Secure Virtual Assist > Log - Dell SonicWall SRA 4200 Administrator's Manual

Adding an Address to Restriction Settings
To add an IP address or network to the Deny or Allow list for Virtual Assist restriction settings,
perform the following tasks:
On the Secure Virtual Assist > Settings page, click the Restriction Settings tab at the
Step 1
bottom of the page.
Click the Add ... button. The Admin Addresses window displays.
Step 2
In the Source Address Type drop-down menu, select which of the following you want to
Step 3
specify:
•
•
•
•
Enter the information to define the address or network and click Accept.
Step 4
Secure Virtual Assist > Log
The Secure Virtual Assist > Log page provides access to detailed information about previous
Virtual Assist sessions. The Log page displays a summary of recent sessions.
The Technician's activities while servicing the customer are now fully logged, including the
Technician ID, the time of service, information about the customer's and Technician's
computers, the chat dialog, the customer request login, if the customer exit prior to servicing,
and Technician input after the end of the session.
Click on the Ticket Number to view details about a session, or ticket. The Secure Virtual
Assist > Log > <ticket number> page is displayed. Click Save Log to save the information on
the page. To return to the Secure Virtual Assist > Log summary page, click Back.
Click Export Log to save a zip file containing the full text of all logged sessions. The log
contains a summary file and a detail file for each session. The files can be viewed in Microsoft
Word.
Click Clear Log to erase all log messages.
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IP Address
IP Network
IPv6 Address
IPv6 Network