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Cisco 7941G User Manual

Unified ip phone for cisco unified communications manager 9.0 (sccpand sip)
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Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and
7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
First Published: June 19, 2012
Last Modified: February 03, 2014
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  Summary of Contents for Cisco 7941G

  • Page 1 Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: June 19, 2012 Last Modified: February 03, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3: Table Of Contents

    Phone Screen Cleaning Feature Buttons and Menus Phone Help System Feature Availability SIP and SCCP Signaling Protocols Energy Savings Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 4 Make Speed Dial Call Dial from Corporate Directory on Phone Dial Personal Address Book (PAB) Entry Make Fast Dial Call Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 5 Set Up DND Settings Conference Calls Ad Hoc Conference Create Conference by Calling Participants Add New Participants to Conference Join Conference Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 6 Hunt Groups Log In and Out of Hunt Groups Shared Lines Remote-In-Use Icon Call Information and Barge Privacy Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 7 Headset, Handset, and Speaker Overview Handset Headset Control Wired Headset Sidetone Wireless Headset Wideband Headset Speakerphone AutoAnswer with Headset or Speakerphone Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 8 Access Personal Directory (for PAB and Fast Dial Codes) Search for PAB Entry Dial from PAB Entry Delete PAB Entry Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) viii...
  • Page 9 Edit Fast-Dial Phone Number Delete Fast Dial Personal Address Book Entry Address Book Synchronization Tool Speed Dial Setup on Web Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 10 C H A P T E R 1 0 Problems No Dial Tone or Cannot Complete Call Missing Softkey Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 11 Quality Reporting Tool Warranty A P P E N D I X A Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 12 Contents Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 13 Basic Call Options, on page Put calls on hold Hold and Resume, on page Mute calls Mute, on page 29 Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) xiii...
  • Page 14: Preface

    Note Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone, see the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common Cisco Unified IP Phone features and functionality.
  • Page 15: Safety And Performance Information

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
  • Page 16: Accessibility Features

    Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series.
  • Page 17: Chapter 1 Phone Features

    • A comprehensive online help system that displays information on the phone screen. Buttons and Hardware This section describes the phone buttons and hardware. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 18: Cisco Unified Ip Phone 7962G

    The following figure identifies the important parts of the phone. See Buttons and Hardware Identification, on page 3 for the description of the numbered items. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 19: Cisco Unified Ip Phone 7942G

    Buttons and Hardware Identification The following table describes the buttons and hardware on the phones. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 20 Settings button Opens and closes the Settings menu. Use the button to change phone screen contrast and ring settings. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 21: Line And Call Definitions

    Indicates an incoming call or new voice message. Line and Call Definitions The terms lines and calls can be easily confused. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 22: Line And Call Icons

    Busy Lamp Field Features, on page ringing (BLF Pickup) Line in Do Not Disturb Busy Lamp Field Features, on page (BLF feature) Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 23: Phone Screen Features

    Phone tab Indicates call activity. Feature tabs Indicate an open feature menu. See Feature Buttons and Menus, on page Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 24: Phone Screen Cleaning

    Press a feature tab. Each feature menu has a corresponding tab. The tab menus is visible when the feature menu is open. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 25: Phone Help System

    CallBack CallBack Call Forward CFwdALL Forward All Call Park Park Park Call PickUp PickUp PickUp Conference Confrn Conference Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 26: Sip And Sccp Signaling Protocols

    To learn which protocol your phone is using, you can contact your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 27: Energy Savings

    (for example, your work hours or work days change), see your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, see your system administrator. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 28 Phone Features Energy Savings Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 29: Phone Installation

    Wired and Wireless Headsets, page 16 Phone Installation Overview Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, see the following sections. Cisco Unified IP Phone Cable Installation The following figure and table show how to connect your phone.
  • Page 30: Hookswitch Clip Removal (Required)

    (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 31: Adjust Handset Rest

    Footstand Adjustment The Cisco Unified IP Phone includes an adjustable footstand. When you place the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount these phones to the wall by using the footstand or by using the optional locking wall mount kit.
  • Page 32: Phone Cable Lock

    Phone Cable Lock You can secure the Cisco Unified IP Phone to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
  • Page 33: Headset Support

    An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user.
  • Page 34 Phone Installation Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G) Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 35: Calling Features

    For more information, contact your system administrator. Basic Call Options The following procedures describe some easy ways to place a call on your Cisco Unified IP Phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified...
  • Page 36: Place Call

    Step 1 Press Step 2 Enter a number. Place Call Using Headset Procedure Perform one of the following actions: Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 37: Redial Number

    • Received Calls • Placed Calls Step 3 Select the listing or scroll to it and go off-hook. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 38: Additional Call Options

    • Look for Busy Lamp Field indicators to see if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line. • To place a call using your Cisco Extension Mobility profile, log in to the Cisco Extension Mobility service on a phone.
  • Page 39: Notify When Busy Or Ringing Extension Available (Callback)

    Dial a number. Step 2 After the tone, enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC). Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 40: Make Call From Mobile Phone Using Mobile Voice Access

    • Press (a Speed Dial button). • Use the Abbreviated Dial feature. • Use the Fast Dial feature. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 41: Dial From Corporate Directory On Phone

    You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 42 IP Phones or Softphone configured as shared lines, the additional phones stop flashing. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 43: Call Disconnect

    ID for the held call. • Displaying a flashing amber line button (depending on the line state). Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 44: Put Call On Hold

    • If a nonreverting held call is the only call on the line, the nonreverting held call resumes. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 45: Mute

    Navigation button to scroll to it. View Calls on Another Line Procedure Step 1 Press Step 2 Immediately press the line button Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 46: Switch To Call Overview Mode

    Switch from Connected Call to Answer Ringing Call Procedure Perform one of the following actions: • Press Answer. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 47: In-Progress Call Movement

    Step 2 Press Resume on your desk phone within 4 seconds and start talking on the desk phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 48: Handoff)

    Press Transfer again to complete the transfer or EndCall to cancel. Step 4 If your phone has on-hook transfer enabled, complete the transfer by hanging up. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 49: Talk To Transfer Recipient Before Transferring Call (Consult Transfer)

    You can also contact your system administrator regarding a longer timeout value. • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.
  • Page 50: Call Forward

    • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends.
  • Page 51: Set Up And Cancel Call Forward All From Phone

    • If both DND and AutoAnswer are enabled, only intercom calls autoanswer. • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.
  • Page 52: Set Up Dnd Settings

    “None” (to use the “Alert” setting configured by your system administrator). Conference Calls The Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. You can create a conference in various ways, depending on your needs and the features that are available on your phone.
  • Page 53: Create Conference By Calling Participants

    • A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by the other participants in the conference. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 54: Join Together Existing Calls On Single Phone Line

    Press the line button for the shared line. Step 2 In some cases, you must highlight the call and press cBarge to complete the action. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 55: Meet Me Conference

    Conference Participants List During a standard (ad hoc) conference, you can view a list of participants and remove participants. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 56: Control Conference Using Participants List

    • End the intercom call by pressing EndCall with the intercom call in focus. Do this if you do not want to hear the message. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 57: Place Intercom Call To Preconfigured Intercom Number

    • When your active call is being monitored or recorded, you can receive or place intercom calls. • You cannot place an intercom call on hold. If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that Note your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.
  • Page 58: Advanced Call Handling

    Procedure Step 1 Set up speed-dial buttons. Step 2 To place a call, press (a speed-dial button). Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 59: Make Call Using On-Hook Abbreviated Dial

    Answer Call Ringing on Another Extension Within Call Pickup Group Procedure Step 1 Press PickUp. You might have to go off-hook to display the softkey. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 60: Answer Call Ringing On Another Extension Outside Call Pickup Group

    If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 61: Call Park

    Hang up. Step 4 To pick up the parked call, enter the call park number from any Cisco Unified IP Phone in your network. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified...
  • Page 62: Direct And Store Active Call At Directed Call Park Number

    Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 63: Log In And Out Of Hunt Groups

    If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Privacy and Shared Lines, on page Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 64: Barge, Cbarge, And Shared-Line Calls

    Press Barge or cBarge to complete the action. You may need to press the more softkey to display Barge or cBarge. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 65: Privacy And Shared Lines

    If you use BLF Pickup, you can answer a ringing call for the line Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 66: Use Blf Pickup To Answer Ringing Call

    If your phone supports autopickup, the call connects automatically. Step 3 If the call rings on your phone, answer it. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 67: Secure Calls

    Authenticated call or conference Encrypted call or conference Non-secure call or conference Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 68: Vpn Client

    Cisco determines whether a device engaged in a call is trusted or untrusted. Lock or shield icons are not Note displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call may be secure.
  • Page 69: Suspicious Call Trace

    Contact your system administrator for a list of corresponding level for an outgoing call precedence numbers for calls. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 70: Cisco Extension Mobility

    Your system administrator must configure EM for you. The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified...
  • Page 71: Log In To Em

    Step 1 Choose > EM Service (name can vary). Step 2 When prompted to log out, press Yes. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 72: Change Your Pin Using Change Credentials Service

    The following table describes how to transfer calls. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 73: Mobile Connect And Mobile Voice Access

    510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 74: Put Call Picked Up On Mobile Phone On Hold

    • One phone: Enter 1 and enter the number you want to add as a remote destination, followed by pound (#). Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 75: Turn Off Mobile Connect From Mobile Phone

    Press Mobility to display the current remote destination status (Enabled or Disabled). Step 2 Press Select to change the status. Step 3 Press Exit. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 76 Calling Features Business Calls Using Single Phone Number Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 77: Chapter 4 Handset, Headset, And Speakerphone

    Press the Volume button during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 78: Headset

    Handset, Headset, and Speakerphone Headset Headset Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phones 7962G and 7942G also support wireless headsets. For information about purchasing headsets, see Wired and Wireless Headsets, on page You can use a headset with all of the controls on your phone, including However, if you use a wireless headset, refer to the wireless headset documentation for instructions.
  • Page 79: Wireless Headset

    AutoAnswer to use either the speakerphone or a headset. You may use AutoAnswer if you receive a high volume of incoming calls. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 80 Otherwise, calls ring normally and you must manually answer them. speakerphone AutoAnswer is disabled when the Do Not Disturb feature is active. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 81: Chapter 5 Phone Customization

    Choose a ringtone to play a sample of it. Step 4 Press Select and Save to set the ringtone, or press Cancel. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 82: Adjust Phone Ringer Volume Level

    Access your message indicator settings. Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 83: Phone Screen Customization

    Press Exit to return to the selection menu. Step 5 Press Save to accept the image or press Cancel. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 84: Change Phone Screen Language

    Step 1 Log in to your User Options web pages. Step 2 Access your line text label settings. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 85: Chapter 6 Call Logs And Directories

    • To see if the line in the call log is busy before placing a call to that line, look for Busy Lamp Field indicators. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 86: View Call Logs

    Erase All Call Records in All Logs Procedure Step 1 Press Step 2 Press Clear. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 87: Erase All Call Records In Single Log

    • Missed Call • Placed Calls • Received Calls Step 3 Highlight a call record. Step 4 Press Delete. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 88: Dial From Call Log (While Not On Another Call)

    To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete. Step 6 Press Dial. Step 7 Choose a menu item to handle the original call: Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 89: Place Call From Url Entry In Call Log

    Procedure Step 1 Press Step 2 Choose one of the following entries: • Missed Call • Received Calls Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 90: Directory Features

    Use your keypad to enter a full or partial name and press Search. Step 3 To dial, select the listing, or scroll to the listing and lift the handset. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 91: Dial From Corporate Directory (While On Another Call)

    • Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 92: Access Personal Directory (For Pab And Fast Dial Codes)

    Highlight the number that you want to dial and press OK. Step 6 Press OK again to dial the number. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 93: Delete Pab Entry

    Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as 9 or 1. Step 7 Choose Submit to add the entry to the database. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 94: Assign Fast Dial Code To Pab Entry

    Highlight the listing you want and press Select. Step 3 Press Dial. Step 4 Choose OK to complete the action. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 95: Delete Fast Dial Code

    Log Out of Personal Directory Procedure Step 1 Choose > Personal Directory (exact name can vary). Step 2 Choose Logout. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 96 Call Logs and Directories Personal Directory Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 97: Chapter 7 Voice Messages

    To send a call to a voice message system, press iDivert. For more information, see Call Transfer To Voice Message System, on page Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 98: Set Up And Personalize Voice-Message Service

    To connect each time to the voice message service on the primary line, contact your system administrator for the options. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 99: User Options Web Pages

    You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
  • Page 100: Select Device From User Options Web Page

    Enter your password in the Password field. Step 6 Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. Step 7 To sign out of your User Options web pages, select Logout.
  • Page 101: Personal Directory On Web

    Select Reset and then select Restart to refresh the phone configuration. You can now press the button to access PAB codes. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 102: Edit Personal Address Book Entry

    “raw” in the User Options web pages and do not display a configurable text label. Related Topics Personal Directory on Web, on page 85 Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 103: Assign Fast-Dial Code To Personal Directory Entry

    Enter a phone label for the button. Step 5 Click Save. Step 6 Click Reset and then click Restart to refresh the phone configuration. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 104: Search For Fast Dial Entry

    Search for a Fast dial entry. Step 3 Select one or more entries. Step 4 Select Delete Selected. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 105: Address Book Synchronization Tool

    Windows Address Book (if applicable) with your PAB. After synchronization, entries from your Microsoft Windows Address Book are accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator gives you access to TABSynch and provide detailed instructions.
  • Page 106: Set Up Abbreviated Dialing Codes

    If only one service is configured, the service opens by default. If more than one service is configured, select an option from the menu on the screen. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 107: Subscribe To Service

    On your User Options web page, search for services. Step 2 Select one or more entries. Step 3 Select Delete Selected. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 108: Change Service Name

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, see your system administrator.
  • Page 109: Change Browser Password

    Step 3 In the User Locale area, select an item from the Locale drop-down list. Step 4 Select Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 110: Change Phone Display Language

    Step 5 In the Incoming Call Forwarding area, select call forwarding settings for various conditions. Step 6 Select Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 111: Change Voice Message Indicator Setting Per Line

    Step 5 In the Audible Message Waiting Lamp area, choose the desired setting. Step 6 Select Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 112: Edit Line Text Label For Phone Display

    Phone and Access List setup for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to place and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 113: Set Up, View, Or Change Webdialer Preferences

    • Name: Enter a name for the mobile (or other) phone. • Destination Number: Enter your mobile phone number. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 114: Cisco Webdialer

    Step 10 Select Save. Cisco WebDialer Cisco WebDialer allows you to place calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator configures this feature for you. Use WebDialer with User Options Directory...
  • Page 115: Use Webdialer With Another Online Corporate Directory

    If you have an Extension Mobility profile, you can select your Extension Mobility logged-in device from the Calling device menu. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 116 WebDialer-enabled online directory. • Disable Auto Close: If selected, the call window does not close automatically after 15 seconds. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 117: Chapter 9 Additional Options

    Shared Lines, on page 47 Assistant • Cisco Unified Communications Manager • A shared line Assistant User Guide Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 118 Cisco Extension Mobility, on page phone number and settings to a Cisco Extension Mobility Service. shared Cisco Unified IP Phone Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 119: Chapter 1 0 Troubleshooting

    • Log into the Extension Mobility service. • Enter a CMC or FAC after dialing a number. (SCCP phones only.) Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 120: Missing Softkey

    You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned into a conference call. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 121: Cannot Access Settings Menu

    Call Forward All chain (also known as a maximum hop count). Solution Contact your system administrator for details. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 122: Security Error Message

    2 Press 1, 3 on the keypad. 3 Press until you can see the phone screen display. 4 Press Save. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 123: Phone Screen Is Too Light Or Too Dark (Cisco Unified Ip Phones 7962G And 7942G)

    Access VPN performance Choose > Status > Network Statistics. information related to the data transmitted and received Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 124: Quality Reporting Tool

    • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 125: Appendix A Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 126 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 127 Cisco Unified IP Phone 7961G 2, 3 prioritizing Cisco Unified IP Phone 7961G-GE 2, 3 redirecting while ringing Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1...
  • Page 128 Join conference calls 36, 39 Meet-Me security and viewing and removing participants 23, 103 types Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2...
  • Page 129 3, 5, 6, 7, 34, 47, 49, 65, 94 help button and call forward and call forwarding Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3...
  • Page 130 Mute button configuring search for subscribe to See also User Options web pages Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4...
  • Page 131 SCCP versus SIP protocol Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-5...
  • Page 132 User Options web pages sign in and out WebDialer user settings 93, 94 wideband change browser password headset Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-6...

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