Manager; Phone Cannot Connect To Tftp Server Or To Cisco Unified Communications Manager; Tftp Server Settings; Ip Address And Routing - Cisco 7941G Administration Manual

Troubleshooting and Maintenance
Solution
As the phone cycles through the startup process, you can access status messages that might provide you with
information about the cause of a problem. See
accessing status messages and for a list of potential errors, their explanations, and their solutions.

Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager

Problem
If the network is down between the phone and either the TFTP server or Cisco Unified Communications
Manager, the phone cannot start up properly.
Solution
Ensure that the network is currently running.

TFTP Server Settings

Problem
The TFTP server settings may not be correct.
Solution
Check the TFTP settings. See

IP Address and Routing

Problem
The IP addressing and routing fields may not be correctly configured.
Solution
You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP
server should provide these values. If you have assigned a static IP address to the phone, you must enter these
values manually. See

DNS Settings

Problem
The DNS settings may be incorrect.
Solution
If you are using DNS to see the TFTP server or to Cisco Unified Communications Manager, you must ensure
that you have specified a DNS server. See
Check TFTP Settings, on page
Check DHCP Settings, on page
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified
Status Messages Screen, on page 171
223.
223.
Verify DNS Settings, on page
Communications Manager 9.0 (SCCP and SIP)
Startup Problems
for instructions about
223.
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