Cisco IP 7940 Manuals

Table of Contents

• 3

  Table of Contents

  • • 9

      Preface
      • 9

        Overview
      • 9

        Audience
      • 9

        Organization
      • 10

        Related Documentation
      • 11

        Obtaining Documentation, Obtaining Support, and Security Guidelines
        • 11

          Cisco Product Security Overview
      • 11

        Document Conventions

  • 13

    Chapter 1 an Overview of the Cisco Unified IP Phone

    • 13

      Understanding the Cisco Unified IP Phones 7960G and 7940G
    • 16

      What Networking Protocols Are Used
    • 17

      What Features Are Supported On the Cisco Unified IP Phones 7960G and 7940G
      • 18

        Feature Overview
      • 18

        Configuring Telephony Features
      • 19

        Configuring Network Parameters Using the Cisco Unified IP Phone
      • 19

        Providing Users with Feature Information
    • 19

      Understanding Security Features for Cisco Unified IP Phones
      • 21

        Overview of Supported Security Features
      • 22

        Understanding Security Profiles
      • 23

        Identifying Encrypted and Authenticated Phone Calls
      • 23

        Security Restrictions
      • 24

        CAPF Interaction When the Phone Resets
    • 24

      Overview of Configuring and Installing Cisco Unified IP Phones
      • 25

        Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
        • 25

          Communications Manager
        • 25

          Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager
      • 28

        Installing Cisco Unified IP Phones
        • 28

          Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G
        • 31

          Manager

  • 32

    Chapter 2 Preparing to Install the Cisco Unified IP Phone On Your Network

    • 32

      Understanding Interactions with Other Cisco Unified IP Communications Products
      • 32

        Manager
    • 32

      Understanding How the Cisco Unified IP Phone Interacts with the VLAN
    • 33

      Providing Power to the Cisco Unified IP Phone
      • 34

        Power Guidelines
      • 34

        Power Outage
      • 34

        Obtaining Additional Information about Power
    • 35

      Understanding Phone Configuration Files
    • 36

      Understanding the Phone Startup Process
    • 36

      Adding Phones to the Cisco Unified Communications Manager Database
      • 37

        Adding Phones with Auto-Registration
      • 38

        Adding Phones with Auto-Registration and TAPS
      • 38

        Adding Phones with Cisco Unified Communications Manager Administration
      • 39

        Adding Phones with BAT
    • 40

      Using Cisco Unified IP Phones with Different Protocols
      • 40

        Converting a New Phone From SCCP to SIP
      • 40

        Converting an In-Use Phone From SCCP to SIP
      • 40

        Converting an In-Use Phone From SIP to SCCP
      • 40

        Deploying a Phone in an SCCP and SIP Environment
      • 41

        Deploying a Phone in an Sccp and Sip Environment
    • 42

      Determining the MAC Address for a Cisco Unified IP Phone

• 43

  Setting Up the Cisco Unified IP Phone

  • • 43

      Before You Begin

  • 44

    Chapter 3 Setting Up the Cisco Unified IP Phone

    • 44

      Cisco Unified Communications Manager Configuration
    • 44

      Network Requirements
    • 44

      Understanding the Cisco Unified IP Phone 7960G and 7940G Components
    • 45

      Handset
    • 45

      Headset
      • 46

        Audio Quality Subjective to the User
      • 46

        Connecting a Headset
      • 46

        Disabling a Headset
      • 46

        Using External Devices with Your Cisco Unified IP Phone
    • 45

      Network and Access Ports
    • 45

      Speakerphone
    • 47

      Installing the Cisco Unified IP Phone
    • 49

      Attaching the Cisco Unified IP Phone Expansion Module 7914
    • 50

      Adjusting Cisco Unified IP Phone Footstand and Phone Height
    • 50

      Adjusting the Placement of the Cisco Unified IP Phone
    • 50

      Mounting the Phone to the Wall
    • 51

      Verifying the Phone Startup Process
    • 52

      Configuring Security On the Cisco Unified IP Phone
    • 52

      Configuring Startup Network Settings
    • 55

      Displaying the Network Configuration Menu
      • 56

        C H a P T E R 4 Configuring Network Settings On the Cisco Unified IP Phone
      • 56

        Displaying the Network Configuration Menu
    • 57

      Unlocking and Locking Options
    • 58

      Editing Values
    • 59

      Network Configuration Menu
      • 64

        Cisco Unified Communications Manager Options

• 67

  Configuring Features, Templates, Services, and Users

  • 68

    Telephony Features Available for the Cisco Unified IP Phone
  • 69

    C H a P T E R 5 Configuring Features, Templates, Services, and Users
  • 75

    Configuring Corporate and Personal Directories
    • 75

      Configuring Corporate Directories
    • 75

      Configuring Personal Directory
  • 75

    Creating Custom Phone Rings
  • 76

    Modifying Phone Button Templates
  • 77

    Configuring Softkey Templates
  • 77

    Setting Up Services
  • 78

    Adding Users to Cisco Unified Communications Manager
    • 78

      Giving Users Access to the User Options Web Pages
    • 78

      Specifying Options That Appear On the User Options Web Pages
  • 78

    Managing the User Options Web Pages
  • 82

    Model Information Screen
  • 82

    Status Menu
    • 83

      Status Messages Screen
    • 87

      Network Statistics Screen
    • 88

      Firmware Versions Screen
    • 89

      Expansion Module Stats Screen
  • 90

    Call Statistics Screen
  • 92

    Security Configuration Menu
    • 92

      CTL File Menu
    • 94

      Trust List Menu
  • 95

    Monitoring the Cisco Unified Ip Phone Remotely
    • 96

      C H a P T E R 7 Monitoring the Cisco Unified IP Phone Remotely
    • 96

      Accessing the Web Page for a Phone
    • 97

      Disabling and Enabling Web Page Access
    • 97

      Device Information
    • 98

      Network Configuration
    • 101

      Network Statistics
      • 101

        Ethernet Statistics
      • 102

        Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics
    • 104

      Device Logs
      • 105

        Stack Statistics
      • 105

        Status Messages
    • 105

      Streaming Statistics

• 109

  Troubleshooting and Maintenance

  • • 109

      Resolving Startup Problems
      • 110

        C H a P T E R 8 Troubleshooting and Maintenance
      • 110

        Manager
        • 111

          Identifying Error Messages
        • 111

          Registering the Phone with Cisco Unified Communications Manager
        • 111

          Checking Network Connectivity
        • 111

          Verifying TFTP Server Settings
        • 112

          Verifying IP Addressing and Routing
        • 112

          Verifying DNS Settings
        • 112

          Verifying Cisco Unified Communications Manager Settings
        • 112

          Cisco Unified Communications Manager and TFTP Services Are Not Running
        • 113

          Creating a New Configuration File
      • 110

        Symptom: the Cisco Unified IP Phone Does Not Go Through Its Normal Startup Process
      • 114

        Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
    • 114

      Cisco Unified IP Phone Resets Unexpectedly
      • 114

        Verifying Physical Connection
      • 115

        Identifying Intermittent Network Outages
      • 115

        Verifying DHCP Settings
      • 115

        Checking Static IP Address Settings
      • 115

        Verifying Voice VLAN Configuration
      • 116

        Verifying That the Phones Have Not Been Intentionally Reset
      • 116

        Eliminating DNS or Other Connectivity Errors
    • 117

      Troubleshooting Cisco Unified IP Phone Security
    • 118

      General Troubleshooting Tips
      • 120

        General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914
      • 121

        Resetting or Restoring the Cisco Unified IP Phone
        • 121

          Performing a Basic Reset
        • 122

          Performing a Factory Reset
    • 123

      Monitoring the Voice Quality of Calls
    • 123

      Using the Quality Report Tool
    • 125

      Cleaning the Cisco Unified IP Phone
      • 127

        How Users Obtain Support for the Cisco Unified IP Phone
      • 127

        Giving Users Access to the User Options Web Pages

  • 128

    Appendix A Providing Information to User Via a Website

    • 125

      Where to Go for More Troubleshooting Information
    • 128

      Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials
    • 128

      How Users Get Copies of Cisco Unified IP Phone Manuals
    • 128

      How Users Subscribe to Services and Configure Phone Features
    • 129

      How Users Access a Voice Messaging System
    • 129

      How Users Configure Personal Directory Entries
      • 130

        Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
      • 135

        A P P E N D I X B Feature Support By Protocol for Cisco Unified IP Phone 7960G and 7940G
    • 137

      Adding Language Overlays to Phone Buttons
    • 138

      A P P E N D I X C Supporting International Users
    • 138

      Installing the Cisco Unified Communications Manager Locale Installer
    • 139

      Technical Specifications
      • 139

        Physical and Operating Environment Specifications

  • 140

    Appendix E Technical Specification

    • 140

      Cable Specifications
    • 141

      Network and Access Port Pinouts
    • 143

      Example User Information for These Procedures

  • 144

    Appendix F Basic Phone Administration Step

    • 144

      Adding a User to Cisco Unified Communications Manager
      • 144

        Adding a User From an External LDAP Directory
      • 144

        Adding a User Directly to Cisco Unified Communications Manager
    • 145

      Configuring the Phone
    • 150

      Performing Final End User Configuration Steps