Polycom ReadiVoice Conferencing Solution Manuals

Manuals and User Guides for Polycom ReadiVoice Conferencing Solution. We have 7 Polycom ReadiVoice Conferencing Solution manuals available for free PDF download: Reference Manual, Developer's Manual, Operator's Manual, Provisioning Manual, Release Note, Supplementary Manual

Polycom ReadiVoice Developer's Manual

Polycom ReadiVoice Developer's Manual (295 pages)

Polycom ReadiVoice Network: Opers Guide

Brand: Polycom | Category: Software | Size: 1 MB

Table of Contents

Table of Contents
3
About this Manual
11
Purpose
11
Document Conventions
12
Customer Support
13
Introducing CAPI

15
- CAPI Functional Overview
  15
- CAPI Technical Overview
  16
  - Readivoice and CAPI Application Architecture
    16
  - CAPI SDK Components
    17
    
    Code Files
    17
    
    Documentation
    17
- Overview of CAPI Enhancements in this Release
  18
- Getting Started
  18
Developing CAPI Applications

19
Migrating Applications to CAPI

103
- Migration Overview
  103
- Compatibility Notes
  104
- MAPI-To-CAPI Sample Application Comparison
  105
CAPI Events

138
- Enumerated Types
  138
  - ACM_MODE Enum Values
    139
  - ACM_REASON_CODE Enum Values
    139
  - ACM_TYPE Enum Values
    140
  - ANNOUNCEMENT_OPTION Enum Values
    140
  - CALLFLOW Enum Values
    140
  - CALL_MODE Enum Values
    141
  - CANCELATION_REASON Enum Values
    141
  - CI_REASON Enum Values
    141
  - CONF_RUN_STATE Enum Values
    142
  - LOCK_STATE Enum Values
    142
  - LOCK_TYPE Enum Values
    142
  - NACK_REASON Enum Values
    143
  - OP_REQ_PRIV Enum Values
    143
  - OP_REQ_TYPE Enum Values
    144
  - PART_STATUS Enum Values
    144
  - PART_TYPE Enum Values
    145
  - PI_REASON Enum Values
    145
  - SI_REASON Enum Values
    145
  - WAV_TYPE Enum Values
    146
  - WR_OPTION Enum Values
    146
  - SIMPLE_CANCELATION_REASON Enum Values
    146
- CAPI Request Events
  148
  - Acm_Call_Enter (Capi)
    148
  - Acm_Cdr (Capi)
    149
  - Acm_Get_Dtmf (Capi)
    150
  - Acm_Get_Options (Capi)
    151
  - Acm_Heartbeat (Capi)
    152
  - Acm_Play_Wav (Capi)
    153
  - Acm_Query (Capi)
    154
  - Acm_Register (Capi)
    155
  - Acm_Unregister (Capi)
    156
  - Add_Contact_Entry_To_Group (Capi)
    157
  - App_Register_Confs_Activity (Capi)
    158
  - App_Register_Subscr (Capi)
    159
  - App_Unregister_Confs_Activity (Capi)
    160
  - App_Unregister_Subscr (Capi)
    161
  - Conf_Play_Wav (Capi)
    162
  - Conf_Rollcall (Capi)
    163
  - Create_Contact (Capi)
    164
  - Create_Contact_Group (Capi)
    165
  - Dial_Call (Capi)
    166
  - Dial_Group (Capi)
    168
  - Disconnect_Call (Capi)
    169
- End_Conf (Capi)
  170
- Join_Part_To_Conf (Capi)
  171
- Lock_Conf (Capi)
  172
- Login_Application (Capi)
  173
- Login_Moderator (Capi)
  174
- Login_Part (Capi)
  175
- Login_Push_Moderator (Capi)
  176
- Logout (Capi)
  177
- Mute_All (Capi)
  178
- Mute_Call (Capi)
  179
- One_To_One (Capi)
  180
- Operator_Knocking (Capi)
  181
- Play_Name (Capi)
  182
- Register_Talker_Update (Capi)
  183
- Remove_Contact (Capi)
  184
- Remove_Contact_Entry_From_Group (Capi)
  185
- Remove_Contact_Group (Capi)
  186
- Remove_Part (Capi)
  187
- Req_Conf_Info (Capi)
  188
- Req_Contact_Group_Info (Capi)
  189
- Req_Contact_Group_List (Capi)
  190
- Req_Contact_Info (Capi)
  191
- Req_Contact_Info_Search (Capi)
  192
- Req_Contact_List (Capi)
  193
- Req_Part_Info (Capi)
  194
- Req_Part_List (Capi)
  195
- Req_Session_Info (Capi)
  196
- Req_Subscr_Id_By_Access_Data (Capi)
  197
- Req_Subscr_Info (Capi)
  198
- Req_System_Info (Capi)
  199
- Session_Heartbeat (Capi)
  200
- Set_Announcement (Capi)
  201
- Set_Auto_Cont (Capi)
  202
- Set_Conf_Cont (Capi)
  203
- Set_Conf_Mode (Capi)
  204
- Set_Conf_Security_Code (Capi)
  205
- Set_Contact_Group_Info (Capi)
  206
- Set_Contact_Info (Capi)
  207
- Set_Listen_Only_Entry (Capi)
  209
- Set_Lock_Type (Capi)
  210
- Set_Name_Record (Capi)
  211
- Set_Op_Req (Capi)
  212
- Set_Part_Name (Capi)
  213
- Set_Quick_Start(Capi)
  214
- Set_Subscr_Announcement (Capi)
  215
- Set_Subscr_Name_Record (Capi)
  216
  - Set_Waiting_Room_Option (Capi)
    217
  - Start_Conf (Capi)
    218
  - Unlock_Conf (Capi)
    219
  - Unmute_All (Capi)
    220
  - Unmute_Call (Capi)
    221
  - Unregister_Talker_Update (Capi)
    222
  - CAPI Response Events
    223
    
    Ack (Capi)
    223
    
    Acm_Call_Enter_Ack (Capi)
    224
    
    Acm_Call_Entered (Capi)
    225
    
    Acm_Call_Leave (Capi)
    226
    
    Acm_Call_Left (Capi)
    227
    
    Acm_Dtmf (Capi)
    228
    
    Acm_Heartbeat_Ack (Capi)
    229
    
    Acm_Heartbeat_Failure (Capi)
    230
    
    Acm_Options (Capi)
    231
    
    Acm_Query_Resp (Capi)
    232
    
    Acm_Registered (Capi)
    233
    
    Announcement_Changed (Capi)
    234
    
    Application_Session_Info (Capi)
    235
    
    Bridge_Logout (Capi)
    236
    
    Bridge_Status_Changed (Capi)
    237
    
    Bridge_Up (Capi)
    238
    
    Call_Connected_To_Changed (Capi)
    239
    
    Call_Disconnected (Capi)
    240
    
    Call_Left_Conf (Capi)
    241
    
    Call_Mode_Changed (Capi)
    242
    
    Call_Status_Changed (Capi)
    243
    
    Conf_Cont_Changed (Capi)
    244
    
    Conf_Ended (Capi)
    245
    
    Conf_Info (Capi)
    246
    
    Conf_Info_Changed (Capi)
    248
    
    Conf_Lock_Changed (Capi)
    249
    
    Conf_Mode_Changed (Capi)
    250
    
    Conf_Security_Code_Changed (Capi)
    251
    
    Conf_Started (Capi)
    252
    
    Contact_Created (Capi)
    253
    
    Contact_Group_Created (Capi)
    254
    
    Contact_Group_Info (Capi)
    255
    
    Contact_Group_Info_Changed (Capi)
    256
    
    Contact_Group_List (Capi)
    257
    
    Contact_Group_Removed (Capi)
    258
    
    Contact_Info (Capi)
    259
    
    Contact_Info_Changed (Capi)
    261
    
    Contact_List (Capi)
    262
    
    Contact_Removed (Capi)
    263
- Dialout_Connected (Capi)
  264
- Dialout_Started (Capi)
  265
- Group_Contact_Entry_Added (Capi)
  266
- Group_Contact_Entry_Removed (Capi)
  267
- Lock_Type_Changed (Capi)
  268
- Moderator_Session_Info (Capi)
  269
- Nack (Capi)
  270
- Op_Req_Answered (Capi)
  271
- Op_Req_Canceled (Capi)
  272
- Op_Requested (Capi)
  273
- Part_Info (Capi)
  274
- Part_Info_Changed (Capi)
  276
- Part_List (Capi)
  277
- Part_Name_Changed (Capi)
  278
- Part_Session_Info (Capi)
  279
- Part_Type_Changed (Capi)
  280
- Session_Heartbeat_Ack (Capi)
  281
- Subscr_Info (Capi)
  282
- Subscr_Info_Changed (Capi)
  285
- System_Info (Capi)
  286
- Talker_Update (Capi)
  287

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Polycom ReadiVoice Reference Manual

Polycom ReadiVoice Reference Manual (326 pages)

PSPI Reference

Brand: Polycom | Category: Software | Size: 1 MB

Table of Contents

Table of Contents
3
1 Introduction to PSPI

9
- Overview of PSPI
  9
- Legacy Vs. Current PSPI Functions
  10
- Setting up to Use PSPI
  12
- Calling Stored Procedures
  12
2 Current PSPI Functions

15
- Addgroupacm()
  16
- Addgrpaccessclass()
  17
- Addmodsubgroup_V2500()
  18
- Addphonenum()
  22
- Addsubacm()
  24
- Addsubandan_V2500()
  25
- Addsubandan_V2550()
  31
- Addsubandanstring()
  37
- Assignnumtosub()
  42
- Assignphonenum()
  44
- Delassignedpn()
  45
- Deletegroup()
  46
- Deletesub_V2320()
  47
- Delgroupacm()
  48
- Delgrpaccessclass()
  49
- Delsubacm()
  50
- Getaccoptchanges()
  51
- Getgroupacm()
  52
- Getgroupinfo_V2500()
  53
- Getgrpaccessclass
  56
- Getpromptinfo()
  57
- Getsubaccnums()
  57
- Getsubacm()
  58
- Getsuban_V2520()
  59
- Getsubbyeid_V2500()
  60
- Getsubbyeidb()
  64
- Getsub_V2500()
  68
- Getsub_V2550()
  72
- Getsysconfig_V2320()
  76
- Reassignacccode()
  78
- Reassignphonenum()
  79
- Updatemtbilling()
  80
- Updatenumgrprlist()
  81
- Updatesub_V2500()
  83
- Updatesub_V2550()
  87
- Updatesysconfig_V2500()
  91
3 Legacy V. 2.32.0 PSPI Functions

93
- Addgroupacm()
  94
- Addgrpaccessclass()
  95
- Addphonenum()
  96
- Addsubacm()
  98
- Addsubandan_V2320()
  98
- Assignnumtosub()
  105
- Assignphonenum()
  107
- Delassignedpn()
  108
- Deletesub_V2320()
  108
- Delgroupacm()
  110
- Delgrpaccessclass()
  111
- Delsubacm()
  112
- Getaccoptchanges()
  113
- Getgroupacm()
  114
- Getgroupinfo_V2320()
  115
- Getgrpaccessclass
  119
- Getpromptinfo()
  119
- Getsubaccnums()
  120
- Getsubacm()
  121
- Getsub_V2320()
  121
- Getsysconfig_V2320()
  125
- Reassignacccode()
  127
- Reassignphonenum()
  127
- Updatemtbilling()
  129
- Updatesub_V2320()
  130
4 Legacy V. 2.13.0/2.30.0 PSPI Functions

135
- Addgroupacm()
  136
- Addgrpaccessclass()
  137
- Addphonenum()
  138
- Addsubacm()
  140
- Addsubandan_V2130()
  141
- Addsub_V2130()
  147
- Assignnumtosub()
  152
- Assignphonenum()
  154
- Delassignedpn()
  155
- Deletesubscriber()
  156
- Delgroupacm()
  157
- Delgrpaccessclass()
  158
- Delsubacm()
  158
- Getaccoptchanges()
  159
- Getgroupacm()
  160
- Getgroupinfo_V2130()
  161
- Getgrpaccessclass
  164
- Getpromptinfo()
  164
- Getsubaccnums()
  165
- Getsubacm()
  166
- Getsub_V2130()
  167
- Getsysconfig_V2300()
  171
- Reassignacccode()
  172
- Reassignphonenum()
  172
- Updatemtbilling()
  174
- Updatesub_V2130()
  175
5 Legacy V. 2.10.0 PSPI Functions

179
- Addgroupacm()
  180
- Addgrpaccessclass()
  181
- Addphonenum()
  182
- Addsubacm()
  184
- Addsubandaccnum()
  184
- Addsubandan_V2110()
  190
- Addsub_V2100()
  195
- Addsub_V2110()
  199
- Assignnumtosub()
  203
- Assignphonenum()
  205
- Delassignedpn()
  206
- Deletesubscriber()
  207
- Delgroupacm()
  208
- Delgrpaccessclass()
  209
- Delsubacm()
  210
- Getaccoptchanges()
  211
- Getgroupacm()
  212
- Getgroupinfo_V2100()
  213
- Getgroupinfo_V2110()
  215
- Getgrpaccessclass
  218
- Getpromptinfo()
  218
- Getsubaccnums()
  219
- Getsubacm()
  220
- Getsub_V2100()
  221
- Getsub_V2110()
  224
- Getsysconfig_V2100()
  227
- Getsysconfig_V2110()
  228
- Reassignacccode()
  229
- Reassignphonenum()
  230
- Updatemtbilling()
  231
- Updatesub_V2100()
  232
- Updatesub_V2110()
  235
6 Legacy V. 2.00.0 PSPI Functions

239
- Addgroupacm()
  240
- Addgrpaccessclass()
  241
- Addsubacm()
  242
- Addsub_V2000()
  242
- Assignphonenum()
  245
- Delassignedpn()
  247
- Delgroupacm()
  248
- Delgrpaccessclass()
  249
- Delsubacm()
  250
- Getaccoptchanges()
  251
- Getgroupacm()
  252
- Getgroupinfo_V2000()
  253
- Getgrpaccessclass
  255
- Getpromptinfo()
  256
- Getsubaccnums()
  256
- Getsubacm()
  257
- Getsub_V2000()
  258
- Getsysconfig()
  261
- Reassignacccode()
  262
- Reassignphonenum()
  263
- Updatemtbilling()
  264
- Updatesub_V2000()
  265
7 Legacy V. 1.30.0 PSPI Functions

269
- Addgrpaccessclass()
  270
- Addsub_V1300()
  271
- Assignphonenum()
  274
- Delassignedpn()
  275
- Delgrpaccessclass()
  276
- Getgroupinfo_V1300()
  277
- Getgrpaccessclass
  278
- Getpromptinfo()
  279
- Getsubaccnums()
  280
- Getsub_V1300()
  281
- Getsysconfig()
  283
- Reassignacccode()
  284
- Reassignphonenum()
  285
- Updatesub_V1300()
  286
8 Legacy V. 1.20.0 PSPI Functions

289
- Addsub_V1200()
  290
- Getgroupinfo()
  293
- Getpromptinfo()
  294
- Getsubscriber()
  294
- Getsysconfig()
  297
- Updatesub_V1200()
  298
9 Legacy V. 1.10.0 PSPI Functions

301
- Addsubscriber()
  302
- Getgroupinfo()
  305
- Getpromptinfo()
  306
- Getsubscriber()
  306
- Getsysconfig()
  309
- Updatesubscriber()
  310

Polycom ReadiVoice Operator's Manual

Polycom ReadiVoice Operator's Manual (58 pages)

Polycom ReadiVoice Network: Operators Guide

Brand: Polycom | Category: Software | Size: 0 MB

Table of Contents

Table of Contents
3
About this Manual

7
- Purpose
  7
- Document Conventions
  8
- Customer Support
  9
1 Introducing the Readivoice System

11
- What Is the Readivoice System
  11
- How Readivoice Conferencing Works
  11
2 Operator Tasks

25
3 Operator Interface

41
- About the Operator Application
  41
- Parts of the Operator Window
  43
  - Bridges Tab
    44
    
    Figure 3-3 Bridges Tab
    44
    
    Figure 3-5 Groups Tab
    45
  - Groups Tab
    45
  - Figure 3-6 Requests Tab
    
    47
  - Figure 3-7 Conference List Tab
    
    48
  - Figure 3-8 Conference View Tab
    
    49
  - Conf Info
    50
  - Operator Notes
    50
  - Request
    50
  - Participants
    51
- Conference View Tab
  49
Index

55

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Polycom ReadiVoice Provisioning Manual

Polycom ReadiVoice Provisioning Manual (54 pages)

Polycom ReadiVoice Network: User Guide

Brand: Polycom | Category: Software | Size: 1 MB

Table of Contents

Polycom ReadiVoice Operator's Manual

Polycom ReadiVoice Operator's Manual (54 pages)

Polycom ReadiVoice Network: Operator Guide

Brand: Polycom | Category: Software | Size: 0 MB

Table of Contents

Table of Contents
3
About this Manual

7
- Purpose
  7
- Document Conventions
  8
- Customer Support
  9
1 Getting Started with the Readivoice Windows Operator

11
2 Operator Tasks

19
3 Windows Operator Interface

37
- Parts of the Operator Window
  37
- Figure 3-1 Readivoice Operator Window
  38
- Menu and Toolbar
  38
- Readivoice Operator Window
  38
  - Navigation Pane
    39
  - Main Pane of Operator Window
    40
    
    Requests List
    40
- List of Operator Requests
  40
  - Bridge List
    42
  - Groups List
    43
  - Figure 3-3 List of Bridges
    43
  - Conferences List
    44
  - Figure 3-4 List of Subscriber Groups
    44
  - Figure 3-5 List of All Conferences
    45
  - Conference Details
    46
- Conference Details View
  46
  - Conference Information
    47
  - Participant List
    48
  - Conference Controls
    49
  - Operator Notes
    50
Index

51

Polycom ReadiVoice Release Note

Polycom ReadiVoice Release Note (53 pages)

Polycom ReadiVoice Network: Release Note

Brand: Polycom | Category: Software | Size: 0 MB

Table of Contents

Table of Contents
3
1 Introduction

5
2 What's New in Readivoice V2.56.0

5
- Windows Operator Production Availability
  5
- Multiple Subscriber Access Numbers
  6
3 Other Enhancements and Changes in Readivoice V2.56.0

7
- Moderator API Changes
  7
- CAPI Changes
  8
- Configuration and Implementation Changes
  9
- SNMP Changes
  10
- Database Changes
  10
- PSPI Changes
  10
- Innovox Changes
  10
- Routing Interface Changes
  10
4 Readivoice V2.55.0

11
- Conferencing API (CAPI)
  11
- Multi-Language Prompts
  12
- Blast Dial Enhancement
  13
- External ID B Field
  15
- HP Openview MIB Access
  15
5 Other Enhancements and Changes in Readivoice V2.55.0

15
- Moderator Branding
  15
- Moderator API Changes
  16
- Configuration and Implementation Changes
  18
- Database Changes
  18
- CDR Changes
  19
- PSPI Changes
  20
- Innovox Changes
  20
- Routing Interface Changes
  20
6 Readivoice V2.53.1

21
- Database Changes
  21
- CDR Changes
  21
- Routing Interface Changes
  21
7 Readivoice V2.53.0

22
- Larger System Configurations
  22
- Intelligent Network Call Routing Interfaces
  23
8 Other Enhancements and Changes in Readivoice V2.53.0

24
- Automatic Gain Control
  24
9 Upgrading to Readivoice V2.56.0

24
10 Software Versions

25
11 Known Limitations

26
- Readivoice V2.56.0
  26
- Innovox V4.21.0
  27
- Readivoice V2.53.1
  27
- Innovox V4.13.0
  29
- Readivoice V2.50.4
  29
12 Resolved Issues

29
- Readivoice V2.56.0
  29
- Innovox V4.21.0
  42
- Readivoice V2.53.1
  45
- Innovox V4.13.0
  48
- Resolved in Readivoice V2.53.0
  48
- Resolved in Innovox V4.12.0
  49
- Resolved in Readivoice V2.52.0
  50
- Resolved in Innovox V4.10.0
  53

Polycom ReadiVoice Supplementary Manual

Polycom ReadiVoice Supplementary Manual (40 pages)

Subscriber Guide

Brand: Polycom | Category: Software | Size: 0 MB

Table of Contents

Table of Contents
3
About this Manual

5
- Purpose
  5
- Conventions
  6
Introducing the Readivoice System

7
Using the Moderator

15
- Overview of Moderator
  15
- Opening the Readivoice Moderator
  16
- Changing Account and Conference Options
  18
- Using Your Phone Book
  20
  - Adding Individuals
    20
  - Creating Groups
    21
  - Dialing out from the Phone Book
    22
- Working with Your Conference
  23
- Resolving Moderator Problems
  29
Using Touchtone Commands

31
- Conference Commands
  32
- Waiting Room Processing Commands
  34
- Dial-Out Commands
  35
Index

37

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