Product Return Procedure - Performance Computer PT-VME161 User Manual

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Section APPENDICES
APPENDIX B: Product Return Procedure
If you find that your Performance Computer ("PCC") product must be returned for repair, note the
following:
To return equipment, please obtain a Return Material Authorization (RMA) number. PCC cannot accept
returns without an RMA number.
To obtain an RMA number, contact PCC's Customer Service Group at (716) 256-0248 (FAX: (716) 256-
0791). Outside North America, Customers should contact their PCC agent. PCC requests the serial
number of the unit and the reason for the return at the time the RMA is issued.
Return products should be shipped, prepaid, to:
(Customers outside of North America, contact your local PCC agent for return shipment instructions.)
The RMA number should be marked on the outside of the shipping box to expedite correct handling at
the PCC factory.
Repairs will be performed only on complete units. Return of incomplete equipment may delay repairs.
Please note that removal of original parts or product modification by a customer can void the warranty.
(This does not apply to jumpers or socketed user programmable parts.)
"Out of warranty repairs" cannot proceed without a customer Purchase Order.
PCC will supply repair information on all returns.
PCC warrants all repairs for 90 days.
84 Extensible Single Board Computer/Controller User's Manual
Performance Technologies, Incorporated
Attn: Customer Service Group
315 Science Parkway
Rochester, N.Y. 14620, U.S.A.