Dell SonicWall SRA 4200 Administrator's Manual page 57

Request Full Control
Technicians can request full control of a customer's desktop, allowing them to reboot the
system, delete files, or over-write files on the customer's computer without the customer being
repeatedly prompted for permission. Select Request Full Control under the Commands menu
to issue a request that will appear on the customer's desktop.
Using the Secure Virtual Assist File Transfer
The File Transfer window is used to transfer files to and from the customer's computer. The file
directory of the technician's computer is shown on the left and the customer's computer on the
right.
The File Transfer window functions in much the same manner as Windows Explorer or an FTP
program. Navigate the File Transfer window by double-clicking on folders and selecting files.
The File Transfer window includes the following controls:
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Desktop jumps to the desktop of the technician's or customer's computer.
Up navigates up one directory on either the technician's or customer's computer.
Download transfers the selected file or files from the technician's computer to the
customer's computer.
Upload transfers the selected file or files from the customer's computer to the
technician's computer.
Delete deletes the selected file or files.
SRA Overview | 57