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Step
Action and Questions
6
Check the AC cable from the HCIT AC inlet to the LVPS.
Are the cables good?
The HCIT 2000 Sheet Option does not recognize the size paper
selected.
Step
Action and Questions
1
Check to make sure that media loaded in the tray meets
specifications.
Is the media loaded properly and meet specifications?
2
Check the Paper Tray Guide for correct installation.
Is the Paper Tray Guide installed correctly for the selected
paper size.
3
Paper Size Sensor Cable - Check for correct installation of
the Paper Size Sensor Cable to the HCIT System Board at
CN7.
Is the cable installed correctly?
4
Check for loose or broken, loose or missing paper size
sensor flag spring.
Is a sensor flag spring broken, loose or missing?
5
Check the paper size sensor flag for any signs of sticking or
broken parts.
Is the paper size sensor flag sticking or broken?
6
Check continuity of the sensor cable.
Do you measure continuity?
5060-XXX
Yes
No
Determine
Replace the
where the AC
cables
Line voltage is
being lost to
the HCIT.
Repair as
necessary.
Yes
No
Go to step 2
Load the
media
properly or
inform the
customer that
the media
does not meet
specifications
Go to step 3
Reinstall the
guide if
installed
incorrectly
Go to step 4
Install the
cable
correctly.
Reconnect the
Go to step 5
spring if it is
loose. Replace
the spring if
broken or
missing.
Replace the
Go to step 6
Paper Size
Flag
Replace the
Replace the
sensor. If this
sensor cable
does not fix the
problem,
replace the
HCIT System
Board.
Diagnostic Information
2-121
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