Configuring Per-Portal Virtual Assist Settings - Dell SonicWall SRA 4200 Administrator's Manual

Configuring Per-Portal Virtual Assist Settings

The administrator can enable Secure Virtual Assist on a per-portal basis.
The Virtual Assist tab in the Add Portal screen provides almost the same configuration options
for this portal as are offered by the global Secure Virtual Assist > Settings page.
To configure the Virtual Assist settings for this portal, perform the following steps:
Navigate to Portals > Portals.
Step 1
Click the Add Portal button or the configure button next to the portal you want to configure. The
Step 2
Add Portal or Edit Portal screen displays.
Click the Virtual Assist tab.
Step 3
To allow Virtual Assist on this portal, select the Enable Virtual Assist for this Portal check
Step 4
box.
Select the Display Technician Button check box. If this box is not selected, the Virtual Assist
Step 5
button will be hidden and technicians will be required to login directly through a downloaded
client.
Select the Display Request Help Button check box to allow users to request assistance
Step 6
through the portal.
Select the Enable Virtual Access Mode check box to allow Secure Virtual Access connections
Step 7
to be made to this portal. This must be enabled per-portal for Secure Virtual Access to function.
If this box is selected, you can then select the Display Virtual Access Setup Link check box
to display the corresponding link on the portal. For more information on Secure Virtual Access
functionality, see
In the Limit Support Sessions field, enter the number of active support sessions allowed on
Step 8
this portal, or enter zero for no limitation.
See
Step 9
settings on the Virtual Assist tab.
138 | SRA 6.0 Administrator's Guide
"Enabling a System for Secure Virtual Access" on page
"Secure Virtual Assist > Settings" on page 214
58.
for information about all other configuration