Avaya 1150E Manuals

Manuals and User Guides for Avaya 1150E. We have 4 Avaya 1150E manuals available for free PDF download: Fundamentals, User Manual, Getting Started

Avaya 1150E Fundamentals

Avaya 1150E Fundamentals (682 pages)

Communication Server 1000

Brand: Avaya | Category: IP Phone | Size: 9.7 MB

Table of Contents

Table of Contents
5
Chapter 1: New in this Release

19
- Features
  19
- Other Changes
  20
Chapter 2: Subject

27
- Note on Legacy Products and Releases
  27
  - Documents, User Guides, and Other Document References
    28
  - Online
    29
Chapter 3: Customer Service

31
Chapter 4: Avaya 2033 IP Conference Phone

33
- Contents
  33
- Introduction
  33
- Description
  34
- Extension Microphones
  35
- Components and Functions
  36
  - Keys and Functions
    36
  - Services Menu
    37
- Features
  38
- Display Characteristics
  39
- Installation and Configuration
  40
  - Before You Begin
    41
  - First-Time Installation
    41
  - Configuring the Avaya 2033 IP Conference Phone
    41
  - Connecting the Components
    42
  - Startup Sequence
    44
- Redeploying an Avaya 2033 IP Conference Phone
  44
- Replacing an Avaya 2033 IP Conference Phone
  45
- Removing an Avaya 2033 IP Conference Phone from Service
  45
- Connecting an Extension Microphone
  46
Chapter 5: Avaya 2007 IP Deskphone

47
- Contents
  47
- Introduction
  47
- Description
  48
- Components and Functions
  49
  - Keys and Functions
    49
  - Services Menu
    50
  - Local Tools Menu
    51
- Features
  52
- Touch Panel
  53
  - Calibrate the Touch Panel
    53
  - Stylus
    53
- Dialpad Entry
  54
- Cleaning the IP Phone Display Screen
  55
- Display Characteristics
  56
  - Phone Mode
    57
  - Application Area
    58
  - Tools/Navigation Area
    60
- Package Components
  61
- Installation and Configuration
  62
  - Before You Begin
    62
  - First-Time Installation
    62
  - Configuring the Avaya 2007 IP Deskphone
    63
  - Connecting the Components
    63
  - Startup Sequence
    63
- Redeploying an Avaya 2007 IP Deskphone
  64
- Replacing an Avaya 2007 IP Deskphone
  65
- Removing an Avaya 2007 IP Deskphone from Service
  65
Chapter 6: Avaya 1210 IP Deskphone

67
- Contents
  67
- Introduction
  67
- Description
  68
- Components and Functions
  69
  - Keys and Functions
    69
  - Services Menu
    70
  - Local Tools Menu
    71
- Features
  72
- Display Characteristics
  73
- Package Components
  74
- Installation and Configuration
  75
  - Before You Begin
    75
  - First-Time Installation
    75
  - Configuring the Avaya 1210 IP Deskphone
    76
  - Connecting the Components
    76
  - Startup Sequence
    79
- Redeploying an Avaya 1210 IP Deskphone
  79
- Replacing an Avaya 1210 IP Deskphone
  80
- Removing an Avaya 1210 IP Deskphone from Service
  81
Chapter 7: Avaya 1220 IP Deskphone

83
- Contents
  83
- Introduction
  83
- Description
  84
- Components and Functions
  85
  - Keys and Functions
    85
  - Services Menu
    87
  - Local Tools Menu
    88
- Features
  88
- Display Characteristics
  89
- Package Components
  91
- Installation and Configuration
  92
  - Before You Begin
    92
  - First-Time Installation
    93
  - Configuring the Avaya 1220 IP Deskphone
    93
  - Connecting the Components
    93
  - Startup Sequence
    97
- Redeploying an Avaya 1220 IP Deskphone
  97
- Replacing an Avaya 1220 IP Deskphone
  98
- Removing an Avaya 1220 IP Deskphone from Service
  99
Chapter 8: Avaya 1230 IP Deskphone

101
- Contents
  101
- Introduction
  101
- Description
  102
- Components and Functions
  103
  - Keys and Functions
    103
  - Services Menu
    105
  - Local Tools Menu
    106
- Features
  106
- Display Characteristics
  107
- Package Components
  109
- Installation and Configuration
  110
  - Before You Begin
    110
  - First-Time Installation
    111
  - Configuring the Avaya 1230 IP Deskphone
    111
  - Connecting the Components
    112
  - Startup Sequence
    114
- Redeploying an Avaya 1230 IP Deskphone
  115
- Replacing an Avaya 1230 IP Deskphone
  116
- Removing an Avaya 1230 IP Deskphone from Service
  116
Chapter 9: Avaya 1200 Series LCD Expansion Module

117
- Contents
  117
- Description
  117
- Features
  122
- Display Characteristics
  122
- Configuration
  122
- Installation
  124
- Avaya 1200 Series LCD Expansion Module Startup Initialization
  125
- Operating Parameters
  126
  - Avaya 1220 IP Deskphone
    126
  - Avaya 1230 IP Deskphone
    126
- Services Key Operation
  128
  - Display Diagnostics
    129
- Firmware
  130
Chapter 10: Avaya 2050 IP Softphone

131
- Contents
  131
- Introduction
  131
- Description
  132
  - Features
    132
  - Additional Features
    134
  - Language Support
    135
- Components
  135
  - Call Control Window
    135
- Display Characteristics
  138
  - Information Display Area
    138
  - System Tray
    139
  - USB Audio Adapters
    139
  - USB Headset Adapter
    140
  - Registration
    140
  - Gips
    140
  - Echo Cancellation
    141
  - Clock Synchronization
    142
  - Jitter Buffer
    142
  - Qos
    142
  - Qos Settings
    143
  - I2050Qossvc.exe
    144
  - Diffserv (DSCP)
    145
  - 145
    145
  - Ethereal Traces
    145
  - Gxas
    145
- Licenses
  146
  - Server-Based Licensing
    146
  - Check out License
    147
  - Cached License
    147
  - Evaluation Period
    147
  - License Restrictions
    147
  - License Types
    148
  - License Server
    148
  - How to Configure Ports for Licensing
    149
  - License Server Components
    150
  - Provisioning a License Server
    150
  - Starting the License Server Manager
    152
  - Server Redundancy
    153
  - License File
    153
  - Flexnet Licensing Error Codes
    154
  - Troubleshooting
    154
  - Node Locked Licensing
    160
  - Evaluation Period
    161
- Key Number Assignments
  161
- Minimum System Requirements
  162
- System Components
  163
- Before You Begin
  164
- First-Time Installation
  165
  - Installing the Avaya 2050 IP Softphone for the First Time
    165
- Installing or Upgrading the Avaya 2050 IP Softphone
  166
- Running the Avaya 2050 IP Softphone for the First Time
  189
- Redeploying the Avaya 2050 IP Softphone
  189
- Removing an Avaya 2050 IP Softphone from Service
  190
- Removing the Avaya 2050 IP Softphone Software
  190
- Maintenance
  190
  - System Data
    191
  - User Data
    191
  - Ethernet Statistics
    192
  - IP Networking Statistics
    193
  - ICMP Statistics
    194
  - Audio Connection Data
    194
  - USB Headset Data
    196
  - Telchemy Vqmon
    196
  - PC System Information
    197
  - Personal Call Recording Data
    198
  - Software Licensing Data
    198
  - Duplicate Media Stream Call Recording Data
    199
Chapter 11: Expansion Module for Avaya 2050 IP Softphone

201
- Contents
  201
- Description
  201
- Features
  202
- Display Characteristics
  203
- Configuration
  203
- Installation
  204
- Operation
  204
Chapter 12: Avaya 1110 IP Deskphone

205
- Contents
  205
- Introduction
  205
- Description
  206
- Components and Functions
  207
  - Keys and Functions
    207
  - Services Menu
    208
  - Local Tools Menu
    209
- Features
  210
- Display Characteristics
  210
  - Context-Sensitive Soft Key Label Display
    211
  - Information Line Display
    211
- Cleaning the IP Phone Display Screen
  212
- Package Components
  212
- Installation and Configuration
  212
  - Before You Begin
    213
  - First-Time Installation
    213
  - Configuring the Avaya 1110 IP Deskphone
    213
  - Connecting the Components
    214
  - Startup Sequence
    218
- TFTP Firmware Upgrade
  219
- Redeploying an Avaya 1110 IP Deskphone
  219
- Replacing an Avaya 1110 IP Deskphone
  220
- Removing an Avaya 1110 IP Deskphone from Service
  220
Chapter 13: Avaya 1120E IP Deskphone

221
- Contents
  221
- Introduction
  221
- Description
  222
- Components and Functions
  223
  - Keys and Functions
    223
  - Services Menu
    225
  - Local Tools Menu
    226
- Features
  226
- Dialpad Entry
  227
- Display Characteristics
  228
- Cleaning the IP Phone Display Screen
  230
- Package Components
  230
- Installation and Configuration
  231
  - Before You Begin
    231
  - First-Time Installation
    232
  - Configuring the Avaya 1120E IP Deskphone
    232
  - Connecting the Components
    232
  - Startup Sequence
    237
- TFTP Firmware Upgrade
  238
- Redeploying an Avaya 1120E IP Deskphone
  238
- Replacing an Avaya 1120E IP Deskphone
  239
- Removing an Avaya 1120E IP Deskphone from Service
  239
- IP Deskphones Fundamentals February
  240
Chapter 14: Avaya 1140E IP Deskphone

241
- Contents
  241
- Introduction
  241
- Description
  242
- Components and Functions
  243
  - Keys and Functions
    243
  - Services Menu
    245
  - Local Tools Menu
    246
- Features
  247
- Dialpad Entry
  248
- Display Characteristics
  249
- Cleaning the IP Phone Display Screen
  250
- Package Components
  251
- Installation and Configuration
  251
  - Before You Begin
    252
  - First-Time Installation
    252
  - Configuring the Avaya 1140E IP Deskphone
    252
  - Connecting the Components
    253
  - Startup Sequence
    257
- TFTP Firmware Upgrade
  258
- Bluetooth ® Wireless Technology
  258
- Redeploying an Avaya 1140E IP Deskphone
  258
- Replacing an Avaya 1140E IP Deskphone
  259
- Removing an Avaya 1140E IP Deskphone from Service
  259
Chapter 15: Avaya 1150E IP Deskphone

261
- Contents
  261
- Introduction
  261
- Description
  262
- Components and Functions
  264
  - Keys and Functions
    265
  - Services Menu
    267
  - Local Tools Menu
    269
- Features
  269
- Dialpad Entry
  271
- Display Characteristics
  272
- Headset Support
  274
- Package Components
  274
- Installation and Configuration
  274
  - Before You Begin
    275
  - First-Time Installation
    275
  - Configuring the Avaya 1150E IP Deskphone
    275
  - Connecting the Components
    276
  - Startup Sequence
    281
- TFTP Firmware Upgrade
  282
- Bluetooth ® Wireless Technology
  282
- Redeploying an Avaya 1150E IP Deskphone
  282
- Replacing an Avaya 1150E IP Deskphone
  283
- Removing an Avaya 1150E IP Deskphone from Service
  283
Chapter 16: Avaya 1165E IP Deskphone

285
- Contents
  285
- Description
  285
- Components and Functions
  286
  - Keys and Functions
    286
  - Services Menu
    288
  - Local Tools Menu
    289
- Features
  290
- Dialpad Entry
  291
- Display Characteristics
  292
- Cleaning the IP Phone Display Screen
  294
- Package Components
  295
- Installation and Configuration
  295
  - Before You Begin
    295
  - First-Time Installation
    296
  - Configuring the Avaya 1165E IP Deskphone
    296
  - Connecting the Components
    297
  - Startup Sequence
    301
- TFTP Firmware Upgrade
  302
- Bluetooth ® Wireless Technology
  302
- Redeploying an Avaya 1165E IP Deskphone
  302
- Replacing an Avaya 1165E IP Deskphone
  303
- Removing an Avaya 1165E IP Deskphone from Service
  304
Chapter 17: Avaya 1100 Series Expansion Module

305
- Contents
  305
- Description
  305
- Features
  306
- Display Characteristics
  307
- Configuration
  307
- Installation
  308
- Expansion Module Startup Initialization
  311
- Operating Parameters
  312
  - Avaya 1120E IP Deskphone
    312
  - Avaya 1140E, 1150E and 1165E IP Deskphones
    313
- Services Key Operation
  314
  - Display Diagnostics
    315
- Firmware
  316
Chapter 18: IP Deskphones with SIP Software

317
Chapter 19: Features

319
- Contents
  319
- Telephony Features
  319
  - Disable Mute Function on IP Phones
    320
  - Password Protection for Language and Feature Key Label Changes on IP Phone Services Menu
    321
  - Callers List and Redial List Display Number Instead of Displaying Unknown
    321
  - Audio Message Waiting Indication (MWI) on IP Phones
    321
  - Corporate Directory
    321
  - Personal Directory
    322
  - Redial List
    322
  - Callers List
    322
  - IP Phone Single-Line-Display of PD, CL, RL, and Corporate Directory Additional Information
    323
  - Password Administration
    323
  - IP Call Recording
    323
  - Secure IP Call Recording
    324
  - Virtual Office
    325
  - Virtual Office Login and Logout Soft Key Display
    326
  - Virtual Office-Only IP Phones
    326
  - Virtual Office Logout During Midnight Routines
    326
  - Virtual Office Logout Rule on IDLE Condition
    326
  - Virtual Office Login/Logout for Multiple Line Appearance
    327
  - Emergency Services for Virtual Office
    328
  - Administrator VO Logout Option
    328
  - Single Sign-On for Electronic Lock with Virtual Office
    328
  - Call Deflect Key
    328
  - Active Call Failover
    329
  - Enhanced Unistim Firmware Download
    329
  - Media Security
    330
  - Unistim Security with DTLS
    334
  - HTTPS Security
    335
  - Unistim Signalling Security
    336
  - Live Dialpad
    337
  - Normal Mode Indication
    337
  - Caller ID Display Order
    337
  - Languages
    338
  - Screen Saver Slideshow Avaya 2007 IP Deskphone
    339
  - Screen Saver Slideshow for Avaya 1165E IP Deskphone
    342
  - General Operation
    343
  - Background Image for Avaya 1165E IP Deskphone
    345
  - Key Number Assignments
    348
  - Record on Demand
    350
  - G.722 Codec Support
    351
  - Push Agent
    352
  - WML Browser
    358
- Network Features
  365
  - Full Duplex
    366
  - 802.1X Port-Based Network Access Control
    370
  - 802.1Ab Link Layer Discovery Protocol
    372
  - Dynamic Host Configuration Protocol
    373
  - Gratuitous Address Resolution Protocol
    393
  - Automatic Qos
    393
Chapter 20: X.509 Certificates

395
- Certificate Management
  395
- Root Certificate
  395
- Device Certificate
  396
- Certificate Installation
  396
  - Root Certificates
    396
  - Configuration File
    403
  - Certificates on Redeployed IP Phones
    408
  - Security Log
    409
Chapter 21: Regulatory and Safety Information

411
- Warnings
  411
- Other Compliancies
  412
  - For those Devices Equipped with Bluetooth ® Wireless Technology
    413
- Denan Regulatory Notice for Japan
  414
Appendix A: Local Tools Menu

415
Appendix B: Provisioning the IP Phones

443
- Contents
  443
- Introduction
  443
- Description
  444
- Manual Provisioning
  444
- Automatic Provisioning
  445
  - Configuration
    446
  - Provisioning IP Deskphone Parameters
    446
  - Auto Provisioning Page for Graphical User Interface
    447
  - Automatic Configuration
    454
  - Automatic Provisioning Parameters
    454
  - Provisioning Info Block
    485
- Operation
  486
  - Precedence Rule and Stickiness Control
    486
  - IP Phone Reset
    487
  - Factory Default
    487
Appendix C: Manual Provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones

493
- Contents
  493
- Introduction
  493
- Provisioning Parameters
  494
Appendix D: Manual Provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones

503
- Contents
  503
- Introduction
  503
- Provision Parameters
  503
Appendix E: Manual Provisioning of Avaya 2000 Series IP Deskphone

515
- Contents
  515
- Introduction
  515
- Provision Parameters
  515
  - Provisioning the 2001, 2002, 2004 IP Phones
    516
  - Provisioning the Avaya 2033 IP Conference Phone
    521
Appendix F: Headset Support

525
- Introduction
  525
- Supported Wired and Wireless Headsets
  525
- Bluetooth ® Wireless Technology
  525
  - Enabling Bluetooth ® Wireless Technology
    526
  - Manual Configuration
    526
- Configure the Headsets
  527
  - Active Headset Device
    528
  - Enable HID Commands
    528
  - Headset Type
    528
- USB Audio Support
  528
  - Avaya USB Adapters
    529
  - USB Analog Terminal Adapter
    529
  - Wireless USB Headsets
    530
  - USB Audio Limitations and Restrictions
    530
Appendix G: Datagram Transport Layer Security

533
- Overview
  533
  - Operating Modes
    533
  - Certificates
    534
Appendix H: Virtual Private Network

541
- Description
  541
  - VPN Tunnel Status
    542
  - VPN Security Banner
    545
  - Licensing
    545
  - Languages
    545
  - Address Assignment
    546
  - Listening Mode
    546
  - Limitations
    547
Appendix I: Design for Operability

549
- Introduction
  549
  - Auto Recovery/Overload Protection
    549
  - Common Alarming
    551
  - Common Logging
    552
  - Flight Recorder
    554
  - Secure Remote Access
    554
Appendix J: Licensing

557
- Licensing Files
  558
- Licensing Notification
  560
Appendix K: IP Phone Diagnostic Utilities

561
- Contents
  561
- Introduction
  561
- Text-Based Diagnostic Utilities
  561
  - Network Diagnostic Utilities
    562
  - Ping and Traceroute
    563
  - Accessing Network Diagnostic Utilities from the IP Phone
    565
  - Network Diagnostic Utilities Data Display Pages
    573
  - Network Address Translation Traversal
    582
  - General Information
    583
  - Using CLI Commands
    585
- Graphic-Based Diagnostics Utilities
  587
Appendix L: Language Enhancement

617
- Contents
  617
- Description
  617
  - Character Encoding
    617
  - TFTP Server Support
    618
  - Synchronizing the Language
    618
- Avaya 1100 Series Expansion Module Font Support
  618
Appendix M: DHCP Server Configuration

619
Appendix N: TFTP Server

631
- Contents
  631
- Introduction
  631
- TFTP Server Planning
  631
  - Pre-Download Checklist
    633
- Updating IP Phones Firmware
  633
  - Updating the Firmware
    634
  - Expansion Module for IP Phones
    638
- Downloading and Configuring Fonts
  639

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Avaya 1150E User Manual

Avaya 1150E User Manual (237 pages)

Brand: Avaya | Category: IP Phone | Size: 1.41 MB

Table of Contents

User Guide
1
Revision History
4
Table of Contents
8
About the Avaya 1150E IP Deskphone

14
- Basic Features
  15
- Telephone Controls
  19
- Telephone Display
  26
- License Notification
  26
- Call Features and Flexible Feature Codes
  27
- Audio and Text Message Broadcast
  27
- WML Browser Support
  28
- Security Features
  31
  - Using Encrypted Calling
    31
  - Managing Your Station Control Password (SCPW)
    31
Entering and Editing Text

35
Connecting the Components

39
- Before You Begin
  40
- Connecting the Components of the Phone
  40
Virtual Private Network

45
Configuring Telephone Options

65
- Using the Telephone Options Menu
  66
  - Adjusting the Volume
    68
  - Adjusting the Display Screen Contrast
    69
  - Selecting a Language
    69
  - Selecting Date and Time Format
    70
  - Accessing Display Diagnostics
    71
  - Choosing a Local Dialpad Tone
    71
  - Viewing Phone Information
    72
  - Diagnostics
    73
  - Selecting a Headset Type
    73
  - Configuring Call Log Options
    74
  - Choosing a Ring Type
    79
  - Enabling or Disabling Call Timer
    80
  - Setting the Call Indicator Light
    81
  - Changing Feature Key Labels
    81
  - Configuring the Name Display Format
    83
  - To Configure Name Display Format
    84
  - Configuring Live Dialpad
    84
- Using the Password Admin Menu
  86
Configuring Local Menu Options

89
- Preferences Submenu
  91
  - Changing 1. Display Settings
    91
  - Changing 2. Language
    93
  - Changing 3. Headsets
    93
  - Configuring 4. Bluetooth
    100
- Local Diagnostics Submenu
  112
  - IP Set Information
    112
  - Network Diagnostic Tools
    112
  - Ethernet Statistics
    112
  - IP Network Statistics
    113
  - USB Devices
    113
  - Advanced Diag Tools
    113
  - License Information
    113
  - VPN Information
    113
  - Certificate Information
    114
  - DHCP Information
    114
- Network Configuration Menu
  114
- Lock Menu
  116
Call Center Agent/Supervisor Features

117
- Headset Interface
  117
- Agent Login
  117
- Login with Agent ID and Multiple Queue Assignment (MQA)
  118
- Default Login
  120
- Agent Logout
  121
Call Center Agent Features

122
- Use Activity Code
  122
- Answer Call Center Calls
  122
- Call Forcing
  123
- The Emergency Key
  124
- Use Not Ready
  124
- Activate Make Set Busy
  125
- Making Non-ACD Calls
  125
- Contact Your Supervisor
  126
- Use Walkaway and Return from Walkaway
  127
Call Center Supervisor Features

130
- Agent Keys
  130
- Answer Agent
  131
- Answer Emergency
  131
- Call Agent
  132
- Use the Supervisor Observe and Supervisor Headset Port
  132
- Observe Agent
  133
- Interflow
  135
- Night Service
  135
Avaya 1150E IP Deskphone Non-ACD Call Features

137
- Make a Call
  137
  - Using Predial
    138
  - Using Auto Dial
    139
  - Using Ring Again
    140
  - Using Last Number Redial
    141
  - Using Speed Call
    141
  - Using System Speed Call
    143
  - Using Hot Line
    144
- Using Intercom Calling
  144
- Answering a Call
  145
- While on an Active Call
  146
- Transferring a Call
  147
- Using Timed Reminder Recall
  148
- Using Attendant Recall
  149
- Using Call Park
  149
- Calling Party Number/Charge Account
  151
- Displaying Incoming Calls
  151
- Tracing a Malicious Call
  152
Additional Call Features

154
- Using the Buzz Signal
  154
- Using Call Page Connect to Make an Announcement
  154
- Charging a Call or Charging a Forced Call
  155
- Using Enhanced Override
  158
- Using Forced Camp-On
  159
- Override Feature
  160
- Using Privacy Release
  161
- Using Radio Page
  161
- Using Voice Call
  163
- Using Voice Mail Soft Keys
  164
- Using the Voice Messaging Control Screens
  165
- Activate Automatic Answerback
  167
- Activate Call Pickup
  168
- Use Call Waiting
  169
- Forward Calls
  170
- Forward Internal Calls Only
  172
- Use Remote Call Forward
  173
- Secure Your Phone
  175
- Set up a Conference Call
  176
- Join a Call
  177
- Selectable Conferee Display and Disconnect
  178
- Use Group Call
  179
- Using Record on Demand Key
  181
  - Using SAVE Key
    182
Additional Phone Features

183
- Using the Personal Directory
  183
- Using the Callers List
  186
- Using the Redial List
  188
- Using Virtual Office
  190
- Using Media Gateway 1000B
  198
  - Using Test Local Mode
    199
  - Using Resume Normal Mode
    199
  - Troubleshooting MG 1000B
    200
Quick Reference

202
Feature

202
- Legend
  203
- Services and Telephone Options Menus
  203
Regulatory and Safety Information

206
- Denan Regulatory Notice for Japan
  208
- Other
  208

Avaya 1150E User Manual

Avaya 1150E User Manual (232 pages)

Avaya IP Deskphone User Guide

Brand: Avaya | Category: IP Phone | Size: 1.7 MB

Table of Contents

User Guide
1
Revision History
3
Table of Contents
5
About the Avaya 1150E IP Deskphone

11
- Basic Features
  12
- Telephone Controls
  16
- Telephone Display
  23
- License Notification
  23
- Call Features and Flexible Feature Codes
  24
- Audio and Text Message Broadcast
  24
- WML Browser Support
  25
- Security Features
  28
  - Using Encrypted Calling
    28
  - Managing Your Station Control Password (SCPW)
    28
Entering and Editing Text

32
Connecting the Components

36
- Before You Begin
  37
- Connecting the Components of the Phone
  37
Virtual Private Network

42
Configuring Telephone Options

62
- Using the Telephone Options Menu
  63
  - Adjusting the Volume
    65
  - Adjusting the Display Screen Contrast
    66
  - Selecting a Language
    66
  - Selecting Date and Time Format
    67
  - Accessing Display Diagnostics
    68
  - Choosing a Local Dialpad Tone
    68
  - Viewing Phone Information
    69
  - Diagnostics
    70
  - Selecting a Headset Type
    70
  - Configuring Call Log Options
    71
  - Choosing a Ring Type
    76
  - Enabling or Disabling Call Timer
    77
  - Setting the Call Indicator Light
    78
  - Changing Feature Key Labels
    78
  - Configuring the Name Display Format
    80
  - To Configure Name Display Format
    81
  - Configuring Live Dialpad
    81
- Using the Password Admin Menu
  83
Configuring Local Menu Options

86
- Preferences Submenu
  88
  - Changing 1. Display Settings
    88
  - Changing 2. Language
    90
  - Changing 3. Headsets
    90
  - Configuring 4. Bluetooth
    97
- Local Diagnostics Submenu
  109
  - IP Set Information
    109
  - Network Diagnostic Tools
    109
  - Ethernet Statistics
    109
  - IP Network Statistics
    110
  - USB Devices
    110
  - Advanced Diag Tools
    110
  - License Information
    110
  - VPN Information
    110
  - Certificate Information
    111
  - DHCP Information
    111
- Network Configuration Menu
  111
- Lock Menu
  113
Call Center Agent/Supervisor Features

114
- Headset Interface
  114
- Agent Login
  114
- Login with Agent ID and Multiple Queue Assignment (MQA)
  115
- Default Login
  117
- Agent Logout
  118
Call Center Agent Features

119
- Use Activity Code
  119
- Answer Call Center Calls
  119
- Call Forcing
  120
- The Emergency Key
  121
- Use Not Ready
  121
- Activate Make Set Busy
  122
- Making Non-ACD Calls
  122
- Contact Your Supervisor
  123
- Use Walkaway and Return from Walkaway
  124
Call Center Supervisor Features

127
- Agent Keys
  127
- Answer Agent
  128
- Answer Emergency
  128
- Call Agent
  129
- Use the Supervisor Observe and Supervisor Headset Port
  129
- Observe Agent
  130
- Interflow
  132
- Night Service
  132
Avaya 1150E IP Deskphone Non-ACD Call Features

134
- Make a Call
  134
  - Using Predial
    135
  - Using Auto Dial
    136
  - Using Ring Again
    137
  - Using Last Number Redial
    138
  - Using Speed Call
    138
  - Using System Speed Call
    140
  - Using Hot Line
    141
- Using Intercom Calling
  141
- Answering a Call
  142
- While on an Active Call
  143
- Transferring a Call
  144
- Using Timed Reminder Recall
  145
- Using Attendant Recall
  146
- Using Call Park
  146
- Calling Party Number/Charge Account
  148
- Displaying Incoming Calls
  148
- Tracing a Malicious Call
  149
Additional Call Features

151
- Using the Buzz Signal
  151
- Using Call Page Connect to Make an Announcement
  151
- Charging a Call or Charging a Forced Call
  152
- Using Enhanced Override
  155
- Using Forced Camp-On
  156
- Override Feature
  157
- Using Privacy Release
  158
- Using Radio Page
  158
- Using Voice Call
  160
- Using the Voice Messaging Control Screens
  161
- Activate Automatic Answerback
  163
- Activate Call Pickup
  163
- Use Call Waiting
  164
- Forward Calls
  166
- Forward Internal Calls Only
  167
- Use Remote Call Forward
  168
- Secure Your Phone
  170
- Set up a Conference Call
  171
- Join a Call
  172
- Selectable Conferee Display and Disconnect
  173
- Use Group Call
  174
- Using Record on Demand Key
  176
  - Using SAVE Key
    177
Additional Phone Features

178
- Using the Personal Directory
  178
- Using the Callers List
  181
- Using the Redial List
  183
- Using Virtual Office
  185
- Using Media Gateway 1000B
  193
  - Using Test Local Mode
    194
  - Using Resume Normal Mode
    194
  - Troubleshooting MG 1000B
    195
Quick Reference

197
Feature

197
- Legend
  198
- Services and Telephone Options Menus
  198
Regulatory and Safety Information

201
- Denan Regulatory Notice for Japan
  203
- Other
  203

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Avaya 1150E Getting Started

Avaya 1150E Getting Started (2 pages)

IP Deskphone

Brand: Avaya | Category: IP Phone | Size: 0.35 MB

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