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Avaya J159 Manual

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Using Avaya J159 SIP IP Phone in Avaya
®
Aura
Release 4.0.9
Issue 1
April 2021

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  • Page 1 Using Avaya J159 SIP IP Phone in Avaya ® Aura Release 4.0.9 Issue 1 April 2021...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// written consent of Avaya can be a criminal, as well as a civil offense WWW.MPEGLA.COM. under the applicable law. Compliance with Laws...
  • Page 4 AC adapters shipped with the equipment or specified by These limits are designated to provide reasonable protection against Avaya to be used with the equipment. If you use any harmful interferences in a residential installation. This equipment other equipment, it may cause failures, malfunctioning, generates, uses and can radiate radio frequency energy and, if not or fire.
  • Page 5 • Reorient or relocate the receiving antenna. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avaya • Increase the separation between the equipment and receiver. Inc. is under license.

  • Page 6: Table Of Contents

    Making a call by using speed dial .................  38 Making a call from the local Сontacts list ............ 38 Making a call from the corporate database Сontacts list ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 7 Deleting a call record from Recents ...................... 60 Clearing the Recents list Chapter 12: Managing conference calls................ 61 ....................  61 Adding a person to an active call ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 8 Answering a call in the same Call Pickup group .............. 81 Answering a call using the extension number ........................ 81 Call recording ...................... 81 Recording a call .........................  82 Call Transfer ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 9 ...................  101 Navigating using USB keyboard Chapter 16: Customization.................... 102 .......................... 102 Phone .................... 102 Setting the dialing mode .....................  102 Displaying сall timers ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 10 Setting the backlight timer .................... 124 Setting the time format .................... 125 Setting the date format .....................  125 Setting the time zone .......................  126 Setting the text size ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 11 ............ 138 Finding documents on the Avaya Support website .................  138 Avaya Documentation Center navigation .................... 139 Viewing Avaya Mentor videos .......................... 140 Support ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 12: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes the features of the Avaya J159 IP Phone and also provides instructions on how to use this phone. This document is for end users. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura...

  • Page 13: Chapter 2: Phone Overview

    Chapter 2: Phone overview Avaya J159 IP Phone is intended to be used in business communications. The phone supports up to four call appearances with two lines of call display. Avaya J159 IP Phone has two color displays. Physical specifications •...
  • Page 14 15 Connection jacks of a J159 IP Phone on page 17 Secondary display on page 19 Optional components on page 19 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 15: Physical Layout Of A J159 Ip Phone

    Physical layout of a J159 IP Phone Name Description Beacon LED Provides visual alerts for the following: • Incoming call • Voice mail Table continues… ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 16 Left, Right keys Used to navigate on the Secondary Display screen. Mute Used to mute and unmute the outgoing audio. Table continues… ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 17: Connection Jacks Of A J159 Ip Phone

    13 Connection jacks of a J159 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J159 IP Phone. The image schematically describes which device to connect to which jack.
  • Page 18 PC port is disabled when a Wi-Fi network is used. Headset Jack To connect the headset. Handset Jack To connect the handset. Table continues… ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 19: Secondary Display

    • USB devices such as USB Flash drive and keyboard Note: Avaya does not supply the USB devices. Related links Phone overview on page 13 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 20: Chapter 3: Getting Started

    Enter provisioning details screen. 2. On Enter provisioning details screen, press one of the following: • Config: To enter the provisioning server address. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 21: Identifying The Device Type During Phone Boot-Up

    Identifying the device type during phone boot-up About this task Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later. Procedure 1.

  • Page 22: Logging Out Of Your Phone

    To lock the phone, press Main menu, and select Applications > Lock. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 23: Unlocking Your Phone

    • SSID: The name of the Wi-Fi network that the phone is either currently connected to, or will attempt to connect to if you start the connection process. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 24: Setting The Network Configuration

    • Auto: To automatically connect a network. • Manual: To manually connect to a network. 5. Press one of the following: • Toggle ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 25: Connecting To A Wi-Fi Network

    4. To access the list of available Wi-Fi networks, scroll to Wi-Fi network, and press Select. 5. Scroll to the required Wi-Fi network, and press Connect to start the connection process. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 26 If the credentials are authenticated successfully, the phone automatically restarts to complete the connection. Related links Setting the network mode on page 23 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 27: Chapter 4: Navigation

    The directional keys are context-sensitive. Up Arrow and Down Arrow Use these keys to scroll vertically in lists, menus, and pop- up windows. Table continues… ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 28: Text Input

    • Displays the new character on the left side of the current character. • Deletes the character on the right side of the cursor when you press Backspace. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 29: Line Keys

    For example, when you press a line key in Contacts, the interface initiates a call to the contact because the first soft key represents the Call key. Main menu The following table lists the Main menu icons used in Avaya J159 IP Phone: Icons Name...

  • Page 30: General Phone Icons

    Navigation General phone icons The following table lists the icons used in Avaya J159 IP Phone: Icon Description Microphone is muted. Missed call on your phone. You can see this icon in the Recents application. Incoming call; indicates you have answered this call. You can see this icon in the Recents application.

  • Page 31: Presence Icons

    Indicates that you have missed a call. The + in the icon indicates that the number of missed calls is more than 9. Autodialing feature Presence icons The following table lists presence icons for Avaya J159 IP Phone with description: ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura...

  • Page 32: Multiple Level Precedence And Preemption Icons

    Automatic The presence status is automatically set based on your current activity on the phone. Multiple Level Precedence and Preemption icons The following table lists presence icons for Avaya J159 IP Phone with description: Icon Precedence level Description Priority Priority icon for a priority call.

  • Page 33: Bluetooth Icons

    Bluetooth icons Bluetooth icons The following table lists the Bluetooth icons used in the Avaya J159 IP Phone: Icon Description Bluetooth headset is connecting. Default Bluetooth headset. Unpaired Bluetooth headset. Bluetooth headset is disconnected, but headset is paired. Wi-Fi icons...

  • Page 34: Chapter 5: Handling Incoming Calls

    You can receive a call on a secondary call appearance only if the call appearance is free. Procedure Press one of the following: • The Answer soft key ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 35: Ignoring A Call

    Note: If you ignore a call using the Bluetooth headset, to answer the ignored call, press Answer or Headset button on the phone. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 36: Chapter 6: Handling Outgoing Calls

    To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone places the call. Procedure 1. Do one of the following: • Lift the handset. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 37: Redialing A Number

    Press and hold the dial pad key assigned to the number you want to call. Related links Assigning speed dial entries on page 104 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 38: Making A Call From The Local Сontacts List

    Procedure 1. Press and hold the 0 key to enter the plus sign (+). 2. Dial the number that you want to call. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 39: Emergency Call

    In the IP Office environment, the Emerg soft key is unavailable. You must dial the emergency number by using the dial pad. For more information on IP Office, see IP Office documents in https://support.avaya.com/. Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator.

  • Page 40: Chapter 7: Call-Related Features

    2. To resume the held call, press Resume soft key or Hold button, or press the line key of the held call. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 41: Chapter 8: Managing Contacts

    (,), plus (+), and dot (.). 6. Press Save. Related links Adding a contact to the local group on page 46 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 42: Adding A Contact From The Recents List

    Contacts list without entering the entire name of the contact. Before you begin Ensure that at least one contact is available in the Contacts list. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 43: Viewing The Contact Details

    • To call the contact, press Call. • To edit the contact, press Edit. • To delete the contact, press Delete. • To view more options, press More . ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 44: Searching For A Contact

    Ensure the Contacts list is not empty. Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 45: Deleting A Contact

    3. Press More. 4. Press Groups. 5. Press NewGroup. 6. In the Enter group name field, type your group name. 7. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 46: Adding A Contact To The Local Group

    The phone displays the list of contacts in the group. 6. Select a contact, and press Remove. The contact will be removed from your Contacts list. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 47: Assigning A Ringtone To A Contact

    You can add frequently used LDAP contacts to your local Contacts with the help of the +Contact soft key. You can combine any found LDAP contact with an existing local contact with the help of the Combine soft key. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 48: Setting Ldap Directory As The Contact Search Source

    • Scroll to Contacts, and press Select. 3. If you are searching from a LDAP Directory, scroll to LDAP Directory, and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 49 9. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected LDAP contact. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 50: Chapter 9: Presence

    Before you begin Ensure that the administrator activates the feature. Contact your administrator for details. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 51: Redirecting Calls When Do Not Disturb Is Active

    2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Presence integration, and press Select. 5. Scroll to System DND link. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 52 • Two-way link: Activate the Send all call feature when you enable Do Not Disturb and vice versa. 7. Press Save. Related links Activating and deactivating Do not disturb on page 53 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 53: Chapter 10: Do Not Disturb And Call Forwarding

    2. Use the Down Arrow key to go to the Do not disturb screen. 3. Select Do not disturb to activate or deactivate the feature. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 54: Call Forwarding

    3. To enable the Call Forward feature, scroll to one of the following options: • Call Forward • Call Forward-Busy • Call Forward-No Answer ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 55: Setting Enhanced Call Forwarding

    If you have configured a number for any of the rules, the phone displays that number instead of the text Enter Number. 5. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 56 • To turn off a rule, select the rule, and press Turn off. • To turn off all rules, press All off. 5. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 57: Call Forwarding To Your Cell Phone Using Ec500

    Call forwarding to your cell phone using EC500 About this task Use this procedure to forward calls from your Avaya deskphone to your personal phone. Before you begin • Ensure that the administrator activates the feature. Contact your administrator for details.

  • Page 58: Chapter 11: Managing Recents

    • Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. When the offline call log feature is disabled in System Manager, if you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.

  • Page 59: Deleting A Call Record From Recents

    • Delete: To delete the entry. The phone deletes the number from the call history list. • Cancel: To cancel and return to the previous menu. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 60: Clearing The Recents List

    4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 61: Chapter 12: Managing Conference Calls

    You can use the conference button to add participants to an active call and set up a conference call. The conference button on the phone provides you quick access to use the conference feature. Before you begin Start a call. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 62: Adding A Person On Hold To A Conference Call

    During an active call, navigate to an existing held call and, press Conference button. The held call is connected to the conference call. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 63: Putting A Conference Call On Hold And Resuming A Call

    The participant who was added last gets disconnected from the conference. Related links Adding a participant to no hold conference on page 93 Viewing the details of a conference ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 64 5. Press Add or Conference button and repeat the steps to add another person to the conference. 6. Press the Details button to access the details of the participants. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 65: Chapter 13: Team Button

    ® To override call redirection, the administrator must configure on Avaya Aura Session Manager: • The monitored phone setting that enables the monitoring phone to override call redirection directly or through a choice provided to the user.

  • Page 66: Answering An Active Call On A Monitored Extension

    1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to choose the monitored phone that you want to call. 4. Press Select twice. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 67: Transferring A Call To A Monitored Phone

    Use this procedure to monitor phones for others. You can see whether an extension is idle or busy at a glance. Before you begin Ensure that the administrator activates the feature. Contact your administrator for details. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 68 5. If that extension is in use, the phone displays Busy next to the extension number. Related links Team Button on page 65 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 69: Chapter 14: Advanced Features

    • Adding the selected user to an active call to set up a conference call To configure any of these shortcut actions, contact your system administrator. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 70: Making A Call Transfer With A Shortcut Key

    If you need to include the other agent in your conversation with the caller, you can add an Autodial user or a contact to an active call to set up a conference call. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 71: Activating The Screen Saver

    You must use this feature only when a call is unanswered. Before you begin Ensure that the administrator activates the feature. Contact your administrator for details. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 72: Blocking Your Extension From Displaying During Calls

    1. Press the line key of the bridged number that you want to use. 2. Enter the number by using the dial pad. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 73: Answering A Bridged Line Call

    The icon next to the Busy Indicator line key displays the current status of the monitored user (idle or busy). The user status is also reflected by the indication of LEDs integrated into the corresponding line keys. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 74: Busy Indicator Icons And Led Indication

    Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might differ depending on the phone or the button module model. The following table displays the Busy Indicator icons and LED indication for Avaya J159 IP Phone State...

  • Page 75: Call Transfer To A Monitored User

    The phone displays the Transfer now or talk with [BI extension number]? window. 3. Press Now. Your call is transferred to the monitored line. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 76: Calendar

    Ensure that your administrator has activated Exchange credentials on your phone. Procedure 1. Press the Main menu. 2. Scroll to Applications and press Select. 3. Scroll down to Calendar, and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 77: Configuring The Microsoft Exchange Server Calendar

    • Exchange username: Enter your email ID. • Exchange password: Enter your password. • Exchange domain: Enter the domain name, for example, avaya.com. 6. (Optional) To enable or disable Name/Password Prompt, do one of the following: • Toggle: To enable or disable the prompt.

  • Page 78: Call Parking

    About this task Use this procedure to park an active call on your phone extension. Before you begin Ensure that you are on a call. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 79: Unparking A Call

    ® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. Ensure that your administrator configures the call pickup feature for your extension.

  • Page 80: Answering A Call For A Call Pickup Group Member

    3. Scroll to Call pickup extended and press Select. 4. To answer a call in the same pickup group, enter the extension number of the ringing phone. 5. Press Enter. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 81: Answering A Call Using The Extension Number

    Ensure that the administrator activates the feature. Contact your administrator for details. Procedure 1. Press Main menu, and scroll to Features. 2. Press Select. 3. Scroll to Audix Rec, and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 82: Call Transfer

    • Press Complete or Transfer button after the recipient’s number starts ringing. The call transfer is complete. This is also called unattended transfer. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 83: Making A Blind Transfer

    Auto icom 2 3: The first number denotes the intercom group number for the Dial Intercom feature. The next number denotes the extension your administrator has predefined as your automatic intercom destination extension. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 84: Crisis Alert Station

    IP Phone stops. You can use the same procedure to acknowledge the crisis alert even when the phone is locked. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 85: Emergency Caller Information

    The Phone screen displays the following details of an emergency caller: Field Description Extension The emergency caller extension. ® The following fields will display details only if Avaya Aura Communication Manager has this information. User name The emergency caller name. Date The crisis occurrence date.

  • Page 86: Acknowledging The Crisis Alert After An Error In The First Acknowledgment

    1. From the Phone screen, access the Features screen. 2. Select CPN Unblock. 3. Enter your extension number. 4. Press Enter or OK to stop calling party number blocking. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 87: Excluding Others From Bridging On To Your Call

    2. To turn off the Hunt Group Busy feature for a particular hunt group and start receiving calls, press the corresponding Hunt Group Busy button. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 88: Interrupting A Call With A Whisper Page

    You can activate the Limit Incoming Calls feature to limit the number of incoming calls and change multiple call appearance to a single call appearance. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 89: Deactivating Limit Incoming Calls

    The Limit Incoming Calls feature will be deactivated. Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits.

  • Page 90: Configuring Long Term Acoustic Protection

    • 4 hours: Sets the acoustic protection for 4 hours. • 8 hours: Sets the acoustic protection to 8 hours. 6. Press Save. Related links Setting a headset profile on page 119 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 91: Making A Priority Call

    With the Multiple Device Access (MDA) feature, you can register up to 10 SIP devices with the same extension to transfer active calls between devices. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 92: Handling Calls And Conferences Using Multiple Device Access

    With the Multicast Paging feature, you can receive a page that will be automatically played on the phone. If configured by the system administrator, you can send a multicast page to a group of phones in the network. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 93: No Hold Conference

    No Hold Conference button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen.

  • Page 94: Pre-Configuration Of Keys

    • Routine: Lowest precedence. Routine is highlighted on the call session line if no call is made within five minutes. Making a precedence call by using the Main menu Procedure 1. Press the Main menu. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 95: Making A Precedence Call By Using Dial Plan Configuration

    • Obtain the user ID and password of your voicemail from your system administrator. Procedure 1. To log in to your voicemail, press the Message button. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 96: Shared Control

    2. Follow the voice prompts to playback your voice messages. Shared control With the Shared Control feature, you can operate phones from the Avaya Workplace Client client and use high quality audio of the phone. Shared control is supported on all the Avaya J100 Series IP Phones models. ®...

  • Page 97: Tracing A Malicious Call

    Some countries, states, and localities have laws that determine if and under what circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature, you must understand and comply with these laws. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 98: Using A Guest Login

    • Right arrow key: To increase the value. • Left arrow key: To decrease the value. 6. Press Enter. Related links Logging out of your phone on page 22 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 99: Chapter 15: Using Usb Devices

    • The USB flash drive is used to copy the phone reports to the flash drive. The user needs to have admin permission to use this feature. Avaya J159 IP Phone supports Type-A USB port for connecting the USB devices. Note: The user can connect only one USB device of same type at a time.

  • Page 100: Connecting Usb Keyboard

    You can enter the alphanumeric symbols and use the phone hard keys as well as USB keyboard for entering the texts. Note: The phone supports the standard English keyboard. Related links Using USB devices on page 99 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 101: Navigating Using Usb Keyboard

    Enter Delete Backspace Delete Delete Soft keys F1-F4 Back Main menu Menu or Application key Related links Using USB devices on page 99 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 102: Chapter 16: Customization

    91 Displaying сall timers About this task Use this procedure to display the duration of calls. Procedure 1. Press the Main menu. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 103: Setting Key Repeat Delay

    1. Press the Main menu. 2. Scroll to Settings and press Select. 3. Scroll to Phone and press Select. 4. Scroll to the Redial option. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 104: Assigning Speed Dial Entries

    Use this procedure to replace or remove a Speed Dial contact. Before you begin Assign a contact to a Speed Dial number. Procedure 1. Press the Main menu. 2. Select . ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 105: Setting Mute Alert

    LED turns off every 15 seconds. • If the call is on hold, the beacon LED stops flashing. Related links Setting Visual alerting on page 106 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 106: Customizing Phone Keys

    • To add a feature, press Feature. • To add an application, press App. You can use the Navigation keys to scroll to the required functionality, and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 107: Restoring Customized Keys To Default

    6. In the confirmation window, press Restore. Applications Enabling the Away timer Procedure 1. Press the Main menu. 2. Scroll to Settings and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 108: Enabling Phone Auto-Lock

    4. Scroll to Recents, and press Select. 5. Scroll to Log calls, and press one of the following: • Toggle: To toggle call history on or off. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 109: Microsoft ® Exchange Account Integration

    • Press Toggle to select the Name/Password Prompt . If you select Name/Password Prompt, the phone prompts for username and password every time you access the Calendar application. 7. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 110: Entering Microsoft Exchange Credentials For Oauth Authentication

    10. Follow the user prompts of the Microsoft application. Result ® OAuth authentication is successful, and your phone is integrated with the Microsoft Exchange account. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 111: Enabling And Disabling Microsoft Exchange Contact Integration

    5. The phone screen displays, Calendar integration is not active. Press Configure to activate it now. 6. Press Config. 7. Scroll to Enable Exchange Calendar and press Toggle. 8. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 112 • Toggle: To enable or disable calendar reminder. • Right Arrow key: To enable calendar reminder. • Left Arrow key: To disable calendar reminder. 6. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 113 4. Scroll to Calendar, and press Select. 5. Scroll to First Day of Week. 6. Press one of the following: • Toggle: To change the day. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 114: Audio

    4. Scroll to Automatic gain control, and press Select. 5. Select the handset, headset, or speaker for which you want to turn automatic gain control on or off. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 115: Setting Audio Path

    4. Scroll to Bluetooth headset, and press one of the following: • Toggle: To enable or disable Bluetooth. • Right Arrow key: To enable Bluetooth. • Left Arrow key: To disable Bluetooth. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 116: Pairing A Bluetooth Enabled Headset With Your Phone

    4. Use the Down Arrow key to go to the Button clicks screen. 5. Press Toggle to turn the audio on or off. 6. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 117: Turning Error Tones On And Off

    • Switch hook only: Activates the link to the headset if you press Headset. When the phone receives an incoming call, you do not hear the alert tone in the headset. 6. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 118: Setting Headset Mic Level

    The amplified audio level will return to normal when the call is ended. • Hearing Aid: Optimizes the sound quality of hearing aids. 6. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 119: Setting A Headset Profile

    Plantronics: ™ • CS500 Series: CS510, CS520, CS530, CS540 (APV-63) ® • Savi 700 Series: W710, W720, W730, W740, W745 (APV-63) Table continues… ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 120: Setting A Personalized Ringtone

    7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save. Display Changing the background image Procedure 1. Press the Main menu. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 121: Changing The Background Image For The Secondary Display

    5. Scroll to Primary display, and press Select. 6. Scroll down to the new image. 7. To preview the image, press Preview and then Back. 8. Press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 122: Changing The Screen Saver For The Secondary Display

    You can enter any value from 0 to 999. 7. To enable clock on the screen saver, scroll to Clock, and press Toggle. 8. Press Save. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 123: Setting The Screen Saver Details

    Adjusting the brightness of the secondary screen Procedure 1. Press the Main menu. 2. Scroll to Settings and press Select. 3. Scroll to Display and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 124: Setting The Display Language

    4. Scroll to Backlight timer, and enter the number of minutes. The range is 0 to 999. 5. Press Save. Setting the time format Before you begin Ensure that your administrator has enabled the time format feature. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 125: Setting The Date Format

    5. Press Toggle to select one of the options. 6. Press Save. Setting the time zone About this task Use this procedure to set the current time of the phone. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 126: Setting The Text Size

    Setting the text size of the secondary screen Procedure 1. Press the Main menu. 2. Scroll to Settings and press Select. 3. Scroll to Display and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 127: Setting The Phone Screen Width

    Use this procedure to add a labeled key to an empty line for a quick access to the contact, feature or application. Before you begin Ensure the Contacts list is not empty before adding a key labeled with the contact. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 128 7. To relabel a key, do the following: a. Press Relabel. b. Type the name of the label, and press Save. Related links Adding a labeled key on page 127 ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 129: Moving A Key

    Use this procedure to restore the customized keys to administrator settings. Procedure 1. Press the Main menu. 2. Scroll to Settings, and press Select. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 130 4. Scroll to Phone keys customization, and press Select. 5. Scroll to Restore, and press Select. 6. In the confirmation window, press Restore. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 131: Chapter 17: Phone Update

    3. Scroll to Automatic update and press Select. The Automatic update screen shows the following: • Automatic update policy: Displays the frequency of the phone update set by your administrator. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 132 • Last update: Displays the date and time of the last update of the phone. • Next update: Displays the date and time of the next update of the phone. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 133: Chapter 18: Maintenance

    Incoming calls might not reach you and can go to voice mail. • Emergency calls might or might not work, depending on the stage of failover and the functionality available on the alternate server. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 134: Recording Audio Parameters

    1. Press the Main menu. 2. Scroll to Network information, and press Select. 3. Scroll to System, and press Select. 4. Scroll to Product ID. ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 135: Viewing The Device Type

    Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press the Main menu.

  • Page 136: Chapter 19: Resources

    Avaya Aura configure, and verify ® Session Manager. Avaya Aura Session Manager on Avaya ® Aura System Platform. Table continues… ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 137 Session Manager Aura Session Manager, resolving alarms, troubleshoot Avaya ® replacing hardware, alarm codes, and Aura Session event ID descriptions. Manager. Table continues… ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

  • Page 138: Finding Documents On The Avaya Support Website

    The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: •...

  • Page 139: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...

  • Page 140: Support

    The Video content type is displayed only when videos are available for that product. In the right pane, the page displays a list of available videos. • To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do...
  • Page 141 ......118 new phone ..............111 error tones ..............117 call headset profile ............recents ................58 setting a primary ringtone ........... URI dialing ..............® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 142 ................ dropping a participant ........... device type putting a call on hold .............63 Avaya SIP ..............setting up ..............Open SIP ..............® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 143 Exchange authentication AGC ................basic ................hearing aid compatibility ..........OAuth ..............109, profile ................exchange contacts ............. headset Exchange credential AGC ................Microsoft ..............® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 144 Hunt Group Busy ............logging out of your phone ............ periodic update main menu phone firmware ............131 language ..............124 phone Main menu ................® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 145 ..............37 contacts ..............related documentation ............removing contact ............retrieving a voice message ..........replacing contact ............stop ® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...
  • Page 146 USB Stick ................99 USB Support ................99 using Hunt Group Busy ............videos ................Viewing product ID ..............watch list ................Wi-Fi icons ................® April 2021 Using Avaya J159 SIP IP Phone in Avaya Aura Comments on this document? infodev@avaya.com...

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