Performing Secure Virtual Assist Technician Tasks; Performing Secure Virtual Assist Technician Tasks" Section - Dell SonicWall SRA 4200 Administrator's Manual

The Secure Virtual Assist standalone application launches.
Step 8
The technician is now ready to assist customers.
Step 9

Performing Secure Virtual Assist Technician Tasks

To get started, the technician logs into the SRA appliance and launches the Secure Virtual
Assist application.
Note Each technician can only assist one customer at a time.
Once the technician has launched the Secure Virtual Assist application, the technician can
assist customers by performing the following tasks:
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Inviting Customers by Email
To invite a customer to a Secure Virtual Assist session by email:
To invite a customer to Secure Virtual Assist, use the email invitation form on the left of the
Step 1
Secure Virtual Assist window.
54 | SRA 6.0 Administrator's Guide
"Inviting Customers by Email" on page 54
"Assisting Customers" on page 55
"Using the Secure Virtual Assist Taskbar" on page 55
"Controlling the Secure Virtual Assist Display" on page 56
"Request Full Control" on page 57