Cisco CP-7942G Manuals

Table of Contents

• • 1

    Communications Manager
  • 5

    Table of Contents

• 11

  Chapter 2 Preparing to Install the Cisco Unified IP Phone On Your Network

  • 12

    Related Documentation
  • 13

    Cisco Product Security Overview
  • 13

    Document Conventions
  • 16

    Understanding the Cisco Unified IP Phone 7962G and 7942G

• 17

  Chapter 1 an Overview of the Cisco Unified IP Phone

  • 18

    What Networking Protocols Are Used?
  • 21

    What Features Are Supported On the Cisco Unified IP Phone 7962G and 7942G?
    • 21

      Feature Overview
    • 22

      Configuring Telephony Features
    • 22

      Configuring Network Parameters Using the Cisco Unified IP Phone
    • 22

      Providing Users with Feature Information
  • 23

    Understanding Security Features for Cisco Unified IP Phones
    • 24

      Overview of Supported Security Features
    • 26

      Understanding Security Profiles
    • 27

      Identifying Authenticated, Encrypted, and Protected Phone Calls
      • 27

        Establishing and Identifying Secure Conference Calls
      • 28

        Establishing and Identifying Protected Calls
      • 28

        Call Security Interactions and Restrictions
    • 29

      Supporting 802.1X Authentication On Cisco Unified IP Phones
  • 30

    Overview
    • 30

      Required Network Components
    • 30

      Best Practices—Requirements and Recommendations
    • 31

      Security Restrictions
  • 31

    Overview of Configuring and Installing Cisco Unified IP Phones
    • 32

      Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
    • 32

      Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager
    • 35

      Installing Cisco Unified IP Phones
      • 35

        Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G
  • 39

    Understanding Interactions with Other Cisco Unified IP Telephony Products
    • 39

      Manager
    • 40

      Understanding How the Cisco Unified IP Phone Interacts with the VLAN
  • 41

    Providing Power to the Cisco Unified IP Phone
    • 42

      Power Guidelines
    • 42

      Power Outage
    • 43

      Obtaining Additional Information about Power
  • 43

    Understanding Phone Configuration Files
  • 45

    Understanding the Phone Startup Process
  • 46

    Adding Phones to the Cisco Unified Communications Manager Database
    • 47

      Adding Phones with Auto-Registration
    • 48

      Adding Phones with Auto-Registration and TAPS
    • 49

      Adding Phones with Cisco Unified Communications Manager Administration
    • 49

      Adding Phones with BAT
  • 49

    Using Cisco Unified IP Phones with Different Protocols
    • 50

      Converting a New Phone From SCCP to SIP
    • 50

      Converting an In-Use Phone From SCCP to SIP
    • 50

      Converting an In-Use Phone From SIP to SCCP
    • 51

      Deploying a Phone in an SCCP and SIP Environment
  • 51

    Determining the MAC Address for a Cisco Unified IP Phone
  • 53

    Before You Begin
    • 53

      Network Requirements

• 54

  Chapter 3 Setting Up the Cisco Unified IP Phone

  • 54

    Cisco Unified Communications Manager Configuration
  • 54

    Understanding the Cisco Unified IP Phone 7962G and 7942G Components
    • 54

      Network and Access Ports
    • 55

      Handset
    • 55

      Speakerphone
    • 55

      Headset
      • 56

        Audio Quality Subjective to the User
      • 56

        Connecting a Headset
      • 56

        Disabling a Headset
      • 56

        Enabling a Wireless Headset
      • 56

        Using External Devices
  • 57

    Installing the Cisco Unified IP Phone
  • 60

    Attaching a Cisco Unified IP Phone Expansion Module
  • 61

    Adjusting the Placement of the Cisco Unified IP Phone
    • 61

      Adjusting Cisco Unified IP Phone Placement On the Desktop
    • 61

      Securing the Phone with a Cable Lock
    • 62

      Mounting the Phone to the Wall
  • 63

    Verifying the Phone Startup Process
  • 64

    Configuring Startup Network Settings
  • 65

    Configuring Security On the Cisco Unified IP Phone
  • 67

    Configuration Menus On the Cisco Unified IP Phone
    • 68

      Displaying a Configuration Menu
    • 69

      C H a P T E R 4 Configuring Settings On the Cisco Unified IP Phone
    • 69

      Unlocking and Locking Options
    • 69

      Editing Values
  • 70

    Overview of Options Configurable From a Phone
  • 71

    Network Configuration Menu
  • 77

    Device Configuration Menu
    • 77

      Unified CM Configuration Menu
    • 78

      SIP Configuration Menu (SIP Phones Only)
      • 79

        SIP General Configuration Menu
      • 80

        Line Settings Menu (SIP Phones Only)
    • 80

      Call Preferences Menu (SIP Phones Only)
    • 81

      HTTP Configuration Menu
    • 82

      Locale Configuration Menu
      • 83

        NTP Configuration Menu
    • 83

      UI Configuration Menu
    • 85

      Media Configuration Menu
    • 88

      Ethernet Configuration Menu
    • 88

      Security Configuration Menu
    • 89

      Qos Configuration Menu
    • 90

      Network Configuration Menu
  • 93

    Security Configuration Menu
    • 94

      CTL File Screen
    • 96

      Trust List Menu
    • 96

      802.1X Authentication and Status
  • 99

    Telephony Features Available for the Cisco Unified IP Phone
  • 100

    C H a P T E R 5 Configuring Features, Templates, Services, and Users
  • 112

    Configuring Corporate and Personal Directories
    • 113

      Configuring Corporate Directories
    • 113

      Configuring Personal Directory
  • 114

    Modifying Phone Button Templates
    • 114

      Modifying a Phone Button Template for Personal Address Book or Fast Dials
  • 115

    Configuring Softkey Templates
  • 116

    Setting Up Services
  • 116

    Adding Users to Cisco Unified Communications Manager
  • 116

    Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager
  • 117

    Managing the User Options Web Pages
    • 117

      Giving Users Access to the User Options Web Pages
    • 117

      Specifying Options That Appear On the User Options Web Pages

• 119

  Chapter 6 Customizing the Cisco Unified IP Phone

  • 119

    Customizing and Modifying Configuration Files
  • 120

    Creating Custom Phone Rings
    • 120

      Ringlist.xml File Format Requirements
    • 121

      PCM File Requirements for Custom Ring Types
    • 121

      Configuring a Custom Phone Ring
  • 121

    Creating Custom Background Images
    • 122

      List.xml File Format Requirements
    • 122

      PNG File Requirements for Custom Background Images
    • 123

      Configuring a Custom Background Image
  • 124

    Configuring Wideband Codec
  • 126

    Model Information Screen
  • 126

    Status Menu
    • 126

      Firmware Versions Screen
    • 127

      C H a P T E R 7 Viewing Model Information, Status, and Statistics On the Cisco Unified IP Phone
    • 127

      Status Messages Screen
    • 132

      Network Statistics Screen
    • 134

      Firmware Versions Screen
    • 135

      Expansion Module Status Screen
    • 136

      Call Statistics Screen
    • 140

      C H a P T E R 8 Monitoring the Cisco Unified IP Phone Remotely
  • 140

    Accessing the Web Page for a Phone
  • 141

    Disabling and Enabling Web Page Access
  • 142

    Device Information
  • 143

    Network Configuration
    • 144

      Manager
    • 147

      Network Statistics
    • 154

      Symptom: the Cisco Unified IP Phone Does Not Go Through Its Normal Startup Process
      • 154

        Manager
      • 155

        C H a P T E R 9 Troubleshooting and Maintenance
      • 155

        Checking Network Connectivity
      • 155

        Identifying Error Messages
      • 155

        Verifying IP Addressing and Routing
      • 155

        Verifying TFTP Server Settings
      • 156

        Cisco Callmanager and TFTP Services Are Not Running
      • 156

        Verifying Cisco Unified Communications Manager Settings
      • 156

        Verifying DNS Settings
      • 157

        Creating a New Configuration File
      • 157

        Registering the Phone with Cisco Unified Communications Manager
    • 158

      Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
  • 158

    Cisco Unified IP Phone Resets Unexpectedly
    • 158

      Verifying the Physical Connection
    • 158

      Identifying Intermittent Network Outages
    • 159

      Verifying DHCP Settings
    • 159

      Checking Static IP Address Settings
    • 159

      Verifying the Voice VLAN Configuration
    • 159

      Verifying That the Phones Have Not Been Intentionally Reset
    • 159

      Eliminating DNS or Other Connectivity Errors
    • 160

      Checking Power Connection
  • 160

    Troubleshooting Cisco Unified IP Phone Security
  • 161

    General Troubleshooting Tips
  • 164

    General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
  • 165

    Resetting or Restoring the Cisco Unified IP Phone
    • 165

      Performing a Basic Reset
    • 166

      Performing a Factory Reset
  • 166

    Using the Quality Report Tool
  • 167

    Monitoring the Voice Quality of Calls
    • 167

      Using Voice Quality Metrics
    • 168

      Troubleshooting Tips
    • 169

      Where to Go for More Troubleshooting Information
    • 169

      Cleaning the Cisco Unified IP Phone

• 171

  Appendix

  • 171

    Providing Information to Users Via a Website
    • 171

      How Users Obtain Support for the Cisco Unified IP Phone
    • 171

      Giving Users Access to the User Options Web Pages

• 172

  Appendix A Providing Information to User Via a Website

  • 172

    Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials (SCCP Phones Only
  • 172

    How Users Access the Online Help System On the Cisco Unified IP Phone
  • 172

    How Users Get Copies of Cisco Unified IP Phone Manuals
  • 173

    How Users Access a Voice Messaging System
  • 173

    How Users Subscribe to Services and Configure Phone Features
  • 174

    How Users Configure Personal Directory Entries
    • 174

      Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer

• 177

  Appendix

  • 177

    Feature Support By Protocol for Cisco Unified IP Phone 7962G and 7942G
  • 179

    A P P E N D I X B Feature Support By Protocol for Cisco Unified IP Phone 7962G and 7942G

• 183

  Appendix

  • 183

    Supporting International Users
    • 183

      Adding Language Overlays to Phone Buttons
    • 183

      Installing the Cisco Unified Communications Manager Locale Installer
    • 184

      A P P E N D I X C Supporting International Users
    • 184

      Support for International Call Logging

• 185

  Appendix

  • 185

    Technical Specifications
    • 185

      Physical and Operating Environment Specifications

• 186

  Appendix D Technical Specification

  • 186

    Cable Specifications
  • 186

    Network and Access Port Pinouts

• 189

  Appendix

  • 189

    Basic Phone Administration Steps
    • 189

      Example User Information for These Procedures
    • 190

      Adding a User to Cisco Unified Communications Manager
      • 190

        Adding a User From an External LDAP Directory
      • 190

        Adding a User Directly to Cisco Unified Communications Manager
    • 191

      Configuring the Phone
    • 194

      Performing Final End User Configuration Steps

• 191

  Appendix E Basic Phone Administration Step

  • 197

    I N D E X