Download Print this page

Cisco 7961G-GE - IP Phone VoIP Administration Manual

For cisco unified communications manager 6.0
Hide thumbs

Advertisement

Quick Links

Table of Contents
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE Administration
Guide for Cisco Unified
Communications Manager 6.0
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Text Part Number: OL-11953-01

Advertisement

Table of Contents
loading

  Related Manuals for Cisco 7961G-GE - IP Phone VoIP

  Summary of Contents for Cisco 7961G-GE - IP Phone VoIP

  • Page 1 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11953-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco...
  • Page 5: Table Of Contents

    Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported Security Features 1-15 Understanding Security Profiles 1-19 Identifying Encrypted and Authenticated Phone Calls 1-19 Establishing and Identifying Secure Conference Calls 1-20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 6 Understanding the Phone Startup Process 2-10 Adding Phones to the Cisco Unified Communications Manager Database 2-13 Adding Phones with Auto-Registration 2-14 Adding Phones with Auto-Registration and TAPS 2-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 7 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 8 4-29 Ethernet Configuration Menu 4-36 Security Configuration Menu 4-37 QoS Configuration Menu 4-38 Network Configuration Menu 4-39 Security Configuration Menu 4-44 CTL File Screen 4-45 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 viii OL-11953-01...
  • Page 9 Configuring a Custom Phone Ring Creating Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 10 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 11 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 12 How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Access the Online Help System on the Cisco Unified IP Phone How Users Get Copies of Cisco Unified IP Phone Manuals...
  • Page 13: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.
  • Page 14: Organization

    Appendix A, “Providing Information to Provides suggestions for setting up a website for Users Via a Website” providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 15: Related Documentation

    Cisco Unified Communications Manager These publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_ series_home.html Cisco Unified Communications Manager Administration Guide • Cisco Unified Communications Manager System Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 16: Obtaining Documentation, Obtaining Support, And Security Guidelines

    U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 17: Document Conventions

    Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xvii OL-11953-01...
  • Page 18 Means danger. You are in a situation that could cause bodily injury. Before you Warning work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xviii OL-11953-01...
  • Page 19: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    The Cisco Unified IP Phone, like other network devices, must be configured and managed. The phone encodes G.711a, G.711µ, G.729a, G.729ab, and decodes all variants of G.711, and G.729. The phone also supports wideband (16bits, 16kHz) audio.
  • Page 20: Understanding The Cisco Unified Ip Phone 7961G/7961G-Ge And 7941G/7941G-Ge

    7961G-GE, and Figure 1-2 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-1 Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 21 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 Cisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 22 Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. Services button Opens/closes the Services menu. Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 23: What Networking Protocols Are Used

    Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE support. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 24 TFTP network parameters. server IP address as the option value. For additional supported DCHP configurations, refer to Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 25 Protocol (RTP) transporting real-time data, such as protocol to send and receive interactive voice and video, over data real-time voice traffic from other networks. phones and gateways. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 26 Cisco Unified IP Phone to use such as IP Phones. SCCP is either SCCP or Session Initiation proprietary to Cisco Systems. Protocol (SIP). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 27 Understanding Interactions with Other Cisco Unified IP Telephony Products, • page 2-2 Understanding the Phone Startup Process, page 2-10 • Network Configuration Menu, page 4-7 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 28: Feature Overview

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones.
  • Page 29: Configuring Telephony Features

    “Setting Up Services” section on page 5-29. Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones.
  • Page 30: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 31: Understanding Security Features For Cisco Unified Ip Phones

    Cisco Unified Communications Manager and Cisco Unified IP Phones Security features supported on the Cisco Unified See the “Overview of Supported Security IP Phone Features” section on page 1-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-13 OL-11953-01...
  • Page 32 “CTL File Screen” section on page 4-45 Disabling access to a phone’s web pages See the “Disabling and Enabling Web Page Access” section on page 8-4 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-14 OL-11953-01...
  • Page 33: Overview Of Supported Security Features

    For information about current security settings on a phone, choose Settings > Security Configuration and choose Settings > Device Configuration > Security Configuration. For more information, see the “Security Configuration Menu” section on page 4-37. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-15 OL-11953-01...
  • Page 34 Flash memory on the phone. The phone rejects such files without further processing. Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-16 OL-11953-01...
  • Page 35 Optional disabling of the web You can prevent access to a phone’s web page, which displays a server functionality for a phone variety of operational statistics for the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-17 OL-11953-01...
  • Page 36 Identifying Encrypted and Authenticated Phone Calls, page 1-19 • Security Restrictions, page 1-25 • Device Configuration Menu, page 4-15 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-18 OL-11953-01...
  • Page 37: Understanding Security Profiles

    If the call is routed through non-IP call legs, for example, PSTN, the call may be Note nonsecure even though it is encrypted within the IP network and has a lock icon associated with it. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-19 OL-11953-01...
  • Page 38: Call Security Interactions And Restrictions

    Table 1-4 provides information about changes to call security levels when using Barge. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-20 OL-11953-01...
  • Page 39 Secure conference bridge (authenticated) encrypted or authenticated Secure authenticated level conference Non-secure Conference Encrypted or Only secure conference bridge is authenticated available and used Non-secure conference Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-21 OL-11953-01...
  • Page 40 Conference accepts encrypted and authenticated calls Secure (encrypted) MeetMe Minimum security level is Only secure conference bridge non-secure available and used Conference accepts all calls Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-22 OL-11953-01...
  • Page 41: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    EAPOL-Logoff message to the switch, on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC. The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.
  • Page 42: Required Network Components

    PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-24 OL-11953-01...
  • Page 43: Security Restrictions

    A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-25 OL-11953-01...
  • Page 44: Overview Of Configuring And Installing Cisco Unified Ip Phones

    “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system. The following topics provide an overview of procedures for adding...
  • Page 45: And 7941G/7941G-Ge In Cisco Unified Communications Manager

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-27 OL-11953-01...
  • Page 46 Manager Administration a Privacy button to meet user Guide, needs. “Phone Button Template Configuration” chapter. See the “Modifying Phone Button Templates” section on page 5-27. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-28 OL-11953-01...
  • Page 47 “Telephony Features Call Forwarding and Pickup (if • Available for the Cisco used) Unified IP Phone” section on Voice Messaging (if used) • page 5-2. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-29 OL-11953-01...
  • Page 48 Unified IP Phone Services using the Cisco Configuration” chapter. Unified IP Phone User Options. See the “Setting Up Services” section on page 5-29. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-30 OL-11953-01...
  • Page 49 “Adding a New User” chapter, “Associating Devices to a Some phones, such Note User” section. as those in conference rooms, do not have an associated user. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-31 OL-11953-01...
  • Page 50: G/7941G-Ge

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset, cables, and other accessories.
  • Page 51 3-11. 4. Monitor the phone startup process. Verifies that phone is See the “Verifying the configured properly. Phone Startup Process” section on page 3-16. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-33 OL-11953-01...
  • Page 52 “Providing Information to configure their phone options. successfully use their Cisco Users Via a Website.” Unified IP Phones. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-34 OL-11953-01...
  • Page 53 This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP (VoIP) network. It includes the following topics: Understanding Interactions with Other Cisco Unified IP Telephony Products, •...
  • Page 54: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    Understanding Interactions with Other Cisco Unified IP Telephony Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
  • Page 55: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan

    “Understanding Security Features for Cisco Unified IP Phones” section on page 1-13. If the Cisco Unified IP Phone model that you want to configure does not appear Note in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 56: Providing Power To The Cisco Unified Ip Phone

    You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying: Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst • 6000 series, for example) Data traffic to and from the PC connected to the switch through the access •...
  • Page 57: Power Guidelines

    CP-PWR-CUBE-3 power supply. CP-PWR-CUBE-3 external power supply. External power— The Cisco Unified IP Phone Power Injector may be used with any Cisco Provided through the Unified IP Phone. Functioning as a midspan device, the injector delivers Cisco Unified IP Phone inline power to the attached phone.
  • Page 58 CP-PWR-CUBE-3 external power supply only. CP-PWR-CUBE-3 external power supply. External power— The Cisco Unified IP Phone Power Injector may be used with any Cisco Provided through the Unified IP Phone. Functioning as a midspan device, the injector delivers Cisco Unified IP Phone inline power to the attached phone.
  • Page 59: Power Outage

    These documents provide information about the following topics: • Cisco switches that work with the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • The Cisco IOS releases that support bidirectional power negotiation Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 60: Understanding Phone Configuration Files

    Cisco Unified Communications Manager, the phone establishes a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP connection. For SIP phones, a TLS connection requires that the transport Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 61 The TFTP server generates these SIP configuration files: • SIP IP Phone: For unsigned and unencrypted files—SEP<mac>.cnf.xml – For signed files—SEP<mac>.cnf.xml.sgn – For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn – Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 62: Understanding The Phone Startup Process

    IP Phone 7961G/7961G-GE and 7941G/7941G-GE go through a standard startup process that is described in Table 2-4. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Table 2-4 Cisco Unified IP Phone Startup Process Step...
  • Page 63 It also contains the certificates “Configuring the Cisco necessary for establishing a secure connection CTL Client” chapter. between the phone and Cisco Unified Communications Manager. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 2-11 OL-11953-01...
  • Page 64 Note security is enabled on Cisco Unified Communications Manager. In this case, the phone must be manually added to the Cisco Unified Communications Manager database. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 2-12 OL-11953-01...
  • Page 65: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-14 •...
  • Page 66: Adding Phones With Auto-Registration

    Cisco Unified Communications Manager. Move auto-registered phones to new locations and assign them to different • device pools without affecting their directory numbers. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 2-14 OL-11953-01...
  • Page 67: Adding Phones With Auto-Registration And Taps

    Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Cisco recommends you use auto-registration to add less than 100 phones to your Note network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
  • Page 68 Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System > Cisco Communications Manager) for TAPS to function. When you configure the cluster for mixed mode through the Cisco CTL client, Note auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.
  • Page 69: Adding Phones With Cisco Unified Communications Manager

    MAC Address for a Cisco Unified IP Phone” section on page 2-20. Related Topics Adding Phones with Auto-Registration, page 2-14 • Adding Phones with Auto-Registration and TAPS, page 2-15 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 2-17 OL-11953-01...
  • Page 70: Converting A New Phone From Sccp To Sip

    SIP from the BAT. To provision the phone manually, make the appropriate changes for SIP on • the Phone Configuration page in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 2-18 OL-11953-01...
  • Page 71: Converting An In-Use Phone From Sccp To Sip

    Converting an In-Use Phone from SCCP to SIP You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Unified Communications Manager Administration, choose Bulk Administration >...
  • Page 72: Deploying A Phone In An Sccp And Sip Environment

    Determining the MAC Address for a Cisco Unified IP Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration...
  • Page 73 Configuring Security on the Cisco Unified IP Phone, page 3-18 • Before you install a Cisco Unified IP phone, you must decide how to configure Note the phone in your network. Then you can install the phone and verify its functionality.
  • Page 74: Before You Begin

    Cisco Unified Communications Manager Configuration, page 3-2 • Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: Working Voice over IP (VoIP) Network: •...
  • Page 75 Network and Access Ports, page 3-4 • Handset, page 3-4 • Speakerphone, page 3-5 • Headset, page 3-5 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 76: Network And Access Ports

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
  • Page 77: Speakerphone

    This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
  • Page 78: Audio Quality Subjective To The User

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
  • Page 79: Using External Devices With Your Cisco Unified Ip Phone

    In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals.
  • Page 80: Installing The Cisco Unified Ip Phone

    Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
  • Page 81 10/100 PC port on the Cisco Unified IP Phone 7961G/7941G, or to the access port labeled 10/100/1000 PC on the Cisco Unified IP Phone 7961G-GE/7941G-GE. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 82 AC power cord Headset port Network port (10/100 SW on the 7961G/7941G; Footstand adjustment button 10/100/1000 SW on the 7961G-GE/7941G-GE) for connecting to the network Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 3-10 OL-11953-01...
  • Page 83: Attaching The Cisco Unified Ip Phone Expansion Module 7914 (Sccp Phones Only)

    Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7961G and 7961G-GE to extend the number or line appearances or programmable buttons on your phone. You can customize the button templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons.
  • Page 84 Step 3 The Find and List Phone page reappears showing a list of the phones matching your search criteria. Click the IP Phone that you want to configure for the Cisco Unified IP Phone Step 4 Expansion Module 7914. The Phone Configuration page appears.
  • Page 85: Adjusting The Placement Of The Cisco Unified Ip Phone

    Step 2 Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7961G and 7941G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop.
  • Page 86: Mounting The Phone To The Wall

    79761G/7961G-GE and 7941G/7941G-GE Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall using the standard...
  • Page 87 Insert two screws into a wall stud, matching them to the two screw holes on the Step 3 back of the footstand. The keyholes fit standard phone jack mounts. Hang the phone on the wall. Step 4 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 3-15 OL-11953-01...
  • Page 88: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset (only of the handset is off-hook when the phone powers up.
  • Page 89 The main LCD screen displays: – Current date and time Primary directory number – Additional directory numbers and speed dial numbers, if configured – Softkeys – Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 3-17 OL-11953-01...
  • Page 90: Configuring Startup Network Settings

    9-2. Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: IP address • IP subnet mask •...
  • Page 91 Press **# to unlock settings on the Security Configuration menu.(See the Step 3 “Unlocking and Locking Options” section on page 4-3 for information using locking and unlocking options.) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 3-19 OL-11953-01...
  • Page 92 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-13 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 3-20 OL-11953-01...
  • Page 93: Configuring Settings On The Cisco Unified Ip Phone

    Device Configuration menu—Provides access to sub-menus from which you • can view a variety of non network-related settings. For more information, see “Device Configuration Menu” section on page 4-15. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 94: Displaying A Configuration Menu

    Disabled—Prevents access to the Settings menu. Restricted—Allows access to the User Preferences menu and allows volume • changes to be saved. Prevents access to other options on the Settings menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 95: Unlocking And Locking Options

    When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon appears on these menus. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 96: Editing Values

    * on the keypad. Press the << softkey if you make a mistake. This softkey deletes the character • to the left of the cursor. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 97: Overview Of Options Configurable From A Phone

    Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...
  • Page 98 Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-4 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 99: Network Configuration Menu

    Unique Media Access Control (MAC) address Display only—cannot configure. of the phone. Host Name Unique host name that the DHCP server Display only—cannot configure. assigned to the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 100 Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 101 For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Menu” section on page 4-37. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 102 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-10 OL-11953-01...
  • Page 103 ID option, press the Edit otherwise. softkey, and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-11 OL-11953-01...
  • Page 104 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-12 OL-11953-01...
  • Page 105 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-13 OL-11953-01...
  • Page 106 Scroll to the PC VLAN option, press the Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-14 OL-11953-01...
  • Page 107: Device Configuration Menu

    Network Configuration Menu, page 4-39 • For instructions about how to access the Device Configuration menu and its sub-menus, see the “Displaying a Configuration Menu” section on page 4-2. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-15 OL-11953-01...
  • Page 108: Callmanager Configuration Menu

    • connection to the Cisco Unified Communications Manager is authenticated. For more information about authentication, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-16 OL-11953-01...
  • Page 109: Sip Configuration Menu (Sip Phones Only)

    Displays the amount of time, in seconds, From Cisco Unified after which a registration request expires. Communications Manager, choose Administration > Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-17 OL-11953-01...
  • Page 110 Emergency Proxy Displays the port number of the Display only—cannot configure. Port emergency proxy server or gateway. This value will always be set to 5060. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-18 OL-11953-01...
  • Page 111 > Device > Device Settings > SIP Profile. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-19 OL-11953-01...
  • Page 112: Line Settings Menu

    Displays if the line is part of a shared line (Yes) Display only—cannot or not (No). configure. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-20 OL-11953-01...
  • Page 113: Call Preferences Menu

    Call Logs BLF Enabled Indicates whether BLF for call logs is Use Cisco Unified enabled (Yes) or disabled (No) for the Communications Manager phone. Administration to modify. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-21 OL-11953-01...
  • Page 114: Http Configuration Menu

    URL of the server from which the From Cisco Unified Communications phone obtains Cisco Unified IP Phone Manager administration, choose services. > Device > Phone > Phone Configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-22 OL-11953-01...
  • Page 115 Manager administration, choose before the XML service specified in the > Device > Idle URL option is activated. Phone > Phone Configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-23 OL-11953-01...
  • Page 116: Locale Configuration Menu

    Menu to view information on NTP Display only—cannot configure. Configuration server and mode configuration. For more information, see (SIP phones Configuration Menu, page 4-25. only) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-24 OL-11953-01...
  • Page 117: Ntp Configuration Menu

    Directed Broadcast and Unicast. Manager Administration to modify. NTP Mode 2 Secondary server mode. Supported Display only—cannot configure. modes are Directed Broadcast and Unicast. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-25 OL-11953-01...
  • Page 118: Ui Configuration Menu

    See also: Hold Reversion. Settings include: Lower—Focus priority given to incoming calls. Higher —Focus priority given to reverting calls. Even —Focus priority given to the first call. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-26 OL-11953-01...
  • Page 119 Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-27 OL-11953-01...
  • Page 120 Headset). Disabled—The value of the • Wideband Headset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-29). Default: Enabled Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-28 OL-11953-01...
  • Page 121: Media Configuration Menu

    Table 4-10 describes the options on this menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-29 OL-11953-01...
  • Page 122 From Cisco Unified Enabled video calls when connected to an appropriately Communications Manager equipped computer. Administration, choose (SCCP phones > Device > Phone > only) Phone Configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-30 OL-11953-01...
  • Page 123 (called interval)—are defined on a per-Network Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-31 OL-11953-01...
  • Page 124 Range: 0 to 3000 For some Network Locales that use a Note complex cadence, this setting applies only to the first beep tone. See also: Recording Tone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-32 OL-11953-01...
  • Page 125 If you allowed this Note option to be user controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-33 OL-11953-01...
  • Page 126 If you allowed this Note option to be user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-34 OL-11953-01...
  • Page 127 Administration > Device > The default is “Use System Default,” which means Phone. the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-35 OL-11953-01...
  • Page 128: Ethernet Configuration Menu

    These applications include monitoring and recording applications (common in call center environments) and network packet capture tools that are used for diagnostic purposes. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-36 OL-11953-01...
  • Page 129: Security Configuration Menu

    If voice monitoring is not desired, set this option to No (disabled). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-37 OL-11953-01...
  • Page 130: Qos Configuration Menu

    QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-13 describes the options on this menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-38 OL-11953-01...
  • Page 131: Network Configuration Menu

    The phone also has a Network Configuration menu that you access from the main Note menu. For information about the options on that menu, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-39 OL-11953-01...
  • Page 132 If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-17 • Streaming Statistics, page 8-14 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-40 OL-11953-01...
  • Page 133 TCP connections This menu option indicates whether the phone supports peer to peer image distribution. Settings include: Enabled • • Disabled—default Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-41 OL-11953-01...
  • Page 134 Phone > Phone The remote logging setting does not affect Configuration. Note the sharing log messages sent to the phone log. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-42 OL-11953-01...
  • Page 135 The current PC and switch port CDP Note values are shown on the Settings menu. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-7 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-43 OL-11953-01...
  • Page 136: Security Configuration Menu

    (Yes) the Certificate Authority Proxy Function” or is not installed on the phone (No). chapter in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-44 OL-11953-01...
  • Page 137: Ctl File Screen

    If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-45 OL-11953-01...
  • Page 138 “Using the Certificate if a certificate is installed for this Authority Proxy Function” section in server. Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-46 OL-11953-01...
  • Page 139: Trust List Screen

    If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration > Trust List. To exit the Trust List menu, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-47 OL-11953-01...
  • Page 140: X Authentication And Status

    You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication. To exit these menus, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-48 OL-11953-01...
  • Page 141 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-49 OL-11953-01...
  • Page 142 Authenticating—Authentication • in progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 4-50 OL-11953-01...
  • Page 143 • Setting Up Services, page 5-29 • • Adding Users to Cisco Unified Communications Manager, page 5-30 Managing the User Options Web Pages, page 5-31 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 144: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
  • Page 145 For more information, refer to a ring or two. Cisco Unified Communications Manager Administration Guide, Auto Answer works with either the “Configuring Directory Numbers” speakerphone or headset. chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 146 Prevents users from transferring an external For more information, refer to external transfer call to another external number. Cisco Unified Communications Manager Features and Services Guide, “External Call Transfer Restrictions” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 147 (Call Forward All). Cisco Unified • Communications Manager Administration Guide, “Configuring Directory Numbers” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 148 Park” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified • Communications Manager Features and Services Guide, “Call Park” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 149 Indicates (and allows users to answer) an Requires no configuration. incoming call that rings while on another call. Displays incoming call information on the phone screen. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 150 Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco • Unified Communications Manager Features and Services Guide, “Cisco Call Back” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 151 • Communications Manager Administration Guide”, Client Matter Codes” chapter. Cisco • Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 152 Administration Guide, “Cisco number, and original dialed number. Unified IP Phone Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-10 OL-11953-01...
  • Page 153 Allows users to connect two calls to each For more information, refer to other (without remaining on the line). Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-11 OL-11953-01...
  • Page 154 Common Phone Profile page and the Phone configuration page (Phone page value takes precedence). Include DND In BLF Status—Enables • DND status to override busy/idle state. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-12 OL-11953-01...
  • Page 155 Book entries. (See “Services” in this table.) Administration Guide, “Cisco Unified IP Phone Services Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-13 OL-11953-01...
  • Page 156 See “Music-on-Hold” in this table for information. See also: “Hold Reversion” in • this table. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-14 OL-11953-01...
  • Page 157 System Guide, “Cisco Unified or receive new calls. IP Phones” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Call Park and Directed Call Park” chapter Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-15 OL-11953-01...
  • Page 158 Templates” section on page 5-28. Refer to Cisco • Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-16 OL-11953-01...
  • Page 159 For more information refer to conference in which other participants call a Cisco Unified Communications predetermined number at a scheduled time. Manager Administration Guide, “Meet-Me Number/Pattern Configuration” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-17 OL-11953-01...
  • Page 160 Manager Features and Services (MLPP) they need to make and receive urgent or Guide, “Multilevel Precedence and critical calls. Preemption” chapter. (SCCP phones only) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-18 OL-11953-01...
  • Page 161 Cisco Unified • with the user's group. Communications Manager Administration Guide, “Pickup Group Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Call Pickup” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-19 OL-11953-01...
  • Page 162 Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco • Unified Communications Manager Features and Services Guide “Barge and Privacy” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-20 OL-11953-01...
  • Page 163 “Configuring Directory Numbers” chapter. Cisco Unified • Communications Manager Features and Services Guide, “Custom Phone Rings” chapter. • “Creating Custom Phone Rings” section on page 6-2. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-21 OL-11953-01...
  • Page 164 Unified IP Phone users can subscribe. Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-22 OL-11953-01...
  • Page 165 Cisco Unified • Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-23 OL-11953-01...
  • Page 166 Refer to Cisco Unified • Communications Manager Administration Guide, “Conference Bridge Configuration” chapter. Refer to Cisco Unified • Communications Manager System Guide, “Understanding Video Telephony” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-24 OL-11953-01...
  • Page 167 Communications Manager Administration Guide, “Cisco Voice-Mail Port Configuration” chapter. • Cisco Unified Communications Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-25 OL-11953-01...
  • Page 168: Configuring Corporate And Personal Directories

    After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE to look up users in the corporate directory. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-26 OL-11953-01...
  • Page 169: Configuring Personal Directory

    On SIP phones, only the Do Not Disturb (DND) feature can be assigned to a • button. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-27 OL-11953-01...
  • Page 170: Configuring Softkey Templates

    You can also modify a nonstandard softkey template. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-28...
  • Page 171: Setting Up Services

    The Services button on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for more information).
  • Page 172: Cisco Unified Ip Phone 7961G/7961G-Ge And 7941G/7941G-Ge For Cisco Unified Communications Manager

    To add users in batches, use the Bulk Administration Tool. This method also • enables you to set an identical default password for all users. Refer to Cisco Unified Communications Manager Bulk Administration Guide for details. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-30 OL-11953-01...
  • Page 173: Giving Users Access To The User Options Web Pages

    Guide. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management >...
  • Page 174 Value drop-down list for the parameter: True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 5-32 OL-11953-01...
  • Page 175: Customizing And Modifying Configuration Files

    (for example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify files and add customized files to the TFTP directory in Cisco Unified IP Platform Administration, from the TFTP Server File Upload page. Refer to Cisco Unified IP Telephony Platform Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server.
  • Page 176: Creating Custom Phone Rings

    PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 177: Pcm File Requirements For Custom Ring Types

    • DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone. • FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.
  • Page 178: Configuring A Custom Phone Ring

    “PCM File Requirements for Custom Ring Types” section on page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Step 2 Cisco Unified Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco IP Telephony Platform Administration Guide.
  • Page 179: List.xml File Format Requirements

    Background Images menu on the phone. For each image, the List.xml file contains one element type, called ImageItem. The ImageItem element includes these two attributes: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 180: Png File Requirements For Custom Background Images

    25% of the original size. Save the thumbnail version using a different name. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 181: Configuring A Custom Background Image

    16, and the image will posterize to 16 shades of grayscale. Configuring a Custom Background Image To create custom background images for the Cisco Unified IP Phone, follow these steps: Procedure Create two PNG files for each image (a full size version and a thumbnail version).
  • Page 182: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
  • Page 183 7971G-GE that are registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set, Cisco Unified Communications Manager will choose that codec for the call.
  • Page 184 Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 6-10 OL-11953-01...
  • Page 185: Unified Ip Phone

    IP Phone 7961G/7961G-GE and 7941G/7941G-GE, see Chapter 9, “Troubleshooting and Maintenance.” This chapter includes these topics: • Model Information Screen, page 7-2 Status Menu, page 7-3 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 186: Model Information Screen

    “Using the Certificate Authority phone or is not installed on the phone. Proxy Function” section in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 187: Status Menu

    7-16. To display the Status menu, press the Settings button and then select Status. To exit the Status menu, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 188: Status Messages Screen

    Step 2 Select Status Messages. Step 3 To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 189 TFTP server. CFG TFTP Size Error The configuration file is too Power cycle the phone. large for file system on the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 190 Security Configuration > 802.1X Authentication option on the phone. For more information, see the “802.1X Authentication and Status” section on page 4-48. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 191 IP address. See the “Network Configuration Menu” section on page 4-7 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 192 The shared secret configured in the phone • and the authentication server do not match • Phone has not been configured in the authentication server Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 193 The phone load being downloaded has not • been altered or renamed. Phone load type is compatible; for • example, you cannot place a DEV load configuration file on a REL-signed phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 194 Configuration Menu” section on page 4-7 section for details. If you are using DHCP, the DHCP server • has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-10 OL-11953-01...
  • Page 195 Cisco Unified Communications Manager, directory. choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-11 OL-11953-01...
  • Page 196 Supplicant attempted 802.1X Authentication typically times out if 802.1X transaction but timed out to is not configured on the switch. due the absence of an authenticator. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-12 OL-11953-01...
  • Page 197: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-13 OL-11953-01...
  • Page 198 Link state and connection of the Network port DHCP BOUND Phone is bound to the DHCP server, DHCP parameters are acceptable, and the phone has received a DHCPACK message. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-14 OL-11953-01...
  • Page 199: Firmware Versions Screen

    Identifies the digital signal processor (DSP) software version used Expansion Module 1 Identifies the load running on the Expansion Module(s), if connected to the phone Expansion Module 2 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-15 OL-11953-01...
  • Page 200 Status Menu Expansion Module Status Screen (SCCP Phones Only) The Expansion Module Status screen displays information about each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. Table Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
  • Page 201: Call Statistics Screen

    Procedure Press the Settings button. Step 1 Step 2 Select Status. Select Call Statistics. Step 3 The Call Statistics screen displays these items: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-17 OL-11953-01...
  • Page 202 Max Jtr Maximum jitter observed since the receiving voice stream was opened. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-18 OL-11953-01...
  • Page 203 G.711 gives 4.5 • G.729 A /AB gives 3.7 • MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-19 OL-11953-01...
  • Page 204 (includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 7-20 OL-11953-01...
  • Page 205 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 206: Accessing The Web Page For A Phone

    Enabling Web Page Access” section on page 8-4 for more information. Procedure Obtain the IP address of the Cisco Unified IP Phone using one of these methods: Step 1 Search for the phone in Cisco Unified Communications Manager by choosing •...
  • Page 207 Streaming Statistics—Includes the following hyperlinks • Stream 1, Stream 2, and Stream 3—Display a variety of streaming – statistics. For more information, see the “Streaming Statistics” section on page 8-14. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 208: Disabling And Enabling Web Page Access

    To enable web page access when it is disabled, see the preceding steps about disabling access. Follow the same steps, but choose Enabled in Step 4 to enable the web page. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 209: Device Information

    Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module...
  • Page 210: Network Configuration

    Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.
  • Page 211 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the phone. Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.
  • Page 212 Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone.
  • Page 213 • No Link—No connection to the PC port • TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 214 Indicates whether the phone will forward packets transmitted and received on the network port to the access port. PC VLAN VLAN used to identify and remove 802.1P/Q tags from packets sent to the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 8-10 OL-11953-01...
  • Page 215: Network Statistics

    Access Area and Network Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 8-11 OL-11953-01...
  • Page 216 Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good packets (multicast, broadcast, and unicast) received by the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 8-12 OL-11953-01...
  • Page 217: Device Logs

    Debug Display—Displays debug messages that might be useful to Cisco TAC • if you require assistance with troubleshooting. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 8-13 OL-11953-01...
  • Page 218: Streaming Statistics

    Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 219 Avg MOS LQK Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 8-15 OL-11953-01...
  • Page 220 RTP packet size, in milliseconds, for the received stream. Rcvr Discarded RTP packets received from network but discarded from jitter buffers. Rcvr Reports Number of times RTCP Receiver Reports have been received. Received Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 8-16 OL-11953-01...
  • Page 221 8-second interval of the voice stream. For more information, see the “Monitoring the Voice Quality of Calls” section on page 9-21. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
  • Page 222 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-17 • “Monitoring the Voice Quality of Calls” section on page 9-21 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 8-18 OL-11953-01...
  • Page 223: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
  • Page 224: Resolving Startup Problems

    Cleaning the Cisco Unified IP Phone, page 9-25 • Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-16.
  • Page 225: Unified Communications Manager

    Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Connect the Cisco Unified IP Phone that will not start up directly to the – port on the switch, eliminating the patch panel connection in the office. Verify that the phone is receiving power: If you are using external power, verify that the electrical outlet is –...
  • Page 226: Identifying Error Messages

    If you are using DHCP, the phone obtains the address for the TFTP server from the DHCP server. Check the IP address configured in Option 150. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 227: Verifying Ip Addressing And Routing

    You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system. You must also ensure that DNS is configured to do reverse look-ups. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 228: Verifying Cisco Unified Communications Manager Settings

    On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and look at the Communications Manager 1–5 options. The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified Communications Manager group.
  • Page 229: Creating A New Configuration File

    Cisco Unified Communications Manager database, but there is no button on the phone with which calls can be answered. These directory numbers should be removed from the phone and deleted if necessary. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 230: Registering The Phone With Cisco Unified Communications Manager

    If the network connection and Cisco Unified Communications Manager connection are stable, a Cisco Unified IP Phone should not reset on its own. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 231: Verifying The Physical Connection

    • Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down and that the switch is not rebooting. Also make sure that there are no cable breaks.
  • Page 232: Verifying Dhcp Settings

    Verify that the DHCP server has been set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases.
  • Page 233: Verifying That The Phones Have Not Been Intentionally Reset

    Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones. You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing the Settings button on the phone and choosing Status >...
  • Page 234: Checking Power Connection

    From Cisco Unified Communications Manager, choose Device > Phone > Find Step 5 and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see the “Determining the MAC Address for a Cisco Unified IP Phone” section on page 2-20.
  • Page 235 If the shared secret is not configured, enter it and ensure – as “Failed” (see the “Call Statistics that it matches the one on the authentication server. Screen” section on page 7-17). 802.1X Not Enabled Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 9-13 OL-11953-01...
  • Page 236 Once the phone starts up normally in one of these conditions, verify 802.1X status you can access the 802.1X configuration menus and re-enter the shared secret. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 9-14 OL-11953-01...
  • Page 237: General Troubleshooting Tips

    Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 9-15 OL-11953-01...
  • Page 238 Unified IP phone and the other device. The values of these statistics should match. See the “Call Statistics Screen” section on page 7-17 information about displaying these statistics. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 9-16 OL-11953-01...
  • Page 239 If you are having problems getting CVTA to work, make sure Advantage (CVTA) that the PC Port is enabled and that CDP is enabled on the PC port. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 9-17 OL-11953-01...
  • Page 240: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module 7914 (Sccp Phones Only)

    Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Table 9-3 provides general troubleshooting information for the Cisco Unified IP Phone Expansion Module 7914.
  • Page 241: Performing A Basic Reset

    Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 242: Performing A Factory Reset

    Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased •...
  • Page 243: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
  • Page 244: Using Voice Quality Metrics

    Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen”...
  • Page 245 30 seconds. Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
  • Page 246: Troubleshooting Tips

    Acoustic problems coming from a speakerphone, handsfree cellular phone or wireless headset. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 9-24 OL-11953-01...
  • Page 247: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 248 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 9-26 OL-11953-01...
  • Page 249 Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
  • Page 250: How Users Obtain Support For The Cisco Unified Ip Phone

    How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance.
  • Page 251: How Users Get Copies Of Cisco Unified Ip Phone Manuals

    Documentation is also available on the CD-ROM titled Cisco Unified Communications Manager Design, Installation, and Operation Guides, which is distributed with Cisco Unified Communications Manager releases. For a list of available documentation for Cisco Unified IP Phones, go to this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support _series_home.html...
  • Page 252: How Users Subscribe To Services And Configure Phone Features

    A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser. An overview the tasks that users can accomplish using the web page. • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 253: How Users Access A Voice Messaging System

    Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: User Options pages.
  • Page 254 Step 8 To complete the process, you must next configure the Synchronizer. Configuring the Synchronizer Open the Cisco Unified IP Phone Address Book Synchronizer. Step 1 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 255 To configure user information, click the Password button. Step 2 The Cisco Unified IP Phone User window appears. Enter the Cisco Unified IP Phone user name and password and click OK. Step 3 To configure synchronization rules, click the Rules Options button.
  • Page 256 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 257 This guide is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support _series_home.html The specific sections that describe the features in the phone user guide are referenced in Table B-1. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 258 Supported Supported “Basic Call Handling—Placing a Call: Additional Options” Call Forward Supported Supported Call Forward All Supported Supported “Basic Call Handling—Forwarding All Calls to Another Number” Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 259 Features” or “An Overview of Your Phone—Understanding Phone Screen Features” Caller ID Blocking Supported Supported Cisco Call Back Supported Supported Cisco Unified Supported Supported Communications Manager Assistant Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 260 Fast Dial Service Supported Supported “Advanced Call Handling—Speed Dialing” Forced Authorization Supported Not supported “Basic Call Handling—Placing a Call: Codes (FAC) Additional Options” Group Call Pickup Supported Supported Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 261 Message Waiting Supported Supported Indicator Mobile Connect Supported Supported Mobile Voice Access Supported Supported Multilevel Supported Not supported “Advanced Call Handling—Prioritizing Precedence and Critical Calls” Preemption (MLPP) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 262 Tool (QRT) Reporting Tool” Redial Supported Supported “Basic Call Handling—Placing a Call: Basic Options” Ring Setting Supported Supported Secure Conferencing Supported Supported “Basic Call Handling—Making Conference Calls” Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 263 Voice Mail Supported Supported “Accessing Voice Messages” section of the Phone Guide WebDialer Supported Supported “Customizing Your Phone on the Web—Configuring Features and Services on the Web” Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 264 Cisco Unified Communications Manager ns Manager Features and Services Guide AutoAttendant Cisco Unified Supported Supported Cisco Unified Communications Manager Communications Attendant Console User Guide Manager Attendant Console Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 265 Cisco IP Phone Supported Not supported Cisco Unified IP Phone Expansion Module Expansion Module 7914 Guide 7914 Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 266 Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 B-10 OL-11953-01...
  • Page 267: Adding Language Overlays To Phone Buttons

    Adding Language Overlays to Phone Buttons To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text overlays to add to a phone.
  • Page 268 Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 269: Technical Specifications

    14° to 140°F (–10° to 60°C) Height 8 in. (20.32 cm) Width 10.5 in. (26.67 cm) Depth 6 in. (15.24 cm) Weight 3.5 lb (1.6 kg) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 270: Cable Specifications

    Note Distance requirements As supported by the Ethernet specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cable Specifications RJ-9 jack (4-conductor) for handset and headset connection.
  • Page 271: Network And Access Port Pinouts

    “Data A”, “Data B”, “Data C” and “Data D”, respectively. Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ 5BI_DD- Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 272 6BI_DA- 7BI_DC+ BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for Note “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
  • Page 273 802.1X Authentication Status menu Manager 5-30 about 4-45 Admin. VLAN ID 4-11 states 4-50 AdvanceAdhocConference service parameter 5-10 Alternate TFTP 4-12 anonymous call bock telephony features Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-1 OL-11953-01...
  • Page 274 BLF for Call Lists 4-26 certificate trust list file block external to external transfer See CTL file BootP Cisco Call Back BOOTP Server Cisco Discovery Protocol Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-2 OL-11953-01...
  • Page 275 5-27 power phone button templates 5-27 registering 2-13 softkey templates 5-28 registering with Cisco Unified user features 5-30 Communications Manager 2-14, 2-17 connecting Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-3 OL-11953-01...
  • Page 276 DSCP For Services 4-39 Device Configuration menu displaying editing values overview sub-menus EAP-MD5 4-15 4-49 Device Information web page 8-2, 8-5 Device ID 4-49 DHCP Realm 4-49 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-4 OL-11953-01...
  • Page 277 1-12 headset configuring with Cisco Unified audio quality 3-6, 3-7 Communications Manager, overview 1-11 connecting informing users about, overview 1-12 disabling file authentication 1-16 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-5 OL-11953-01...
  • Page 278 Internet Protocol (IP) Services URL 4-22 IP Address hunt group 5-15 IP address, troubleshooting log out of hunt groups 5-17 Hypertext Transfer Protocol See HTTP join 5-16 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-6 OL-11953-01...
  • Page 279 Model Information screen phone button overlays for multilevel precedence and preemption Logging Display 4-38 (MLPP) 5-18 Log server 4-42 music-on-hold 5-19 mute button, description of Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-7 OL-11953-01...
  • Page 280 Subnet Mask configuring 4-13 SW Port Configuration 4-13 connecting to TFTP Server 1 network requirements, for installing TFTP Server 2 4-10 network statistics 7-13, 8-11 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-8 OL-11953-01...
  • Page 281 DSCP For Services 4-39 PNG file 6-5, 6-6 QRT softkey 5-21, 9-21 2-6, 2-7 Quality Reporting Tool (QRT) 5-21, 9-21 ports access network power Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-9 OL-11953-01...
  • Page 282 Security Mode 4-38 description 1-20, 5-22 Voice VLAN Enabled 4-38 establishing 1-20 Web Access Enabled 4-38 identifying 1-20 Security Configuration menu (on Device menu) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-10 OL-11953-01...
  • Page 283 4-36 8-3, 8-14 Speaker button, disabling Stream 2 web page 8-3, 8-14 Speaker Enabled Stream 3 web page 4-30 8-3, 8-14 speakerphone streaming statistics 8-14 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-11 OL-11953-01...
  • Page 284 5-18 call forward mobile voice access 5-18 call park multilevel precedence and preemption call pickup (MLPP) 5-18 call recording music-on-hold 5-19 call waiting Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-12 OL-11953-01...
  • Page 285 4-26 transfer 5-24 options Transmission Control Protocol Auto Call Select 4-27 See TCP Auto Line Select 4-26 Transport Layer Security BLF for Call Lists 4-26 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-13 OL-11953-01...
  • Page 286 VLAN Status Messages 8-3, 8-13 auxiliary, for voice traffic Stream 0 8-14 configuring 4-11 Stream 1 8-3, 8-14 configuring for voice networks Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-14 OL-11953-01...
  • Page 287 Stream 2 8-3, 8-14 Stream 3 8-3, 8-14 wideband handset 4-34 option 4-29 user controllable 4-29 wideband headset 4-33 option 4-28 user controllable 4-28 XmlDefault.cnf.xml Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 IN-15 OL-11953-01...

This manual is also suitable for:

7941g7941g-ge7961g