Conference Calls; Automatic Call Distribution (Acd) - Vodavi StarPlus Basic Station User Manual

Conference Calls (if enabled):
Allowed Combinations include up to four internal and one external party, 5 internal parties or one
internal party and two external parties.
Place a Conference Call:
1. Lift the handset.
2. Dial the desired party.
3. Press the pre-programmed CONF button when the party answers.
4. To add another party, select another outside line and dial, or chose an internal pary.
5. Press the CONF button twice with the party answers.
Leave a Conference (Controller only):
1. Press the ON/OFF button and press MUTE.
2. Replace the handset to monitor the conference. To leave the conference unsupervised, press
the pre-programmed CONF button and hang up. The CONF button will flash and a disconnect
timer will start. A warning tone will let the remaining parties know when they are about to
be disconnected.
Rejoin a Conference Call:
Rejoining a conference call resets the disconnect timer.
To rejoin a monitored conference, pick up the handset. To rejoin an unsupervised conference, lift the
handset and press the flashing CONF button.
End a Conference Call (Call initiator only):
Hang up if you are actively involved in the call, or if you are monitoring and have rejoined the
conference. To end an unsupervised conference, press the flashing CONF button while your station
is on hook.
Automatic Call Distribution (ACD) and Uniform Call Distribution
(UCD):
If enabled with optional software (uniform call distribution is automatically disabled). Sixteen ACD
groups comprised of up to 16 three-digit stations can be programmed.
Agent Login and Logout:
To log in, dial the login code "572" and the ACD group number or,
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Press a programmed LOGIN flex button.
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Enter the AGENT ID code (0000-9999). Tone will sound when login is complete.
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To log out, dial "571" or,
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Press a programmed LOGOUT flex button.
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Notes:
If an agent logs in to an ACD group on a station that is logged in to another ACD group, the
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station will be logged out of the original ACD group.
An agent can log out while in wrap-up or unavailable mode.
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When logged in, the agent will be placed in wrap-up mode before receiving the first ACD call.
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If an agent logs in to a group that is at full capacity (16 agents), the agent will hear an error
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tone.
Agent ID codes are not verified.
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ACD Agent "HELP" Button:
Logged in agents on an active call can use this feature, which must be programmed to a flex button,
to signal their supervisor that they are in need of assistance. Supervisors will receive a "HELP"
message and a Camp-On tone will sound on their station's speaker. The supervisor will then press
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