Btn Programming Is Lost/Changed At Key Telephone - Vodavi Starplus DHS Technical Manual

7-8
Table 7-11: Btn Programming is Lost/Changed at Key Telephone
SYMPTOM
Previously
programmed feature
buttons now do not
work or have
different features
assigned.
SLT users cannot
access CO lines by
dialing [9] and
cannot access an
idle trunk in a Trunk
Group when dialing
*
[ ] + [4] + [N].
Key telephone users
cannot program a
Trunk Group to
appear under one
feature key.
DIAGNOSTIC AID
Executive Key Unauthorized
Telephone Display customer
reprogramming
Executive Key Improper database
Telephone programming.
If the system
configuration is
determined to be a
key system, then
according to FCC
Rules and local Telco
tariffs, dial or button
access of trunks by
Trunk Group is not
allowed.
CAUSE
1. See if customer has a User Guide and
understands feature button
programming.
2 Compare the current system database
and station feature button
programming with the completed
programming worksheets.
Feature button program memory is
retained at the KSU. The memory is
protected by a Ni-Cad or Nickel Metal
Hydride battery.
If system power is removed for longer
than seven (7) days, all system
database programming may be lost
and default database is loaded.
Loss of power will also affect other
customer unique system
programming along with all other key
telephones feature button
programming.
If system configuration desired is PBX (or
hybrid operation) and the local Telco is
notified of the appropriate MF hybrid/
PBX FCC Registration Number, then
change system operation type in
database programming to PBX.
CPU/Power LED
CORRECTIVE ACTION