Enabling A Skillset - Nortel Call Center Telephone Administration Manual

Enabling a skillset

After you set up a skillset, calls will not be answered until you enable it. If you disable a skillset,
no new calls are accepted in the skillset. Calls that are in the skillset are distributed until the calls
are ended.
Before you can enable a skillset you must:
• set up the skillset using the procedure
• initialize and record a greeting for the skillset mailbox using the procedure
skillset mailbox" on page 58
• set up the Day and Night Routing Tables using the procedures in
administration," on page
To enable a skillset
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL
Skillset:
RETRY QUIT
Status: Disabled
CHNG
Status: Enabled
CHNG
Skill mbox pswd
RESET
127.
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
OTHR
Enter the number of the skillset you want to enable and press OK.
5
OK
Press CHNG to change the status from disabled to enabled.
6
NEXT
7 The display shows that the skillset is enabled.
NEXT
Press RESET to reset the password for the skillset mailbox
8
NEXT
or
press NEXT to continue.
Press ® to end the session.
9
Chapter 5 Setting up skillsets
"To set up a skillset" on page 43
Call Center Telephone Administration Guide
"Initializing a
Chapter 10, "Routing table
47