General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module 7914 (Sccp Phones Only); Resetting Or Restoring The Cisco Unified Ip Phone - Cisco 7961G-GE - IP Phone VoIP Administration Manual

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only)

General Troubleshooting Tips for the Cisco
Unified IP Phone Expansion Module 7914 (SCCP
Phones Only)
Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting
Problem
No display on the Cisco
Unified IP Phone Expansion Module
7914.
Lighted buttons on the first Cisco
Unified IP Phone Expansion Module
7914 are all red.
Lighted buttons on the second Cisco
Unified IP Phone Expansion Module
7914 are all amber.

Resetting or Restoring the Cisco Unified IP Phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0
9-18
Table 9-3 provides general troubleshooting information for the
Cisco Unified IP Phone Expansion Module 7914.
Solution
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco Unified IP Phone
Expansion Module 7914
Verify that the Cisco Unified IP Phone Expansion Module 7914
is defined in Cisco Unified Communications Manager.
Verify that the Cisco Unified IP Phone Expansion Module 7914
is defined in Cisco Unified Communications Manager.
There are two general methods for resetting or restoring the Cisco Unified IP
Phone:
Performing a Basic Reset, page 9-19
•
• Performing a Factory Reset, page 9-20
Chapter 9 Troubleshooting and Maintenance
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