Page 1: User Guide
Aastra Model 9480i IP Phone User Guide Release 3.2 41-001382-00 REV00 – 01.2011...
Page 2: Software License Agreement
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Page 3: Table Of Contents
Keypad Keys ...........................15 Methods for Customizing Your Phone ..................16 Phone Options via the IP Phone UI ..................16 Phone Options via the Aastra Web UI ..................19 Phone Status ..........................23 Phone Status via IP Phone UI ....................23 Finding Your Phone’s IP Address ...................24 Phone Status via the Aastra Web UI ..................25...
Page 4: Table Of Contents
Table of Contents Phone Lock ..........................57 Defining an Emergency Dial Plan ..................59 Line Keys and Softkeys ......................61 Multiple Line and Call Appearances ..................61 Softkeys ..........................62 State-Based Softkey ........................64 Line Key ..........................67 Creating a Speed Dial Key ......................70 Editing Speed Dial Keys ......................77 "Do not Disturb"...
Page 5 Table of Contents Pre-dialing a Number ......................129 Using Handsfree Speakerphone ....................129 Using a Headset ........................130 Using Intercom ........................131 Redial ............................133 Mute ............................134 Receiving Calls ..........................135 Answering an Incoming Call ....................135 Sending an Incoming Call to Voicemail ................136 Handling Calls ...........................137 Placing a Call on Hold ......................137 Transferring Calls .........................139 Indication of Transferred Calls .....................141...
Page 6 Table of Contents Preferred Line and Preferred Line Timeout ................203 Goodbye Key Cancels Incoming Calls .................204 Message Waiting Indicator ....................207 Incoming Intercom Call Features ..................208 Using Redial Key for “Last Number Redial” ...............211 Group RTP Paging (receives RTP streams) ................212 Shared Call Appearance (SCA) Call Bridging ..............213 Available Features Enabled by Administrators ..............217 Outgoing Intercom Calls .......................217...
Page 7: Welcome
About this Guide This guide explains how to use the basic features of your new 9480i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.
Page 8: Requirements
Telecom. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 9480i phone, please refer to the Aastra 9480i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide.
Page 9: Getting Started
Getting Started The 9480i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 10 DHCP: waiting for IP... The 9480i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
Page 11 Downloading Language Packs When the configuration update is complete, the phone displays the following screens and then displays the Idle screen. Network Done John Smith Sat Jan 1 12:18am Services Icom Callers Idle Screen Model 9480i IP Phone User Guide...
Page 12: Network Connected/Network Disconnected
However, if changes have been made to your phone’s network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 9480i IP Phone Installation Guide, the section "Connecting to the Network and to Power".
Page 13: Idle Screen
Intercom, respectively. You can also press the Services and Intercom hard keys to access those functions. You can configure the 6 softkeys with up to 20 functions as required. 9480i Hold Redial Goodbye Softkeys Options Intercom PQRS WXYZ hard key Xfer Icom Conf Services Services hard key Model 9480i IP Phone User Guide...
Page 14 "More" displays on the screen. Pressing the More softkey toggles between the first screen and a second screen of softkeys configured on your phone. Additional John Smith Speed Dial Softkeys Sat Jan 1 12:18am Support More More Screen (Second screen) Model 9480i IP Phone User Guide...
Page 15 This screen displays the following keys located on the bottom left of the screen: • Dial • Conf (Conference) • Xfer (Transfer) A More softkey also displays at the bottom right of the screen if you have configured softkeys other than the default softkeys. Model 9480i IP Phone User Guide...
Page 16 Services Icom Home Conf Directory Xfer More More Callers After Handset Pickup Idle Screen After Pressing "More" Note: The 6 softkeys are state-based configurable softkeys and allow you to configure up to 20 functions. Model 9480i IP Phone User Guide...
Page 17: Ip Phone Keys
IP Phone Keys Key Panel The following sections describe the various 9480i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Model 9480i IP Phone User Guide...
Page 18 Navigation Keys   Goodbye Key Keypad   Options Key LCD Screen   Hold Key Volume Control (+) (-)   Redial Key Handsfree Key   Softkeys Hard Keys   Model 9480i IP Phone User Guide...
Page 19: Key Descriptions
Key Descriptions The following table identifies the keys on the key panel of your 9480i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, Goodbye such as the Options List, without saving changes.
Page 20 Note: At the idle screen, you can press the UP arrow key to enter the Directory List. You can press the DOWN arrow key to enter the Callers List. Softkeys - 6 state-based softkeys on the 9480i IP Phone. (up to 20 programmable functions)
Page 21: Keypad Keys
Keypad Keys The 9480i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 9480i phone keypad includes the following: Keypad Key Description...
Page 22: Methods For Customizing Your Phone
• Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI Options Options You can customize your phone by pressing the Options key and accessing the IP Phone These options allow you to customize the following phone settings.
Page 23 Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages Phone Lock Model 9480i IP Phone User Guide...
Page 24 References For more information about customizing your phone using the available options from the IP Phone UI, see the section “Customizing Your Phone” page For more information about administrator options, contact your System Administrator. Model 9480i IP Phone User Guide...
Page 25: Phone Options Via The Aastra Web Ui
In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP...
Page 26 The Network Status window displays for the IP phone you are accessing. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. Model 9480i IP Phone User Guide...
Page 27 The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions The Status section displays the network status and the MAC address of the IP phone. It Status also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone.
Page 28 Time and Date Settings • Webpage Language and Input Language Account Configuration - Allows you to configure “do not disturb” (DND) and “call forwarding” (CFWD) by account. You can have multiple accounts on the 6755i. Model 9480i IP Phone User Guide...
Page 29: Phone Status
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Page 30: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 31: Phone Status Via The Aastra Web Ui
Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
Page 32 The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed. SIP Account Status...
Page 33 SIP Account Status Used? 9057604603@anasipproxy.aastra.com:5060 Registered where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060” Status is “Registered” Backup registrar is used (“Yes”) SIP Error Displays on accounts when registration fails with the SIP proxy server. Number Example:...
Page 34: Customizing Your Phone
Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 35 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
Page 36 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field Note: See the Ring Tones Table page 28 for valid values. 6. Click Save Settings. Model 9480i IP Phone User Guide...
Page 37: Contrast Level
5. Use the 3 and 4 navigation buttons to increase or decrease the intensity of contrast lighting on the LCD. Contrast Level Contrast Level: Cancel - Done - 6. Press Done to save your selection. Model 9480i IP Phone User Guide...
Page 38: Backlight
5. Use the 5 and 2 navigation buttons to select the Backlight status for your phone. Default is "Auto". Available options are: • Auto (Default) • 6. If you selected "Off", press Done to save your setting. Backlight Auto Cancel - Done - Model 9480i IP Phone User Guide...
Page 39 OFF the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required. Backlight On Time 10 seconds - Backspace - Clear Cancel - Done - 9. Press Done to save your setting. Model 9480i IP Phone User Guide...
Page 40: Live Dialpad
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 9480i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Page 41: Set Audio
You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 9480i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 42 5. Select the audio mode you want to use on your phone. Default is Speaker. Valid values are: Speaker (Default) • • Headset • Speaker/Headset Headset/Speaker • Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel - Done - 6. Press Done to save your setting. Model 9480i IP Phone User Guide...
Page 43 2. Headset Mic Volume - Select Done - 8. Select the Low, Medium, or High volume level. Default is Medium. Headset Mic Volume Medium High Cancel - Done - 9. Press Done to save your selection. Model 9480i IP Phone User Guide...
Page 44: Time And Date
3. Select Time and Date. 4. Select Set Time. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - Model 9480i IP Phone User Guide...
Page 45 2. Select Time and Date. 3. Select Set Date. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - Model 9480i IP Phone User Guide...
Page 46 Date Format Sun Jan 2 2-Jan-00 2000-01-02 02/01/2000 02/01/00 02-01-00 01/.02/00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan Cancel - 02.01.2000 Done - 8. Press Done to save the Date Format. Model 9480i IP Phone User Guide...
Page 47 1. Select Preferences. 2. Select Daylight Savings. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - Model 9480i IP Phone User Guide...
Page 48 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - 4. Select from Time Server 1, Time Server 2, or Time Server 3. Model 9480i IP Phone User Guide...
Page 49 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) • 24h (24 hour format) • Note: The time and time format you configure display on the phone’s idle screen. Model 9480i IP Phone User Guide...
Page 50 5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers. Note: Time Servers can only be entered if NTP Time Servers is enabled. 6. Click Save Settings. Model 9480i IP Phone User Guide...
Page 51: Language
Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Page 52 For more information about loading language packs, see your System Administrator. 1. Click Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: English (default) •...
Page 53 IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Page 54 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Model 9480i IP Phone User Guide...
Page 55 Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> # / \ @ # / \ @ Model 9480i IP Phone User Guide...
Page 56 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. Example...
Page 57 1. Click Basic Settings->Preferences->Language Settings. 2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are: English (default) •...
Page 58 IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 9480i IP Phone. Model 9480i IP Phone User Guide...
Page 59: User Password
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password...
Page 60 ” (all lowercase) and the password field is user left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click Save Settings. Model 9480i IP Phone User Guide...
Page 61: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 62: Restarting Your Phone
If you do not wish to restart your phone, press Cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click Operation->Reset. 2. Click Reset 3. Click OK at the confirmation prompt. Model 9480i IP Phone User Guide...
Page 63: Phone Lock
“Phone Lock Key” page 120. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field • displays a screen that allows you to enter and save a new user password.
Page 64 The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click Unlock. The phone unlocks dynamically and displays the following message: "Phone is unlocked". Model 9480i IP Phone User Guide...
Page 65: Defining An Emergency Dial Plan
In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Model 9480i IP Phone User Guide...
Page 66 Default for this field is 911|999|112|110. 3. Click Save Settings to save the emergency dial plan to your phone. Reference For more advanced options you can set on your phone, see “Additional Features” page 188. Model 9480i IP Phone User Guide...
Page 67: Line Keys And Softkeys
Keys Multiple Line and Call Appearances The 9480i has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents.
Page 68: Softkeys
Softkeys Your 9480i has 6 multi-functional, state-based softkeys with up to 20 programmable functions. Softkeys (state-based) You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the softkeys and provides a description for...
Page 69 RTP streams from pre-configured multicast addresses (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path, Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this parameter, “Group RTP Paging (receives RTP streams)” page 212.
Page 70: State-Based Softkey
State-Based Softkey On the 9480i softkeys, you can configure a specific state to display when a softkey is being used. Softkeys (state-based) The following table describes the states available to configure for the softkeys. State Description idle The phone is not being used.
Page 71 Key Display Behavior On the 9480i IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 72 The following illustrations show the configuration of Key 12 and how that key displays on the phone. Key 12 configured as a speed dial John Smith Key 12 displays in Sat Jan 1 12:18am softkey position 1 on the phone - LAB Model 9480i IP Phone User Guide...
Page 73: Line Key
Line Key You can set a softkey to act as a line/call appearance key on the 9480i. This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see “Multiple Line and Call Appearances”...
Page 74 5 and 2 display. By using the navigation keys, you can access the same functionality as the Previous and Next softkeys. You use the Aastra Web UI to set a softkey as a line. Model 9480i IP Phone User Guide...
Page 75 Configuring a Line Key You can set a key as an additional line on the 9480i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see “Multiple Line and Call...
Page 76: Creating A Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dial ing. You can program the keys on the 9480i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
Page 77 "ABC 4" softkey to specify uppercase letters or lowercase letters when entering the name. You can enter up to 16 letters in the "Enter Name:" field. 3. Press the 2 key to move to the next field. Model 9480i IP Phone User Guide...
Page 78 7. Press the "Save" softkey to save the speed dial information to the speed dial key you selected. Note: To delete or remove a speed dial configuration from the phone, you can press the Remove key. Model 9480i IP Phone User Guide...
Page 79 (i.e. press 2 three times to access C). Press 4 to move to the next space, or wait for the cursor to automatically advance to the next position. To insert a space between letters, press 4. To backspace and erase a mistake, press the Backspace softkey. Model 9480i IP Phone User Guide...
Page 80 10. Press the "Save" softkey to save the speed dial information to the speed dial key you selected. Note: To delete or remove a speed dial configuration from the phone, you can press the Remove key. Model 9480i IP Phone User Guide...
Page 81 6. In the "Line" field, select a line to apply to this softkey. Valid values are 1 through 9. 7. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 8. Click Save Settings. Model 9480i IP Phone User Guide...
Page 82 Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI 1. Click Operation->Keypad Speed Dial.. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key.
Page 83: Editing Speed Dial Keys
- Operation->Softkeys and XML • Using the IP Phone UI at the path: - Options->Preferences->Speed Dial Edit The following illustration shows the path in the 9480i IP Phone UI for editing a speed dial key. Preferences Enter Name: 1. Tones John Smith 2.
Page 84 2. You can delete a speed dial key by pressing the Remove key. Editing a Speed Dial on a Softkey Aastra Web UI 1. Click Operation->Softkeys and XML.. 2. Select the key configured for speed dial . Model 9480i IP Phone User Guide...
Page 85 Note: You can delete a speed dial key by removing the information from the "Value" field. Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI 1. Click Operation->Keypad Speed Dial. 2. Select from "Digit 1" through "Digit 9".
Page 86: Do Not Disturb" (Dnd) Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the softkeys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Page 87: Busy Lamp Field (Blf) Key
Supervisor’s phone shows that the worker’s phone is in use and busy. On the 9480i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key.
Page 88 6. In the "Line" field, select a line for which to apply this softkey. Valid values are 1 through 9. 7. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 8. Click Save Settings. Model 9480i IP Phone User Guide...
Page 89: Blf List Key
You can use a BLF\List configured key to dial out. Example A receptionist has a 9480i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 9480i, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.
Page 90 6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my53i-blf-list@as.broadworks.com. Note: Contact your System Administrator for the BLF List URI. 7. Click Save Settings. Model 9480i IP Phone User Guide...
Page 91: Automatic Call Distribution (Acd) Key (For Sylantro Servers)
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 9480i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD softkey. When you want...
Page 92 Configuring an Automatic Call Distribution (ACD) Key Aastra Web UI Use the following procedure to configure ACD on the 9480i IP Phone. The procedure shows the softkey screens as an example. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20".
Page 93 The table below shows the status of the LED as they may appear on your IP phone. Phone Status: Logged In Model and Available Status: Unavailable Logged Out 9480i Solid Red LED Blinking Red LED No LED icon Blinking icon icon Model 9480i IP Phone User Guide...
Page 94 Use the Backspace softkey to move back a space and delete a character if Note: required. Use the Cancel softkey to cancel the ACD login. Your phone logs into the queue on the server. Model 9480i IP Phone User Guide...
Page 95 IP phone. Contact your System Administrator for more information. 8. To logout of the queue, press the Log Out softkey. The server no longer distributes phone calls to your IP phone. Model 9480i IP Phone User Guide...
Page 96: Directed Call Pickup/Group Call Pickup Keys (For Sylantro Servers)
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Page 97 Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers) Aastra Web UI Use the following procedure to configure Directed Call Pickup on the 9480i IP Phone. The procedure shows the softkey screens as an example. 1. Click Operation->Softkeys and XML..
Page 98 Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Aastra Web UI Use the following procedure to configure Group Call Pickup on the 9480i IP Phone. The procedure shows the softkey screens as an example. Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function.
Page 99 3. Press the Pickup Key for the extension you select. The call is answered. DCP on line: Select an extension 1. 2201 2. 2202 Press the Pickup 3. 2203 Key to answer - Pickup - Cancel the call Model 9480i IP Phone User Guide...
Page 100: Xml Key
The XML services must be set up by your System Administrator before you can use the key. Contact your System Administrator for more information. On the 9480i IP phone, you can access the XML applications from the IP Phone UI in two ways: •...
Page 101 3. In the "Type" field, select "Services". 4. In the "XML Application URI" field, enter the applicable URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. Model 9480i IP Phone User Guide...
Page 102 5. In the "Value" field, enter a URI(s) to apply to this key. Note: Contact your System Administrator for the appropriate value(s) to enter in the "Value" field. 6. Check (enable) or uncheck (disable) the states you want to apply to this softkey. Model 9480i IP Phone User Guide...
Page 103 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the softkey. For user input services, follow the prompts as appropriate. 4. To exit from the "Services" menu, press the Services key again. Model 9480i IP Phone User Guide...
Page 104 From an XML Softkey 1. Press the XML softkey on the 9480i phone. A "Custom Features" screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service.
Page 105: Flash Key
Flash Key You can set a softkey to generate a flash event when it is pressed on the 9480i. You do this by setting the softkey to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 106: Sprecode Key
Contact your System Administrator for information about available services. Setting a Sprecode Key Aastra Web UI Use the following procedure to configure a sprecode softkey on the 9480i phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20".
Page 107: Park/Pickup Keys
Park/Pickup Keys The 9480i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, and Sylantro servers. The park/pickup feature performs as follows: •...
Page 108 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" key. If the call pick up is successful, you are connected with the parked call. Model 9480i IP Phone User Guide...
Page 109: Last Call Return (Lcr) Key (Sylantro Servers Only)
Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a softkey. This feature is for Sylantro servers only. How it works If you configure "lcr" on a softkey, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr”...
Page 110 4. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 through 9. 5. Check (enable) or uncheck (disable) the states you want to apply to this softkey. 6. Click Save Settings. Model 9480i IP Phone User Guide...
Page 111: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey or programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 112: Blf/Xfer
BLF/Xfer and Speed Dial • When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Model 9480i IP Phone User Guide...
Page 113 4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click Save Settings. Model 9480i IP Phone User Guide...
Page 114: Speed Dial/Xfer
Speed Dial/Xfer The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dial ing. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The Speed Dial/Xfer key combines the Speed Dial and Xfer key's functionality together allowing the user to transfer calls or use Speed Dial with one key.
Page 115 4. In the “Value” field, enter the speed dial extension or the extension to transfer calls to (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click Save Settings. Model 9480i IP Phone User Guide...
Page 116: Speed Dial/Conf
Speed Dial/Conf The 9480i allows you to configure a softkey to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 117 4. In the “Value” field, enter the speed dial extension or the extension to add to the conference (for example, “5551212”). 5. In the “Line” field, select the line for which you want to use the key functionality. 6. Click Save Settings. Model 9480i IP Phone User Guide...
Page 118: Services Key
Services Key The 9480i has a “Services” hard key on the front panel of the phone. However, you can use any softkey to configure a Services key.. 9480i Hold Redial Goodbye Options Services hard key PQRS WXYZ Xfer Icom Conf Services The Services key accesses enhanced features and services provided by third parties.
Page 119 Configuring a Services Key Aastra Web UI Use the following procedure to configure a Services softkey on the 9480i phone. 1. Click Operation->Softkeys and XML.. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Services.
Page 120: Directory Key
Directory Key On the 9480i, you can press the UP arrow navigation key to enter the Directory List. You can also configure a Directory key on any of the available softkeys, using the Aastra Web UI. Pressing the Directory key displays the “Directory List”.
Page 121 Configuring a Directory Key Aastra Web UI Use the following procedure to configure a Directory softkey on the 9480i phone 1. Click Operation->Softkeys and XML.. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Directory.
Page 122: Callers List Key
Callers List Key On the 9480i, you can press the DOWN arrow navigation key to enter the Callers List. You can also configure a Callers List key on any of the available softkeys, using the Aastra Web UI. Pressing the Callers List key displays the “Callers List”.
Page 123 Configuring a Callers List Key Aastra Web UI Use the following procedure to configure a Callers List softkey on the 9480i phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Callers List.
Page 124: Intercom Key
Intercom Key The 9480i has an “Intercom” hard key on the front panel of the phone. You can configure an Intercom key on any of the available softkeys, using the Aastra Web UI. Pressing the Intercom key automatically connects with a remote extension for outgoing calls or answers an incoming intercom call..
Page 125 Configuring an Intercom Key Aastra Web UI Use the following procedure to configure an Intercom softkey on the 9480i phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select Intercom.
Page 126: Phone Lock Key
“Phone Lock”. Configuring a Phone Lock Key Aastra Web UI Use the following procedure to configure a Phone Lock key on the 9480i IP Phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20".
Page 127 2. Enter your user password and press ENTER. The phone unlocks. The LED for the key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the key you just pressed. Model 9480i IP Phone User Guide...
Page 128: Paging Key (Sends The Rtp Stream)
4. In the “Value” field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port. (For example, 239.0.1.15:10000). Model 9480i IP Phone User Guide...
Page 129 6. Click Save Settings. Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.
Page 130 Drop 2. Press the Drop key to end the multicast RTP session and return to the idle screen. Note: If you enable global DND on the phone, the incoming multicast RTP session is dropped. Model 9480i IP Phone User Guide...
Page 131: None Key
“Key Display Behavior” page Configuring a None Key Aastra Web UI Use the following procedure to configure a None key on the 9480i IP Phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select None.
Page 132: Empty Key
If a particular softkey is not defined, it is ignored. Configuring an Empty Key Aastra Web UI Use the following procedure to configure an Empty softkey on the 9480i phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20".
Page 133: Deleting A Key
Deleting a Key Aastra Web UI Use the following procedure to delete a key function on the 9480i IP Phone. 1. Click Operation->Softkeys and XML. Softkeys 2. Select from "Key 1" through "Key 20". 3. In the "Type" field, select none.
Page 134: Making Calls
Making Calls This section describes ways to make calls on your 9480i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button...
Page 135: Pre-Dialing A Number
If you are in Speaker/headset audio mode, press to switch between handsfree and headset. Goodbye • When the handset is on hook, press to disconnect the call. When handsfree is on, the speaker light turns on. Model 9480i IP Phone User Guide...
Page 136: Using A Headset
Using a Headset The 9480i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Page 137: Using Intercom
Using Intercom On the 9480i, you can use the Icom hard key to automatically connect with a remote extension or answer an incoming intercom call. 9480i Hold Redial Goodbye Options Intercom hard key PQRS WXYZ Xfer Icom Conf Services Using the Icom Key IP Phone UI 1.
Page 138 You can set specific incoming Intercom call features on the 9480i IP phone using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller.
Page 139: Redial
You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press R R edial edial 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. Model 9480i IP Phone User Guide...
Page 140: Mute
To switch mute on or off, press Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Model 9480i IP Phone User Guide...
Page 141: Receiving Calls
If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for your extension. Goodbye Note: button can be used to cancel the call pickup procedure. Model 9480i IP Phone User Guide...
Page 142: Sending An Incoming Call To Voicemail
If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). Model 9480i IP Phone User Guide...
Page 143: Handling Calls
The screen displays "Call Held" with the line number the call is held at the phone. Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold. Model 9480i IP Phone User Guide...
Page 144 If you have more than 1 call on hold, you can scroll through the held call information by pressing navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you disconnect from the call. Model 9480i IP Phone User Guide...
Page 145: Transferring Calls
IP Phone UI The 9480i has an Intercom hard key on the front panel. In addition, when you lift the handset on the phone, the Transfer key displays on the softkeys by default. Use either the Intercom hard key or the softkey to transfer call.
Page 146 Transferring Two Existing Calls The 9480i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold.
Page 147: Indication Of Transferred Calls
Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). The 9480i has a Conference hard key on the front panel. In addition, when you lift the handset on the phone, the Conference key displays on the softkeys by default. Use either the Conference hard key or softkey to create conference calls.
Page 148 Local Conferencing The 9480i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 9480i. Note: Your System Administrator can set your Conference key to speed dial a specific number.
Page 149 4 drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 9480i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 9480i uses Local Conferencing by default.
Page 150 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1. Model 9480i IP Phone User Guide...
Page 151 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 9480i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and...
Page 152 6. Press the Conf Key again to join the Parties to the active conference. Ending a Conference and Transferring Remaining Parties The 9480i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key.
Page 153: Ending Calls
Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call. Model 9480i IP Phone User Guide...
Page 154: Managing Calls
Managing Calls The 9480i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
Page 155 “Adding New Entries to the Directory List” (page 150) • “Editing Entries in the Directory List” (page 151) • “Deleting Entries from the Directory List” (page 154) • “Saving Entries to the Directory List” (page 155) Model 9480i IP Phone User Guide...
Page 156 The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List. Name Number more Line: 1 Save Backspace Cancel Screen 1 Label more Office | Save Backspace Label Cancel Screen 2 Model 9480i IP Phone User Guide...
Page 157 Office 905-760-9999 Line: 1 | Delete Dial Change Add Number Quit The following example shows the same Directory entry without a label. Steve Smith 905-760-9999 Line: 1 | Delete Dial Change Add Number Quit Model 9480i IP Phone User Guide...
Page 158 Line: 1 | Delete Dial Arrange Change Add Number Quit Home 783-555-7676 Line: 1 | Delete Dial Arrange Change Add Number Quit Cell 783-444-5555 Line: 1 | Delete Dial Arrange Change Add Number Quit Model 9480i IP Phone User Guide...
Page 159 783-444-5555 Line: 1 | Delete Dial Arrange Change Add Number Quit 905-760-9999 Line: 1 | Delete Dial Arrange Change Add Number Quit Home 783-555-7676 Line: 1 | Delete Dial Arrange Change Add Number Quit Model 9480i IP Phone User Guide...
Page 160 3. Press Number to delete only a specific number associated with a name. 4. Press Entries to delete the entire directory entry (name, all numbers, labels, and lines associated with the name) from the Directory List. 5. Press Cancel to cancel the delete function. Model 9480i IP Phone User Guide...
Page 161 1. During an active call, while the name, number, and/or label of the incoming caller displays to the LCD, press UP arrow or press the Directory softkey. 2. Press the Add New key. The name and/or number from the active call gets stored to the Directory. Model 9480i IP Phone User Guide...
Page 162 1. Press the Redial List) key. R R edial edial 2. Scroll to the entry you want to copy to the Directory List. 3. Press Copy. The entry is saved in the Directory List. Model 9480i IP Phone User Guide...
Page 163 Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.
Page 164 4. Enter the location on your computer where you want to download the Directory List and click SAVE. The directorylist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Directory List. Model 9480i IP Phone User Guide...
Page 165: Callers List
Callers List The Callers list is a stored log of your incoming calls. The 9480i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
Page 166 Use the following procedure to access the Callers List. Use the following illustration as a reference On the 9480i, you can press the DOWN arrow navigation key to enter the Callers List. You can also press a configured Callers List softkey..
Page 167 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 5. To dial the displayed number press , or just lift the handset, or press any line keys. Model 9480i IP Phone User Guide...
Page 168 Use the following procedure to delete all items from the Callers List. 1. Press the Callers List Key. 2. Press the Delete softkey. 3. Press the Delete softkey again at the prompt to erase all items. Model 9480i IP Phone User Guide...
Page 169 Download the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 170: Account Configuration (Dnd And Call Forwarding)
On the 9480i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
Page 171 Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring DND The following describes configuring DND on your phone. To configure a DND key, see the section, “"Do not Disturb"...
Page 172 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 173 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 174 - DND - DND In the above example, toggling Screenname1 to DND ON, enabled DND for Screenname2 and 3 also. Note: Enabling DND in “Phone” mode toggles all accounts on the phone to DND Model 9480i IP Phone User Guide...
Page 175 Screenname2 has DND off as indicated by an X. The ALL ON and ALL OFF softkeys allow you to enable or disable DND on all accounts, respectively. 2. You use the CHANGE key to enable or disable DND for a specific account selected. 3. Press DONE to save the change. Model 9480i IP Phone User Guide...
Page 176 On the 9480i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: Account (default), Phone, and Custom.
Page 177 CFWD key LED OFF if any CFWD mode is disabled. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Model 9480i IP Phone User Guide...
Page 178 Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. If you do not configure a Call Forward key, you can still access the Call Forward menu from the IP Phone UI at the path, Options->Call...
Page 179 You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts.On the 9480i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 180 11. For each account, in the “Number” field, enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state. Model 9480i IP Phone User Guide...
Page 181 When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1.
Page 182 Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI.
Page 183 Cancel Key - Cancels any configuration you may have made without saving. To cancel a • configuration, you must press this CANCEL key before pressing the DONE key. Model 9480i IP Phone User Guide...
Page 184 When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. Use the BACKSPACE key if required to delete characters. Model 9480i IP Phone User Guide...
Page 185 In the above example, CFWD All is enabled as indicated by a check mark ( ), CFWD Busy is enabled but no call forward phone number is configured as indicated by a , and CFWD No Answer is disabled, as indicated by an X. Model 9480i IP Phone User Guide...
Page 186 Cancel Key - Cancels any configuration you may have made without saving. To cancel a • configuration, you must press this CANCEL key before pressing the DONE key. Model 9480i IP Phone User Guide...
Page 187 When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call. 16. Press DONE in the CFWD State Screen to save all changes. Model 9480i IP Phone User Guide...
Page 188 ), Screenname 2 has one or more CFWD states enabled but a specific state has no call forward phone number configured as indicated by a , and Screenname3 has one or more CFWD states disabled as indicated by an X. Model 9480i IP Phone User Guide...
Page 189 If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/ Note: or if the account has DND enabled), the CFWD All settings take precedence over CFWD Busy and CFWD NoAns. Model 9480i IP Phone User Guide...
Page 190 Every account will have the same settings for that call forward mode. 8. Press the CHANGE key in the CFWD State screen. With the cursor in the “State” field, toggle the state ON and OFF by pressing the CHANGE key. Model 9480i IP Phone User Guide...
Page 191 11. Press DONE in the CFWD State screen to save all changes. 12. Press DONE in the CFWD Mode screen to save all changes. 13. Press DONE in the CFWD Account screen to save all changes. Model 9480i IP Phone User Guide...
Page 192: Missed Calls Indicator
ON. These are the missed calls to the phone. 3. To clear a line item from the Callers List, select the line item you want to delete and press the Clear softkey. The line item is deleted from the Callers List. Model 9480i IP Phone User Guide...
Page 193: Voicemail
Voicemail The Voicemail feature on the 9480i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Page 194: Additional Features
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 9480i phone the same way you would on a regular telephone.
Page 195 1. Click Basic Settings->Preferences. 2. Go to the "General" section 3. The “Suppress DTMF Playback” field is enabled by default. To disable this field, uncheck the box. 4. Click Save Settings. Model 9480i IP Phone User Guide...
Page 196: Display Dtmf Digits
Display DTMF Digits A feature on the 9480i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or expansion module key.
Page 197 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings. Model 9480i IP Phone User Guide...
Page 198: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.
Page 199: Call Waiting Tone Period
When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...
Page 200: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.
Page 201: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 202: Call Hold Reminder During Active Calls
Use the following procedure to configure “Call Hold Reminder During Active Calls” on the IP phone. Note: "Call Hold Reminder During Active Calls" is disabled by default. Aastra Web UI 1. Click on Basic Settings->Preferences->General. Model 9480i IP Phone User Guide...
Page 203 When this feature is enabled, a reminder tone is heard on the active call when another call is on hold. When disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. 3. Click Save Settings. Model 9480i IP Phone User Guide...
Page 204: Call Hold Reminder (On Single Hold)
When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI.
Page 205: Status Scroll Delay
3. Click Save Settings. Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)"...
Page 206: Incoming Call Interrupts Dialing
Settings->Preferences->General. Notes: 1. On a 9480i, you can press "Ignore" to ignore the call. To answer the call, you can press "Answer", lift the handset, or press the Speaker Key. 2. If you disable this field, and the phone receives an incoming call while you are dialing an outgoing call, you can pick up the call and perform transfer or conference as required.
Page 207 "Incoming Call Interrupts Dialing" is disabled by default. 1. Click Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings. Model 9480i IP Phone User Guide...
Page 208: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 9480i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 209: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout The 9480i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
Page 210: Goodbye Key Cancels Incoming Calls
4. Click Save Settings. Goodbye Key Cancels Incoming Calls The 9480i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call.
Page 211 "Goodbye Key Cancels Incoming Call" is enabled by default. 1. Click Basic Settings->Preferences->General. 2. The "Goodbye Key Cancels Incoming Call" field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings. Model 9480i IP Phone User Guide...
Page 212 "Ignore" softkey to ignore the second disabled AND a second call comes in while incoming call and remain on the active call you are on an active call, press the "Answer" softkey to answer the second incoming call. Model 9480i IP Phone User Guide...
Page 213: Message Waiting Indicator
3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator...
Page 214: Incoming Intercom Call Features
You can change the behavior of how the phone handles incoming intercom calls by enabling/ disabling specific parameters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in...
Page 215 When you disable this parameter, and there is an active call, the phone treats an incoming intercom call like a normal call and plays the call warning tone. "Allow Barge In" is enabled by default. Model 9480i IP Phone User Guide...
Page 216 5. The "Allow Barge In" field is enabled by default. If “Allow Barge In” is enabled, the phone puts an active call on hold and answers the incoming Intercom call. To disable this field, uncheck the box. 6. Click Save Settings. Model 9480i IP Phone User Guide...
Page 217: Using Redial Key For "Last Number Redial
Press the REDIAL button once, scroll the list of numbers, then press the REDIAL button again to dial the number that displays on the screen. The “last number redial” feature for the Redial key is static and is not configurable. Model 9480i IP Phone User Guide...
Page 218: Group Rtp Paging (Receives Rtp Streams)
This feature is configurable using the Aastra Web UI only. The 9480i in the local network listens for RTP on the preconfigured multicast address. The Phone displays the “Paging” message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 219: Shared Call Appearance (Sca) Call Bridging
The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be connected in a call with a third party. Model 9480i IP Phone User Guide...
Page 220 LCD on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if required. Contact your System Administrator for more information. Model 9480i IP Phone User Guide...
Page 221 Slow Flashing Red circle Hold private Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Bridge-active Empty circle Solid Red Sold Circle Solid Red Bridge-held Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Model 9480i IP Phone User Guide...
Page 222 Non-Call Line Key Pressed Idle Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retrieve Bridge Model 9480i IP Phone User Guide...
Page 223: Available Features Enabled By Administrators
Missed calls indicator increments on phone B. Note: : Voicemail must be configured on phone B. Your System Administrator can configure the Missed Call Summary Note: Subscription feature on a global or per-line basis. Model 9480i IP Phone User Guide...
Page 224: Customizable Callers List Key And Services Key
Customizable Callers List Key and Services Key The 9480i IP Phone currently has a Callers List key and a Services key. Your System Administrator can specify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Callers List key or the Services key, the phone accesses a custom XML URI Callers List, or a custom XML URI Service.
Page 225: Answer And Ignore Softkeys For Xml Applications
XML softkey to access these symbols. Pressing the symbol key in an XML application can display a single symbol or a list of symbols from which you can choose the symbol you need. Contact your System Administrator for more information. Model 9480i IP Phone User Guide...
Page 226: Playing A Wav File On Your Phone
Playing a WAV File On Your Phone If enabled by your Administrator, the 9480i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 227: Key Redirection
Contact your System Administrator for more information about this feature. Options Key If enabled by your Administrator, the Services Menu on the 9480i IP Phone can be redirected to an XML script. This allows the server to provide the phone with available options, rather then accessing them from the phone-side.
Page 228: Xml Applications And Off-Hook Interaction
Contact your System Administrator for more information about this feature. XML Override for a Locked Phone The 9480i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use softkeys/expansion module keys applicable to the XML application even though the phone is locked.
Page 229: Hold" Feature Enhancement (For Broadsoft Servers)
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS) If enabled by an Administrator, the 9480i has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft Server using the CMS tool, a LOGIN key displays.
Page 230: Diverting Calls From Your Phone
- Conf More - More - - Xfer More - - Xfer More - 8 and 11-Line LCD Display 8 and 11--Line LCD Display To enable this call diverting feature, contact your System Administrator. Model 9480i IP Phone User Guide...
Page 231: Display Of Call Destination Information
By default, your phone displays call destination information if your phone is configured to forward calls to other destinations. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 9480i IP Phone. Call Destination Information...
Page 232: Indication Of Terminated Calls
Contact your System Administrator for more information. The following is the call terminated screen that displays on the 9480i if this feature is enabled on your phone:...
Page 233 Press the Goodbye key. The busy tone stops and the disconnected screen no longer displays. Select any Line key. The busy tone stops and the disconnected screen no longer displays. A dial screen displays. Model 9480i IP Phone User Guide...
Page 234: Troubleshooting Solutions
Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 9480i Installation Guide for details...
Page 235 The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI Options Options 1.
Page 236 Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed. Report this error to your System Administrator. Model 9480i IP Phone User Guide...
Page 237 3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click Operation->Reset. 2. Click Reset 3. Click OK at the confirmation prompt. Model 9480i IP Phone User Guide...
Page 238 • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
Page 239 The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click Unlock. The phone unlocks dynamically and displays the following message: "Phone is unlocked". Model 9480i IP Phone User Guide...
Page 240: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 241 Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions;...
Page 242: Appendix A - Time Zone Codes
AU-Adelaide AU-Darwin AU-Perth AW-Aruba AZ - Baku BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize Model 9480i IP Phone User Guide...
Page 243 EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE - Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo Model 9480i IP Phone User Guide...
Page 244 NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM - Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr Model 9480i IP Phone User Guide...
Page 245 Time Zone Name Time Zone Code SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Model 9480i IP Phone User Guide...
Page 246: Index
80 call forwarding, softkeys for 105 documentation 1 call hold reminder 198 DTMF digits, displaying 190 call hold reminder during active calls 196 DTMF, suppressing playback 188 call waiting tone 192 Model 9480i IP Phone User Guide Index-1...
Page 247 Web UI 19 key descriptions 13 key redirection 221 paging, softkeys for 122 Keypad Keys 15 park and pickup keys using on phone 102 as empty key 125 Park key 101 BLF/Xfer 106 Index-2 Model 9480i IP Phone User Guide...
Page 248 231 deleting 127 using services 229 ignore sofkey for XML 219 Services key 112 user password 53 special character softkey for XML 219 state-based 64 using your phone 61 speaker mode 35 Model 9480i IP Phone User Guide Index-3...
Page 249 Web UI, using 19 XML application title 94 XML application URI 94 XML beep support 195 XML features 220 XML, accessing service 97 XML, setting services for 95 XML, setting softkey for 96 Index-4 Model 9480i IP Phone User Guide...
Page 250 While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Aastra 9480i User Manual

Software License Agreement

Table of Contents

Welcome

Getting Started

IP Phone Keys

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Line Keys and Softkeys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Troubleshooting Solutions

Limited Warranty

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Need help?

Questions and answers

Related Manuals for Aastra 9480i

Summary of Contents for Aastra 9480i

Table of Contents