JEOL JSM-IT200 Instructions Manual page 9

1. Limited Warranty
Products manufactured by JEOL Ltd. (hereafter "JEOL products") that fail under normal use by the customer during the warranty
period will be repaired or replaced, at JEOL's discretion, without charge.
The components, modules and devices that are provided as replacements will be new parts or refurbished parts that provide the
same performance as new parts. All components, modules and devices removed under this warranty become the property of
JEOL.
1.1 Applicable Products
・
This warranty applies only to hardware and software products manufactured by JEOL Ltd.
・
For components that are not JEOL products, such as the computer, HDD, memory device, and the like, the warranty provisions of the respective
manufacturers shall apply.
1.2 Warranty Period
・
In the case of products for which the warranty period is recorded in the contract documentation, the recorded warranty period shall take
precedence.
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If not specifically stated elsewhere, the warranty period is 12 months or a separately specified period from the date on which the acceptance test
is completed after delivery to the customer.
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For components that are not JEOL products, like the computer, HDD, memory device, and the like, the warranty start date shall be the date on
which the acceptance test is completed after delivery to the customer and the warranty periods established by the respective makers shall apply.
・
In the event that parts are replaced or repaired free of charge during the warranty period, there is no change to the warranty start date or the
warranty period for the product.
1.3 Scope of the Warranty
■Failure diagnosis
If a problem occurs, contact your JEOL service office and describe the conditions and content of the problem. JEOL will assess
the problem based on the situation and content of the problem.
■Repair method
If it is determined that the problem is caused by a fault or defect of a JEOL product, repair or replacement will be performed free
of charge. The choice of whether to repair or replace a component is entirely at the discretion of JEOL.
■Warranty exclusions
This limited warranty does not extend to products for which any of the following situations apply. Even within the warranty period,
in the situations listed below, a fee will be charged to repair the product.
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Product is operated or stored in an environment or under conditions that do not satisfy the specified installation requirements.
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The installation environment has changed (temperature, humidity, magnetic fields, etc.) since the time of installation.
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There is significantly accelerated deterioration of components and/or corrosion of electrical circuitry as a result of exposure to extreme
temperature, humidity, or an environment containing highly-corrosive gases or excessive dust.
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The quality of the utilities (including electricity, water, gas, air quality) has worsened.
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The customer has relocated an installed instrument.
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Even in the case of a portable or movable instrument designed to be transported to a remote location or moved around for use by the user,
damage or failures caused during the instrument relocation by the customer.
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Product has not been properly maintained.
WARRANTY
INFORMATION