General Troubleshooting Tips For The Cisco Ip Phone 7914 Expansion Module; Resetting Or Restoring The Cisco Ip Phone; Performing A Basic Reset - Cisco 7961G Administration Manual

General Troubleshooting Tips for the Cisco IP Phone 7914 Expansion Module

General Troubleshooting Tips for the Cisco IP Phone
7914 Expansion Module
Table 9-3 Expansion Module Troubleshooting
Problem
No display on the
7914 Expansion Module.
Lighted buttons on the first
7914 Expansion Module are all red.
Lighted buttons on the second
7914 Expansion Module are all
amber.

Resetting or Restoring the Cisco IP Phone

Performing a Basic Reset

Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
9-16
Table 9-3 provides general troubleshooting information for the
Cisco IP Phone 7914 Expansion Module.
Solution
Verify that all of the cable connections are correct.
Verify that you have power to the Expansion Module(s).
Verify that the 7914 Expansion Module is defined in
Cisco CallManager.
Verify that the 7914 Expansion Module is defined in
Cisco CallManager.
There are two general methods for resetting or restoring the Cisco IP Phone:
Performing a Basic Reset, page 9-16
•
Performing a Factory Reset, page 9-17
•
Performing a basic reset of a Cisco IP Phone provides a way to recover if the
phone experiences an error and provides a way to reset or restore various
configuration and security settings.
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with
any of these operations after the phone has started up. Choose the operation that
is appropriate for your situation.
Chapter 9 Troubleshooting and Maintenance
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