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Cisco CP-7961G Administration Manual

Cisco unified communications manager 8.0 (sccp and sip)
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Cisco Unified IP Phone Administration
Guide for Cisco Unified Communications
Manager 8.0 (SCCP and SIP)
For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and
7941G-GE
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-18913-01

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  Related Manuals for Cisco CP-7961G

  Summary of Contents for Cisco CP-7961G

  • Page 1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3: Table Of Contents

    Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 4 Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Enabling a Wireless Headset on the Cisco Unified IP Phones 7962G and 7942G Using External Devices Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 5 QoS Configuration Menu 4-32 Network Configuration Menu 4-33 Security Configuration Menu 4-38 CTL File Submenu 4-39 ITL File Submenu 4-40 Trust List Menu 4-42 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 6 Model Information Screen Status Menu Status Messages Screen Network Statistics Screen Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 7 Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security General Troubleshooting Tips 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 8 Basic Phone Administration Steps A P P E N D I X Example User Information for these Procedures Adding a User to Cisco Unified Communications Manager Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) viii OL-21011-01...
  • Page 9 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps N D E X Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 10 Contents Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 11 Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. See Related Documentation, page 2 for a list of related documentation.
  • Page 12: Related Documentation

    Cisco Unified IP Phone Expansion Module 7915 Phone Guide Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 13: Cisco Product Security Overview

    Elements in square brackets are optional. { x | y | z } Alternative keywords are grouped in braces and separated by vertical bars. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 14 Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 15 Overview of Configuring and Installing Cisco Unified IP Phones, page 1-20 • Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.
  • Page 16: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-1 Cisco Unified IP Phone 7962G Figure 1-2 Cisco Unified IP Phone 7942G Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 17 Cisco Unified IP Phone 7961G and 7961G-GE Figure 1-4 Cisco Unified IP Phone 7941G and 7941G-GE Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 18 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE Programmable buttons Depending on configuration, programmable buttons provide access to: Phone lines (line buttons) •...
  • Page 19: What Networking Protocols Are Used?

    IPv6 addresses in the URL. You cannot use a literal IPv6 address in the URL or a hostname that maps to an IPv6 address. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 20 The Cisco Unified IP Phone supports LLDP on the Protocol (LLDP) protocol (similar to CDP) that is supported PC port. on some Cisco and third-party devices. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 21 You can configure the Cisco Unified IP Phone to use servers and endpoint clients such as IP either SCCP or Session Initiation Protocol (SIP). Phones. SCCP is proprietary to Cisco Systems. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 22: Ipv6 Support On Cisco Unified Ip Phones

    Cisco Unified IP Phones support both IPv4 and an IPv6 address transparently, so users can handle all calls on the phone to which they are accustomed. Cisco Unified IP Phones support the use of IPv6 only with Cisco Unified Communications Manager release 7.1 and only with the Skinny Call Control Protocol (SCCP).
  • Page 23: What Features Are Supported On The Cisco Unified Ip Phone 7962G And 7942G?

    What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This affects all IP Phone Service URLs, including services, directories, messages, help, and any restricted web services that require the phone to use the HTTP protocol to validate the credentials with the Authentication URL.
  • Page 24: Configuring Telephony Features

    Setting Up Services, page 5-25. Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. See...
  • Page 25: Table

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 26 Unified IP Phones, page 1-18 Security Configuration Menu, page 4-30 • Status Menu, page 7-2 • Troubleshooting Cisco Unified IP Phone • Security, page 9-8 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-12 OL-21011-01...
  • Page 27: Overview Of Supported Security Features

    Overview of Supported Security Features Table 1-4 provides an overview of the security features that the Cisco Unified IP Phone 7962G and 7942G support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.
  • Page 28 Device Configuration Menu, page 4-17. 802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-18 more information.
  • Page 29: Understanding Security Profiles

    Understanding Security Features for Cisco Unified IP Phones Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
  • Page 30: Establishing And Identifying Secure Conference Calls

    A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
  • Page 31: Call Security Interactions And Restrictions

    Cisco Unified IP Phones 7961G and 7941G Conference remains secure When one participant tries to Hold the call with MOH, the MOH does not play. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-17 OL-21011-01...
  • Page 32: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    (CDP) to identify each other and determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs; therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone, may pass through EAPOL messages to the 802.1X authenticator in the LAN switch.
  • Page 33: Required Network Components

    Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.
  • Page 34: Security Restrictions

    When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer System Configuration Overview in Cisco Unified Communications Manager System Guide.
  • Page 35: Checklist For Configuring The Cisco Unified Ip Phone 7962G And 7942G In Cisco Unified Communications Manager Administrations

    For detailed procedures and information, refer to the sources in the list. Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Task Purpose...
  • Page 36 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager (continued) Task Purpose...
  • Page 37: Installing Cisco Unified Ip Phones

    You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides directions for connecting the phone handset, cables, and other accessories.
  • Page 38: Checklist For Installing The Cisco Unified Ip Phone 7962G And 7942G

    Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G Table 1-8 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7962G and 7942G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs.
  • Page 39 Verifying the Phone Startup Process, page 3-13. Adds primary and secondary directory numbers and features associated with directory numbers to the phone. Verifies that phone is configured properly. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-25 OL-21011-01...
  • Page 40 IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 addresses only, IPv6 addresses only, or support both IPv4/IPv6 addresses. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-26 OL-21011-01...
  • Page 41 Set up security on the phone. Configuring Security on the Cisco Unified IP Phone, page 3-14. Provides protection against data tampering threats and identity theft of phones. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-27 OL-21011-01...
  • Page 42 Website. Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-28 OL-21011-01...
  • Page 43 To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
  • Page 44: Chapter 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Features for Cisco Unified IP Phones, page 1-11. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 45: Providing Power To The Cisco Unified Ip Phone

    Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 7962G and 7942G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
  • Page 46: Power Guidelines

    External power—Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. through the Cisco Unified IP Functioning as a midspan device, the injector delivers inline power to the attached phone.
  • Page 47: Obtaining Additional Information About Power

    CTL or ITL file, the phone tries four times to obtain the file so it can register securely. Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to Note Cisco Unified Communications Manager for secure signaling even without the CTL file.
  • Page 48 Trust List file containing a certificate assigned to the Cisco Unified Communications Manager and TFTP. If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.
  • Page 49: Understanding The Phone Startup Process

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 7962G and 7942G go through a standard startup process that is described in Table 2-3.
  • Page 50: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-9 •...
  • Page 51: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different device pools without • affecting their directory numbers. Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more Note than 100 phones to your network, use the Bulk Administration Tool (BAT). See...
  • Page 52: Adding Phones With Auto-Registration And Taps

    Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To Note add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
  • Page 53: Adding Phones With Cisco Unified Communications Manager Administration

    Click Save. Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone using an already created BAT phone template For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Bulk Administration Guide.
  • Page 54: Using Cisco Unified Ip Phones With Different Protocols

    Converting an In-Use Phone from One Protocol to the Other For information on how to convert an in-use phone from one protocol to the Other, see the Cisco Unified Communications Manager Administration Guide, chapter...
  • Page 55: Deploying A Phone In An Sccp And Sip Environment

    Determining the MAC Address for a Cisco Unified IP Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general...
  • Page 56 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-14 OL-21011-01...
  • Page 57: Setting Up The Cisco Unified Ip Phone

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...
  • Page 58: Chapter 3 Setting Up The Cisco Unified Ip Phone

    The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Note If the Cisco Unified Communications Manager server is located in a different time zone than the phones, the phones will not display the correct local time.
  • Page 59: Handset

    To connect the handset to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the handset and the Handset port on the back of the phone.
  • Page 60: Headset

    Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
  • Page 61: Disabling A Headset

    Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2 for a graphical representation of the connections. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
  • Page 62 You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 63 Verifying the Phone Startup Process, page 3-13 • Configuring Startup Network Settings, page 3-14 • Configuring Security on the Cisco Unified IP Phone, page 3-14 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 64: Attaching A Cisco Unified Ip Phone Expansion Module

    After the phone is configured in Cisco Unified Communications Manager. • You can attach a Cisco Unified IP Phone Expansion Module 7914 to the Cisco Unified IP Phone 7961G and 7961G-GE by using one of the following methods: •...
  • Page 65: Feature Key Capacity Increase For Cisco Unified Ip Phones

    Module 2 field, choose 7914 14-Button Line Expansion Module. To add support for a second expansion module on Cisco Unified IP Phone 7962G, in the Module 2 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules...
  • Page 66: Adjusting The Placement Of The Cisco Unified Ip Phone

    Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7962G and 7942G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
  • Page 67: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall by using the...
  • Page 68 Parts Used in Wall Mounting the Cisco Unified IP Phone Footstand adjustment button—Raises and lowers adjustment plate Wall mounting screw holes Adjustment plate—Raises and lowers phone vertically Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-12 OL-21011-01...
  • Page 69: Verifying The Phone Startup Process

    Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset (only if the handset is off-hook when the phone powers up.
  • Page 70: Configuring Startup Network Settings

    Press **# to unlock settings on the Security Configuration menu. (See Unlocking and Locking Options, Step 3 page 4-2 for information using locking and unlocking options.) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-14 OL-21011-01...
  • Page 71 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-11 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-15 OL-21011-01...
  • Page 72 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-16 OL-21011-01...
  • Page 73: Configuring Settings On The Cisco Unified Ip Phone

    Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
  • Page 74: Displaying A Configuration Menu

    Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 75: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phone, page 9-13.
  • Page 76: Overview Of Options Configurable From A Phone

    There are several options on the Network Configuration menu and on the Device Configuration Menu Note that are for display only or that you can configure from Cisco Unified Communications Manager. These options are also described in this chapter. Table 4-1...
  • Page 77: Network Configuration Menu

    Before you can change an option on this menu, you must unlock options as described in the Unlocking and Locking Options, page 4-2. The Edit, Yes, or No softkeys for changing network configuration options appear only if options are unlocked. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 78 Unique Media Access Control (MAC) address of the Display only—Cannot configure. phone. Host Name Unique host name that the DHCP server assigned to the Display only—Cannot configure. phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 79 Scroll to the Admin. VLAN ID option, press the Edit softkey, and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 80 Shows the VPN (virtual private network) Client state: Display only—Cannot configure. Connected • Not Connected • (Supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, and 7975G.) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 81 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 82 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-10 OL-21011-01...
  • Page 83 Cisco Unified Communications Manager Security Guide. For information about unlocking CTL and ITL files, see Unlocking the CTL and ITL Files, page 4-40. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-11 OL-21011-01...
  • Page 84 BOOTP Server Indicates whether the phone obtains its configuration from Display only—Cannot configure. a Bootstrap Protocol (BootP) server instead of from a DHCP server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-12 OL-21011-01...
  • Page 85 Default router used by the phone (Default Router 1). Display only—Cannot configure. The phone obtains information on the default Note router from IPv6 Router Advertisements. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-13 OL-21011-01...
  • Page 86 Scroll to the IPv6 Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-14 OL-21011-01...
  • Page 87 For information about the CTL or ITL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see Unlocking the CTL and ITL Files, page 4-40. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-15 OL-21011-01...
  • Page 88: Understanding Dhcpv6 And Autoconfiguration

    You must manually configure an IP address and the other network settings. When DHCPv6 is disabled, the Auto IP Configuration setting is Note ignored. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-16 OL-21011-01...
  • Page 89: Device Configuration Menu

    Network Configuration Menu, page 4-33 • For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying a Configuration Menu, page 4-2. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-17 OL-21011-01...
  • Page 90: Unified Cm Configuration Menu

    Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file, and it registered with the TFTP server instead. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-18 OL-21011-01...
  • Page 91: Sip Configuration Menu For Sip Phones Only

    LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. This value will always be set to null. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-19 OL-21011-01...
  • Page 92: Line Settings Menu For Sip Phones

    Communications Manager Administration to modify. Short Name Displays the short name configured for the line. Use Cisco Unified Communications Manager Administration to modify. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-20 OL-21011-01...
  • Page 93: Call Preferences Menu For Sip Phones

    Indicates whether the call hold ringback feature is From Cisco Unified Communications enabled (Yes) or disabled (No) for the phone. Manager Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-21 OL-21011-01...
  • Page 94: Http Configuration Menu

    The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname Note which maps to a IPv6 address for directories, services, messages, and information URLs.
  • Page 95: Locale Configuration Menu

    Administration, choose Device > Phone > Phone information that supports the phone in a specific Configuration. location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-23 OL-21011-01...
  • Page 96: Ntp Configuration Menu For Sip Phones

    Secondary server mode. Supported modes are From Cisco Unified Communications Manager Directed Broadcast, Unicast, Multicast, Any cast. Administration, choose System > Phone NTP Reference. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-24 OL-21011-01...
  • Page 97: Ui Configuration Menu

    If this timer expires before the user presses Configuration. another softkey, the display reverts to the initial softkeys. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-25 OL-21011-01...
  • Page 98 Enbloc dialing. You should disable Enbloc dialing if either Forced Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used. Default: Enabled Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-26 OL-21011-01...
  • Page 99: Media Configuration Menu

    Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-27 OL-21011-01...
  • Page 100 Phone Configuration to set this value. If you allowed this option to be user Note controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-28 OL-21011-01...
  • Page 101 Administration, choose Device > Phone. The default is “Use System Default,” which means the value configured for the Enterprise Advertise G.722 Codec parameter gets used. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-29 OL-21011-01...
  • Page 102: Ethernet Configuration Menu

    (Yes) or disabled (No). Administration, choose Device > Phone > Phone Configuration. Must be set to enabled for video support on the phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-30 OL-21011-01...
  • Page 103 Displays the security mode that is set for the Use Cisco Unified Communications Manager phone. Administration to modify. Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-31 OL-21011-01...
  • Page 104: Qos Configuration Menu

    From Cisco Unified Communications Manager services. Administration, choose System > Enterprise Parameters. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-32 OL-21011-01...
  • Page 105: Network Configuration Menu

    If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: • Call Statistics Screen, page 7-13 • Streaming Statistics, page 8-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-33 OL-21011-01...
  • Page 106 The current PC and switch port CDP Note values are shown on the Settings menu. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-34 OL-21011-01...
  • Page 107 Administration, choose force the phone to use a specific discovery Device > Phone > Phone Configuration. protocol. Settings include: • Enabled—default Disabled • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-35 OL-21011-01...
  • Page 108 IPv4 address during a signaling event IPv6—The dual-stack phone prefers to • establish a connection via an IPv6 address during a signaling event. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-36 OL-21011-01...
  • Page 109 Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-37 OL-21011-01...
  • Page 110: Security Configuration Menu

    The Signed Configuration File submenu displays the SRST certificate that is installed via the authenticated digitally signed configuration file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-38 OL-21011-01...
  • Page 111: Ctl File Submenu

    One Application Server menu item appears for each phone-trust store whose certificates have been uploaded into Cisco Unified OS Administration and later downloaded into the phone’s CTL file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-39 OL-21011-01...
  • Page 112: Itl File Submenu

    Unlocking the CTL and ITL Files To unlock the CTL and ITL files from the Security Configuration screen, follow these steps: Procedure Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone. Step 1 Step 2 Select Trust List >...
  • Page 113 A phone-trust TVS certificate is used to authenticate TVS servers with which the phone communicates. There can be more than one entry for the TVS servers. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-41 OL-21011-01...
  • Page 114: Trust List Menu

    Cisco Unified OS Administration and later downloaded into the Cisco Unified IP Phone CTL file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-42 OL-21011-01...
  • Page 115: 802.1X Authentication And Status

    Realm—Indicates the user network domain, Display only—Cannot configure. always set as Network. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-43 OL-21011-01...
  • Page 116: Vpn Configuration

    Table 4-26. Note The VPN Client feature is supported only for the Cisco Unified IP Phone 7942G, 7945G, 7962G, 7965G, 7975G. Your system administrator determines if your phone needs the VPN Client feature enabled and sets it up as needed, based on whether or not your phone is used outside the corporate network. For more information, see your system administrator.
  • Page 117 Cisco Unified Communications Manager. Auto Network Detection Shows if option is Enabled or Disabled. Display only—Configured on Cisco Unified Communications Manager. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-45 OL-21011-01...
  • Page 118 VPN tunnel is connected; otherwise, no value is displayed. AES128-SHA • AES256-SHA • DES-CBC3-SHA • If VPN is not connected, no method is shown. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-46 OL-21011-01...
  • Page 119: Configuring Features, Templates, Services, And Users

    Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.
  • Page 120: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Telephony Features Available for the Cisco Unified IP Phone For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G and 7942G Phone Guide and the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide.
  • Page 121 Cisco Unified Communications Manager • available. System Guide, Cisco Unified IP Phones. Cisco Unified Communications Manager • Features and Services Guide, Call Back. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 122 When a Call Forward All loop is detected, the Call Communications Manager System Guide, Forward All configuration is ignored and the call Cisco Unified IP Phones. rings through. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 123 To resume the monitoring session, the party whose call is being monitored must resume the call. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 124 Mobility. • Using the Change Credentials service of a Cisco Unified IP Phone Using the ChangePIN softkey on the • Extension Mobility logout screen Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 125 Administration Guide, Cisco Unified IP redirected number, and original dialed number. Phone Configuration. Cisco Unified Communications Manager • System Guide, Cisco Unified IP Phones. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 126 Users Communications Manager Features and can customize up to six distinctive rings. Services Guide, Custom Phone Rings. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 127 Administration Guide, Cisco Unified IP “Services” in this table.) Phone Services Configuration. Cisco Unified Communications Manager • System Guide, Cisco Unified IP Phone Services. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 128 See “Music-on-Hold” in this table for information. See “Hold Reversion” in this table. • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-10 OL-21011-01...
  • Page 129 Remote in Use message. During these calls, a user can use the various features of the mobile phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-11 OL-21011-01...
  • Page 130 This feature can also be enabled or Note Common Phone Profile Configuration • disabled for Extension Mobility. Cisco Unified IP Phone Configuration • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-12 OL-21011-01...
  • Page 131 Communications Manager Features and system to originate a call from a remote device Services Guide, Cisco Unified Mobility. such as a cellular phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-13 OL-21011-01...
  • Page 132 Cisco Unified Communications Manager • System Guide, Cisco Unified IP Phones. Cisco Unified Communications Manager • Features and Services Guide Barge and Privacy. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-14 OL-21011-01...
  • Page 133 Administration Guide, Directory Number Configuration. Cisco Unified Communications Manager • Features and Services Guide, Custom Phone Rings. Creating Custom Phone Rings, page 6-2. • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-15 OL-21011-01...
  • Page 134 Cisco Unified Communications Manager • Conference List. (Non-initiators can add or Security Guide. remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-16 OL-21011-01...
  • Page 135 Communications Manager System Guide, phone number with a coworker. Understanding Directory Numbers. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-17 OL-21011-01...
  • Page 136 Updates the Cisco Unified IP Phone with time zone For more information, refer to Cisco Unified changes. Communications Manager Administration Guide, Date/Time Group Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-18 OL-21011-01...
  • Page 137: Configuring Product Specific Configuration Parameters

    Cisco Unified IP Phones. Table 5-2 lists the configuration windows, their paths, and the parameters in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-19 OL-21011-01...
  • Page 138: Configuring Corporate And Personal Directories

    Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7962G and 7942G gives users access to several directories. These directories can include: Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
  • Page 139: Configuring Corporate Directories

    Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory. To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.
  • Page 140: Modifying Phone Button Templates

    Cisco Unified Communications Manager System Guide for more information. Cisco Unified IP Phone 7962G The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.
  • Page 141: Modifying A Phone Button Template For Personal Address Book Or Fast Dials

    URL. To modify a phone button template for PAB or Fast Dial, follow these steps: Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-23...
  • Page 142: Configuring Softkey Templates

    Configuration page. Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide for more information. The Cisco Unified IP Phone 7962G and 7942G support all the softkeys that are configurable in Cisco Note Unified Communications Manager Administration.
  • Page 143: Setting Up Services

    Administration Guide and to Cisco Unified Communications Manager System Guide for more information. After you configure these services, verify that your users have access to the Cisco Unified CM User Options web-based application, from which they can select and subscribe to configured services. See...
  • Page 144: Managing The User Options Web Pages

    Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.
  • Page 145: Specifying Options That Appear On The User Options Web Pages

    A user ID and default password are needed to access the application. • These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see Adding Users to Cisco Unified Communications Manager, page 5-25).
  • Page 146 Hide All Settings—No call forward settings display on the User Options web pages. Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-28 OL-21011-01...
  • Page 147: Customizing The Cisco Unified Ip Phone

    (CLI) “file” commands: admin:file • – file list* file view* – file search* – file get* – file dump* – file tail* – – file delete* Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 148: Chapter 6 Customizing The Cisco Unified Ip Phone

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 149: Pcm File Requirements For Custom Ring Types

    PCM File Requirements for Custom Ring Types, page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Step 2 Communications Manager in your cluster. For more information, see...
  • Page 150: List.xml File Format Requirements

    URL=”TFTP:Desktops/320x196x4/FullMoon.png”/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.
  • Page 151: Configuring A Custom Background Image

    PNG File Requirements for Custom Background Images, page 6-4. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x196x4 The file name and subdirectory parameters are case sensitive.
  • Page 152: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call can connect using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
  • Page 153: Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G to view model information, status messages, and network statistics for the phone: Model Information screen—Displays hardware and software information about the phone.
  • Page 154: Model Information Screen

    7-11. Expansion Modules—Displays the Expansion Module(s) screen, which shows information about the • Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see Expansion Module Status Screen, page 7-12. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
  • Page 155: C H A P T E R 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 156 TFTP server or Cisco Unified Cisco Unified Communications Manager are Communications Manager. configured properly in DNS. Consider using IP addresses rather than host • names. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 157 In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 158 Configuration Menu, page 4-33 for details. If you are using DHCP, the DHCP server has not • provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 159 Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is not but timed out to due the absence of an configured on the switch. authenticator. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 160 Name of the configuration file. None. This is an informational message indicating the corresponding to the name of the configuration file for the phone. phone device name Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 161: Network Statistics Screen

    PC port is in a link-up 100 Mb Full-Duplex state and has auto-negotiated a full-duplex, 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 162 DHCP UNRECOGNIZED • DHCP WAITING COLDBOOT TIMEOUT • • SET DHCP COLDBOOT SET DHCP DISABLED • DISABLED DUPLICATE IP • SET DHCP FAST • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-10 OL-21011-01...
  • Page 163: Firmware Versions Screen

    Press the Settings button. Select Status. Step 2 Select Firmware Versions. Step 3 To exit the Firmware Version screen, press the Exit softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-11 OL-21011-01...
  • Page 164: Expansion Module Status Screen

    Number of packets discarded due to invalid checksum information RX Invalid Message Number of packets that have been discarded because a message was invalid or unsupported Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-12 OL-21011-01...
  • Page 165: Call Statistics Screen

    G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Rcvr Size Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-13 OL-21011-01...
  • Page 166 • G.711 gives 4.5 G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.8 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-14 OL-21011-01...
  • Page 167: Using Test Tone

    1When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Using Test Tone The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as well as to test low volume levels.
  • Page 168 Status > Call Statistics to invoke the Call Statistics screen. Look for the Tone softkey. When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP phone is registered with Cisco Unified Communications Manager.
  • Page 169 To stop the tone, end the call. Step 4 For information on interpreting the results of test tone for volume and echo, refer to the following document: http://www.cisco.com/en/US/docs/ios/solutions_docs/voip_solutions/EA_ISD.html Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-17 OL-21011-01...
  • Page 170 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-18 OL-21011-01...
  • Page 171: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 172: Accessing The Web Page For A Phone

    Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone by using one of these methods: Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone. • Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window.
  • Page 173: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.
  • Page 174: Configuring The Cisco Unified Ip Phone To Use Http/Https Protocols

    • The HTTP or HTTPS protocols • If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols (the second case above), use http://IP_address or https://IP_address for the phone’s web access. Device Information The Device Information area on a phone’s web page displays device settings and related information for the phone.
  • Page 175: Network Configuration

    Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 176 HTTP client and provides responses from the non-local host to the phone HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 177 Displays the security mode that is set for the phone. Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 178: Network Statistics

    Enable CDP on the switch port for VLAN assignment for the phone, power • negotiation, QoS management, and 802.1x security. Enable CDP on the switch port when the phone is connected to a Cisco switch. • When CDP is disabled in Cisco Unified Communications Manager, a warning is...
  • Page 179 Total number of packets received, including bad packets, that are between 65 and 127 bytes in size Rx size128 to255 Total number of packets received, including bad packets, that are between 128 and 255 bytes in size Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 180: Device Logs

    Accessing the Web Page for a Phone, page 8-2. Console Logs—Includes hyperlinks to individual log files. The console log files include debug and • error messages received on the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-10 OL-21011-01...
  • Page 181: Streaming Statistics

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 182 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Max Jitter Maximum value of instantaneous jitter, in milliseconds. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-12 OL-21011-01...
  • Page 183 Monitoring the Voice Quality of Calls, page 9-15. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
  • Page 184 Configuring Features, Templates, Services, and Users chapter • Call Statistics Screen, page 7-13 • Monitoring the Voice Quality of Calls, page 9-15 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-14 OL-21011-01...
  • Page 185 Cleaning the Cisco Unified IP Phone, page 9-17 • Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the Verifying the Phone Startup Process, page 3-13.
  • Page 186: Chapter 9 Troubleshooting And Maintenance

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in Verifying the Phone Startup Process, page 3-13 and the LCD screen should display information.
  • Page 187: Checking Network Connectivity

    Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running.
  • Page 188: Verifying Dns Settings

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.
  • Page 189: Creating A New Configuration File

    Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and...
  • Page 190: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.
  • Page 191: Verifying Dhcp Settings

    Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.
  • Page 192: Checking Power Connection

    Use the same TFTP server used for other functioning Cisco Unified IP Phones. On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address.
  • Page 193 802.1X status Once the phone starts up normally in one of these conditions, you can access the 802.1X configuration menus and re-enter the shared secret. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 194: General Troubleshooting Tips

    When you are on a call that requires keypad input, if you press the keys too delay. quickly, some of them might not be recognized. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-10 OL-21011-01...
  • Page 195 If you are having problems getting CVTA to work, make sure that the PC Port Advantage (CVTA) is enabled, and that CDP is enabled on the PC port. Network Configuration Menu, page 4-5 for more information. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-11 OL-21011-01...
  • Page 196: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module

    Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message. Verify the following: The Ethernet cable is attached.
  • Page 197: Resetting Or Restoring The Cisco Unified Ip Phone

    • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset.
  • Page 198: Using The Quality Report Tool

    Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.
  • Page 199: Monitoring The Voice Quality Of Calls

    Services Guide. Monitoring the Voice Quality of Calls To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP Phones use these statistical metrics that are based on concealment events. The DSP plays concealment frames to mask frame loss in the voice packet stream.
  • Page 200: Troubleshooting Tips

    Monitoring the Voice Quality of Calls MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs on the Cisco Unified IP Phones 7962G and 7942G provide these maximum MOS LQK scores under normal conditions with zero frame loss: •...
  • Page 201: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 202 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-18 OL-21011-01...
  • Page 203: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 204: Appendix A Providing Information To User Via A Website

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
  • Page 205: How Users Subscribe To Services And Configure Phone Features

    How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book.
  • Page 206: How Users Configure Personal Directory Entries

    How Users Configure Personal Directory Entries • How the phone indicates that voice messages are waiting. Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone.
  • Page 207 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
  • Page 208 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 209: Appendix

    This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to Cisco Unified IP Phone Guide.
  • Page 210: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone 7962G And 7942G

    Using Phone Settings—Customizing Rings and Message Indicators Do Not Disturb (DND) Supported Supported Basic Call Handling—Using Do Not Disturb Enbloc Dialing Supported Not Supported Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 211 Advanced Call Handling—Tracing Suspicious Calls Meet-Me Conference Supported Supported Basic Call Handling—Making Conference Calls Missed call logging Supported Supported Using Call Logs and Directories Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 212 Time Zone Update Supported Supported URL Dialing Not supported Supported Using Call Logs and Directories—Using Call Logs Video Support Supported Not supported Understanding Additional Configuration Options Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 213 Attendant Console Cisco Unified IP Phone Supported Supported Cisco Unified IP Phone Expansion Module 7914 Expansion Module 7914 7962G only 7962G only Phone Guide Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 214 Cisco Unified IP Phone Expansion Module 7916 Expansion Module 7916 7962G only 7962G only Phone Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 215: Appendix

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 216: A P P E N D I X C Supporting International Users

    Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 217: Appendix

    A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7962G and 7942G. Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 •...
  • Page 218: Appendix D Technical Specification

    RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW on the Cisco Unified IP Phone • 7962G, 7942G, 7961G and 7941G; labeled 10/100/1000 SW on the Cisco Unified IP Phone 7961G-GE and 7941G-GE).
  • Page 219 BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data Note B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 220 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 221: Appendix

    They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.
  • Page 222: Adding A User To Cisco Unified Communications Manager

    Manager System Guide, Cisco Systems, Inc. Understanding the Directory chapter. Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
  • Page 223: Appendix E Basic Phone Administration Step

    On the Phone Configuration window, you can use the default values for most of the fields. To configure the required fields and some key additional fields, follow these steps: Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 224 Softkey Template—Choose the appropriate softkey template. The softkey template determines – the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template. Note Softkey templates are defined on the Softkey Template Configuration window of Cisco Unified Communications Manager Administration (Device >...
  • Page 225 From the Route Partition drop-down list, choose the partition to which the directory number belongs. If you do not want to restrict access to the directory number, choose <None> for the partition. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 226 Use the Search fields and the Find button to locate the device with which you want to associate – to the user. Select the device, then click Save Selected/Changes. The user is now associated with the device. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 227: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-21011-01...
  • Page 228: I N D E X

    5-2, B-1 Auto Line Select 4-25 AC adapter, connecting to auto pickup access, to phone settings 3-14, 4-2 auto-registration access port using configuring Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-1 OL-21011-01...
  • Page 229 AutoAttendant call forward busy interactions with call forward no answer required for Cisco Unified IP Phones Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-2 OL-21011-01...
  • Page 230 (CTI) applications data VLAN conference 5-7, B-2 Debug Display web page 8-2, 8-11 secure 1-16 Default Router 1-5 conference joining Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-3 OL-21011-01...
  • Page 231 Domain Name System (DNS) address book 5-23 Domain Name System (DNS) server 4-10 fast dial service do not disturb 5-9, B-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-4 OL-21011-01...
  • Page 232 5-13 hunt group display 5-11, B-3 handset hunt groups connecting log out light strip Hypertext Transfer Protocol headset See HTTP Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-5 OL-21011-01...
  • Page 233 IPv6 DNS Server 1-2 4-14 User Locale Char Set 4-23 IPv6 Load server 4-37 User Locale Version 4-23 IPv6 Log server 4-37 Locale Installer Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-6 OL-21011-01...
  • Page 234 5-13, B-3 IPv6 Default Router 1-6 4-13 MLPP IPv6 DNS Server 1-2 4-14 mobile connect 5-11, 5-13 IPv6 Prefix Length 4-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-7 OL-21011-01...
  • Page 235 Network Locale 4-23 phone settings access Network Locale Version 4-24 physical connection, verifying network outages, identifying PNG file network port configuring Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-8 OL-21011-01...
  • Page 236 3-10 Quality Reporting Tool (QRT) 5-15, 9-14 security CAPF (Certificate Authority Proxy Function) 1-14 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-9 OL-21011-01...
  • Page 237 Services URL 4-22 network Services URL button 5-17 streaming 8-11 Session Handoff Status menu 7-1, 7-2 session handoff 5-17 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-10 OL-21011-01...
  • Page 238 (MCID) 5-13 Busy Lamp Field (BLF) Pickup 5-3, B-1 meet-me conference 5-13 Busy Lamp Field (BLF) speed dial message waiting 5-13 Call Back Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-11 OL-21011-01...
  • Page 239 Understanding DHCPv6 and Autoconfiguation 4-16 Time-of-Day Routing 5-18 Unified CM 1-5 4-18 time zone update 5-18, B-4 Unified CM Configuration menu 4-18 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-12 OL-21011-01...
  • Page 240 Wideband Handset UI Control 4-26 voice messaging system 5-19 wideband headset 4-29 voice messaging system, accessing option 4-26 voice quality metrics 8-12, B-5 user controllable 4-26 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-13 OL-21011-01...
  • Page 241 Index Wireless Headset Enabled 4-27 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-14 OL-21011-01...