Cisco Unified Communications Manager Settings On Phone; Cisco Callmanager And Tftp Services Are Not Running; Configuration File Corruption; Cisco Unified Communications Manager Phone Registration - Cisco 7941G Administration Manual

Startup Problems

Cisco Unified Communications Manager Settings On Phone

Problem
The phone may have the correct Cisco Unified Communications Manager information.
Solution
On the Cisco Unified IP Phone, press the Settings button, choose Device Configuration, and look at the
Unified CM Configuration options. The Cisco Unified IP Phone attempts to open a TCP connection to all
the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified Communications
Manager group. If none of these options contain IP addresses or show Active or Standby, the phone is not
properly registered with Cisco Unified Communications Manager. See
or to Cisco Unified Communications Manager, on page 211

Cisco CallManager and TFTP Services Are Not Running

Problem
If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly. In
such a situation, it is likely that you are experiencing a systemwide failure, and other phones and devices are
unable to start up properly.
Solution
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls
are affected. If the TFTP service is not running, many devices cannot start up successfully. For more
information, see

Configuration File Corruption

Problem
If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve,
the configuration file may be corrupted.
Solution
Create a new phone configuration file. See

Cisco Unified Communications Manager Phone Registration

Problem
The phone is not registered with the Cisco Unified Communications Manager
Solution
A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the
phone has been added to the server or if auto-registration is enabled. Review the information and procedures
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco
Unified Communications Manager 9.0 (SCCP and SIP)
212
Start Service, on page 224.
Create New Phone Configuration File, on page
Troubleshooting and Maintenance
Phone Cannot Connect to TFTP Server
for tips on resolving this problem.
224.