Returning An Ex4300 Switch Or Component For Repair Or Replacement; Contacting Customer Support To Obtain A Return Materials Authorization For A Qfx Series Device Or Component - Juniper QFX5110 Series Hardware Documentation

For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html.
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Returning an EX4300 Switch or Component for Repair or Replacement

If you need to return an EX4300 switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see
an EX4300 Switch or Component" on page
2. Obtain an Return Materials Authorization (RMA) number from JTAC as described in
Support to Obtain Return Material Authorization" on page
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in
for Shipping" on page
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html
Contacting Customer Support to Obtain a Return Materials Authorization
for a QFX Series Device or Component
If you are returning a QFX Series device or component to Juniper Networks for repair or replacement,
you must first obtain a Return Materials Authorization (RMA) from the Juniper Networks Technical
Assistance Center (JTAC).
598.
613.
"Locating the Serial Number on
621.
"Packing an EX4300 Switch or Component
.
"Contact Customer
619