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Hold
Automatic
Description
You may enable this feature on your telephone to simplify call handling, avoid accidental
lost calls, and assist call transfers. Automatic Hold will occur when you skip from line
button to line button or intercom call to outside call and vice-versa. For instance, if you
are currently on a call on Line 1 and press Line 2, the call on Line 1 will be placed on Hold
automatically. The need to press [HOLD] is eliminated, except if you want to place a call
on Exclusive Hold. This feature is ideal for attendant operation. You can answer an
incoming call and then press the desired DSS/BLF button to place the intercom call and
put the line on hold in one action.
Operation
To enable/disable:
1. Press [FEAT].
2. Dial [9] + [4].
During a telephone conversation on a line or an intercom call:
1. Press a different line button. The first call is automatically placed on Exclusive Hold.
Conditions
If you access an idle line and skip to another line before dialing, the first line will not
be automatically placed on Hold.
If you have the Automatic Hold feature programmed on a feature button, the feature
button lamp will light when the feature is enabled.
Call Answer/Select
Description
Call Answer allows a user to place and retrieve calls ON and OFF of hold by simply
pressing the HOLD button. When multiple calls are holding at the station, Call Answer will
access the CO line that has been holding for the longest period of time while placing the
current call on hold. Call Answer works for all CO lines regardless of the station CO line
button programming.
Operation
1. Press [HOLD]. A currently connected call will be placed on hold. If there was a
previously held call, this call is now connected.
Conditions
Call Answer will also operate for intercom calls placed on hold.
If the person on Hold hangs up, the system will automatically release the held CO line.
The Automatic Hold feature places a call on Exclusive Hold.
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