Error Codes - Muratec MFX-2500 Field Engineering Manual

4.11 Error Codes

If an error occurs during a communication, a check message will be printed. The following provides an
explanation of the information found on check messages.
• A possible solution to the problem
• The date and time of the attempted communication
• The sending location (if the remote fax has a Location ID)
• The number of pages which got through before the error terminated the call
• The error code
• The sample document.
You will also see a code listed in the Result column of the report. Result codes indicate the specific
problem encountered:
• "D" codes occur while dialing
• "R" codes occur during reception
• "T" codes occur during transmission
Here is a list of error codes the fax machine may print.
Dialing errors
D.0.2 The remote unit is busy. Try the call again.
D.0.3, D.0.8 The remote unit didn't respond, the call couldn't be completed or STOP was pressed
during dialing. Re-try the call. If your machine repeats the message, call the remote fax
unit's operator and verify that unit is operating properly.
D.0.6, D.0.7 Either the remote unit didn't respond, the call somehow didn't go through or STOP was
pressed during dialing. Try the call again.
Reception errors
R.1.1 T1 time-out. The calling unit was not a fax machine or the transmitting unit is having
difficulties.
R.1.2 Compatibility error. The calling unit is attempting to poll a document that does not exist.
R.1.4 The STOP button was pressed during reception.
R.1.5 The fax machine didn't detect the silence period for ending channel when receiving RCR.
R.2.3 No response to FTT. Poor phone line conditions made fax communication impossible. Enable
the one second pause after CED on Memory Switch C:0. Also try increasing the echo wait
time on Memory Switch C:1 if echo is on the line.
R.3.1
No response to CFR. DCN was received from the transmitter. Poor line conditions made
communication impossible. Adjust the echo wait time on Memory Switch C:1. Try increasing
the output levels via Machine Parameter A:1.
R.3.3 Too many errors were detected during data reception. The carrier was interrupted. Increase
the data error rate on Memory Switch C:0.
R.3.4 DCN was received after FTT. Communication was not possible at 2400 bps. Poor phone line
conditions prevented fax communication. Enable the Eye Quality Check on Memory Switch
D:1 and D:2.
R.4.2 MPS/EOM/EOP was not received. Either the line disconnected before reception was
completed or too many errors were detected by the receiving unit. Adjust the data error rate
on Memory Switch C:0. It may also be necessary to decrease the receive communication
speed via Memory Switch C:0.
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