Preface; Customer Support - Comtech EF Data CDM-700 Installation And Operation Manual

Customer Support

Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached at:
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:
•
Contact
the Customer Support representative with the model number, serial number, and a
description of the problem.
•
Request
Customer Support representative.
•
Pack
not damaged during shipping.
•
Ship
For Online Customer Support:
An RMA number request can be requested electronically by contacting the Customer Support
Department through the online support page at
•
Click
procedures.
•
Click
sending.
•
Send e-mail
For information regarding this product's warranty policy, refer to the Warranty Policy, p. xx.
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
the Comtech EF Data Customer Support Department. Be prepared to supply
a Return Material Authorization (RMA) number from the Comtech EF Data
the product in its original shipping carton/packaging to ensure that the product is
the product back to Comtech EF Data. (Shipping charges should be prepaid.)
on "Return Material Authorization" for detailed instructions on our return
on the "RMA Request Form" hyperlink, then fill out the form completely before
to the Customer Support Department at
www.comtechefdata.com/support.asp
service@comtechefdata.com
xv

Preface

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