Accessing System Log Error Information; Accessing Errors When A System Is Attached To An Hmc - IBM pSeries 630 6C4 Service Manual

5. Select either Activate LED or Deactivate LED. The associated System Attention LED is then either
turned on or off.
To activate or deactivate a FRU associated with a particular managed system, do the following:
1. In the Navigation area, click the Service Applications icon.
2. In the Navigation area, double-click the Service Focal Point icon.
3. In the Contents area, click Hardware Service Functions. The LED Management window opens.
4. In the LED Management window, select one managed system from the table.
5. Click the List FRUs... button. The list of FRU slot indexes and their respective current LED states
display.
6. Select one or more FRU slot indexes.
7. Click either the Activate LED or the Deactivate LED button.
The associated FRU LEDs are now either enabled (blinking) or off.

Accessing System Log Error Information

Note: The system attention LED can be reset by following the procedures described in "Resetting the
System Attention LED" on page 60.
When an error is detected by the system, the attention LED on the operator panel is turned on.
Information about the error or potential problem is stored in error logs. The following sections explain how
to access the logs that are available on a system. The error logs are accessed from the console that is
used to manage the system. From the following console descriptions, go to the instructions under the
heading that best describes the system on which you are working:
v "Accessing Errors when a System is Attached to an HMC".
v "Accessing Errors when a System is Running AIX and the Console is Not an HMC" on page 59.
v "Accessing Errors when a System is Running Linux and the Console is Not an HMC" on page 59.

Accessing Errors when a System is Attached to an HMC

If the system attention LED comes on and the system is attached to an HMC for its console, do the
following to access the error logs:
1. Open the Service Action Event Log in the Service Focal Point application on the HMC.
2. Check the open service events using the procedure described in "Working with Serviceable Events" in
the IBM Hardware Management Console for pSeries Installation and Operations Guide.
Note: For information on these Service Focal Point settings, see "Setting Up Surveillance and Enabling
Surveillance Notifications" in the IBM Hardware Management Console for pSeries Installation and
Operations Guide.
Events requiring customer intervention are marked Call Home Candidate? NO. For each of these events,
examine the description in the serviceable event error details. If actions are listed in the description,
perform those actions. If the error indicates a loss of surveillance between the HMC and a partition, check
the status of the partition, the network, and the cabling between the HMC and the partition. Correct any
problems found. If a surveillance problem is still indicated, call service support.
If the service action event is labeled Call Home Candidate? YES, an error code is supplied to identify the
problem. If the system is configured to automatically call home on error, the request for service is placed.
If the system attention LED comes on and an HMC is used to manage the system, do one of the following:
v If you performed "Step 1321-43" on page 99 in "MAP 1321: Quick Entry MAP for Systems with Service
Focal Point" on page 87, return to "Step 1321-43" on page 99 to process any other symptoms.
58 Eserver pSeries 630 Model 6C4 and Model 6E4 Service Guide