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Cisco 7961G Phone Manual

Cisco unified ip phones
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User Guide for
Cisco Unified IP Phones
7961G and 7941G

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  Summary of Contents for Cisco 7961G

  • Page 1 User Guide for Cisco Unified IP Phones 7961G and 7941G...
  • Page 2: Common Phone Tasks

    Quick Reference Guide for for a multiparty call in the Details choose a call log. To Use your call logs Missed Calls and Received Cisco Unified IP Phones dial, highlight a listing Calls logs and go off-hook. 7961G and 7941G Dial Dial a phone number Press EditDial, <<...
  • Page 3: Other Features

    Other Features Phone Screen Icons Send a call to your voice iDivert messaging system Message waiting Line and Call State Join several calls already on Join a single line to create a Option selected Call Forwarding enabled conference Feature enabled more Display additional softkeys Call on hold...
  • Page 4: Table Of Contents

    Contents Getting Started 1 Using this Guide 1 Safety and Performance Information 2 Connecting Your Phone 3 An Overview of Your Phone 5 Understanding Buttons and Hardware 5 Understanding Phone Screen Features 7 Cleaning the Phone Screen 7 Understanding Feature Buttons and Menus 7 Understanding the Help System on Your Phone 8 Understanding Lines vs.
  • Page 5 Understanding Standard Conference Calls 14 Starting and Joining a Standard Conference 14 Using a Shared Line 16 Using a Handset, Headset, and Speakerphone 17 Using Phone Settings 18 Customizing Rings and Volume 18 Customizing the Phone Screen 18 Using Call Logs and Directories 19 Using Call Logs 19 Using Corporate Directory on Your Phone 20 Accessing the Voicemail System 21...
  • Page 6: Getting Started

    Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to...
  • Page 7: Safety And Performance Information

    Safety and Performance Information Read the following safety notices before installing or using your Cisco Unified IP Phone: IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
  • Page 8: Connecting Your Phone

    Connecting Your Phone IMT will likely initially connect your new Cisco Unified IP Phone to the APU IP telephony network. If your phone needs to be moved for any reason, refer to the figure and table below to connect your phone.
  • Page 9 Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees.
  • Page 10: An Overview Of Your Phone

    The Cisco Unified IP Phone 7961G provides six line buttons for phone lines, while the Cisco Unified IP Phone 7941G provides two line buttons (see Understanding Buttons and Hardware, page 5 for more details).
  • Page 11 Item Description For more information, see... Phone screen Shows phone features. Understanding Phone Screen Features, page 7 Footstand Allows you to adjust the angle of the phone. Adjusting the Footstand, button page 3 Messages Auto-dials the voicemail system. Accessing the Voicemail button System, page 21 Directories...
  • Page 12: Understanding Phone Screen Features

    Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: Displays the phone number (extension number) for your primary phone line. Primary phone When several feature tabs are open, the phone number and the time and line date alternate display in this area.
  • Page 13: Understanding The Help System On Your Phone

    Lines—Each line corresponds to a phone number (or extension) that others can use to call you. The Cisco Unified IP Phone 7961G supports one to six lines and the Cisco Unified IP Phone 7941G supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen.
  • Page 14: Understanding Feature Availability

    Icon Call State Description On-hook line No call activity on this line. You are dialing a number or an outgoing call is ringing. See Placing a Off-hook line Call—Basic Options, page 10 for dialing options. Connected You are currently connected to the other party. call An incoming call is ringing on one of your lines.
  • Page 15: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability may vary. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...
  • Page 16: Answering A Call

    For more information, If you want to... Then... see... Press for the new line. The Place a call while another Using a Shared Line, page call on the first line will be placed call is active (using a on hold automatically. different extension) Enter a number.
  • Page 17: Using Hold And Resume

    Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green If you want to... Then... Make sure the appropriate call is highlighted. Put a call on hold Press Hold.
  • Page 18: Viewing Multiple Calls

    Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call- handling efforts. In standard viewing mode, your phone displays calls as follows for the highlighted line: • Calls with the longest duration display at the top of the list. •...
  • Page 19: Forwarding All Calls To Another Number

    You must configure this feature per line; if a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. Making Conference Calls Your Cisco Unified IP Phone allows you to join up to four parties into one telephone conversation, creating a conference call. Understanding Standard (ad hoc) Conference Calls...
  • Page 20 If you want to... Then... From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) • Create a conference by Enter the participant’s phone number. Wait for the call to connect. calling participants Press Confrn again to add the participant to your call.
  • Page 21: Using A Shared Line

    Using a Shared Line You might have a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use The Remote-in-Use icon appears when another phone that shares a line on your phone has a connected call.
  • Page 22: Using A Handset, Headset, And Speakerphone

    Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Press to toggle headset mode on and off. You can use the Use a headset headset in conjunction with all of the controls on your phone, including...
  • Page 23: Using Phone Settings

    Using Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Volume You can customize the ring your phone uses to indicate an incoming call and adjust the ringer volume for your phone.
  • Page 24: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to...
  • Page 25: Using Corporate Directory On Your Phone

    Note: Phones with shared lines will display missed call notifications and missed calls in the call logs for all lines on the phone. To determine which line missed the call, view call details in the call log for missed calls. To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and press Details.
  • Page 26: Accessing The Voicemail System

    Accessing the Voicemail System To access the voicemail system, use the Messages button . This automatically dials the voicemail extension for the Cisco phones, ext 3620. If you want to... Then... Set up and personalize Press and follow the voice instructions.
  • Page 27: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot problems with your phone. For more information, please contact the IMT Support Desk. Symptom Explanation One or more of the following factors might apply: •...
  • Page 28: Index

    Index Cisco Unified IP Phone adjusting height of, 3 answering calls, options for, 11 connecting, 3 Auto Dial, 10 description of, 5 feature configuration for, 9 illustration of, 5 call activity area, viewing, 7 online help for, 8 call forwarding, 14...
  • Page 29 footstand adjusting, 3 us, using, 7 button, identi fying, 3 messages warding calls, options for, 14 indicator for, 2 to, 21 listening ssages button, d escription of, 6 dset ssed calls, recor ds of, 19 indicat or light strip, 6 multiparty calls, viewing details of, 2 securing in cradle, 4 multiple calls, handling, 12...
  • Page 30 button, identifying, 6 hanging up with, 11 received calls, records of, 19 using, 17 redial, 10 status line, viewing, 7 remote-in-use icon for shared lines, 16 switching calls, 12 resume, using, 12 ringer customizing, 18 transferring, options for, 13 indicator for, 6 troubleshooting, 22 safety, warnings, 2 voice message indicator, 21...

This manual is also suitable for:

7941g