Dell SonicWall SRA 4200 Administrator's Manual page 389

This appendix contains a table with troubleshooting information for the Dell SonicWALL SRA
NetExtender utility.
Table 27 NetExtender Cannot Be Installed
Problem
NetExtender cannot be
installed.
NetExtender Troubleshooting
Solution
Check your OS Version, NetExtender only supports
1.
Win2000 or above, Mac OS X 10.5 or above with Apple
Java 1.6.0_10 or above, and Linux OpenSUSE in addition
to Fedora Core and Ubuntu. An i386-compatible Linux
distribution is required, along with Sun Java 1.6.0_10+.
Check that the user has administrator privilege,
2.
NetExtender can only install/work under the user account
with administrator privileges.
Check if ActiveX has been blocked by Internet Explorer or
3.
third-party blockers.
If the problem still exists, obtain the following information
4.
and send to support:
The version of Dell SonicWALL SRA NetExtender
–
Adapter from Device Manager.
The log file located at C:\Program
–
files\SonicWALL\SRA\NetExtender.dbg.
The event logs in the Event Viewer found under the
–
Windows Control Panel Administrator Tools folder.
Select Applications and System events and use the
Action /Save Log File as... menu to save the events
in a log file.
Appendix D
NetExtender Troubleshooting | 389