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Cisco 7941G - Unified IP Phone VoIP Administration Manual

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Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE Administration
Guide for Cisco Unified
Communications Manager 6.1
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Text Part Number: OL-14620-01

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  Summary of Contents for Cisco 7941G - Unified IP Phone VoIP

  • Page 1 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.1 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-14620-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco,...
  • Page 5: Table Of Contents

    Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported Security Features 1-16 Understanding Security Profiles 1-20 Identifying Encrypted and Authenticated Phone Calls 1-20 Establishing and Identifying Secure Conference Calls 1-21 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 6 Understanding the Phone Startup Process 2-10 Adding Phones to the Cisco Unified Communications Manager Database 2-14 Adding Phones with Auto-Registration 2-15 Adding Phones with Auto-Registration and TAPS 2-16 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 7 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 8 Media Configuration Menu 4-30 Ethernet Configuration Menu 4-36 Security Configuration Menu 4-37 QoS Configuration Menu 4-39 Network Configuration Menu 4-40 Security Configuration Menu 4-45 CTL File Menu 4-47 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 9 Configuring a Custom Phone Ring Creating Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 10 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager Identifying Error Messages Checking Network Connectivity Verifying TFTP Server Settings Verifying IP Addressing and Routing Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 11 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-23 Where to Go for More Troubleshooting Information 9-24 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 12 How Users Obtain Support for the Cisco Unified IP Phone Giving Users Access to the User Options Web Pages How Users Access the Online Help System on the Cisco Unified IP Phone How Users Get Copies of Cisco Unified IP Phone Manuals...
  • Page 13: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.
  • Page 14: Organization

    Appendix A, “Providing Information to Provides suggestions for setting up a website for Users Via a Website” providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 15: Related Documentation

    Regulatory Compliance and Safety Information for the Cisco • Unified IP Phone 7900 Series Cisco Unified Communications Manager Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_ series_home.html Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 16: Obtaining Documentation, Obtaining Support, And Security Guidelines

    A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 17: Document Conventions

    Nonprinting characters, such as passwords are in angle brackets. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 18 Means danger. You are in a situation that could cause bodily injury. Before you Warning work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 19: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    The Cisco Unified IP Phone, like other network devices, must be configured and managed. The phone encodes G.711a, G.711µ, G.729a, G.729ab, and decodes all variants of G.711, and G.729. The phone also supports wideband (16bits, 16kHz) audio.
  • Page 20: Understanding The Cisco Unified Ip Phone 7961G/7961G-Ge And 7941G/7941G-Ge

    7961G-GE, and Figure 1-2 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-1 Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 21 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 Cisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 22 Activates the Help menu. Settings button Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. Services button Opens/closes the Services menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 23: What Networking Protocols Are Used

    Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE support. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 24 TFTP network parameters. server IP address as the option value. For additional supported DHCP configurations, refer to Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 25 The Cisco Unified IP Phone supports Protocol (LLDP) discovery protocol (similar to CDP) LLDP on the PC port. that is supported on some Cisco and third-party devices. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 26 RTP streams. Cisco Unified Communications Manager Phone Configuration. For more information, see the “Network Configuration Menu” section on page 4-40. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 27 TCP is a connection-oriented Cisco Unified IP Phones use TCP to Protocol (TCP) transport protocol. connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 28 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes...
  • Page 29: Feature Overview

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones.
  • Page 30: Configuring Telephony Features

    Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? Related Topics Configuring Settings on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services, and Users, page 5-1 •...
  • Page 31: Providing Users With Feature Information

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 32 • Communications Manager Database” section on page 2-14 Security and the phone startup process See the “Understanding the Phone Startup Process” section on page 2-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-14 OL-14620-01...
  • Page 33 • Manager Security Guide Deleting the CTL file from the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-18 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-15 OL-14620-01...
  • Page 34: Overview Of Supported Security Features

    Note on the phone. For more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-16 OL-14620-01...
  • Page 35 (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-17 OL-14620-01...
  • Page 36 Optional disabling of the web You can prevent access to a phone’s web page, which displays a server functionality for a phone variety of operational statistics for the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-18 OL-14620-01...
  • Page 37 Identifying Encrypted and Authenticated Phone Calls, page 1-20 • Security Restrictions, page 1-26 • Device Configuration Menu, page 4-16 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-19 OL-14620-01...
  • Page 38: Understanding Security Profiles

    If the call is routed through non-IP call legs, for example, PSTN, the call may be Note nonsecure even though it is encrypted within the IP network and has a lock icon associated with it. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-20 OL-14620-01...
  • Page 39: Call Security Interactions And Restrictions

    Table 1-4 provides information about changes to call security levels when using Barge. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-21 OL-14620-01...
  • Page 40 Secure conference bridge (authenticated) encrypted or authenticated Secure authenticated level conference Non-secure Conference Encrypted or Only secure conference bridge is authenticated available and used Non-secure conference Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-22 OL-14620-01...
  • Page 41: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    These sections provide information about 802.1X support on the Cisco Unified IP Phones: Overview, page 1-24 • Required Network Components, page 1-24 • Best Practices—Requirements and Recommendations, page 1-25 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-23 OL-14620-01...
  • Page 42: Overview

    EAPOL-Logoff message to the switch, on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC. The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.
  • Page 43 – disable the Voice VLAN and consider assigning the port to the native VLAN. See the “Security Configuration Menu” section on page 4-37 more information. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-25 OL-14620-01...
  • Page 44: Security Restrictions

    “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system. The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1...
  • Page 45: Manager

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-27 OL-14620-01...
  • Page 46 Manager user to associate with the phone Phone usage information • that affects phone button template, softkey template, phone features, IP Phone services, or phone applications Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-28 OL-14620-01...
  • Page 47 (*). chapter “Creating a Cisco • Unity Voice Mailbox” section See the “Telephony Features Available for the Cisco Unified IP Phone” section on page 5-2. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-29 OL-14620-01...
  • Page 48 Unified IP Phone Services the Cisco Configuration” chapter. Unified IP Phone User Options. See the “Setting Up Services” section on page 5-29. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-30 OL-14620-01...
  • Page 49 Manager Administration Guide, “End User Configuration” chapter, “End User Configuration Settings” section and “User Group Configuration” chapter, “Adding Users to a User Group” section. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-31 OL-14620-01...
  • Page 50: Installing Cisco Unified Ip Phones

    After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is available on cisco.com, provides directions for connecting the phone handset, cables, and other accessories.
  • Page 51 3-11. Step 4 Monitor the phone startup Verifies that phone is See the “Verifying the process. configured properly. Phone Startup Process” section on page 3-16. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-33 OL-14620-01...
  • Page 52 Provides protection against See the “Configuring data tampering threats and Security on the Cisco identity theft of phones. Unified IP Phone” section on page 3-18. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-34 OL-14620-01...
  • Page 53 “Providing Information to phones and how to configure successfully use their Cisco Users Via a Website.” their phone options. Unified IP Phones. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-35 OL-14620-01...
  • Page 54 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1-36 OL-14620-01...
  • Page 55 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components, including Cisco Unified Communications Manager.
  • Page 56: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    Understanding Interactions with Other Cisco Unified IP Telephony Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
  • Page 57: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan

    “Understanding Security Features for Cisco Unified IP Phones” section on page 1-13. If the Cisco Unified IP Phone model that you want to configure does not appear Note in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 58: Providing Power To The Cisco Unified Ip Phone

    You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying: Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst • 6000 series, for example) Data traffic to and from the PC connected to the switch through the access •...
  • Page 59: Power Guidelines

    CP-PWR-CUBE-3 power supply. CP-PWR-CUBE-3 external power supply. External power— The Cisco Unified IP Phone Power Injector may be used with any Cisco Provided through the Unified IP Phone. Functioning as a midspan device, the injector delivers Cisco Unified IP Phone inline power to the attached phone.
  • Page 60 CP-PWR-CUBE-3 external power supply only. CP-PWR-CUBE-3 external power supply. External power— The Cisco Unified IP Phone Power Injector may be used with any Cisco Provided through the Unified IP Phone. Functioning as a midspan device, the injector delivers Cisco Unified IP Phone inline power to the attached phone.
  • Page 61: Power Outage

    These documents provide information about the following topics: • Cisco switches that work with the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • The Cisco IOS releases that support bidirectional power negotiation Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 62: Understanding Phone Configuration Files

    Cisco Unified Communications Manager, the phone establishes a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP connection. For SIP phones, a TLS connection requires that the transport Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 63 The TFTP server generates these SIP configuration files: • SIP IP Phone: For unsigned and unencrypted files—SEP<mac>.cnf.xml – For signed files—SEP<mac>.cnf.xml.sgn – For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn – Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 64: Understanding The Phone Startup Process

    IP Phone 7961G/7961G-GE and 7941G/7941G-GE go through a standard startup process that is described in Table 2-4. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Table 2-4 Cisco Unified IP Phone Startup Process Step...
  • Page 65 TFTP server directly. You can also assign an Note alternative TFTP server to use instead of the one assigned by DHCP. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 2-11 OL-14620-01...
  • Page 66 Cisco Unified connecting to Cisco Communications Unified Communications Manager and Manager Database, other information for the phone. page 2-14 Resolving Startup • Problems, page 9-2. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 2-12 OL-14620-01...
  • Page 67 Cisco Unified Communications Manager. In this case, the phone must be manually added to the Cisco Unified Communications Manager database. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 2-13 OL-14620-01...
  • Page 68: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-15 •...
  • Page 69: Adding Phones With Auto-Registration

    Cisco Unified Communications Manager. Move auto-registered phones to new locations and assign them to different • device pools without affecting their directory numbers. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 2-15 OL-14620-01...
  • Page 70: Adding Phones With Auto-Registration And Taps

    Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Cisco recommends you use auto-registration to add less than 100 phones to your Note network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
  • Page 71: Adding Phones With Cisco Unified Communications Manager

    Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System > Cisco Communications Manager) for TAPS to function. When you configure the cluster for mixed mode through the Cisco CTL client, Note auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.
  • Page 72: Adding Phones With Bat

    Adding Phones with Auto-Registration, page 2-15 • Adding Phones with Auto-Registration and TAPS, page 2-16 • Adding Phones with Cisco Unified Communications Manager • Administration, page 2-17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 2-18 OL-14620-01...
  • Page 73: Converting A New Phone From Sccp To Sip

    Refer to Cisco Unified Communications Manager Administration Guide for detailed information about Cisco Unified Communications Manager configuration. Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed information about using the BAT. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 2-19 OL-14620-01...
  • Page 74: Converting An In-Use Phone From Sccp To Sip

    Converting an In-Use Phone from SCCP to SIP You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Unified Communications Manager Administration, choose Bulk Administration >...
  • Page 75: Deploying A Phone In An Sccp And Sip Environment

    Determining the MAC Address for a Cisco Unified IP Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration...
  • Page 76 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 2-22 OL-14620-01...
  • Page 77 Configuring Security on the Cisco Unified IP Phone, page 3-18 • Before you install a Cisco Unified IP phone, you must decide how to configure Note the phone in your network. Then you can install the phone and verify its functionality.
  • Page 78: Before You Begin

    Cisco Unified Communications Manager Configuration, page 3-2 • Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: Working Voice over IP (VoIP) Network: •...
  • Page 79: G/7941G-Ge Components

    The back of the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE includes these ports: Network port • labeled 10/100 SW on the 7961G and 7941G – Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 80: Handset

    You must use a straight-through cable on this port. Handset The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, remove the hookswitch clip (see illustration below) from the cradle area.
  • Page 81: Speakerphone

    This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
  • Page 82: Audio Quality Subjective To The User

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
  • Page 83: Installing The Cisco Unified Ip Phone

    Caution with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2 for a graphical representation of the connections.
  • Page 84 Connect the power supply to the Optional. See the “Adding Phones to Cisco DC Adapter port. the Cisco Unified Communications Manager Database” section on page 2-14 for guidelines. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 85 10/100 PC port on the Cisco Unified IP Phone 7961G/7941G, or to the access port labeled 10/100/1000 PC on the Cisco Unified IP Phone 7961G-GE/7941G-GE. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 86 AC power cord Headset port Network port (10/100 SW on the 7961G/7941G; Footstand adjustment button 10/100/1000 SW on the 7961G-GE/7941G-GE) for connecting to the network Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 3-10 OL-14620-01...
  • Page 87: Attaching The Cisco Unified Ip Phone Expansion Module 7914 (Sccp Phones Only)

    Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7961G and 7961G-GE to extend the number or line appearances or programmable buttons on your phone. You can customize the button templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons.
  • Page 88 Step 3 The Find and List Phone window shows a list of the phones that match your search criteria. Click the IP Phone that you want to configure for the Cisco Unified IP Phone Step 4 Expansion Module 7914. The Phone Configuration window displays.
  • Page 89: Adjusting The Placement Of The Cisco Unified Ip Phone

    Step 2 Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7961G and 7941G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
  • Page 90: Mounting The Phone To The Wall

    79761G/7961G-GE and 7941G/7941G-GE Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall by using the standard...
  • Page 91 Insert two screws into a wall stud, matching them to the two screw holes on the Step 3 back of the footstand. The keyholes fit standard phone jack mounts. Hang the phone on the wall. Step 4 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 3-15 OL-14620-01...
  • Page 92: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset (only if the handset is off-hook when the phone powers up.
  • Page 93 The main LCD screen displays: – Current date and time Primary directory number – Additional directory numbers and speed dial numbers, if configured – Softkeys – Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 3-17 OL-14620-01...
  • Page 94: Configuring Startup Network Settings

    9-2. Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: IP address • IP subnet mask •...
  • Page 95 Press **# to unlock settings on the Security Configuration menu.(See the Step 3 “Unlocking and Locking Options” section on page 4-3 for information using locking and unlocking options.) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 3-19 OL-14620-01...
  • Page 96 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-13 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 3-20 OL-14620-01...
  • Page 97: Configuring Settings On The Cisco Unified Ip Phone

    Device Configuration menu—Provides access to sub-menus from which you • can view a variety of non network-related settings. For more information, see “Device Configuration Menu” section on page 4-16. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 98: Displaying A Configuration Menu

    Disabled—Prevents access to the Settings menu. • Restricted—Allows access to the User Preferences menu and allows volume • changes to be saved. Prevents access to other options on the Settings menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 99: Unlocking And Locking Options

    When options are inaccessible for modification, a locked padlock icon displays on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon displays on these menus. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 100: Editing Values

    * on the keypad. Press the << softkey if you make a mistake. This softkey deletes the character • to the left of the cursor. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 101: Overview Of Options Configurable From A Phone

    Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...
  • Page 102 Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-4 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-16 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 103: Network Configuration Menu

    Unique Media Access Control (MAC) address Display only—cannot configure. of the phone. Host Name Unique host name that the DHCP server Display only—cannot configure. assigned to the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 104 Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 105 For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Menu” section on page 4-37. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 106 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-10 OL-14620-01...
  • Page 107 ID option, press the Edit ignored. softkey, and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-11 OL-14620-01...
  • Page 108 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server; otherwise press the No softkey. Press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-12 OL-14620-01...
  • Page 109 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-13 OL-14620-01...
  • Page 110 If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-14 OL-14620-01...
  • Page 111 Unlocking and Locking Options, page 4-3 • Editing Values, page 4-4 • Overview of Options Configurable from a Phone, page 4-5 • Device Configuration Menu, page 4-16 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-15 OL-14620-01...
  • Page 112: Device Configuration Menu

    For an available Cisco Unified Communications Manager server, an option on the CallManager Configuration menu will show the Cisco Unified Communications Manager server IP address or name and one of the following states: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-16 OL-14620-01...
  • Page 113: Sip Configuration Menu (Sip Phones Only)

    Cisco Unified Communications Manager Security Guide. SIP Configuration Menu (SIP Phones Only) The SIP Configuration menu contains these sub-menus: SIP General Configuration Menu, page 4-18 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-17 OL-14620-01...
  • Page 114: Sip General Configuration Menu

    This value will always be set to null. Enable VAD Displays if voice activation detection (VAD) From Cisco Unified is enabled. Communications Manager Administration, Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-18 OL-14620-01...
  • Page 115 This value will always be set to 5060. NAT Enabled Displays if Network Address Translation Display only—cannot configure. (NAT) is enabled. This value will always be set to false. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-19 OL-14620-01...
  • Page 116: Line Settings Menu

    Displays the name used by the phone for Use Cisco Unified authentication if a registration is challenged by Communications Manager the call control server during initialization. Administration to modify. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-20 OL-14620-01...
  • Page 117: Call Preferences Menu

    The Call Preferences menu displays settings that relate to the settings for the call preferences on the SIP phone. Table 4-5 describes the options in this menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-21 OL-14620-01...
  • Page 118 Call Logs BLF Enabled Indicates whether BLF for call logs is Use Cisco Unified enabled (Yes) or disabled (No) for the Communications Manager phone. Administration to modify. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-22 OL-14620-01...
  • Page 119: Http Configuration Menu

    This menu also displays information about the idle display on the phone. Table 4-6 describes the options on the HTTP Configuration menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-23 OL-14620-01...
  • Page 120 HTTP Device > Phone > client and provides responses from the Phone Configuration. non-local host to the phone HTTP client. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-24 OL-14620-01...
  • Page 121: Locale Configuration Menu

    Version of the user locale loaded on the Display only—cannot configure. Version phone. User Locale Char Character set that the phone uses for the Display only—cannot configure. user locale. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-25 OL-14620-01...
  • Page 122: Ntp Configuration Menu

    System > Phone NTP Reference. NTP Server 2 IP address of the secondary or backup From Cisco Unified Communications NTP server. Manager Administration, System > Phone NTP Reference. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-26 OL-14620-01...
  • Page 123: Ui Configuration Menu

    BLF for Call Indicates whether the Busy Lamp Field From Cisco Unified Communications Lists (BLF) is enabled for call lists. Manager Administration, System > Enterprise Parameters. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-27 OL-14620-01...
  • Page 124 Phone Configuration. softkey, the display reverts to the initial softkeys. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-28 OL-14620-01...
  • Page 125 Headset). Disabled—The value of the • Wideband Headset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-30). Default: Enabled Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-29 OL-14620-01...
  • Page 126: Media Configuration Menu

    Table 4-10 describes the options on this menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-30 OL-14620-01...
  • Page 127 From Cisco Unified Enabled video calls when connected to an appropriately Communications Manager equipped computer. Administration, (SCCP phones only) Device > Phone > Phone Configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-31 OL-14620-01...
  • Page 128 (called interval)—are defined on a per-Network Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-32 OL-14620-01...
  • Page 129 Range: 0 to 3000 For some Network Locales that use a Note complex cadence, this setting applies only to the first beep tone. See also: Recording Tone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-33 OL-14620-01...
  • Page 130 Configuration to set this value. If you allowed this Note option to be user controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-34 OL-14620-01...
  • Page 131 Configuration to set this value. If you allowed this Note option to be user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-35 OL-14620-01...
  • Page 132: Ethernet Configuration Menu

    Enterprise Advertise Device > Phone. G.722 Codec parameter gets used. Ethernet Configuration Menu The Ethernet Configuration menu includes the options that are described in Table 4-11. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-36 OL-14620-01...
  • Page 133: Security Configuration Menu

    Security Configuration Menu The Security Configuration menu that you display from the Device Configuration menu displays settings that relate to security for the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-37 OL-14620-01...
  • Page 134 If voice monitoring is not desired, set this option to No (disabled). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-38 OL-14620-01...
  • Page 135: Qos Configuration Menu

    QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-13 describes the options on this menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-39 OL-14620-01...
  • Page 136: Network Configuration Menu

    The phone also has a Network Configuration menu that you access from the main Note menu. For information about the options on that menu, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-40 OL-14620-01...
  • Page 137 If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-16 • Streaming Statistics, page 8-14 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-41 OL-14620-01...
  • Page 138 TCP connections This menu option indicates whether the phone supports peer to peer image distribution. Settings include: Enabled • • Disabled—default Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-42 OL-14620-01...
  • Page 139 CDP on the PC port prevents CVTA from working. The current PC and switch port CDP Note values are shown on the Settings menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-43 OL-14620-01...
  • Page 140 Device > Phone > protocol, which should match the protocol Phone Configuration supported by the switch. Settings include: Enabled—default • Disabled • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-44 OL-14620-01...
  • Page 141: Security Configuration Menu

    The phone also has a Security Configuration menu that you access from the Note Device menu. For information about the security options on that menu, see the “Security Configuration Menu” section on page 4-37. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-45 OL-14620-01...
  • Page 142 For more information about this server, the CAPF that the phone uses. refer to the “Using the Certificate Authority Proxy Function” section in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-46 OL-14620-01...
  • Page 143: Ctl File Menu

    If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-47 OL-14620-01...
  • Page 144 Authority Proxy Function” section in server. Cisco Unified Communications Manager Security Guide. Unlocking the CTL File To unlock the CTL file from the Security Configuration menu, follow these steps: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-48 OL-14620-01...
  • Page 145: Trust List Menu

    If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration > Trust List. To exit the Trust List menu, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-49 OL-14620-01...
  • Page 146: X Authentication And Status

    You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication. To exit these menus, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-50 OL-14620-01...
  • Page 147 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-51 OL-14620-01...
  • Page 148 Authenticating—Authentication • in progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 4-52 OL-14620-01...
  • Page 149 • Setting Up Services, page 5-29 • • Adding Users to Cisco Unified Communications Manager, page 5-30 Managing the User Options Web Pages, page 5-30 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 150: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
  • Page 151 For more information, refer to a ring or two. Cisco Unified Communications Manager Administration Guide, Auto Answer works with either the “Directory Number speakerphone or headset. Configuration” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 152 Prevents users from transferring an external For more information, refer to external transfer call to another external number. Cisco Unified Communications Manager Features and Services Guide, “External Call Transfer Restrictions” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 153 Busy, Call Forward No Answer, and Call Administration Guide, Forward No Coverage. “Directory Number Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 154 Park” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified • Communications Manager Features and Services Guide, “Call Park” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 155 Cisco Unified Communications call. Displays incoming call information on Manager System Guide, “Cisco the phone screen. Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 156 Manager System Guide, “Understanding Route Plans” chapter. Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter. Cisco Unified Communications Manager Administration Guide, “SIP Profile Configuration” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 157 • Communications Manager Administration Guide”, Client Matter Codes” chapter. Cisco • Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 158 Administration Guide, number, and original dialed number. “Directory Number Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-10 OL-14620-01...
  • Page 159 Common Phone Profile window and the Phone Configuration window (Configuration window value takes precedence). Include DND In BLF Status—Enables • DND status to override busy/idle state. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-11 OL-14620-01...
  • Page 160 Book entries. (See “Services” in this table.) Administration Guide, “Cisco Unified IP Phone Services Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-12 OL-14620-01...
  • Page 161 See “Music-on-Hold” in this table for information. See also: “Hold Reversion” in • this table. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-13 OL-14620-01...
  • Page 162 Cisco Unified Communications voice-messaging system.When a call is Manager Features and Services diverted, the line becomes available to make Guide, “Immediate Divert” chapter or receive new calls. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-14 OL-14620-01...
  • Page 163 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-15 OL-14620-01...
  • Page 164 Communications Manager (SCCP phones System Guide, “Cisco Unified only) IP Phones” chapter. Cisco • Unified Communications Manager Features and Services Guide, “Malicious Call Identification” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-16 OL-14620-01...
  • Page 165 Manager Features and Services (MLPP) they need to make and receive urgent or Guide, “Multilevel Precedence and critical calls. Preemption” chapter. (SCCP phones only) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-17 OL-14620-01...
  • Page 166 Cisco Unified • with the user's group. Communications Manager Administration Guide, “Pickup Group Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Call Pickup Group” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-18 OL-14620-01...
  • Page 167 Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco • Unified Communications Manager Features and Services Guide “Barge and Privacy” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-19 OL-14620-01...
  • Page 168 Cisco Unified • Communications Manager Administration Guide, “Directory Number Configuration” chapter. “Creating Custom Phone • Rings” section on page 6-2. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-20 OL-14620-01...
  • Page 169 Unified IP Phone users can subscribe. Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-21 OL-14620-01...
  • Page 170 Guide, “Monitoring and a call when it is being monitored. Recording” chapter. Note The intercom feature is disabled when a call is being monitored or recorded. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-22 OL-14620-01...
  • Page 171 Cisco Unified • Communications Manager Administration Guide, “Time Period Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Time-of-Day Routing” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-23 OL-14620-01...
  • Page 172 Communications Manager system. Administration Guide, “Conference Bridge Configuration” chapter. Refer to Cisco Unified • Communications Manager System Guide, “Understanding Video Telephony” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-24 OL-14620-01...
  • Page 173: Configuring Corporate And Personal Directories

    Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE gives users access to several directories. These directories can include: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-25 OL-14620-01...
  • Page 174: Configuring Corporate Directories

    Personal Address Book (PAB) • Personal Fast Dials (Fast Dials) • Address Book Synchronization Tool (TABSynch) • Users can access Personal Directory features by these methods: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-26 OL-14620-01...
  • Page 175: Modifying Phone Button Templates

    Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-27 OL-14620-01...
  • Page 176: Configuring Softkey Templates

    Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-28 OL-14620-01...
  • Page 177: Setting Up Services

    The Services button on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for more information).
  • Page 178: Managing The User Options Web Pages

    From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-30 OL-14620-01...
  • Page 179: Giving Users Access To The User Options Web Pages

    Managing the User Options Web Pages Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management >...
  • Page 180 Hide All Settings—No call forward settings display on the User Options web • pages. • Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5-32 OL-14620-01...
  • Page 181: Customizing And Modifying Configuration Files

    Administration, from the TFTP Server File Upload window. Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server. You can obtain a copy of the Ringlist.xml and List.xml files from the system by using the following admin command-line interface (CLI) “file”...
  • Page 182: Pcm File Requirements For Custom Ring Types

    – Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files.
  • Page 183: List.xml File Format Requirements

    PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 184: Pcm File Requirements For Custom Ring Types

    “PCM File Requirements for Custom Ring Types” section on page 6-4. Upload the new PCM files that you created to the Cisco TFTP server for each Step 2 Cisco Unified Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco Unified Communications Operating System Administration Guide.
  • Page 185: Creating Custom Background Images

    If you are manually creating the directory structure and the List.xml file, you must ensure that the directories and files can be accessed by the user\CCMService, which is used by the TFTP service. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 186: Png File Requirements For Custom Background Images

    Thumbnail image—Version that displays on the Background Images screen from which users can select an image. Must be 25% of the size of the full size image. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 187: Configuring A Custom Background Image

    16, and the image will posterize to 16 shades of grayscale. Configuring a Custom Background Image To create custom background images for the Cisco Unified IP Phone, follow these steps: Procedure Create two PNG files for each image (a full size version and a thumbnail version).
  • Page 188: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if the far endpoint supports G.722, the call connects by using the G.722 codec in place of G.711.
  • Page 189 Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. The default value of this enterprise parameter is True, which means that all Cisco Unified IP Phone Models 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE that are registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified Communications Manager.
  • Page 190 Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 6-10 OL-14620-01...
  • Page 191: Unified Ip Phone

    IP Phone 7961G/7961G-GE and 7941G/7941G-GE, see Chapter 9, “Troubleshooting and Maintenance.” This chapter includes these topics: • Model Information Screen, page 7-2 Status Menu, page 7-3 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 192: Model Information Screen

    “Using the Certificate Authority phone or is not installed on the phone. Proxy Function” section in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 193: Status Menu

    Phone Expansion Module 7914, if it is connected to the phone. For more information, see the “Expansion Module Status Screen (SCCP Phones Only)” section on page 7-15. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 194: Status Messages Screen

    Step 2 Select Status Messages. Step 3 To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 195 TFTP server. CFG TFTP Size Error The configuration file is too Power cycle the phone. large for file system on the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 196 Security Configuration > 802.1X Authentication option on the phone. For more information, see the “802.1X Authentication and Status” section on page 4-50. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 197 IP address. See the “Network Configuration Menu” section on page 4-7 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 198 The shared secret configured in the phone • and the authentication server do not match • Phone has not been configured in the authentication server Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 199 The phone load being downloaded has not • been altered or renamed. Phone load type is compatible; for • example, you cannot place a DEV load configuration file on a REL-signed phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 200 Configuration Menu” section on page 4-7 section for details. If you are using DHCP, the DHCP server • has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-10 OL-14620-01...
  • Page 201 Cisco Unified Communications Manager, directory. choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-11 OL-14620-01...
  • Page 202: Network Statistics Screen

    The Network Statistics screen displays information about the phone and network performance. Table 7-3 describes the information that appears in this screen. To display the Network Statistics screen, follow these steps: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-12 OL-14620-01...
  • Page 203 Cause of the last reset of the phone values: Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-13 OL-14620-01...
  • Page 204: Firmware Versions Screen

    Press the Settings button. Step 1 Select Status. Step 2 Select Firmware Versions. Step 3 To exit the Firmware Version screen, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-14 OL-14620-01...
  • Page 205 Expansion Module Status Screen (SCCP Phones Only) The Expansion Module Status screen displays information about each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
  • Page 206: Call Statistics Screen

    RTCP statistics that are not available on the phone. For more information about remote monitoring, see Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.” Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-16 OL-14620-01...
  • Page 207 TxType Type of voice stream transmitted (RTP streaming audio from codec): G.729, G.711 u-law, G.711 A-law, or Lin16k. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-17 OL-14620-01...
  • Page 208 Voice Quality of Calls” section on page 9-21. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-18 OL-14620-01...
  • Page 209 (includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-19 OL-14620-01...
  • Page 210 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7-20 OL-14620-01...
  • Page 211 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 212: Accessing The Web Page For A Phone

    Enabling Web Page Access” section on page 8-3 for more information. Procedure Obtain the IP address of the Cisco Unified IP Phone by using one of these Step 1 methods: Search for the phone in Cisco Unified Communications Manager by choosing •...
  • Page 213: Disabling And Enabling Web Page Access

    If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 214: Device Information

    To display the Device Information area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 215 The Version Identifier field might display blank if the user is using Note an older model Cisco Unified IP Phone, because the hardware does not provide this information. Serial Number—Displays the phone’s unique serial number • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 216: Network Configuration

    You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu that are on the Cisco Unified IP Phone. For more information, see Chapter 5, “Configuring Features, Templates, Services, and Users.”...
  • Page 217 You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 218 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • • 100F—100-BaseT/full duplex 1000H—1000-BaseT/half duplex • 1000F—1000-BaseT/full duplex • No Link—No connection to the switch port • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 219 PC. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 220 Settings include: Unknown—default • • High • Critical • LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8-10 OL-14620-01...
  • Page 221: Network Statistics

    Access Area and Network Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8-11 OL-14620-01...
  • Page 222 Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good packets (multicast, broadcast, and unicast) received by the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8-12 OL-14620-01...
  • Page 223 IP address of the neighbor device discovered by LLDP protocol. Address LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8-13 OL-14620-01...
  • Page 224: Device Logs

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 225 Number of times the RTCP Receiver Reports have been sent. Rcvr Report Time Internal time stamp indication when a RTCP Receiver Report was sent. Sent Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8-15 OL-14620-01...
  • Page 226 If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8-16 OL-14620-01...
  • Page 227 8-second interval of the voice stream. For more information, see the “Monitoring the Voice Quality of Calls” section on page 9-21. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
  • Page 228 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-16 • “Monitoring the Voice Quality of Calls” section on page 9-21 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 8-18 OL-14620-01...
  • Page 229: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
  • Page 230: Resolving Startup Problems

    Troubleshooting and Maintenance Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-16.
  • Page 231: Unified Communications Manager

    “Performing a Factory Reset” section on page 9-19. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance.
  • Page 232: Identifying Error Messages

    You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the phone was recently moved from a from one location to another. See the “Network Configuration Menu” section on page 4-7 instructions. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 233: Verifying Ip Addressing And Routing

    On the Cisco Unified IP Phone, press the Settings button, choose Network Configuration, and look at the Communications Manager 1–5 options. The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1...
  • Page 234: Cisco Unified Communications Manager And Tftp Services Are Not Running

    The Service Status symbol changes from a square to an arrow. A service must be added before it can be started or stopped. To activate a service, Note choose Tools > Service Activation. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 235: Creating A New Configuration File

    Cisco Unified Communications Manager database, but there is no button on the phone with which calls can be answered. These directory numbers should be removed from the phone and deleted if necessary. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 236: Registering The Phone With Cisco Unified Communications Manager

    Cisco Unified Communications Manager. These sections can help you identify the cause of a phone resetting in your network: Verifying the Physical Connection, page 9-9 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 237: Verifying The Physical Connection

    Verify that the DHCP server has been set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1...
  • Page 238: Checking Static Ip Address Settings

    Verifying the Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do not have a voice VLAN configured.
  • Page 239: Eliminating Dns Or Other Connectivity Errors

    From Cisco Unified Communications Manager, choose Device > Phone > Find Step 5 and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see the “Determining the MAC Address for a Cisco Unified IP Phone” section on page 2-21.
  • Page 240: Checking Power Connection

    Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security and encryption, refer to Cisco Unified Communications Manager Security Guide.
  • Page 241 “802.1X Authentication and Status” section on page 4-50). Status menu displays DHCP status as timing out (see the “Call Statistics Screen” section on page 7-16). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9-13 OL-14620-01...
  • Page 242: General Troubleshooting Tips

    G.729 protocol (the default is G.711). When using G.729, calls between an IP phone and a digital cellular phone will have poor voice quality. Use G.729 only when absolutely necessary. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9-14 OL-14620-01...
  • Page 243 When you are on a call that requires keypad input, if you press delay. the keys too quickly, some of them might not be recognized. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9-15 OL-14620-01...
  • Page 244 In this case, the switch port on the phone can become disabled and the following message will appear in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem, re-enable the port from the switch. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9-16 OL-14620-01...
  • Page 245 Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation One-way audio. When at least one person in a call does not receive audio, IP connectivity between phones is not established.
  • Page 246: Resetting Or Restoring The Cisco Unified Ip Phone

    Performing a Factory Reset, page 9-19 • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 247: Performing A Factory Reset

    4-3). Then press the Erase softkey. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased • LSC—Erased •...
  • Page 248 After you press these keys, the line buttons on the phone flash red, and the phone goes through the factory reset process. Do not power down the phone until it completes the factory reset process, and the main screen appears. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9-20 OL-14620-01...
  • Page 249: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
  • Page 250: Using Voice Quality Metrics

    30 seconds. Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
  • Page 251: Troubleshooting Tips

    A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss. Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-5 general troubleshooting information: Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9-23 OL-14620-01...
  • Page 252: Where To Go For More Troubleshooting Information

    Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com web sites can provide you with more tips. Choose from the sites available for your access level. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1...
  • Page 253: Cleaning The Cisco Unified Ip Phone

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 254 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9-26 OL-14620-01...
  • Page 255 Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
  • Page 256: How Users Obtain Support For The Cisco Unified Ip Phone

    How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice-messaging system options), users must receive information from you or from your network team or be able to contact you for assistance.
  • Page 257: How Users Get Copies Of Cisco Unified Ip Phone Manuals

    Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website. For a list of available documentation for Cisco Unified IP Phones, go to this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s eries_home.html...
  • Page 258: How Users Subscribe To Services And Configure Phone Features

    How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book.
  • Page 259: How Users Configure Personal Directory Entries

    (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: User Options pages.
  • Page 260 To configure user information, click the Password button. Step 2 The Cisco Unified IP Phone User window appears. Enter the Cisco Unified IP Phone user name and password and click OK. Step 3 To configure synchronization rules, click the Rules Options button.
  • Page 261 CCM Server button. The Configure Cisco Unified Communications Manager Web Server window appears. Enter the IP address or host name of the Cisco Unified Communications Manager Step 7 and click OK. If you do not have this information, contact your system administrator.
  • Page 262 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 263 This guide is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s eries_home.html The specific sections that describe the features in the phone user guide are referenced in Table B-1. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 264 Another Line is Busy or Idle” Call Back Supported Supported “Basic Call Handling—Placing a Call: Additional Options” Call Forward All Supported Supported “Basic Call Handling—Forwarding Calls to Another Number” Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 265 Cisco Call Back Supported Supported Cisco Unified Supported Supported Communications Manager Assistant Client Matter Codes Supported Not supported “Basic Call Handling—Placing a Call: (CMC) Additional Options” Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 266 Group Call Pickup Supported Supported Help System Supported Supported “An Overview of Your Phone—Understanding Feature Buttons and Menus” Hold/Resume Supported Supported “Basic Call Handling—Using Hold and Resume” Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 267 Not supported “Advanced Call Handling—Prioritizing Precedence and Critical Calls” Preemption (MLPP) Multiple Calls per “An Overview of Your Line Appearance Phone—Understanding Lines vs. Calls” Music-on-Hold Supported Supported Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 268 “Basic Call Handling—Placing a Call: Basic Options” Ring Setting Supported Supported Secure Conferencing Supported Supported “Basic Call Handling—Making Conference Calls” Services Supported Supported Services URL button Supported Supported Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 269 Voice Mail Supported Supported “Accessing Voice Messages” section of the Phone Guide WebDialer Supported Supported “Customizing Your Phone on the Web—Configuring Features and Services on the Web” Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 270 Cisco Unified Communications Manager ns Manager Features and Services Guide AutoAttendant Cisco Unified Supported Supported Cisco Unified Communications Manager Communications Attendant Console User Guide Manager Attendant Console Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 271 Cisco IP Phone Supported Not supported Cisco Unified IP Phone Expansion Module Expansion Module 7914 Guide 7914 Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 272 Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 B-10 OL-14620-01...
  • Page 273: Adding Language Overlays To Phone Buttons

    Adding Language Overlays to Phone Buttons To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text overlays to add to a phone.
  • Page 274 Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 275: Technical Specifications

    14° to 140°F (–10° to 60°C) Height 8 in. (20.32 cm) Width 10.5 in. (26.67 cm) Depth 6 in. (15.24 cm) Weight 3.5 lb (1.6 kg) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 276: Cable Specifications

    Note Distance requirements As supported by the Ethernet specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cable Specifications RJ-9 jack (4-conductor) for handset and headset connection.
  • Page 277 Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ 5BI_DD- 6BI_DA- 7BI_DC+ Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 278 Pin Number Function BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for Note “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 OL-14620-01...
  • Page 279 Tx excessLength 8-13 about 4-47 Tx multicast 8-13 states 4-52 Tx totalGoodPkt 8-12 access port configuring 4-14 connecting abbreviated dialing disabled 4-38 AC adapter, connecting to Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-1 OL-14620-01...
  • Page 280 Bootstrap Protocol (BootP) auto answer Auto Answer Preferences Busy Lamp Field (BLF) speed dial 4-23 Auto Call Select 4-28 Auto-Complete Numbers 4-22 Auto Line Select 4-27, 8-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-2 OL-14620-01...
  • Page 281 4-22 MOS LQK 7-18 Auto Answer Preferences 4-23 MOS LQK Version 7-19 Auto-Complete Numbers 4-22 Severely Conceal Secs 7-19 Caller ID Blocking 4-22 call waiting Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-3 OL-14620-01...
  • Page 282 Cisco Unified Communications Manager 2-14 configuration file cleaning 9-25 creating configuration checklist 1-27 encrypted 1-18 configuration requirements 1-26 modifying configuring user services 5-29 overview Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-4 OL-14620-01...
  • Page 283 Host Name CAPF Server 4-48 MAC Address CTL File 4-48 Message Waiting Cumulative Conceal Ratio 7-19, 8-16, 8-18 Model Number custom phone rings Phone DN Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-5 OL-14620-01...
  • Page 284 9-19 Domain Name 4-8, 8-6 error messages, used for troubleshooting Domain Name System (DNS) Ethernet Configuration menu Domain Name System (DNS) server 4-11 about 4-36 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-6 OL-14620-01...
  • Page 285 2-5, 2-6 Firmware Versions screen 7-14 footstand button, identifying using to adjust phone height 3-13 fast dial service 5-12 forced authorization codes 5-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-7 OL-14620-01...
  • Page 286 XML service 4-25 height, adjusting 3-13 Idle URL 4-25, 8-8 help button, description of Idle URL Time 4-25, 8-8 hold 5-13 image authentication 1-17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-8 OL-14620-01...
  • Page 287 7-15 Endpoint Devices (LLDP-MED) network configuration 8-10 Link State 7-16 List.xml file keypad, description Load File 7-15 load file Load Server 4-41 Local Address 8-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-9 OL-14620-01...
  • Page 288 Max Jitter 8-17 music-on-hold 5-18 Max Jtr 7-18 mute button, description of Max MOS LQK 7-19, 8-16, 8-18 Media Configuration menu about 4-30 options Name 4-20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-10 OL-14620-01...
  • Page 289 Admin. VLAN ID 4-11 IP Address Alternate TFTP 4-12 LLDP-MED on SW port BOOTP Server 8-10 LLDP on PC port CDP on PC port 8-10 4-43 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-11 OL-14620-01...
  • Page 290 Network Configurations Area items configuring 4-13 Services URL connecting to Network Configuration web page network requirements, for installing 8-2, 8-6 network connections, access port network statistics 7-12, 8-11 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-12 OL-14620-01...
  • Page 291 4-19 Port settings Outbound Proxy Port 4-19 power Out of Band DTMF 4-18 external 2-4, 2-5, 2-6 External power 2-6, 2-7 for the phone outage Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-13 OL-14620-01...
  • Page 292 QRT softkey 5-20, 9-21 options Quality Reporting Tool (QRT) 5-20, 9-21 Register Expires 4-18 Register with Proxy 4-18 Remote Address 8-15 reset, factory 9-19 resetting Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-14 OL-14620-01...
  • Page 293 7-18 Locally Significant Certificate (LSC) 3-18 Rx multicast 8-11, 8-12 media encryption 1-18 RxPacketNoDes 8-11 phone hardening 1-19 Rx shortErr 8-12 secure SRST reference 1-18 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-15 OL-14620-01...
  • Page 294 1-17 Sender Codec 8-15 signaling encryption 1-18 Sender Octets 8-15 silent monitoring 5-22 Sender Packets 8-15 single button barge 5-23 Sender Reports Received 8-17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-16 OL-14620-01...
  • Page 295 7-1, 7-3 Speaker Enabled 4-31, 8-9 status messages speakerphone BootP server used speed dial CFG file not found template for 5-28 CFG TFTP Size Error Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-17 OL-14620-01...
  • Page 296 TFTP server not authorized Rcvr Octets 7-12 8-16 TFTP timeout Rcvr Packets 7-12 8-16 Timed Out Rcvr Reports Received 7-12 8-17 Version error Rcvr Reports Sent 7-12 8-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-18 OL-14620-01...
  • Page 297 Survivable Remote Site Telephony Assistant See SRST client matter codes switch conference 5-10 Cisco Catalyst configurable call forward display 5-6, 5-10 internal Ethernet directed call park 5-11 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-19 OL-14620-01...
  • Page 298 See TLS presence-enabled directories 5-19 Trivial File Transfer Protocol privacy 5-19 See TFTP redial 5-20 troubleshooting ring activity 5-20 Cisco Unified Communications Manager services 5-21 settings Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-20 OL-14620-01...
  • Page 299 4-25, 8-9 Tx Frames 7-13 User Locale Char Set 4-25 Ethernet information items User Locale Version 4-25, 8-9 Tx Frames 8-11 User Options web page Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-21 OL-14620-01...
  • Page 300 Stream 3 8-3, 8-14 VLAN, interaction with wideband handset 4-35 VLAN settings option 4-30 voice messaging system 5-25 user controllable 4-30 voice messaging system, accessing Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-22 OL-14620-01...
  • Page 301 Index Wideband Handset UI Control 4-30 wideband headset 4-34 option 4-29 user controllable 4-29 Wideband Headset UI Control 4-29 XmlDefault.cnf.xml Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-23 OL-14620-01...
  • Page 302 Index Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 IN-24 OL-14620-01...

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