Returning A Qfx5110 Or Component; Returning A Qfx5100 Device Or Component For Repair Or Replacement - Juniper QFX5110 Series Hardware Documentation

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Returning a QFX5110 or Component

To return a QFX5110 or component to Juniper Networks for repair or replacement:
1. Determine the serial number of the component. For instructions, see
a QFX5110 Device or Component" on page
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in
a QFX Series Device or Component" on page
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in
for Shipping" on page
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html.
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Returning a QFX5100 Device or Component for Repair or Replacement

If you need to return a QFX5100 switch or component to Juniper Networks for repair or replacement,
follow this procedure:
586.
"Contacting Customer Support to Obtain a Return Materials Authorization for
619.
605.
"Locating the Serial Number on
"Packing an QFX5110 Device or Component
616