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Cisco 7941G - Unified IP Phone VoIP Phone Manual

For cisco unified communications manager 6.1(3) (sccp and sip)
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Download this manual See also: Administration Manual, User Manual
Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE Phone Guide for
Cisco Unified Communications
Manager 6.1(3) (SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 7941G - Unified IP Phone VoIP

  • Page 1 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3: Common Phone Tasks

    Common Phone Tasks EditDial Edit a number in a call log Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates EndCall Disconnect the current call or the in the United States and certain other countries.
  • Page 4 Phone Screen Icons Video enabled (SCCP only) GPickUp Answer a call ringing in another group Feature Access Line and Call Status iDivert Divert or redirect a call to a voice Feature assigned to button Call Forwarding enabled messaging system Mobility assigned to button Call on hold;...

  • Page 5: Table Of Contents

    Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 6 Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number OL-16994-01...
  • Page 7 Controlling Line Settings on the Web Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 8 Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index OL-16994-01...

  • Page 9: Getting Started

    Using Call Logs and Directories, page Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions See the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 11: Cisco Product Security Overview

    Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html. Accessibility Features A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 12: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone. 10/100 SW...
  • Page 13 Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
  • Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

  • Page 15: An Overview Of Your Phone

    Depending on configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of call features and services from your Cisco Unified CM User Options web pages. • A comprehensive online help system that displays information on the phone screen.
  • Page 16 Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7941G and 7941G-GE OL-16994-01...
  • Page 17 Accessing Voice Messages, (varies by service). page 65 Directories button Opens/closes the Directories menu. Use it to Using Call Logs, page 57 access call logs and directories. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 18: Understanding Lines And Calls

    Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen.

  • Page 19: Understanding Line And Call Icons

    Using BLF to Determine a Line State, page Disturb (BLF) Idle Intercom The intercom line is not in use. See Placing or Receiving Intercom Calls, line page Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 20: Understanding Phone Screen Features

    Icon Line or Call State Description One-way The intercom line is sending or receiving one-way audio. See Placing or intercom call Receiving Intercom Calls, page Two-way The recipient pressed the intercom line to activate two-way audio with intercom call the caller. See Placing or Receiving Intercom Calls, page Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open:...

  • Page 21: Cleaning The Phone Screen

    Switch among open Press a feature tab. Each feature menu has a corresponding tab. The tab is feature menus visible when the feature menu is open. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 22: Accessing The Help System On Your Phone

    Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...?—Procedures for common phone tasks • Calling Features—Descriptions and procedures for calling features •...

  • Page 23: Understanding Sip Vs. Sccp

    To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 24: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 25: Placing A Call-Additional Options

    Make a priority (precedence) Enter the MLPP access number, then Prioritizing Critical Calls, call (SCCP phones only) enter the phone number. page 51 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 26 2. After the tone, enter a client matter (SCCP phones only) code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a phone. Mobility, page 52 Make a call from a cellular 1.
  • Page 27 Contact your system administrator Web, page 67 for more information. 1. Press the PAB line button. 2. Access the contact and select the number. The system dials the specified number. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 28: Answering A Call

    Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit. Or, if is already Using a Handset, Headset, lit, press Answer or...

  • Page 29: Ending A Call

    Hang up while using the speakerphone Press or EndCall. Hang up one call but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 30: Using Hold And Resume

    Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green. With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon.

  • Page 31: Using Mute

    Press Answer, or if the call is ringing on a different line press (flashing). connected call to Any active call is placed on hold and the selected call is resumed. answer a ringing call Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 32: Switching An In-Progress Call To Another Phone

    Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress 1. Press the Mobility softkey and select Send call to mobile. call on your desktop 2.

  • Page 33: Transferring Calls

    • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 34: Sending A Call To A Voice Message System

    Coverage)—Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Options web pages. Your system administrator determines which call forwarding features are available to you.

  • Page 35: Using Do Not Disturb

    Then... Turn on DND Press DND or Do Not Disturb “Do Not Disturb” displays on the phone, the DND lights, and the ring tone is turned off. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 36: Making Conference Calls

    Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.

  • Page 37: Using Conference

    Your system administrator determines whether non-initiators of a conference can add or remove participants. See a list of participants or Viewing or Removing Conference Participants, page remove participants Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 38: Using Join

    Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining 1. From an active call, highlight another call that you want to together existing calls that are include in the conference and press Select.

  • Page 39: Using Cbarge

    If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 40: Viewing Or Removing Conference Participants

    Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference Press ConfList or Conference List. participants Participants are listed in the order in which they join the conference with the most recent additions at the top.
  • Page 41 • Listen to the message in one-way audio. • Speak to the caller by pressing (active intercom line). • Press EndCall with the intercom call in focus. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 42: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

  • Page 43: Picking Up A Redirected Call On Your Phone

    • Pressing PickUp, GPickUp, or Group PickUp or connects you to the call that has been ringing for the longest time. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 44: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).

  • Page 45: Logging Out Of Hunt Groups

    • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7961G/GE that has a Cisco Unified IP Phone 7914 Expansion Module. • You can dial directed call park numbers if you do not have Directed Call Park buttons. However, you will not be able to see the status of the directed call park number.

  • Page 46: Understanding Shared Lines

    Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line.

  • Page 47: Using Barge Features

    • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 48: Preventing Others From Viewing Or Barging A Shared-Line Call

    Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then...

  • Page 49: Using Blf To Determine A Line State

    • Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only). • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 50: Making And Receiving Secure Calls

    • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

  • Page 51: Prioritizing Critical Calls

    • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • MLPP overrides the Do Not Disturb (DND) feature. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 52: Using Cisco Extension Mobility

    – Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

  • Page 53: Managing Business Calls Using A Single Phone Number

    Connect to Mobile Voice 1. From any phone, dial your assigned Mobile Voice Access number. Access 2. Enter the number you are calling from, if prompted, and your PIN. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 54 The number is blocked by you or your carrier (shown as “Unknown Number”). – The number is not accurately matched in the Cisco Unified Communications Manager – database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.

  • Page 55: Using A Handset, Headset, And Speakerphone

    Switch to the headset or Press , then hang up the handset. speakerphone (from the handset) during a call Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 56: Obtaining A Headset

    If you want to... Then... Switch to the handset (from the Lift the handset (without pushing any buttons). speakerphone or headset) during a call Adjust the volume level for a Press during a call or after invoking a dial tone. call This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use.

  • Page 57: Using Call Logs And Directories

    3. Press Clear. (You may need to press the more softkey to display Clear.) Erase a single call record 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 58 If you want to... Then... Dial from a call log 1. Choose > Missed Calls, Placed Calls, or Received Calls. (while not on another 2. Highlight a call record. call) Note If the Details softkey appears, the call is the primary entry of a multiparty call.

  • Page 59: Directory Dialing

    Corporate Directory. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials: PAB is a directory of your personal contacts.

  • Page 60: Using Personal Directory On Your Phone

    Access Personal 1. Choose > Personal Directory (exact name can vary). Directory (for PAB 2. Enter your Cisco Unified Communications Manager user ID and PIN, and Fast Dial codes) then press Submit. Search for a PAB 1. Access Personal Directory, then choose Personal Address Book.
  • Page 61 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 62 If you want to... Then... Add a new Fast Dial 1. Choose > Personal Directory > Personal Fast Dials. code (not using a PAB 2. Press Fast Dial. entry) 3. Highlight a Fast Dial code that is unassigned and press Select. 4.

  • Page 63: Changing Phone Settings

    Changing Phone Settings Changing Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 64: Customizing The Phone Screen

    Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone 1. Choose > User Preferences > Contrast. screen contrast 2. To make adjustments, press Up, Down or 3. Press Save, or press Cancel. Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display:...

  • Page 65: Accessing Voice Messages

    Send a call to a voice Press iDivert. For more information, see Sending a Call to a Voice Message message system System, page Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 66: Using The Cisco Unified Cm User Options Web Pages

    Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.

  • Page 67: Configuring Features And Services On The Web

    7. You can now press the line button to access PAB codes. Add a new PAB entry 1. Choose User Options > Personal Address Book. 2. Click Add New. 3. Enter information for the entry. 4. Click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 68: Configuring Fast Dials On The Web

    If you want to... Then do this after you log in... Search for a PAB entry 1. Choose User Options > Personal Address Book. 2. Specify search information and click Find. Edit a PAB entry 1. Search for a PAB entry. 2.

  • Page 69: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
  • Page 70 For help using speed-dial features, see Speed Dialing, page Note If you want to... Then do this after you log in... Set up speed-dial 1. Choose User Options > Device. buttons 2. Choose a phone from the Name drop-down menu. 3.

  • Page 71: Setting Up Phone Services On The Web

    2. Select one or more entries. 3. Click Delete Selected. Change a service name 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 72: Controlling User Settings On The Web

    If you want to... Then do this after you log in... Add a service to an 1. Choose User Options > Device. available 2. Choose a phone from the Name drop-down menu. programmable phone 3. Click Service URL. button Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.

  • Page 73: Controlling Line Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 74 If you want to... Then do this after you log in... Change the audible 1. Choose User Options > Device. voice message indicator 2. Choose a phone from the Name drop-down menu. setting per line 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

  • Page 75: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 76 If you want to... Then do this after you log in... Add members to an 1. Create an access list. access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).
  • Page 77 Enable Mobile Connect—Select to allow your cellular phone to ring – simultaneously with your desktop phone. Smart Client Installed—Select to indicate that the remote destination – you are setting up is a smartphone. 6. Click Save. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 78: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then...
  • Page 79 • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 80: Understanding Additional Configuration Options

    • Speed Dialing, page 42 buttons. • Cisco Unified IP Phone If you need additional speed-dial Expansion Module 7914 buttons, try using Abbreviated Dialing Phone Guide (SCCP phones or subscribing to the Fast Dial service.
  • Page 81 Ask your system administrator about Using Cisco Extension apply your phone the Cisco Extension Mobility Service. Mobility, page number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

  • Page 82: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial...

  • Page 83: Viewing Phone Administration Data

    Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 84 There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html...
  • Page 85 URL entry in reporting problems with erasing Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 86 Cisco Unified IP Phone Expansion Module using on phone 25, 57 7914 divert calls to voice message system Cisco Unified Video Advantage Cisco WebDialer Do Not Disturb...
  • Page 87 19, 20 handset keypad light strip description of securing in cradle using hanging up, options for headset language (locale) settings answering calls with Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 88 line buttons, identifying network configuration data, locating lines and call forwarding 34, 73 and call states description of on-hook dialing icons online help, using ring patterns for OPickUp text label for other call pickup, using viewing voice message indicator setting for logging out of hunt groups using from web page park retrieval prefix...
  • Page 89 18, 69 customizing using indicator for status data, locating status line, viewing subscriptions, for phone services suspicious calls, tracing safety, warnings Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)
  • Page 90 switching calls see also User Options web pages WebDialer whisper wideband handset Tabs, phone and feature TABSynch TAPS, using text, entering on phone Tool for Auto-Registered Phones Support transferring, options for troubleshooting See also QRT URL dialing, from call log User Options web pages accessing configuring features and services with...
  • Page 92 Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

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