Aastra 9000i Series Administrator's Manual page 449

ACD Auto-Available Timer
Whenever the IP phone user answers a call, or misses a call, the server automatically changes the
phone's status to unavailable. The administrator can control how long the IP phone remains in
the unavailable state by configuring an auto-available timer. When the timer expires, the IP
phone status is automatically changed to available. The default setting for the timer is 60
seconds.
You use the following parameters to configure an ACD Auto-Available Timer in the
configuration files:
• acd auto available
• acd auto available timer
Configuring an Automatic Call Distribution (ACD) Key
You can configure an ACD key on softkeys, programmable keys, and extension module keys.
The following table illustrates examples of configuring an ACD key on the phone.
Softkey Examples
softkey1 type: acd
softkey1 label: sales
softkey1 line: 1
softkey1 states: idle
Use the following procedures to configure an ACD key n the IP phone.
Configuration Files
To configure an ACD key using the configuration files, see Appendix A, the section,
Key/Feature Key/Expansion Module Key Parameters"
Configuring the ACD Auto-Available Timer.
Configuration Files
To configure the ACD Auto-Available Timer using the configuration files, see Appendix A, the section,
Auto-Available Timer Settings"
5-172
Note: On the 6739i, you can configure an ACD softkey using the IP
Phone UI also. For more information, see the Aastra Model 6739i IP
Phone User Guide.
Top Softkey Examples
topsoftkey1 type: acd
topsoftkey1 label: sales
topsoftkey1 line: 1
topsoftkey1 states: idle
on page A-194.
Programmable Key
Examples
prgkey1 type: acd expmod1 key1 type: acd
prgkey1 line: 1: expmod1 key1 label: sales
expmod1 key 1 line: 1
on page A-199.
Extension Module
Examples
"Softkey/Programmable
"ACD
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