Participant Dial-In Process - Polycom ReadiVoice Supplementary Manual

ReadiVoice Subscriber Guide

Participant Dial-In Process

8
When someone calls your access phone number, what happens depends on
your subscriber account configuration and the settings you made for this
conference. Here is the basic sequence of events:
The ReadiVoice system answers the call and, if required, prompts the
1
caller for the access code or password (PIN code).
If the conference hasn't started yet (and Quick Start isn't on), the system
2
places the caller on music hold until you arrive.
Once you start the conference, the waiting participants are prompted to
3
enter the conference security code, if required, and then placed into the
conference with you.
If a participant arrives after you've started the conference, the system
4
prompts for the conference security code (if used) and then places the
participant into the conference.
If the Roll Call feature is turned on, callers are prompted to record their names
before entering the conference. If the Lock with Waiting Room feature is
turned on, callers are put on music hold even if you've arrived, and remain
there until you process them. The system has a maximum hold time, set by
your service provider. If a caller stays on hold for the maximum time, the
system plays a message and disconnects the line.
Callers who enter the access code, password, or conference security code
incorrectly three times are played the appropriate message and then either
sent to an operator (if available) or disconnected.
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