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Horizontal Line
Go to step 1 if there is a horizontal black line only.
Go to step 2 if there is a Cyan, Magenta or Yellow horizontal line.
Step
Action and Questions
1
Black Print Cartridge
Note: The most likely cause of this failure is a failing black
print cartridge where the PC drum is shorting to the charge
roll inside the print cartridge. Try a new black print cartridge.
Does this fix the problem?
2
Cyan Print Cartridge Check - Enter the CE Diagnostic
Mode. Remove the Cyan Print Cartridge and run the print
test.
Does the problem still exist for the remaining cartridges?
3
Magenta Print Cartridge Check - Enter the CE Diagnostic
Mode. Remove the Magenta Print Cartridge and run the
print test.
Does the problem still exist for the remaining cartridges?
Blank Page (No Image)
If there is no image (blank page) and no error codes displayed, go to step 1.
If there is no image (blank page) but error codes are displayed, go to the error code
symptom chart and perform the necessary action.
Step
Action and Questions
1
Second Transfer Roll - Check to make sure the Second
Transfer Roll is installed and correctly installed.
Is the Second Transfer Roll installed and correctly installed?
2
Second Transfer Roll Release Lever - Check to make sure
the Second Transfer Roll Release Lever is not stuck in the
down position. Check for broken or damaged parts.
Is the Second Transfer Roll Release Lever operating
correctly?
3
Check continuity of the Second Transfer Roll to the Transfer
HVPS cable.
Is there continuity?
2-70
Service Manual
5060-XXX
Yes
Replace the
Cartridge
Go to Step 3
Replace the
Yellow Print
Cartridge
Yes
If a Second
Transfer Roll is
not installed,
install a new
one.
Go to step 3
Replace the
"HVPS
Transfer
Board" on
page 4-12
No
Call your next
level support
Replace the
failing
cartridge
Replace the
Magenta Print
Cartridge
No
Go to Step 2
Repair as
necessary
Replace the
cable
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