Avaya 3905 Manuals

Manuals and User Guides for Avaya 3905. We have 4 Avaya 3905 manuals available for free PDF download: User Manual, Installation And Application Manual

Avaya 3905 User Manual (138 pages)

3900 Series Digital Deskphones

Brand: Avaya | Category: Telephone | Size: 2.81 MB

Avaya 3900 Series Digital Deskphones
1
Table of Contents
3
Chapter 1: New in this Release

7
- Feature Changes
  7
- Other Changes
  7
- Document Restructured
  7
Chapter 2: About this Document

9
- Purpose and Audience
  9
- Structure
  9
Chapter 3: Avaya 3900 Series Digital Deskphone General Description

11
- Purpose
  11
- Introduction
  11
- Minimum Firmware Requirements
  11
- Minimum EIPE Load Requirements
  12
- Programmable Line/Feature Keys (Self-Labeled)
  12
- Programmable Feature Keys (Self-Labeled)
  12
- Context-Sensitive Soft Keys
  13
- Release 3 Enhancements
  13
- Full Duplex Handsfree Capability
  13
- One-Button Feature Access Keys
  14
- Pause in Dialing Strings
  14
- Call Forward Enhancement
  14
- Special Character Handling
  15
- 31-Digit Dialing
  15
- Secondary DN Dialing with Directories
  16
- Personal Directory, Call Log, and Redial
  16
- Corporate Directory
  16
- Password Clear
  17
- Full Icon Support
  17
- Service Orders
  17
- Flash Download
  18
- Optivity Telephony Manager for Meridian SL-100 2.0
  18
- Interactions and Restrictions
  19
- Avaya 3900/EXPEC Firmware Manager (MEFM)
  19
- Meridian Digital Group Listening (GLISTEN)
  19
- Interactions
  20
- Data Schema
  20
- Password Reset
  20
- Desktop Directory Number Download
  21
- Limitations and Restrictions
  21
- Interactions
  22
- Data Schema
  22
Chapter 4: Feature Keys

23
- Purpose
  23
- Fixed Feature Keys
  23
Chapter 5: Feature Codes and Abbreviations

27
- Purpose
  27
- Code Summary
  27
Chapter 6: Avaya 3901 Digital Deskphone

31
- Purpose
  31
- Avaya 3901 Digital Deskphone Feature Description
  31
- Feature Card
  32
- Message Waiting and Call Status Indicator (MWI)
  33
- Feature Activation Indicator (FAI)
  33
- Line Key
  34
- Goodbye Key
  34
- Hold Key
  34
- Compatible Features
  34
- Avaya 3901 Digital Deskphone Key Configuration
  34
Chapter 7: Avaya 3902 Digital Deskphone

37
- Purpose
  37
- Avaya 3902 Digital Deskphone Feature Description
  37
- Message Waiting Indicator (MWI)
  39
- Display
  39
- Keys
  40
- Compatible Features
  42
Chapter 8: Avaya 3903 Digital Deskphone

43
- Purpose
  43
- Avaya 3903 Digital Deskphone General Description
  43
- Message Waiting and Call Status Indicator (MWI)
  45
- Info Line
  45
- Text Line
  46
- Label Line
  46
- Keys
  46
- Compatible Features
  49
Chapter 9: Avaya 3904 Digital Deskphone

51
- Purpose
  51
- Avaya 3904 Digital Deskphone Feature Description
  51
- Message Waiting Indicator (MWI)
  54
- Info Line
  54
- Text Line
  54
- Label Line
  54
- Keys
  54
- Key-Based Access Expansion Module (KBA) and Display-Based Access Expansion Module (DBA)
  57
- Compatible Features
  57
Chapter 10: Avaya 3905 Digital Deskphone

59
Chapter 11: Hardware Options

67
Chapter 12: Installation

77
Chapter 13: Features Firmware and Software Management

105
Chapter 14: Environmental, Power, and Safety Considerations

135
- Purpose
  135
- Temperature and Humidity
  135
- Power Consumption
  136
- Line Engineering
  136
- Accessory Environmental Information
  137
- Meridian External Alerter and Recording Interface
  137
- Accessory Connection Module
  137
- Safety and Electromagnetic Compatibility
  138

Avaya 3905 User Manual (113 pages)

Brand: Avaya | Category: Telephone | Size: 1.31 MB

Table of Contents
3
Introduction to Your Avaya 3905 Digital Deskphone

9
Terms You Should Know

13
Your Telephone's Controls

15
- Programmable Line/Feature Keys (Self-Labeled)
  15
- Context Sensitive Soft Keys (Self-Labeled)
  16
- Call Processing Keys
  16
- Fixed Keys
  17
- Application Keys
  21
- Primary Directory Number
  21
- Individual Directory Number
  21
- Message Key
  21
Avaya 3905 Digital Deskphone

23
Your Telephone Display Information

23
- Avaya 3905 Digital Deskphone Display
  23
Options List

24
- Select a Language
  25
- Change a Feature Key Label
  25
- Adjust Screen Contrast
  27
- Adjust Volume
  27
- Choose Ring Type
  29
- Select Call Log Options
  29
- Live Dial Pad
  30
- Preferred Name Match
  30
- Area Code Set up
  30
- Call Timer
  31
- Date/Time Format
  31
- Key Click
  31
- Headset Type
  32
- Headset Port on Call
  32
- Headset Port External Alerter
  33
- Display Diagnostics
  33
Call Center Headset Interface

34
- Freeing Your Hands While on the Job
  34
- Switching between the Handset and the Headset
  34
Call Center Agent/Supervisor Features

36
- Agent Login
  36
- Agent Login Enhancement
  36
- Agent Logout
  37
Agent Features

38
- Activity Code Fixed Key to Activate Line-Of-Business Code
  38
- Answer Call Center Calls
  38
- Call Forcing
  39
- Multistage Queue Status Key/Lamp
  39
- Display Queue Threshold (MSQS Enhancement for Agents)
  40
- Emergency Key
  42
- Make Busy
  42
- Not Ready Key
  43
- Answer or Make Non-ACD Calls
  44
- Contact Your Supervisor
  44
- Walkaway and Return from Walkaway
  45
- Transfer to Incalls Key
  46
Call Center Supervisor Features

48
- Agent Keys
  48
- Answer Agent
  48
- Answer Emergency
  49
- Call Agent
  49
- Use Supervisor Observe and the Supervisor Headset Jack
  49
- Controlled Interflow
  50
- Night Service
  50
- Observe Agent
  51
- Display Agent Status
  52
- Display Queue Status
  53
Your Telephone Non-ACD Call Features

54
Make a Call

54
- Predial Feature
  55
- Auto Dial
  55
- Redial Last Number Called
  56
- Activate Ring Again
  56
- Speed Call
  57
- System Speed Call (Network Speed Call)
  58
- Intercom Call
  60
- Group Intercom All Call
  60
- Intercom Call on a Predesignated Set
  61
- Individual Page from Group Intercom
  62
Answer a Call

62
While You Are Away from Your Desk

63
While on an Active Call

66
- Place a Call on Hold
  66
- Transfer a Call
  66
- Blind Transfer Recall
  67
- Call Park
  68
- Charge a Call or Charge a Forced Call
  70
- Inspect Key
  70
- Trace a Malicious Call
  71
Incoming Calls

72
- Answer Call Pickup
  72
- Call Waiting
  73
Talk with more than One Person

74
- Set up a Conference Call
  74
- Call Join
  75
- Preset Conference
  75
Call Features

76
- Use Privacy Release
  76
- Paging
  76
- Busy Override
  77
- Make an Announcement over the Call
  78
- Use Station Camp-On
  78
Class Features on IVD Sets

79
Directory Display and Navigation

84
- Access Your Callers List, Redial List, or Personal Directory
  84
- Directory Password Protection
  85
Call Log

88
- Access and Use the Callers List
  88
- Access and Use the Redial List
  89
Use the Personal Directory

91
Corporate Directory

99
Accessories for the Avaya 3905 Digital Deskphone

102
- Additional Key Caps
  102
- Accessory Connection Module (ACM)
  102
- Personal Directory PC Utility
  102
- Headset
  102
- Handset
  103
- Analog Terminal Adapter (ATA)
  103
- External Alerter and Recorder Interface
  103
- Key-Based Access Expansion Module (KBA)
  103
- Display-Based Access Expansion Module (DBA)
  103
Feature Key Chart

104
Meridian SL-100 Feature Access Codes (FAC)

108

Avaya 3905 User Manual (109 pages)

Brand: Avaya | Category: IP Phone | Size: 0.56 MB

Table of Contents
4
Introduction to the Avaya 3905 Digital Deskphone

10
- Avaya 3905 Digital Deskphone
  10
- Avaya 3905 Digital Deskphone Keys
  11
Your Telephone's Controls

12
- Fixed and Programmable Telephone Keys
  12
- Fixed Automatic Call Distribution (ACD) Feature Keys
  14
Terms You Should Know

16
Directory Numbers

17
- Primary Directory Number
  17
- Individual Directory Number
  17
Your Telephone's Display

18
- Avaya 3905 Digital Deskphone Display
  18
Options List

19
- Select a Language
  20
- Change a Feature Key Label
  20
- Adjust Screen Contrast
  22
- Adjust Volume
  22
- Choose Ring Type
  23
- Select Call Log Options
  23
- Use Live Dial Pad
  24
- Select Preferred Name Match
  24
- Set up Area Code
  24
- Enable Call Timer
  25
- Select Date/Time Format
  25
- Enable Key Click
  25
- Headset Type Selection
  26
- Use Headset Port on Call
  26
- Activate Headset Port External Alerter
  27
- Display Diagnostics
  27
Call Center Agent/Supervisor Features

28
- Headset Interface
  28
- Agent Login
  28
- Login with Agent ID and Multiple Queue Assignment (MQA)
  29
- Correct Errors During the Login Procedure
  30
- Default Login
  31
- Agent Logout
  31
Call Center Agent Features

32
- Use Activity Code
  32
- Answer Call Center Calls
  32
- Call Forcing
  33
- Use the Emergency Key
  34
- Use Not Ready
  34
- Activate Make Set Busy
  34
- Answer or Make Non-ACD Calls
  35
- Contact Your Supervisor
  35
- Use Walkaway and Return from Walkaway
  36
Call Center Supervisor Features

38
- Agent Keys
  38
- Answer Agent
  38
- Answer Emergency
  38
- Call Agent
  39
- Use the Supervisor Observe and Supervisor Headset Jack
  39
- Observe Agent
  40
- Interflow
  40
- Night Service
  41
Viewing Queue Status

42
- The ACD Calls Waiting Status Indicator
  42
- Display Queue
  43
- Display Agent Status
  44
Make a Call

45
- Use the Predial Feature
  45
- Auto Dial
  46
- Ring Again
  47
- Redial Last Number Called
  47
- Use Speed Call
  48
- Make a System Speed Call
  49
- Use Hot Line
  49
- Make an Intercom Call
  50
Your Telephone's Non-ACD Call Features

45
Answer a Call

51
While on an Active Call

52
- Place a Call on Hold
  52
- Transfer a Call
  52
- Use Timed Reminder Recall
  53
- Use Attendant Recall
  54
- Use Call Park
  54
- Calling Party Number/Charge Account
  56
- Display Incoming Calls
  57
- Trace a Malicious Call
  57
Incoming Calls

58
- Activate Automatic Answerback
  58
- Activate Call Pickup
  59
- Use Call Waiting
  60
While You Are Away from Your Desk

61
- Forward Calls
  61
- Forward Internal Calls Only
  62
- Use Remote Call Forward
  63
Secure Your Telephone

65
Talk with more than One Person

66
- Set up a Conference Call
  66
- Join a Call
  67
- Selectable Conferee Display and Disconnect
  68
- Use Group Call
  69
Additional Call Features

71
- Use the Buzz Signal
  71
- Call Page to Make an Announcement
  71
- Charge or Force Charge a Call
  72
- Enhanced Override Feature
  74
- Forced Camp-On
  75
- Override Feature
  76
- Privacy Release Feature
  76
- Radio Paging
  77
- Voice Call
  79
- Voice Mail Soft Keys
  79
Directory Display and Navigation

81
- Access Your Callers List, Redial List, or Personal Directory
  81
- Directory Password Protection
  82
Call Log

85
- Access and Use the Callers List
  85
- Access and Use the Redial List
  86
Use the Personal Directory

88
Set-To-Set Messaging

97
Corporate Directory

100
Accessories for the Avaya 3905 Digital Deskphone

103
- Accessory Connection Module (ACM)
  103
- Additional Key Caps
  103
- Analog Terminal Adapter (ATA)
  103
- Computer Telephony Integration Adapter (CTIA)
  103
- Display-Based Expansion Module
  103
- External Alerter and Recorder Interface
  103
- Handset
  104
- Headsets
  104
- Key-Based Expansion Module
  104
- Personal Directory PC Utility
  104
Flexible Feature Codes (Ffcs)

105

Avaya 3905 Installation And Application Manual (11 pages)

3900 Series, Digital Deskphone External Alerter and Recording Interface

Brand: Avaya | Category: IP Phone | Size: 0.37 MB

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More Avaya Manuals

Avaya 3905 Manuals

Avaya 3905 User Manual (138 pages)

Table of Contents

Chapter 1: New in this Release

Chapter 2: About this Document

Chapter 3: Avaya 3900 Series Digital Deskphone General Description

Chapter 4: Feature Keys

Chapter 5: Feature Codes and Abbreviations

Chapter 6: Avaya 3901 Digital Deskphone

Chapter 7: Avaya 3902 Digital Deskphone

Chapter 8: Avaya 3903 Digital Deskphone

Chapter 9: Avaya 3904 Digital Deskphone

Chapter 10: Avaya 3905 Digital Deskphone

Chapter 11: Hardware Options

Chapter 12: Installation

Chapter 13: Features Firmware and Software Management

Chapter 14: Environmental, Power, and Safety Considerations

Avaya 3905 User Manual (113 pages)

Table of Contents

Introduction to Your Avaya 3905 Digital Deskphone

Terms You Should Know

Your Telephone's Controls

Avaya 3905 Digital Deskphone

Your Telephone Display Information

Options List

Call Center Headset Interface

Call Center Agent/Supervisor Features

Agent Features

Call Center Supervisor Features

Your Telephone Non-ACD Call Features

Make a Call

Answer a Call

While You Are Away from Your Desk

While on an Active Call

Incoming Calls

Talk with more than One Person

Call Features

Class Features on IVD Sets

Directory Display and Navigation

Call Log

Use the Personal Directory

Corporate Directory

Accessories for the Avaya 3905 Digital Deskphone

Feature Key Chart

Meridian SL-100 Feature Access Codes (FAC)

Avaya 3905 User Manual (109 pages)

Table of Contents

Introduction to the Avaya 3905 Digital Deskphone

Your Telephone's Controls

Terms You Should Know

Directory Numbers

Your Telephone's Display

Options List

Call Center Agent/Supervisor Features

Call Center Agent Features

Call Center Supervisor Features

Viewing Queue Status

Make a Call

Your Telephone's Non-ACD Call Features

Answer a Call

While on an Active Call

Incoming Calls

While You Are Away from Your Desk

Secure Your Telephone

Talk with more than One Person

Additional Call Features

Directory Display and Navigation

Call Log

Use the Personal Directory

Set-To-Set Messaging

Corporate Directory

Accessories for the Avaya 3905 Digital Deskphone

Flexible Feature Codes (Ffcs)

Avaya 3905 Installation And Application Manual (11 pages)

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