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Cisco 7961G - IP Phone VoIP Administration Manual

Unified callmanager 5.1 (sccp)
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Cisco Unified IP Phone
Administration Guide for

Cisco Unified CallManager 5.1

(SCCP)
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Text Part Number: OL-11528-01

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  Summary of Contents for Cisco 7961G - IP Phone VoIP

  • Page 1: Cisco Unified Callmanager

    Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SCCP) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco...
  • Page 5: Table Of Contents

    An Overview of the Cisco Unified IP Phone C H A P T E R Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE What Networking Protocols are Used? Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 6 Providing Power to the Cisco Unified IP Phone Power Guidelines Power Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 7 Disabling a Headset Using External Devices with Your Cisco Unified IP Phone Installing the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 3-12 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 8 Configuring Features, Templates, Services, and Users C H A P T E R Telephony Features Available for the Cisco Unified IP Phone Configuring Corporate and Personal Directories 5-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager viii OL-11528-01...
  • Page 9 C H A P T E R the Cisco Unified IP Phone Security Configuration Menu CTL File Menu Trust List Menu Model Information Screen Status Menu Status Messages Screen Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 10 Verifying Cisco Unified CallManager Settings Cisco Unified CallManager and TFTP Services Are Not Running Creating a New Configuration File Registering the Phone with Cisco Unified CallManager Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 11 A P P E N D I X How Users Obtain Support for the Cisco Unified IP Phone How Users Access the Online Help System on the Cisco Unified IP Phone How Users Get Copies of Cisco Unified IP Phone Manuals...
  • Page 12 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 13: Preface

    Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.
  • Page 14: Organization

    Appendix A, “Providing Information to Provides suggestions for setting up a website for Users Via a Website” providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 15: Related Documentation

    Cisco Unified CallManager Security Guide • Cisco Unified CallManager Serviceability Administration Guide • Cisco Unified CallManager Serviceability System Guide • Cisco Unified CallManager Features and Services Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 16: Obtaining Documentation

    You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 17: Product Documentation Dvd

    You can provide feedback about Cisco technical documentation on the Cisco Technical Support & Documentation site area by entering your comments in the feedback form available in every online document. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xvii OL-11528-01...
  • Page 18: Cisco Product Security Overview

    Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT: •...
  • Page 19: Product Alerts And Field Notices

    To access the Product Alert Tool, you must be a registered Cisco.com user. (To register as a Cisco.com user, go to this URL: http://tools.cisco.com/RPF/register/register.do) Registered users can access the tool at this URL: http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en...
  • Page 20: Obtaining Technical Assistance

    Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do...
  • Page 21: Submitting A Service Request

    TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest...
  • Page 22: Definitions Of Service Request Severity

    Obtaining Additional Publications and Information Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations.
  • Page 23 “What’s New in Cisco Documentation” at this URL: http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm World-class networking training is available from Cisco. You can view • current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xxiii OL-11528-01...
  • Page 24: Document Conventions

    Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen. BEWAAR DEZE INSTRUCTIES Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xxiv OL-11528-01...
  • Page 25 Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 26 Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo. GUARDE ESTAS INSTRUÇÕES Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xxvi OL-11528-01...
  • Page 27 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xxvii OL-11528-01...
  • Page 28 Preface Document Conventions Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xxviii OL-11528-01...
  • Page 29 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xxix OL-11528-01...
  • Page 30 Preface Document Conventions Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 31 Preface Document Conventions Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xxxi OL-11528-01...
  • Page 32 Preface Document Conventions Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager xxxii OL-11528-01...
  • Page 33: An Overview Of The Cisco Unified Ip Phone

    A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones support G.711, G.729, G.729a, G.729b, G.729ab, and wideband (16bits, 16kHz) audio compression. The phone also encodes and decodes the G.722 wideband codec.
  • Page 34 7961G-GE, and Figure 1-2 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-1 Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 35 The buttons illuminate to indicate status: Green, steady—Active call Green, flashing—Held call Amber, steady—Privacy in use Amber, flashing—Incoming call Red steady—Remote line in use (shared line or BLF status) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 36 Allows you to dial phone numbers, enter letters, and choose menu items. 15 Softkey buttons Each activates a softkey option (displayed on your phone screen). 16 Handset light strip Indicates an incoming call or new voice message. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 37: What Networking Protocols Are Used

    TFTP network parameters. server IP address as the option value. For additional supported DCHP configurations, refer to Cisco Unified CallManager System Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 38 Protocol (RTP) transporting real-time data, such as protocol to send and receive interactive voice and video, over data real-time voice traffic from other networks. phones and gateways. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 39: G/7941G-Ge?

    DHCP server, you must manually phone type. assign the IP address of the TFTP server using the Network Configuration menu on the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 40: Feature Overview

    Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? Table 1-1 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes...
  • Page 41: Feature Overview

    As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified CallManager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, and subnet mask.
  • Page 42: Configuring Telephony Features

    Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? Configuring Telephony Features You can modify additional settings for the Cisco Unified IP Phone from the Cisco Unified CallManager Administration application. Use this web-based...
  • Page 43: Understanding Security Features For Cisco Unified Ip Phones

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 44: Overview Of Supported Security Features

    Items on the Security Configuration menu that you See the “Security Configuration Menu” section on access from the Settings menu on the phone page 4-29 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-12 OL-11528-01...
  • Page 45: Overview Of Supported Security Features

    For information about current security settings on a phone, choose Settings > Security Configuration and choose Settings > Device Configuration > Security Configuration. For more information, see the “Security Configuration Menu” section on page 4-25. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-13 OL-11528-01...
  • Page 46 Flash memory on the phone. The phone rejects such files without further processing. Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-14 OL-11528-01...
  • Page 47 Optional disabling of the web You can prevent access to a phone’s web page, which displays a server functionality for a phone variety of operational statistics for the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-15 OL-11528-01...
  • Page 48: Understanding Security Profiles

    Understanding Security Profiles, page 1-17 • Identifying Encrypted and Authenticated Phone Calls, page 1-17 • Security Restrictions, page 1-18 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-16 OL-11528-01...
  • Page 49: Security Restrictions

    Understanding Security Features for Cisco Unified IP Phones Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified CallManager 5.1 use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified CallManager Security Guide, Release 5.1(1).
  • Page 50: Security Restrictions

    These sections provide information about 802.1X support on the Cisco Unified IP Phones: Overview, page 1-19 • Required Network Components, page 1-19 • Best Practices—Requirements and Recommendations, page 1-20 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-18 OL-11528-01...
  • Page 51: Required Network Components

    EAPOL-Logoff message to the switch, on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC. The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.
  • Page 52 MD5 shared secret is deleted. See the “802.1X Authentication and Status” section on page 4-40 more information. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-20 OL-11528-01...
  • Page 53: Overview Of Configuring And Installing Cisco Unified Ip Phones

    Configuration Overview” chapter in Cisco Unified CallManager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified CallManager, you can add IP phones to the system. The following topics provide an overview of procedures for adding...
  • Page 54: And 7941G/7941G-Ge In Cisco Unified Callmanager

    Cisco Unified CallManager user to • associate with the phone Phone usage information that • affects phone button template, softkey template, phone features, IP Phone services, or phone applications Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-22 OL-11528-01...
  • Page 55: G/7941G-Ge

    “?” Button Help in the Device pool • Phone Configuration window. Partition • Calling Search Space • Button template • Product Specific Configuration • Softkey template (if customized) • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-23 OL-11528-01...
  • Page 56 Users can change Unified IP Phone Configura- speed-dial settings tion” chapter, on their phones by “Configuring Speed-Dial using Cisco Buttons” section. Unified IP Phone User Options. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-24 OL-11528-01...
  • Page 57 “Adding Users to Password (for User Options web • Cisco Unified CallManager” pages) section on page 5-19. PIN (for use with Extension • Mobility and Personal Directory) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-25 OL-11528-01...
  • Page 58: Installing Cisco Unified Ip Phones

    Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified CallManager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset, cables, and other accessories.
  • Page 59 4. Monitor the phone startup process. Verifies that phone is config- See the “Verifying the ured properly. Phone Startup Process” section on page 3-17. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-27 OL-11528-01...
  • Page 60 Information to Users configure their phone options. cessfully use their Cisco Via a Website.” Unified IP Phones. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 1-28 OL-11528-01...
  • Page 61: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP (VoIP) network. It includes the following topics: Understanding Interactions with Other Cisco Unified IP Telephony Products, •...
  • Page 62: Understanding How The Cisco Unified Ip Phone Interacts With Cisco Unified Callmanager

    Understanding Interactions with Other Cisco Unified IP Telephony Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified CallManager system before sending and receiving calls.
  • Page 63: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    “Understanding Security Features for Cisco Unified IP Phones” section on page 1-11. If the Cisco Unified IP Phone model that you want to configure does not appear Note in the Phone Type drop-down list in Cisco Unified CallManager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified CallManager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
  • Page 64: Providing Power To The Cisco Unified Ip Phone

    You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying: Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst • 6000 series, for example) Data traffic to and from the PC connected to the switch through the access •...
  • Page 65: Power Guidelines

    CP-PWR-CUBE-3 power supply. CP-PWR-CUBE-3 external power supply. External power— The Cisco Unified IP Phone Power Injector may be used with any Cisco Provided through the Unified IP Phone. Functioning as a midspan device, the injector delivers Cisco Unified IP Phone inline power to the attached phone.
  • Page 66 CP-PWR-CUBE-3 external power supply only. CP-PWR-CUBE-3 external power supply. External power— The Cisco Unified IP Phone Power Injector may be used with any Cisco Provided through the Unified IP Phone. Functioning as a midspan device, the injector delivers Cisco Unified IP Phone inline power to the attached phone.
  • Page 67: Power Outage

    Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 68: Understanding Phone Configuration Files

    Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified CallManager. In general, any time you make a change in Cisco Unified CallManager that requires the phone to be reset, a change is made to the phone’s configuration file automatically.
  • Page 69: Understanding The Phone Startup Process

    Table 2-4. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 70 If you are not using DHCP in Menu, page 4-7. your network, you must assign static IP addresses Resolving Startup • to each phone locally. Problems, page 9-2. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 2-10 OL-11528-01...
  • Page 71: Adding Phones To The Cisco Unified Callmanager Database

    Cisco the Cisco Unified CallManager and other information for Unified CallManag the phone. er Database, page 2-12 Resolving Startup • Problems, page 9-2. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 2-11 OL-11528-01...
  • Page 72: Adding Phones With Auto-Registration

    CallManager database. Adding Phones to the Cisco Unified CallManager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified CallManager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-13 •...
  • Page 73 Cisco Unified CallManager. Move auto-registered phones to new locations and assign them to different • device pools without affecting their directory numbers. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 2-13 OL-11528-01...
  • Page 74: Adding Phones With Cisco Unified Callmanager Administration

    Administration Tool (BAT) to update a batch of phones that were already added to the Cisco Unified CallManager database with dummy MAC addresses. You use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 2-14 OL-11528-01...
  • Page 75: Adding Phones With Bat

    MAC address for each phone. For information about determining a MAC address, see the “Determining the MAC Address for a Cisco Unified IP Phone” section on page 2-19. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 2-15 OL-11528-01...
  • Page 76: Adding Phones With Bat

    Adding Phones with Auto-Registration, page 2-13 • Adding Phones with Auto-Registration and TAPS, page 2-14 • Adding Phones with Cisco Unified CallManager Administration, page 2-15 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 2-16 OL-11528-01...
  • Page 77: Using Cisco Unified Ip Phones With Different Protocols

    Refer to Cisco Unified CallManager Administration Guide for detailed information about Cisco Unified CallManager configuration. Refer to Cisco Unified CallManager Bulk Administration Guide for detailed information about using the BAT. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 2-17 OL-11528-01...
  • Page 78 Converting an In-Use Phone from SCCP to SIP You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Unified CallManager Administration, choose Bulk Administration > Phones > Migrate Phones >...
  • Page 79: Determining The Mac Address For A Cisco Unified Ip Phone

    Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone’s MAC address in these ways: •...
  • Page 80 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 2-20 OL-11528-01...
  • Page 81 Configuring Security on the Cisco Unified IP Phone, page 3-19 • Before you install a Cisco Unified IP phone, you must decide how to configure Note the phone in your network. Then you can install the phone and verify its functionality.
  • Page 82: Chapter 3 Setting Up The Cisco Unified Ip Phone

    • Safety, page 3-3 • Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: Working Voice over IP (VoIP) Network: •...
  • Page 83: Safety

    Cisco Unified IP Phone” section on page 5-2 for details. In Cisco Unified CallManager, you can add users to the database and associate them with specific phones. In this way, users gain access to web pages that allow them to configure items such as call forwarding, speed dialing, and voice messaging system options.
  • Page 84 WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Inline power circuits provide current over the cable. Use the Cisco provided cable Caution or a minimum 24 AWG communication cable.
  • Page 85: Understanding The Cisco Unified Ip Phone 7961G/7961G-Ge And 7941G/7941G-Ge Components

    Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 86: Handset

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
  • Page 87: Audio Quality Subjective To The User

    This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
  • Page 88: Disabling A Headset

    In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals.
  • Page 89: Installing The Cisco Unified Ip Phone

    Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
  • Page 90 10/100 PC port on the Cisco Unified IP Phone 7961G/7941G, or to the access port labeled 10/100/1000 PC on the Cisco Unified IP Phone 7961G-GE/7941G-GE. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 3-10 OL-11528-01...
  • Page 91 AC power cord Headset port Network port (10/100 SW on the 7961G/7941G; Footstand adjustment button 10/100/1000 SW on the 7961G-GE/7941G-GE) for connecting to the network Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 3-11 OL-11528-01...
  • Page 92: Attaching The Cisco Unified Ip Phone Expansion Module 7914

    Attaching the Cisco Unified IP Phone Expansion Module 7914 The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7961G and 7961G-GE to extend the number or line appearances or programmable buttons on your phone. You can customize the button templates for the Cisco Unified IP Phone Expansion Module 7914 to determine the number of line appearances and speed dial buttons.
  • Page 93 Step 3 The Find and List Phone page reappears showing a list of the phones matching your search criteria. Click the IP Phone that you want to configure for the Cisco Unified IP Phone Step 4 Expansion Module 7914. The Phone Configuration page appears.
  • Page 94: Adjusting The Placement Of The Cisco Unified Ip Phone

    Step 2 Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7961G and 7941G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop.
  • Page 95: Mounting The Phone To The Wall

    79761G/7961G-GE and 7941G/7941G-GE Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phone.) If you attach the Cisco Unified IP Phone to a wall using the standard...
  • Page 96 Insert two screws into a wall stud, matching them to the two screw holes on the Step 3 back of the footstand. The keyholes fit standard phone jack mounts. Hang the phone on the wall. Step 4 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 3-16 OL-11528-01...
  • Page 97: Verifying The Phone Startup Process

    Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset (only of the handset is off-hook when the phone powers up.
  • Page 98 The main LCD screen displays: Current date and time – Primary directory number – Additional directory numbers and speed dial numbers, if configured – Softkeys – Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 3-18 OL-11528-01...
  • Page 99: Configuring Startup Network Settings

    9-2. Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: IP address • IP subnet mask •...
  • Page 100 Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. Before you do so, make sure that the appropriate Cisco Unified CallManager and the Certificate Authority Proxy Function (CAPF) security configurations are complete: The CTL file should have a CAPF certificate.
  • Page 101 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-11 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 3-21 OL-11528-01...
  • Page 102 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 3-22 OL-11528-01...
  • Page 103: Configuring Settings On The Cisco Unified Ip Phone

    Device Configuration menu—Provides access to sub-menus from which you • can view a variety of non network-related settings. For more information, see “Device Configuration Menu” section on page 4-15. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 104: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    • Displaying a Configuration Menu To display a configuration menu, perform the following steps. Procedure Press the Applications Menu button. Step 1 Choose Settings. Step 2 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 105 You can control whether a phone has access to the Settings menu or to options on Note this menu by using the Settings Access field in the Cisco Unified CallManager Administration Phone Configuration page. The Settings Access field accepts these values: Enabled—Allows access to the Settings menu.
  • Page 106: Unlocking And Locking Options

    Editing Values When you edit the value of an option setting, follow these guidelines: Use the keys on the keypad to enter numbers and letters. • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 107: Overview Of Options Configurable From A Phone

    Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...
  • Page 108: Overview Of Options Configurable From A Phone

    Allow you to set the speed and duplex of the SW Port Configuration network and access ports. PC Port Configuration Related Topics Displaying a Configuration Menu, page 4-2 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 109: Network Configuration Menu

    Unique Media Access Control Display only—cannot configure. (MAC) address of the phone. Host Name Unique host name that the DHCP Display only—cannot configure. server assigned to the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 110: Network Configuration Menu

    Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 111 For information about the CTL file, refer to Cisco Unified CallManager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Menu” section on page 4-25. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 112 IP address. Default Router 5 Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-10 OL-11528-01...
  • Page 113 Scroll to the DHCP Enabled option and press the No softkey to disable DHCP, or press the Yes softkey to enable DHCP. Press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-11 OL-11528-01...
  • Page 114 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-12 OL-11528-01...
  • Page 115 If you change the setting of this option, you must change the PC Port Configuration option to the same setting. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-13 OL-11528-01...
  • Page 116 Scroll to the PC VLAN option, press the Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-14 OL-11528-01...
  • Page 117: Device Configuration Menu

    CallManager 2, CallManager 3, CallManager 4, and CallManager 5. These options show Cisco Unified CallManager servers that are available for processing calls from the phone, in prioritized order. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-15 OL-11528-01...
  • Page 118: Device Configuration Menu

    This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable. The SRST Cisco Unified CallManager always appears last in the list of servers, even if it is active. You configure an SRST router address in the Cisco Unified CallManager Administration SRST Reference Configuration page (choose System >...
  • Page 119: Http Configuration Menu

    Administration to modify > Device > addresses on behalf of the phone HTTP Phone > Phone Configuration. client and provides responses from the non-local host to the phone HTTP client. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-17 OL-11528-01...
  • Page 120: Locale Configuration Menu

    Version of the user locale loaded on the Display only—cannot configure. Version phone. User Locale Char Character set that the phone uses for the Display only—cannot configure. user locale. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-18 OL-11528-01...
  • Page 121: Ui Configuration Menu

    You can change this option on the Cisco Unified CallManager Administration Phone Configuration page. Table 4-5 describes the options on this menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-19 OL-11528-01...
  • Page 122: Ui Configuration Menu

    When this option is enabled, the phone shifts the call focus to the line with the most recent incoming call. Default: Disabled Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-20 OL-11528-01...
  • Page 123: Media Configuration Menu

    Indicates whether the phone can Use Cisco Unified CallManager Enabled participate in video calls when Administration > Device > Phone > connected to an appropriately equipped Phone Configuration. computer. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-21 OL-11528-01...
  • Page 124 (called interval)—are defined on a per-Network Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-22 OL-11528-01...
  • Page 125 (handset, speakerphone, headset). Range: 0 percent (no tone) to 100 percent (same level as current volume setting on the phone). Default: 100 See also: Recording Tone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-23 OL-11528-01...
  • Page 126: Ethernet Configuration Menu

    The Ethernet Configuration menu includes the Span to PC Port option. This option indicates whether the phone will forward packets transmitted and received on the network port to the access port. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-24 OL-11528-01...
  • Page 127: Security Configuration Menu

    If voice monitoring is not desired, set this option to No (disabled). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-25 OL-11528-01...
  • Page 128 Displays the security mode that is set Use Cisco Unified CallManager for the phone. Administration to modify. Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-26 OL-11528-01...
  • Page 129: Qos Configuration Menu

    Network Configuration Menu, page 4-7 • Network Configuration Menu The Network Configuration menu displays device-specific network configuration settings on the phone Table 4-9 describes the options in this menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-27 OL-11528-01...
  • Page 130 The Load Server option does not provide management of the process and of the files, such as file transfer, compression, deletion, and so Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-28 OL-11528-01...
  • Page 131 The phone also has a Security Configuration menu that you access from the Note Device menu. For information about the security options on that menu, see the “Security Configuration Menu” section on page 4-25. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-29 OL-11528-01...
  • Page 132 For more information about this server, the CAPF that the phone uses. refer to the “Using the Certificate Authority Proxy Function” section in Cisco Unified CallManager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-30 OL-11528-01...
  • Page 133: Ctl File Screen

    If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File. To exit the CTL File menu, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-31 OL-11528-01...
  • Page 134 TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-32 OL-11528-01...
  • Page 135: Trust List Screen

    If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration > Trust List. To exit the Trust List menu, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-33 OL-11528-01...
  • Page 136: X Authentication And Status

    You can access the 802.1X Authentication settings by pressing the Settings button and choosing Security Configuration > 802.1X Authentication. To exit these menus, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-34 OL-11528-01...
  • Page 137 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-35 OL-11528-01...
  • Page 138 Authenticating—Authentication • in progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 4-36 OL-11528-01...
  • Page 139 Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified CallManager, you must use the Cisco Unified CallManager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
  • Page 140: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Administration. The Reference column lists Cisco Unified CallManager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
  • Page 141 Built-in conference bridge at the target • device (the phone that is being barged). This mode uses the Barge softkey. Shared conference bridge. This mode • uses the cBarge softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 142 (Call Forward All). Cisco Unified CallManager • Administration Guide, “Con- figuring Directory Numbers” chapter. Cisco Unified CallManager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 143 Cisco Unified CallManager • to their phone. Administration Guide, “Pickup Group Configura- tion” chapter. Cisco Unified CallManager • System Guide, “Call Pickup” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 144 Cisco Unified CallManager • able party becomes available. System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified CallManager • Features and Services Guide, “Cisco Call Back” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 145 For more information, refer to multiple parties by calling each participant Cisco Unified CallManager System individually. Conference features include Guide, “Cisco Unified IP Phones” Conference, Join, cBarge, and Meet-Me. chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 146 Administration Guide, “Cisco Book entries. (See “Services” in this table.) Unified IP Phone Services Configuration” chapter. Cisco Unified CallManager • System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 147 Cisco Unified CallManager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified CallManager • Features and Services Guide, “Immediate Diver” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 148 For more information refer to ence in which other participants call a predeter- Cisco Unified CallManager Ad- mined number at a scheduled time. ministration Guide, “Meet-Me Number/Pattern Configuration” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-10 OL-11528-01...
  • Page 149 For more information refer to transfer softkey and then go onhook to complete a Cisco Unified CallManager System call transfer. Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-11 OL-11528-01...
  • Page 150 IP Phones” chapter. the amount of user interaction desired with Cisco Unified CallManager • QRT. Features and Services Guide, “Quality Report Tool” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-12 OL-11528-01...
  • Page 151 Services menu on a phone. Administration Guide, “Cisco Unified IP Phone Configura- tion” chapter. Cisco Unified CallManager • System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-13 OL-11528-01...
  • Page 152 Cisco Unified CallManager • System Guide, “Time-of-Day Routing” chapter. Transfer Allows users to redirect connected calls Requires no configuration. from their phones to another number. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-14 OL-11528-01...
  • Page 153 Cisco Unified CallManager • Administration Guide, “Cisco Voice-Mail Port Configura- tion” chapter. Cisco Unified CallManager • System Guide, “Voice Mail Connectivity to Cisco Unified CallManager” chapter. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-15 OL-11528-01...
  • Page 154: Configuring Corporate And Personal Directories

    After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE to look up users in the corporate directory. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-16 OL-11528-01...
  • Page 155: Modifying Phone Button Templates

    Cisco Unified CallManager Administration Phone Configuration page. Refer to the Cisco Unified CallManager Administration Guide and the Cisco Unified CallManager System Guide for more information. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-17 OL-11528-01...
  • Page 156: Configuring Softkey Templates

    The Services button on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for...
  • Page 157: Adding Users To Cisco Unified Callmanager

    Access the corporate directory and other customized directories from a • Cisco Unified IP Phone. Create a personal directory. • Set up speed dial and call forwarding numbers. • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-19 OL-11528-01...
  • Page 158: Managing The User Options Web Pages

    Guide. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified CallManager Administration to add the user to a standard Cisco Unified CallManager end user group: choose User Management > User Groups.
  • Page 159 Value drop-down list for the parameter: True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-21 OL-11528-01...
  • Page 160 Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 5-22 OL-11528-01...
  • Page 161: Customizing And Modifying Configuration Files

    (for example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify files and add customized files to the TFTP directory in Cisco IPT Platform Administration, from the TFTP Server File Upload page. Refer to Cisco IP Telephony Platform Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified CallManager server.
  • Page 162: Chapter 6 Customizing The Cisco Unified Ip Phone

    PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified CallManager contains this file.
  • Page 163: Pcm File Requirements For Custom Ring Types

    • DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone. • FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.
  • Page 164: Configuring A Custom Phone Ring

    “PCM File Requirements for Custom Ring Types” section on page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Step 2 Cisco Unified CallManager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco IP Telephony Platform Administration Guide.
  • Page 165: Creating Custom Background Images

    Background Images menu on a phone. URL—URI that specifies where the phone obtains the full size image. • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 166: Png File Requirements For Custom Background Images

    Cisco Unified IP Phone: Full size image—320 pixels (width) X 196 pixels (height). • Thumbnail image—80 pixels (width) X 49 pixels (height). • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 167: Configuring A Background Image

    16, and the image will posterize to 16 shades of grayscale. Configuring a Background Image To create custom background images for the Cisco Unified IP Phone, follow these steps: Procedure Create two PNG files for each image (a full size version and a thumbnail version).
  • Page 168: Configuring Wideband Headset Codec

    Preferences> Wideband Headset). This setting is Disabled by default, and should be enabled only if the user’s headset supports wideband. If Cisco Unified CallManager has been configured to use G.722 (G.722 is enabled by default for Cisco Unified IP Phone Models 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE;...
  • Page 169: The Cisco Unified Ip Phone

    G.722 to Cisco Unified CallManager. If each endpoint in the attempted call supports G.722 in its capabilites set, Cisco Unified CallManager will choose that codec for the call. For more information, see the Cisco Unified CallManager 5.1 Release Notes.
  • Page 170 Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Headset Codec Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 6-10 OL-11528-01...
  • Page 171: Unified Ip Phone

    For more information about troubleshooting the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE, see Chapter 9, “Troubleshooting and Maintenance.” This chapter includes these topics: Model Information Screen, page 7-2 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 172: Model Information Screen

    “Using the Certificate Authority phone or is not installed on the phone. Proxy Function” section in Cisco Unified CallManager Security Guide. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 173: Status Menu

    Authentication on Cisco Unified IP Phones” section on page 1-18. To display the Status menu, press the Settings button and then select Status. To exit the Status menu, press the Exit softkey. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 174: Status Menu

    Possible Explanation and Action BootP server used The phone obtained its IP None. This message is informational only. address from a BootP server rather than a DHCP server. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 175 TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 176 Security Configuration > 802.1X Authentication option on the phone. For more information, see the “802.1X Authentication and Status” section on page 4-34. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 177 IP address. See the “Network Configuration Menu” section on page 4-7 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 178 The shared secret configured in the phone • and the authentication server do not match • Phone has not been configured in the authentication server Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 179 Check the load ID assigned to the phone (from of the wrong type. Cisco Unified CallManager, choose Device > Phone). Verify that the load ID is entered correctly. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 180 4-7 section for details. If you are using DHCP, the DHCP server • has not provided a DNS server. Check the DHCP server configuration. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-10 OL-11528-01...
  • Page 181 .bin file with this load ID as the name. TFTP error The phone does not recognize Contact the Cisco TAC. an error code provided by the TFTP server. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-11 OL-11528-01...
  • Page 182 Version error The name of the phone load Make sure that the phone load file has the file is incorrect. correct name. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-12 OL-11528-01...
  • Page 183: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-13 OL-11528-01...
  • Page 184 Link state and connection of the Network port DHCP BOUND Phone is bound to the DHCP server, DHCP parameters are acceptable, and the phone has received a DHCPACK message. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-14 OL-11528-01...
  • Page 185: Firmware Versions Screen

    Identifies the digital signal processor (DSP) software version used Expansion Module 1 Identifies the load running on the Expansion Module(s), if connected to the phone Expansion Module 2 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-15 OL-11528-01...
  • Page 186: Expansion Module Status Screen

    Status Menu Expansion Module Status Screen The Expansion Module Status screen displays information about each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. Table Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
  • Page 187: Call Statistics Screen

    Select Call Statistics. Step 3 To exit the Call Statistics screen, press the Exit softkey. The Call Statistics Screen displays the items shown in Table 7-6. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-17 OL-11528-01...
  • Page 188 These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: G.711 gives 4.5 • G.729 A /AB gives 3.7 • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-18 OL-11528-01...
  • Page 189 RTP packet size, in milliseconds, for the transmitted stream. Rcvr Size RTP packet size, in milliseconds, for the received stream. Rcvr Discarded RTP packets received from network but discarded from jitter buffers. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-19 OL-11528-01...
  • Page 190 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Call Statistics Screen Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 7-20 OL-11528-01...
  • Page 191 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 192: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    Enabling Web Page Access” section on page 8-3 for more information. Procedure Obtain the IP address of the Cisco Unified IP Phone using one of these methods: Step 1 Search for the phone in Cisco Unified CallManager by choosing Device >...
  • Page 193: Disabling And Enabling Web Page Access

    If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CallManager User Options web pages. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager...
  • Page 194: Device Information

    To display the Device Information area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 195: Device Information

    Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module...
  • Page 196: Network Configuration

    Date obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.
  • Page 197 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2–5) used by the phone. Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.
  • Page 198 Messages URL URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. DHCP Enabled Indicates whether DHCP is being used by the phone.
  • Page 199 Indicates whether the phone can participate in video calls when connected to Enabled an appropriately equipped PC. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 200: Network Statistics

    Network—Displays information about network traffic to and from the • network port (10/100/1000 SW) on the phone. Table 8-4 describes the items in this area. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 8-10 OL-11528-01...
  • Page 201: Network Statistics

    1522 bytes in size Rx size64 Total number of packets received, including bad packets, that are between 0 and 64 bytes in size Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 8-11 OL-11528-01...
  • Page 202 Identifier of a device connected to this port Neighbor IP Address IP address of the neighbor device Neighbor Port Neighbor device port to which the phone is connected Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 8-12 OL-11528-01...
  • Page 203: Device Logs

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 204: Streaming Statistics

    Number of times the RTCP Receiver Reports have been sent. Rcvr Report Time Internal time stamp indication when a RTCP Receiver Report was sent. Sent Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 8-14 OL-11528-01...
  • Page 205 If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 8-15 OL-11528-01...
  • Page 206 Last time at which an RTCP Receiver Report was received. Received 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 8-16 OL-11528-01...
  • Page 207: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
  • Page 208: C H A P T E R 9 Troubleshooting And Maintenance

    Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified CallManager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-17.
  • Page 209: Unified Callmanager

    “Performing a Factory Reset” section on page 9-19. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance.
  • Page 210: Identifying Error Messages

    You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the phone was recently moved from a from one location to another. See the “Network Configuration Menu” section on page 4-7 instructions. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 211: Verifying Ip Addressing And Routing

    Phone attempts to open a TCP connection to all the Cisco Unified CallManager servers that are part of the assigned Cisco Unified CallManager group. If none of Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager...
  • Page 212: Cisco Unified Callmanager And Tftp Services Are Not Running

    Cisco Unified CallManager and TFTP Services Are Not Running If the Cisco Unified CallManager or TFTP services are not running, phones may not be able to start up properly. However, in such a situation, it is likely that you are experiencing a system-wide failure and that other phones and devices are unable to start up properly.
  • Page 213: Creating A New Configuration File

    To create a new configuration file, follow these steps: Procedure From Cisco Unified CallManager, choose Device > Phone > Find to locate the Step 1 phone experiencing problems. Choose Delete to remove the phone from the Cisco Unified CallManager Step 2 database.
  • Page 214: Registering The Phone With Cisco Unified Callmanager

    Cisco Unified IP Phone Resets Unexpectedly Registering the Phone with Cisco Unified CallManager A Cisco Unified IP Phone can register with a Cisco Unified CallManager server only if the phone has been added to the server or if auto-registration is enabled.
  • Page 215: Verifying The Physical Connection

    • Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down and that the switch is not rebooting. Also make sure that there are no cable breaks.
  • Page 216: Checking Static Ip Address Settings

    Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.
  • Page 217: Eliminating Dns Or Other Connectivity Errors

    Cisco Unified IP Phones. Step 3 On the Cisco Unified CallManager server, verify that the local host files have the correct Cisco Unified CallManager server name mapped to the correct IP address. From Cisco Unified CallManager, choose System > Server and verify that the Step 4 server is referred to by its IP address and not by its DNS name.
  • Page 218: Troubleshooting Cisco Unified Ip Phone Security

    Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security and encryption, refer to Cisco Unified CallManager Security Guide.
  • Page 219: Security Configuration Menu

    “802.1X Authentication and Status” section on page 4-34). Status menu displays DHCP status as timing out (see the “Call Statistics Screen” section on page 7-17). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 9-13 OL-11528-01...
  • Page 220: General Troubleshooting Tips

    G.729 protocol (the default is G.711). When using G.729, calls between an IP phone and a digital cellular phone will have poor voice quality. Use G.729 only when absolutely necessary. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 9-14 OL-11528-01...
  • Page 221 When you are on a call that requires keypad input, if you press (DTMF) delay. the keys too quickly, some of them might not be recognized. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 9-15 OL-11528-01...
  • Page 222 In this case, the switch port on the phone can become disabled and the following message will appear in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem, re-enable the port from the switch. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 9-16 OL-11528-01...
  • Page 223: Resetting Or Restoring The Cisco Unified Ip Phone

    7914 is defined in Cisco Unified CallManager. 7914 are all amber. Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring the Cisco Unified IP Phone: Performing a Basic Reset, page 9-18 •...
  • Page 224: Performing A Basic Reset

    Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 225: Performing A Factory Reset

    Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased •...
  • Page 226 After you press these keys, the line buttons on the phone flash red and the phone goes through the factory reset process. Do not power down the phone until it completes the factory reset process and the main screen appears. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 9-20 OL-11528-01...
  • Page 227: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified CallManager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
  • Page 228: Using Voice Quality Metrics

    “Phone Features” section in the “Cisco Unified IP Phone” chapter in the Cisco Unified CallManager System Guide. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen” section on page...
  • Page 229: Troubleshooting Tips

    Troubleshooting and Maintenance Monitoring the Voice Quality of Calls MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
  • Page 230 Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Voice quality metrics do not account for noise or distortion, only frame loss. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 9-24 OL-11528-01...
  • Page 231: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 232 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 9-26 OL-11528-01...
  • Page 233 Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
  • Page 234: Appendix A Providing Information To User Via A Website

    How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance.
  • Page 235: How Users Get Copies Of Cisco Unified Ip Phone Manuals

    CallManager Design, Installation, and Operation Guides, which is distributed with Cisco Unified CallManager releases. For a list of available documentation for Cisco Unified IP Phones, go to this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm For a list of available documentation for Cisco Unified CallManager, go to this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm...
  • Page 236: How Users Subscribe To Services And Configure Phone Features

    How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities using the Cisco Unified CallManager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book.
  • Page 237: How Users Configure Personal Directory Entries

    • How the phone indicates that voice messages are waiting. Make sure that you have used Cisco Unified CallManager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: User Options pages.
  • Page 238 To configure user information, click the Password button. Step 2 The Cisco Unified IP Phone User window appears. Enter the Cisco Unified IP Phone user name and password and click OK. Step 3 To configure synchronization rules, click the Rules Options button.
  • Page 239 Step 6 button. The Configure Cisco Unified CallManager Web Server window appears. Enter the IP address or host name of the Cisco Unified CallManager and click Step 7 If you do not have this information, contact your system administrator. Click the Password button.
  • Page 240 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 241: Adding Language Overlays To Phone Buttons

    Adding Language Overlays to Phone Buttons To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text overlays to add to a phone.
  • Page 242 Installing the Cisco Unified CallManager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified CallManager Locale Installer on every Cisco Unified CallManager server in the cluster. Installing the...
  • Page 243: Technical Specifications

    14° to 140°F (–10° to 60°C) Height 8 in. (20.32 cm) Width 10.5 in. (26.67 cm) Depth 6 in. (15.24 cm) Weight 3.5 lb (1.6 kg) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 244: Cable Specifications

    Two (2) pair of Category 3 for 10-Mbps cables Two (2) pair of Category 5 for 100-Mbps cables Distance Requirements As supported by the Ethernet Specification, it is assumed that most Cisco Unified IP Phones should be within 330 feet (100m) of a phone closet. Cable Specifications •...
  • Page 245 Table C-3 describes the access port connector pinouts. Table C-3 Access Port Connector Pinouts Pin Number Function RD– Not Used Not Used TD– Not Used Not Used Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 246 Appendix C Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01...
  • Page 247 Admin. VLAN ID 4-11 802.1X Authentication Status menu Alternate TFTP 4-12 about 4-31 authenticated call 1-17 states 4-36 authentication 1-11, 3-19 authentication server, in 802.1X 1-19 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-1 OL-11528-01...
  • Page 248 Cisco IP Manager Assistant (Cisco IPMA) Bootstrap Protocol (BootP) Cisco Unified CallManager Busy Lamp Field (BLF) speed dial adding phone to database of 2-12 interactions with Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-2 OL-11528-01...
  • Page 249 Cisco Unified IP Phone Expansion Module deleting from phone 9-18 7914 requesting 2-11 attaching to phone 3-12 unlocking 4-32 troubleshooting 9-17 cleaning the Cisco Unified IP Phone 9-24 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-3 OL-11528-01...
  • Page 250 Span to PC Port 4-24 Directories URL Ethernet Information web page 4-17 8-3, 8-10 directory numbers, assigning manually 2-15 extension mobility direct transfer external power 2-5, 2-6 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-4 OL-11528-01...
  • Page 251 3-14 Host Name forced authorization codes HTTP, description HTTP Configuration menu about 4-17 options G.729 Authentication URL 4-17 G.729a Directories URL 4-17 G.729ab Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-5 OL-11528-01...
  • Page 252 Installing the Cisco Unified CallManager Locale Installer Internet Protocol (IP) phone button overlays for IP Address Logging Display 4-26 IP address, troubleshooting Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-6 OL-11528-01...
  • Page 253: Model Information Screen

    PC Port Configuration 4-14 (MLPP) 5-11 Subnet Mask music-on-hold 5-11 SW Port Configuration 4-13 mute button, description of TFTP Server 1 TFTP Server 2 4-10 overview Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-7 OL-11528-01...
  • Page 254 2-4, 2-5, 2-6 network requirements, for installing for the phone network statistics 7-13, 8-10 outage Network Statistics screen 7-13 2-6, 2-7 Network web page 8-3, 8-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-8 OL-11528-01...
  • Page 255 Locally Significant Certificate (LSC) 3-19 Recording Tone 4-22 media encryption 1-15 Recording Tone Duration 4-24 phone hardening 1-16 Recording Tone Local Volume 4-23 secure SRST reference 1-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-9 OL-11528-01...
  • Page 256 Services URL 4-17 statistics Services URL button 5-13 call 7-17 settings button, description of network 8-10 Settings menu access 3-20, 4-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-10 OL-11528-01...
  • Page 257 (MCID) 5-10 meet-me conference 5-10 technical specifications, for Cisco Unified IP Phone multilevel precedence and preemption (MLPP) 5-11 telephony features music-on-hold 5-11 abbreviated dialing Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-11 OL-11528-01...
  • Page 258 BLF for Call Lists 4-21 See TCP uncompressed wideband Transport Layer Security Unlock softkey 4-33 See TLS User Datagram Protocol Trivial File Transfer Protocol See UDP Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-12 OL-11528-01...
  • Page 259 8-3, 8-13 native, for data traffic Stream 2 8-3, 8-13 verifying Stream 3 9-10 8-3, 8-13 VLAN, interaction with Wideband Headset setting voice messaging system 5-15 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-13 OL-11528-01...
  • Page 260 Index XmlDefault.cnf.xml Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager IN-14 OL-11528-01...

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