Placing A Participant On Hold - Polycom ReadiVoice Operator's Manual

ReadiVoice Windows Operator Guide

Placing a Participant on Hold

16
While you're connected privately to a participant, the alert box at the bottom
of the navigation pane contains a Reconnect button and a Hold button. You
can put the participant on hold temporarily so that you can join the conference,
connect to another participant from the same conference, or make a call. Then,
you can return to the participant you put on hold.
When using the hold feature:
You can have only one line on hold at a time. For instance, you can't put
•
the current participant on hold, place a call to another participant, and
then put the second participant on hold while you return to the first one.
• You can access only the line that you put on hold. You can't retrieve a
participant put on hold by another operator.
To place a participant on hold and then retrieve the participant:
1
While connected to the participant, click the Hold button.
The ReadiVoice system puts the participant on hold, playing music and a
periodic "please hold" message. In your Operator window the
participant's blue status icon shows the participant is on hold. The Hold
button flashes periodically to remind you that you have a participant on
hold.
2
Take whatever other action you need to perform.
3
When you're ready to return to the participant on hold, click the Hold
button again.
The ReadiVoice system reconnects you to the participant you put on hold.
4
To return the participant to the conference, click the Reconnect button.
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