Dell SonicWall SRA 4200 Administrator's Manual page 391

NetExtender Cannot Connect
Table 29
Problem
NetExtender cannot connect.
Table 30 NetExtender BSOD After Connected
Problem
NetExtender BSOD after
connected.
Solution
Navigate to Device Manager and check if the Dell
1.
SonicWALL SRA NetExtender Adapter has been installed
successfully. If not, delete the adapter from the device list,
reboot the machine and install NetExtender again.
Navigate to Network connections to check if the Dell
2.
SonicWALL SRA NetExtender Dialup entry has been
created. If not, reboot the machine and install NetExtender
again.
Check if there is another dial-up connection in use, if so,
3.
disconnect the connection and reboot the machine and
connect NetExtender again.
If problem still exists, obtain the following information and
4.
send them to support:
The version of Dell SonicWALL SRA NetExtender
–
Adapter from Device Manager.
The log file located at C:\Program
–
files\SonicWALL\SRA\NetExtender.dbg.
The event logs in Control Panel > Administrator
–
Tools > Event Viewer. Select Applications and
System events and use the Action /Save Log File
as... menu to save the events in a log file.
Solution
Uninstall NetExtender, reboot machine, reinstall the latest
1.
version NetExtender.
Obtain the following information and send them to support:
2.
The version of Dell SonicWALL SRA NetExtender
–
Adapter from Device Manager.
The log file located at C:\Program
–
files\SonicWALL\SRA\NetExtender.dbg.
Windows memory dump file located at
–
C:\Windows\MEMORY.DMP. If you can not find this
file, then you will need to open System Properties,
click the Startup and Recovery Settings button
under the Advanced tab. Select Complete Memory
Dump, Kernel Memory Dump or Small Memory
Dump in the Write Debugging Information drop-
down list. Of course, you will also need to reproduce
the BSOD to get the dump file.
The event logs in Control Panel > Administrator
–
Tools > Event Viewer. Select Applications and
System Events and use the Action /Save Log File
as... menu to save the events in a log file.
NetExtender Troubleshooting | 391