Dell SonicWall SRA 4200 Administrator's Manual page 390

Table 28
Problem
NetExtender connection
entry cannot be created.
390 | SRA 6.0 Administrator's Guide
NetExtender Connection Entry Cannot Be Created
Solution
1.
2.
3.
4.
Navigate to Device Manager and check if the Dell
SonicWALL SRA NetExtender Adapter has been installed
successfully. If not, delete the adapter from the device list,
reboot the machine and install NetExtender again.
Navigate to Windows Service manager under Control
Panel > Administrator Tools > Services. Look for the
Remote Access Auto Connection Manager and
Remote Access Connection Manager to see if those two
services have been started. If not, set them to automatic
start, reboot the machine, and install NetExtender again.
Check if there is another dial-up connection in use. If so,
disconnect the connection, reboot the machine and install
NetExtender again.
If problem still exists, obtain the following information and
send them to support:
The version of Dell SonicWALL SRA NetExtender
–
Adapter from Device Manager.
The log file located at C:\Program
–
files\SonicWALL\SRA\NetExtender.dbg.
The event logs in Control Panel > Administrator
–
Tools > Event Viewer. Select Applications and
System events and use the Action /Save Log File
as... menu to save the events in a log file.