Alerts Are Not Working - Dexcom G4 Platinum User Manual

This screen means your receiver and transmitter
are not communicating and you are not getting
sensor glucose readings.
• Your receiver and transmitter only
communicate when you are in an active
sensor session.
• Each time you start a new sensor session,
wait 10 minutes for your receiver and
transmitter to start communicating.
• You may sometimes experience loss of communication for 10
minutes at a time. This is normal.
• If you see the out of range symbol in the status area for more than
10 minutes, move your receiver and transmitter within 20 feet of
each other without obstruction. Wait 10 minutes and communication
should be restored.
• You must enter your transmitter ID correctly into your receiver to
receive sensor glucose readings (see Chapter 5, Section 5.2, The
Settings Menu). Make sure you have removed your sensor and
stopped your sensor session before checking or changing your
transmitter ID. "Transmitter ID" will not appear as an option on the
Settings menu during a sensor session.
If you are still having trouble getting system readings, contact Dexcom
Technical Support (see Chapter 15, User Assistance).

13.11 ALERTS ARE NOT WORKING

1. Make sure you have not turned off the sound and/or vibrations for
the alerts. Chapter 9, Section 9.1, Setting Your Alerts explains how to
change these alert options.
2. Check that you have turned on and set the level for your advanced
alerts (see Chapter 9, Section 9.2, Advanced Alerts).
3. R emember, the first alert is vibrate only. See Chapter 18, Appendix
Dexcom G4 PLATINUM (Pediatric) System User's Guide
Out of Range
alert screen
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