Aastra 9000i Series Administrator's Manual page 715

Generating and Sending Support Information from the Aastra Web UI
Use the following procedure to generate and send Support Information files to the server.
Aastra Web UI
1 Click on Status->System Information-> Support Information.
2 Note: Press <Upload>. The phone immediately generates the applicable Support Information
files (server.cfg, local. cfg, and/or crash.cfg) and sends the files to the pre-defined server. The
message "Files Sent" displays.
Limitations
• If sending the Support Information files to a folder on the server, then writing privileges
must be allowed for that folder.
• If the Administrator password and username are configured in the Server.cfg file, a User can
retrieve that information after the Server.cfg file is loaded to the server.
• TFTP does not report transmission failure if the destination server is down. In this case, the
Support Information files are not sent.
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Upload
Button
41-001343-01 Rev 02, Release 3.2.2