General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module; Resetting Or Restoring The Cisco Unified Ip Phones; Performing A Basic Reset - Cisco IP Phone Administration Manual

Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips for the Cisco Unified IP Phone
Expansion Module
Table 9-3
Module.
Table 9-3 Cisco Unified IP Phone Expansion Module Troubleshooting
Problem
No display on the Cisco Unified IP Phone
Expansion Module.
Lighted buttons on the first Cisco Unified
IP Phone Expansion Module are all red.
Lighted buttons on the second Cisco
Unified IP Phone Expansion Module are
all amber.

Resetting or Restoring the Cisco Unified IP Phones

There are two general methods for resetting or restoring the Cisco Unified IP Phone:
•
•

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-4
after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4 Basic Reset Methods
Operation Performing
Restart phone Press the Services, Settings, or Directories
button and then press **#**.
OL-23091-01
provides general troubleshooting information for the Cisco Unified IP Phone Expansion
Solution
Verify that all of the cable connections are correct.
Verify that you have power to the Cisco Unified IP Phone Expansion Module.
Verify that the Cisco Unified IP Phone Expansion Module is configured in
Cisco Unified Communications Manager.
Verify that the Cisco Unified IP Phone Expansion Module is configured in
Cisco Unified Communications Manager.
Performing a Basic Reset, page 9-13
Performing a Factory Reset, page 9-14
describes the ways to perform a basic reset. You can reset a phone with any of these operations
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module

Explanation
Resets any user and network configuration changes
that you have made, but that the phone has not
written to its Flash memory, to previously saved
settings, then restarts the phone.
9-13