Download Print this page

NEC DSX Software Manual

NEC DSX Software Manual

Hide thumbs Also See for DSX:

Feature handbook (192 pages)

,

Quick reference (32 pages)

,

User manual (21 pages)

Table Of Contents

page of 984

/ 984
Contents
Table of Contents
Bookmarks

Table of Contents

Advertisement

Quick Links

x

Download this manual

31

Using the Dsx Software Manual

See also: Feature Handbook, User Manual

Empowered by Innovation

Software Manual

P/N 1093100

Rev 3, June 2006

Printed in U.S.A

.

01.00.00

For additional resources, visit our Technical Support site on the web at

.

http://www.necdsx.com

Table of Contents

Advertisement

Table of Contents

Summary of Contents for NEC DSX

Page 1 Empowered by Innovation Software Manual P/N 1093100 Rev 3, June 2006 Printed in U.S.A 01.00.00 For additional resources, visit our Technical Support site on the web at http://www.necdsx.com...
Page 2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
Page 3: Table Of Contents
Table of Contents Table of Contents Table of Contents Introduction ............1 Using the DSX Software Manual .
Page 4 Table of Contents Call Coverage Keys ........... . . 40 Call Coverage Guard Timer .
Page 5 Table of Contents How Call Forwarding and Extension Hunting Interact with DID Calls... 102 DID Call Handling with Call Forwarding and Extension Hunting ....103 DID Station Intercept and Line Overflow .
Page 6 Table of Contents User Programmable Feature ..........197 Headset Compatibility .
Page 7 Table of Contents Basic Night Service Types ..........252 Off-Hook Signaling .
Page 8 Table of Contents Name Programming Chart ..........303 Silent Monitor .
Page 9 Table of Contents Voice Mail ............372 Call Forwarding to Voice Mail.
Page 10 Table of Contents IntraMail Features ........... 395 Introduction .
Page 11 Table of Contents External Transfer ............483 Fax Detection .
Page 12 Table of Contents Message Storage Limit ..........548 Message Waiting Lamp .
Page 13 Table of Contents System Options: 1001-1702 ......... . . 595 10xx-Configuration .
Page 14 Table of Contents 1212-01: Line Port Assignment ......... 615 1213-T1/E1 Card Setup .
Page 15 Table of Contents 1403-05: FSK Message Waiting Lamp for Single Line Set ....636 1403-06: Loop Disconnect for Single Line Set ......636 1404-Caller ID .
Page 16 Table of Contents 1512-Calls ............. . .657 1512-01: Automatic Handsfree.
Page 17 Table of Contents 1603-03: Exclusive Hold Recall Timer ........675 1603-04: Park Orbit Recall Timer .
Page 18 Table of Contents 1631-05: Receive Dial Pulse Maximum Make Timer ......696 1631-06: Receive Minimum Flash Timer........696 1631-07: Receive Maximum Flash Timer .
Page 19 Table of Contents 1654-04: GB Tone Complete Timer........712 1654-05: GC Response Timer .
Page 20 Table of Contents Stations: 2101-2501 ..........719 21xx-Configuration .
Page 21 Table of Contents 2113-04: Privacy Group ..........740 2113-05: Page Group (Zone) .
Page 22 Table of Contents 2143-02: Auto Erase/Save of Messages ........769 2143-03: Auto Time Stamp .
Page 23 Table of Contents 2311-01: UCD Group Mailbox Type ........793 2311-01: UCD Group Routing Mailbox Number.
Page 24 Table of Contents Lines: 3101-3715 ........... . 809 31xx-Configuration .
Page 25 Table of Contents 314x-TIE Line ........... . . 830 3141-Dialing .
Page 26 Table of Contents 3531-02: Table Type (Allow or Deny) ........846 3532-Table Entries .
Page 27 Table of Contents Voice Mail Options: 4101-4231 ......... 863 41xx-Configuration .
Page 28 Table of Contents 4212-[01-10]: Schedule End Time ........886 Type 1 (Day of Week) Schedule Example .
Page 29 Table of Contents Maintenance Options: 9001 - 9042 ........915 90xx-Utilities .
Page 30 Table of Contents xxviii ◆ Table of Contents DSX Software Manual...
Page 31: Introduction
Introduction Using the DSX Software Manual Using the DSX Software Manual How the Manual is Organized This manual describes the features and programming of the DSX telephone system. It is divided into eight chapters as follows: Introduction ❥ This is the chapter you are reading now. It provides information about the DSX system’s default feature setup and basic startup programming.
Page 32: Default Feature Setup
Default Feature Setup Default Feature Setup Default Features Default Features for Lines All lines are loop start DTMF. • Use 3101-01: Line Type (page 809) to change this assignment. In DSX-80/160, lines 1-12 ring on line keys 1-12 for extensions 300-315. •...
Page 33 Default Feature Setup Initial Startup Programming Enter the programming mode. From any display telephone: - Press INTERCOM + Dial #*#* - Enter the system password + HOLD The system passwords are: 632379 (NECDSX) for Installer (level 3) for System Administrator 2 (level 2) 9999 for System Administrator 1 (level 1) 0000...
Page 34 Default Feature Setup Checking your System’s Software Level How to Check your System’s Software Level To check your system’s software level: Press INTERCOM . Dial #*#* . • The system software level shows on the ﬁrst line of your display. •...
Page 35: Charts
Charts Charts DSX Dial Codes by Feature (Page 1 of 2) For this feature Dial this code When you are Barging-In on a co-worker’s call Barge In (Intrusion) Canceling Call Forwarding at an INTERCOM Call Forwarding extension + Extension or 0 Enabling Call Forwarding Busy/No INTERCOM (for the operator)
Page 36 Charts (Page 2 of 2) DSX Dial Codes by Feature For this feature Dial this code When you are Setting up Monitor after calling a busy Monitor / Silent Monitor co-worker + UNA code (01-04) Answering a call ringing UNA at Night Service / Night Ring night INTERCOM...
Page 37 Charts System Number Plan/Capacities (Page 1 of 2) DSX40 DSX80/160 System Options Classes of Service 1-15 (COS 1 normally reserved for attendants) Conference 32 simultaneous users in Conference (total of all Conferences system-wide) 8 simultaneous Conferences maximum 8 parties maximum in any one Conference Extension Hunting (UCD) Master Numbers Extension Hunting Groups...
Page 38 Charts System Number Plan/Capacities (Page 2 of 2) DSX40 DSX80/160 Analog Door Boxes, Built-In Analog Door Boxes, Total The maximum number of DSX Analog Door Boxes you can install is determined by the number of 2PGDAD Modules, which in turn is limited only by the availability of 16ESIU station ports.
Page 39: Telephone Illustrations
Telephone Illustrations Telephone Illustrations Ring/Message Lamp Thu June 8 11:52 AM Pat Smith x301 Menu Dir VM:00 CL:00 Alpanumeric Display CHECK CLEAR Speed Dial Bin keys Soft keys Feature keys In DSX-40: Keys 1-8 are line keys. Line 1 Line 2 Line 3 Line 4 Line 5...
Page 40 Telephone Illustrations Ring/Message Lamp Thu June 8 11:52 AM Pat Smith x301 Menu Dir VM:00 CL:00 Alpanumeric Display CHECK CLEAR Speed Dial Bin keys Soft keys Feature keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 In DSX-40: Keys 1-8 are line keys.
Page 41 Telephone Illustrations Ring/Message Lamp CHECK CLEAR Thu June 8 11:52 AM Pat Smith x301 Alpanumeric Display Menu Director Soft keys V-Mail 00 Soft keys Calls 00 SP Dial 1 Pa e SP Dial 2 Feature keys Line 1 Line 2 Line 3 Line 4 Line 5...
Page 42 Telephone Illustrations Page 1 Page 2 Page 3 Park 60 Park 61 CALL Park 62 Park 63 Park 64 Park 65 Park 66 Night ANSWER RELEASE TRANSFER 60-Button DSS Console 12 ◆ Introduction DSX Software Manual...
Page 43: Features
Features Introduction Introduction How To Use This Chapter This chapter provides detailed information on the system’s features. The features in this chapter are in alpha- betical order, like a dictionary, and are subdivided into headings as follows: Description ❥ Read Description to get an overview of the feature. Along with the feature’s description is the Default Setting, which outlines how the feature works with the default (factory installed) programming.
Page 44: Account Codes
Account Codes Account Codes Description Use Account codes to categorize and/or restrict outside calls. Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes: Optional (Unforced Account Codes) ❥...
Page 45: Account Codes And Emergency Calls
Account Codes An extension user can preselect a line for a Last Number Redial or Save call. Account Codes and Emergency Calls Account Codes are never enforced for emergency (911 and 1+911) calls. DSS Console Account Code Key A keyset user can have an Account Code key on their DSS Console. It works the same as a keyset Account Code key.
Page 46 Account Codes Setting Up Forced Account Codes Should an extension have Forced Account Codes (i.e., be required to enter an Account Code while placing an outside call)? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level. If yes (enable Forced Account Codes), in 1412-04: Forced Account Codes (page 651) for the extension’s Class of Service level, enter Yes .
Page 47: Programming Examples
Account Codes Programming Examples Forced Account Codes Require an Account Code only for 900 and 1 + 900 Long Distance Calls. In 1412-04: Forced Account Codes (page 651), enter In 1412-06: Account Codes for Toll Calls Only (page 651), enter In 1551-04: Account Code Toll Restriction Level (page 668), enter (for example).
Page 48 Account Codes Forced Account Codes Allow 800 and 1 + 800 Long Distance Dialing without an Account Code. In 1412-04: Forced Account Codes (page 651), enter Yes . In 1412-06: Account Codes for Toll Calls Only (page 651), enter Yes . In 1551-04: Account Code Toll Restriction Level (page 668), enter 2 (for example).
Page 49 Account Codes Other Related Features Features Central Ofﬁce Calls, Placing (page 78) • You can use Store and Forward with Forced Account Codes. Last Number Redial (page 219) and Save Number Dialed (page 298) • Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call redialed using Last Number Redial and Save.
Page 50 Account Codes In these instructions: Forced Account Codes [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] • Forced Account Codes may prevent Speed Dial from dialing 911 emergency services. • Forced Account Codes do not apply to incoming calls. To enter a Forced Account Code: Access a line for an outgoing call.
Page 51: Alphanumeric Display
Alphanumeric Display Alphanumeric Display Description The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features. The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages. The second line is used extensively by IntraMail.
Page 52: Attendant Call Queuing
Attendant Call Queuing Attendant Call Queuing Description Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls. An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer —...
Page 53 Attendant Call Queuing Operation In these instructions: Attendant Call Queuing [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To answer a call ﬂashing the Operator Call Key: Press the ﬂashing Operator Call key. Features ◆...
Page 54: Attendant Position
Attendant Position Attendant Position Description The attendant is the system’s call processing focal point. The attendant is the focal point for call processing within the system. The system can have up to four atten- dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details): Attendant Call Queuing (page 22) ❥...
Page 55 Attendant Position Programming For best performance, install a 34-Button Display or 34-Button Super Display telephone for the attendant. A DSS Console will also help the attendant process calls more quickly. Set up the system attendants (operators). For a single operator: - In 1501-01: Number of Operators (page 652), enter - In 1502-01: Operator Number 1 (page 653), enter the extension number for operator 1.
Page 56 Attendant Position Other Related Features Features Barge In (Intrusion) (page 36) Since the attendant is never busy, Intercom callers cannot Barge In on an attendant. Call Coverage Keys (page 40) A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key. Call Waiting / Camp-On (page 58) Since the attendant is never busy, Intercom callers cannot Camp-On to an attendant.
Page 57 Attendant Position Operation In these instructions: Attendant Position [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To call the attendant: Press INTERCOM • You hear dial tone. Dial • You hear two beeps. •...
Page 58: Auto Redial
Auto Redial Auto Redial Description Instead of redialing, have Auto Redial periodically retry a busy outside number. Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through.
Page 59 Auto Redial Programming Is the interval between Auto Redial callout attempts correctly set? If yes, leave 1602-06: Repeat Redial Timer (page 673) at its current setting. If no, change 1602-06: Repeat Redial Timer (page 673) to meet the site requirements. Is the system waiting an adequate time for busy tone when handling an Auto Redial? If yes, leave 1602-07: Repeat Redial Busy Timer (page 673) at its current setting.
Page 60: Automatic Handsfree
Automatic Handsfree Automatic Handsfree Description Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature. Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — with- out lifting the handset or pressing SPEAKER ﬁrst.
Page 61 Automatic Handsfree Other Related Features Features Central Ofﬁce Calls, Placing (page 78) With Automatic Handsfree, an extension user can press a line key to place an outside call without ﬁrst lifting the handset or pressing . Users without Automatic Handsfree can preselect a line SPEAKER key before lifting the handset or pressing SPEAKER...
Page 62: Automatic Ring Down
Automatic Ring Down Automatic Ring Down Description Turn to Ringdown Extension (page 293). 32 ◆ Features DSX Software Manual...
Page 63: Automatic Slot Configuration
Automatic Slot Conﬁguration Automatic Slot Conﬁguration Description The system automatically installs PCBs when you power up the system. Automatic Slot Conﬁguration automatically sets up station and line PCBs when you initially power up the system. This simpliﬁes installation because you don’t have to use system programming to activate station and line PCBs after you plug them in.
Page 64: Background Music
Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecom- munications systems. NEC Uniﬁed Solutions, Inc. hereby disclaims any liability arising out of the failure to obtain such a license.
Page 65 Background Music Other Related Features Features Do Not Disturb (page 143) DND does not affect the operation of Background Music. Headset Compatibility (page 198) Background Music plays in the headset when the extension is in the headset mode. Music on Hold (page 246) Background Music and Music on Hold share the same music source.
Page 66: Barge In (Intrusion)
Barge In (Intrusion) Barge In (Intrusion) Description In an emergency, use Barge In to get through to a co-worker right away. Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or outside call.
Page 67 Barge In (Intrusion) Operation In these instructions: Barge In (Intrusion) [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To Barge In on a call: Place one of the following types of call: • Call busy extension.
Page 68: Battery Backup
Battery Backup Battery Backup Description The system provides permanent backup of system memory. In the event of commercial AC power failure, the NAND Flash memory on the CPU PCB permanently main- tains the site database. Additionally, an internal battery on the CPU provides short-term backup of the sys- tem date and time (Real Time Clock) and certain station parameters (such as the Caller ID log).
Page 69: Brightness Control
Brightness Control Brightness Control Description Turn to Volume, Brightness, and Contrast Controls (page 388). Features ◆ 39 DSX Software Manual...
Page 70: Call Coverage Keys
Call Coverage Keys Call Coverage Keys Description Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone. A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers.
Page 71 Call Coverage Keys Programming Setting up Call Coverage keys on a keyset. In 2121-[01 to 24]: Feature Key Codes (page 758): - For an Immediate Ring Call Coverage key, assign key code 06. - For a No Ring (Lamp Only) Call Coverage key, assign key code 07. - For a Delay Ring Call Coverage key, assign key code 08.
Page 72 Call Coverage Keys Other Related Features Features Direct Station Selection (DSS) Console (page 120) DSS Consoles can have Call Coverage keys. Distinctive Ringing (page 135) By using Key Ring Override, Distinctive Ringing allows an extension user to set up unique ringing for their Call Coverage keys.
Page 73: User Programmable Feature
Call Coverage Keys Operation In these instructions: Answering Call Coverage Keys [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To answer a call ringing or ﬂashing a Call Coverage key: Press the ﬂashing Call Coverage key. In these instructions: Using Call Coverage Keys to Place Calls [Super Display Soft Key]...
Page 74: Call Forwarding
Call Forwarding Call Forwarding Description Call Forwarding ensures that the user’s calls are covered when they are away from their work area. Call Forwarding permits an extension user to redirect their call to another extension. The types of Call For- warding are: Call Forwarding when Not Answered ❥...
Page 75: Call Forwarding Toggle In A Personal Speed Dial Bin
Call Forwarding Call Forwarding Toggle in a Personal Speed Dial Bin If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Per- sonal Speed Dial bin for similar operation (without the BLF). To do this: While on hook, dial ❥...
Page 76: Call Forwarding Timers
Call Forwarding Call Forwarding Timers The following diagrams show how the system implements various timers when handling forwarded calls. Refer to the programming for each individual timer for more information. Transferred Outside Call to Forwarded Extension Extension A transfers line to extension B, which is forwarded Busy/No Answer (type 2) to exten- sion C.
Page 77 Call Forwarding DIL (with overﬂow) to Forwarded Extension DIL (with overﬂow) rings programmed destina- tion, which is forwarded Busy/No Answer (type 2) to a co-worker. DIL rings programmed DIL destination for the 1601-02: DIL No Answer Timer DIL No Answer time. (page 669) 1601-02: DIL No Answer Timer If unanswered, the call rings the extension to which...
Page 78 Call Forwarding Programming Should an extension be able to use Call Forwarding? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level. If yes, in 1406-02: Internal Call Forwarding (page 643) enter Yes . If no, in 1406-02: Internal Call Forwarding (page 643) enter No . If an extension has Ring No Answer forwarding enabled, do calls route to the forwarding destination after the correct interval? In yes, leave 1601-03: Call Forward No Answer Timer (page 670) at its current setting.
Page 79 Call Forwarding Group Ring (page 189) Call Forwarding will not reroute Group Ring calls. Intercom (page 211) Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute voice- announced Intercom calls. It will reroute only ringing Intercom calls. Key Ring (page 214) Call Forwarding will not reroute Key Ring calls.
Page 80: User Programmable Feature
Call Forwarding Operation In these instructions: Activating or Canceling Call Forwarding [Super Display Soft Key] [Keyset Soft Key] To activate Call Forwarding: Select the Call Forwarding options. [Menu + Call Forward] Alternately do one of the following: [Menu + Cfwd] •...
Page 81: Call Forwarding Off Premises
Call Forwarding Off Premises Call Forwarding Off Premises Description When a user is out of the ofﬁce, they can send their calls to their home ofﬁce or cell phone. Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce) if allowed by their Class of Service.
Page 82 Call Forwarding Off Premises • An extension Speed Dial number stored in bin 719 should not be longer than 16 digits. If it is, the sys- tem automatically clears bin 719 when it stores an Off Premises Call Forwarding number in bin 720. •...
Page 83 Call Forwarding Off Premises Other Related Features Features Call Forwarding (page 44) Call Forwarding permits an extension user to redirect their call to another extension. Single Line Telephones (page 305) Call Forwarding Off Premises is not available at single line telephones. IntraMail Features None Operation...
Page 84 Call Forwarding Off Premises In these instructions: Activating or Canceling Call Forwarding Off Premises [Super Display Soft Key] [Keyset Soft Key] To view the currently enabled Off Premises Call Forwarding number (if any): [VIEW] Select to view the currently stored number. [View] •...
Page 85: Call Timer
Call Timer Call Timer Description Call Timer helps users that must keep track of their time on the phone. Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There are two types of Call Timer keys: Manual Call Timer ❥...
Page 86 Call Timer Other Related Features Features Caller ID (page 63) The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display. Central Ofﬁce Calls, Placing (page 78) Call Timer shows the time a user has been on an outside call. Flash (page 177) Flash restarts the Call Timer.
Page 87 Call Timer In these instructions: Stopping and Restarting the Call Timer for Your Call [Super Display Soft Key] [Keyset Soft Key] To stop the Call Timer: Do one of the following. [Timer] Press the Call Timer soft key. [Time] Press the Manual or Automatic Call Timer key. The Call Timer disappears from the display.
Page 88: Call Waiting / Camp-On
Call Waiting / Camp-On Call Waiting / Camp-On Description Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten. With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up.
Page 89 Call Waiting / Camp-On Programming Should an extension be able to send Camp-On tones to a busy co-worker? In 2102-01: Class of Service (page 724), check the sending extension’s Class of Service level. If yes, in 1402-03: Camp-On to Busy Extension (page 633), enter for the initiating extension.
Page 90 Call Waiting / Camp-On Other Related Features Features Attendant Position (page 24) An extension user cannot Camp-On to the attendant because the attendant’s extension is never busy. Callback (page 61) If an extension user Camps-On and then hangs up, the system converts the Camp-On to a Callback. Caller ID (page 63) An extension programmed to receive Camp-On tones or Off-Hook Ringing from a waiting call will also receive Second Call Caller ID.
Page 91: Callback
Callback Callback Description With Callback, a user does not have to repeatedly call a busy extension back, hoping to ﬁnd it idle. When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The sys- tem services Callback requests as follows: Caller at extension A leaves a Callback at extension B.
Page 92 Callback Other Related Features Features Attendant Position (page 24) An extension user cannot leave a Callback for the attendant because the attendant’s extension is never busy. Call Waiting / Camp-On (page 58) If an extension user starts to leave a Callback request but doesn’t hang up, the system Camps-On instead.
Page 93: Caller Id
Caller ID Caller ID Description Caller ID automatically displays the phone number and optional name for incoming outside calls. Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identiﬁcation (CNI) and Called Number Delivery (CND) service, when available.
Page 94: Third Party Caller Id Check
Caller ID Third Party Caller ID Check Third Party Caller ID Check allows an idle or busy keyset user to display the Caller ID data for another line. The line that the user checks can be ringing or busy. Caller ID Display Separator An extension’s display can optionally show a calling party number separator.
Page 95 Caller ID Programming Should the outside line provide Caller ID (if Caller ID service is also provided by the telco)? If yes: - In 3121-01: Caller ID Type (page 825) enter the type of Caller ID required (DSP = , ATRU-DB = T1/E1 ANI = - For ANI Caller ID, in 3121-02: ANI/DNIS Format (page 825) and 3121-04: Number of ANI Digits (page 826), set for compatibility with the connected service.
Page 96 Caller ID Other Related Features Features Call Timer (page 55) The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display. If an exten- sion has Call Timer enabled, the ﬁrst line (i.e., caller’s name) of the Second Call Caller ID display won’t show.
Page 97 Caller ID Operation In these instructions: Clearing the Display [Super Display Soft Key] [Keyset Soft Key] To cancel (clear) the Caller ID display and return your phone to its normal display: • You can only do this while you are on a call, not while your phone is ringing. Press CLEAR To turn the Caller ID display back on (after you press CLEAR to cancel it):...
Page 98: Caller Id Logging
Caller ID Logging Caller ID Logging Description An extension can store the caller’s name and phone number for easy review and redialing. When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension.
Page 99: Types Of Calls That Are Logged
Caller ID Logging Types of Calls that are Logged Call ID Logging will make a record of any outside call to an extension that can normally be answered using Ringing Line Preference. These include: Line key (Key Ring) and Loop Key calls ❥...
Page 100 Caller ID Logging Programming Setting Up Caller ID Callbacks Make sure Caller ID is installed. If Caller ID is not installed, turn to Caller ID (page 63) and set up your system’s Caller ID. Assign the outgoing route the system will use for Caller ID callbacks. In 3711-01: Caller ID Callback Route Type (page 856), select the type of route used for Caller ID call- backs ( 1 = line, 2 = Line Group).
Page 101 Caller ID Logging - In 3712-03: Home Area Code Exception List Type (page 859), specify the Home Area Code Excep- tion List Table as a Toll Table ( ) or a Local Table ( - If it is a Toll Table, the codes you enter in the table are toll calls. All other codes are local calls. - If it is a Local Table, the codes you enter in the table are local calls.
Page 102 Caller ID Logging Programming Examples Enable Caller ID callbacks (return calls) for a system in area code 203. • There is no 10-digit local calling or other special requirement. In 3121-01: Caller ID Type (page 825) for each line enter the type of Caller ID required: - (DSP = 1 , ATRU-DB = 2, T1/E1 ANI = 3 ).
Page 103 Caller ID Logging Operation In these instructions: Reviewing the Caller ID Log [Super Display Soft Key] [Keyset Soft Key] To review your Caller ID log: [Calls XX] Select the Caller ID log. [CLXX] • Your Ring/Message Lamp will wink on (green) when you have Caller ID records that you have not yet reviewed.
Page 104: Central Office Calls, Answering
Central Ofﬁce Calls, Answering Central Ofﬁce Calls, Answering Description The system allows outside calls to ring and be answered at any combination of system extensions. The system provides ﬂexible routing of incoming CO calls to meet the exact site requirements. Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow- ing order:...
Page 105 Central Ofﬁce Calls, Answering Programming Basic Programming Make sure each line’s circuit type and loop length setting match the requirements of the connected service. In 3101-01: Line Type (page 809), set the circuit type to match the connected service. In 3101-03: DTMF Dialing (page 811), indicate whether the line is DTMF ( ) or Dial Pulse ( In 3103-03: Loop Length (page 815) for analog lines only, set this option to compensate for the telco cir- cuits loop length.
Page 106 Central Ofﬁce Calls, Answering Setting Up Line and Loop Keys Set up line and loop keys for an extension. For line keys: - In 2121-[01 to 24]: Feature Key Codes (page 758), enter 03 . - In 2121-[01 to 24]: Feature Key Data (page 758), enter the line number ( 1-64 ). - If an extension doesn’t have any line keys, you should assign Fixed or Switched Loop keys to make handling outside calls easier.
Page 107: User Programmable Feature
Central Ofﬁce Calls, Answering Other Related Features Features Call Timer (page 55) The Call Timer helps a user keep track of the time they spend on the phone. Direct Inward Line (page 109) A DIL rings an extension directly. Line Keys (page 227) Line keys simplify answering outside calls.
Page 108: Central Office Calls, Placing
Central Ofﬁce Calls, Placing Central Ofﬁce Calls, Placing Description Customize the call placing options to meet the site requirements and each individual’s needs. The system provides ﬂexibility in the way each extension user can place outgoing calls. A user can place a call by: Pressing a Line Key ❥...
Page 109 Central Ofﬁce Calls, Placing Default Setting • Lines 1-12 ring on line keys 1-12 for extensions 300-315. All other extensions are lamp only for lines 1-12. Lines 13-64 do not appear on line keys. • All extensions have full access on all lines. •...
Page 110 Central Ofﬁce Calls, Placing Programming Basic Programming Make sure each line’s circuit type and loop length setting match the requirements of the connected service. In 3101-01: Line Type (page 809), set the circuit type to match the connected service. In 3101-03: DTMF Dialing (page 811), indicate whether the line is DTMF ( 1 ) or Dial Pulse ( 0 ). In 3103-03: Loop Length (page 815) for analog lines only, set this option to compensate for the telco cir- cuits loop length.
Page 111: Access Code Options
Central Ofﬁce Calls, Placing Access Code Options Should extension have single digit (dial 9) or 2-digit (90-98) access to outside Line Groups? For single digit access: - In 1301-[01-10]: Function Type (page 620), check to be sure the digit 9 is type (Line Group).
Page 112: Setting Up Store And Forward
Central Ofﬁce Calls, Placing Setting Up Transmit and Receive Gain While on an outside call, is a user’s conversation transmitted to the caller at a comfortable level? If yes, leave 3103-01: Transmit Gain (page 814) for the line at it’s current value. If no, in 3103-01: Transmit Gain (page 814) adjust the line’s transmit gain as required.
Page 113 Central Ofﬁce Calls, Placing Other Related Features Features Account Codes (page 14) You can use Store and Forward with Forced Account Codes. Automatic Handsfree (page 30) With Automatic Handsfree, an extension user can press a line key to place an outside call without ﬁrst lifting the handset or pressing SPEAKER .
Page 114 Central Ofﬁce Calls, Placing Operation In these instructions: Placing Outside Calls Using Line Keys [Super Display Soft Key] [Keyset Soft Key] To place an outside call over a speciﬁc line using a line key: Lift handset. Press line key. • You hear dial tone on the line you select and the line key lights green. •...
Page 115 Central Ofﬁce Calls, Placing Using Store and Forward In these instructions: Feature Name [Super Display Soft Key] [Keyset Soft Key] To place an outside call using Store and Forward: Do one of the following. Press INTERCOM and dial • You may optionally be able to dial Press a Switched Loop key + Dial Line Group number ( 90-98 Press Fixed Loop key.
Page 116: Check Key
Check Key Check Key Description Quickly check keyset and DSS Console Feature Key assignments. A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Per- sonal Speed Dial bin names. Conditions • None Default Setting •...
Page 117 Check Key In these instructions: Checking Personal Speed Dial Bin Name and Number [Super Display Soft Key] (22-Button and 34-Button 3-Line Keysets Only) [Keyset Soft Key] Press the Personal Speed Dial bin key once to display the name for the lower numbered bin. •...
Page 118: Class Of Service
Class of Service Class of Service Description Customize features and options for extensions and outside lines. Class of Service (COS) sets various features and options for extensions and outside lines. The system allows any number of extensions and lines to share the same Class of Service. The Class of Service options are pro- vided by the following programs: 140x-Station Options ❥...
Page 119: Conference
Conference Conference Description A user can set up a multiple-party telephone meeting without leaving the ofﬁce. Conference lets an extension user add additional inside and outside callers to their conversation. The follow- ing table shows the system’s Conference capacities: Description Capacity Conference circuits Maximum simultaneous users in Conference...
Page 120 Conference Operation In these instructions: Setting up a Conference [Super Display Soft Key] [Keyset Soft Key] To set up a Conference: Establish an Intercom or outside call. Press CONF . • Your hear Intercom dial tone. • Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference. Do one of the following: Dial extension you want to add.
Page 121: Conference, Meet-Me
Conference, Meet-Me Conference, Meet-Me Description Turn to Meet-Me Conference (page 236). Features ◆ 91 DSX Software Manual...
Page 122: Conference, Unsupervised
Conference, Unsupervised Conference, Unsupervised Description Turn to Tandem Calls / Unsupervised Conference (page 341). 92 ◆ Features DSX Software Manual...
Page 123: Contrast Controls
Contrast Controls Contrast Controls Description Turn to Volume, Brightness, and Contrast Controls (page 388). Features ◆ 93 DSX Software Manual...
Page 124: Cordless Telephone
Cordless Telephone Cordless Telephone Description Provides cordless mobility and a rich feature set for employees away from their desks. The DSX Cordless Lite II Telephone (P/N 730087) is a 900 Mhz digital narrow band FM cord- less telephone that provides mobility, ﬂexibility and convenience for those who spend much of the workday away from their desk.
Page 125: Delayed Ringing
Delayed Ringing Delayed Ringing Description Delayed Ringing helps co-workers cover each other’s unanswered calls. Delayed Ringing allows a line to start ringing a preset interval after the call starts ﬂashing a line key. This is helpful for co-workers that cover each other’s calls. For example, a secretary can have Delayed Ringing for the lines that ring the boss’s telephone.
Page 126: Dial Number Preview
Dial Number Preview Dial Number Preview Description Dial Number Preview helps the user avoid dialing errors. Dial Number Preview lets a display keyset user dial and review a number before the system dials it out. Conditions • None. Default Setting •...
Page 127 Dial Number Preview In these instructions: Editing the Displayed Number [Super Display Soft Key] [Keyset Soft Key] Press a line key to have the system automatically dial the displayed number. In these instructions: Dial Number Preview Editing Example [Super Display Soft Key] [Keyset Soft Key] To replace 2049265410 with 2039265400: Dial...
Page 128: Dial Tone Detection
Dial Tone Detection Dial Tone Detection Description You can set up the system to detect CO dial tone. The system can optionally detect precise CO dial tone for automatically dialed outside calls (such as Speed Dial and Auto Redial calls). With Dial Tone Detection enabled for a line, the system will monitor the line when initially seized for valid dial tone or stutter dial tone.
Page 129: Direct Inward Dialing
Direct Inward Dialing Direct Inward Dialing Description Directly dial system extensions from outside the system. Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange (NXX) and additional digits to ring the telephone system extension.
Page 130: Ani/Dnis Support
Direct Inward Dialing - If the telco doesn’t send any digits into the system, or If the digits sent by the telco don’t correspond to a DID Translation Table entry, or If the destination extension is out of service: The call follows the 3112-Termination routing for the line. This includes the settings for Day Ter- mination, Day Overﬂow, Night Termination, and Night Overﬂow.
Page 131: Basic Did Call Handling
Direct Inward Dialing DID Call Handling The following steps illustrate how the system handles DID calls when the call is not intercepted by an exten- sion’s Call Forwarding or Extension Hunting. Basic DID Call Handling Is telco sending incorrect digits, or is there a DID Translation Table programming error? If yes: Vacant Intercept The call normally follows the following Line Overﬂow programming.
Page 132: How Call Forwarding And Extension Hunting Interact With Did Calls
Direct Inward Dialing How Call Forwarding and Extension Hunting Interact with DID Calls The following chart summarizes how the system handles unanswered DID calls when Call Forwarding and/ or Extension Hunting are enabled at an extension. For the speciﬁc routing details, see: DID Call Handling with Call Forwarding and Extension Hunting (page 103).
Page 133: Did Call Handling With Call Forwarding And Extension Hunting
Direct Inward Dialing DID Call Handling with Call Forwarding and Extension Hunting The following two tables show the detailed interaction between Call Forwarding and Extension Hunting for unanswered DID Calls. These interactions occur when an extension user enables Call Forwarding and their extension is already part of an Extension Hunting group.
Page 134 Direct Inward Dialing Call Forwarding and Type 1 (Ring No Answer Line) Extension Hunting Destination Extension Forwarding Type Ring No Answer Busy In DND No Answer • DID call rings destination. • DID call rings the hunt destination. • If unanswered, it rings the •...
Page 135: Did Station Intercept And Line Overflow
Direct Inward Dialing DID Station Intercept and Line Overﬂow The following table shows the detailed interaction between DID Station Intercept and Line Overﬂow for unan- swered DID Calls. These interactions occur when an extension has DID Station Intercept enabled, the DID line has Line Overﬂow enabled, and the call is not intercepted by either Call Forwarding or Extension Hunting.
Page 136 Direct Inward Dialing Programming Basic Programming Set the circuit type for each DID line. Be sure your T1 PCB is installed and connected and that your telco is providing T1 DID service. In 3101-01: Line Type (page 809), enter the correct circuit type for each DID line: - 03 for DID Wink Start - 04 for DID Immediate Start In 3101-03: DTMF Dialing (page 811), indicate whether the line is DTMF ( 1 ) or Dial Pulse ( 0 ).
Page 137: Did Overflow, Camp-On, And Intercept Options
Direct Inward Dialing - In 3121-04: Number of ANI Digits (page 826), specify the number of digits the telco provides in the ANI number (for option 1 above only). This program does not apply to options 2-4 above. If no, in 3121-01: Caller ID Type (page 825) do not enter to enable ANI-based Caller ID for the line.
Page 138 Direct Inward Dialing Does an unanswered extension ring the correct amount of time before DID Station Intercept or Line Overﬂow occurs? If yes, leave 1601-02: DIL No Answer Timer (page 669) at its current value. If no, adjust 1601-02: DIL No Answer Timer (page 669) as required. Should DID calls be allowed to Camp-On to an extension? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.
Page 139: Direct Inward Line
Direct Inward Line Direct Inward Line Description A DIL lets an employee know which calls are just for them. A Direct Inward Line (DIL) is a line that rings an extension directly. Since DILs only ring one extension, employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information.
Page 140 Direct Inward Line Programming Basic Programming Check the DIL’s circuit type. In 3101-01: Line Type (page 809), check to be sure the line’s circuit type matches the connected service. In 3101-03: DTMF Dialing (page 811), indicate whether the line is DTMF ( 1 ) or Dial Pulse ( 0 ). Assign the DIL day and night mode terminations (answering points).
Page 141 Direct Inward Line DIL Overﬂow Should an unanswered DIL overﬂow during the day? If yes: - In 3112-02: Enable Day Overﬂow (page 819) enter - In 3112-03: Day Overﬂow Destination (page 820) enter the day overﬂow destination. The destina- tion can be: - An extension - A UCD Group master number - The voice mail master number...
Page 142 Direct Inward Line Setting Up Line and Loop Keys Set up line or loop key for the DIL. For line keys: - In 2121-[01 to 24]: Feature Key Codes (page 758), enter 03 . - In 2121-[01 to 24]: Feature Key Data (page 758), enter the DIL line number ( 1-64 ). - If an extension doesn’t have any line keys, you should assign Fixed or Switched Loop keys to make handling outside calls easier.
Page 143 Direct Inward Line Other Related Features Features Call Forwarding (page 44) Call Forwarding will reroute an extension’s DILs. Call Waiting / Camp-On (page 58) A DIL to a busy extension will send Camp-On tones (if the extension is programmed to normally receive Camp-On tones).
Page 144 Direct Inward Line Operation In these instructions: Handling Your Direct Inward Lines [Super Display Soft Key] [Keyset Soft Key] To answer a call on your Direct Inward Line: The line or loop key for your DIL ﬂashes green. Lift handset. •...
Page 145: Direct Line Access
Direct Line Access Direct Line Access Description Priority users can access lines directly. Direct Line Access also lets maintenance personnel access and test individual lines. Direct Line Access lets an extension user access (seize) an individual line. After seizing the line, the user can dial any outside telephone number without restriction.
Page 146 Direct Line Access Operation In these instructions: Using Direct Line Access [Super Display Soft Key] [Keyset Soft Key] To place a call over a speciﬁc line using Direct Line Access: Lift the handset. Press INTERCOM . Dial 1 plus the line number (e.g., 01 for line 1). •...
Page 147: Direct Station Selection (Dss)
Direct Station Selection (DSS) Direct Station Selection (DSS) Description Quickly place and Transfer calls to co-workers, without having to look up or dial your co- worker’s extension numbers. Important • If you enable an extension’s DSS Keys and leave the extension’s default Prime Line programming intact, the line keys automatically change to DSS keys when the user lifts the handset.
Page 148 Direct Station Selection (DSS) Programming Should extension have DSS capability on their Feature Keys? If yes: - In 2111-03: Enable DSS/BLF Keys (page 731), enter Yes . - In 2114-01: Prime Line Key (page 741), do not enable Intercom Prime Line. This prevents the extension’s line keys from switching to DSS mode when the user lifts the handset while idle.
Page 149: User Programmable Feature
Direct Station Selection (DSS) Operation In these instructions: Placing a Call using a DSS Key [Super Display Soft Key] [Keyset Soft Key] To place a call to a co-worker using a DSS key: Lift the handset. Press INTERCOM • Your DSS keys show the status of the assigned extension: Off = Idle On = Busy or ringing Fast ﬂash = in Do Not Disturb...
Page 150: Direct Station Selection (Dss) Console
Direct Station Selection (DSS) Console Direct Station Selection (DSS) Console Description DSS Consoles provide one-touch access to extensions, lines, and system features. The DSS Console (P/N 1090024 for black and P/N 090029 for white) gives a keyset user one-button access to exten- sions, lines, and selected features.
Page 151: Default Dss Console Key Assignments
Direct Station Selection (DSS) Console Default DSS Console Key Assignments The following illustration shows the default DSS Console key assignments. Page 1 Page 2 Page 3 Park 60 Park 61 CALL Park 62 Park 63 Park 64 Park 65 Park 66 Night ANSWER RELEASE...
Page 152 Direct Station Selection (DSS) Console Programming Set up the DSS Console. In 1202-01: Primary Station Port Assignment (page 612), assign each DSS Console hardware (physical) port to a software port. - 301 for DSS Console 1 - 302 for DSS Console 2 - 303 for DSS Console 3 - 304 for DSS Console 4 - Note that the ﬁrst DSS Console installed auto-IDs as software port 301.
Page 153: Dss Console Feature Key Assignments
Direct Station Selection (DSS) Console DSS Console Feature Key Assignments (Page 1 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to designate a Feature Key as Undeﬁned undeﬁned (no function). Use this option to assign a Feature Key as a 3 + nn (line •...
Page 154 Direct Station Selection (DSS) Console (Page 2 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 7 + nnn (extension • Press key to call cov- Call Coverage No number) lamp only (no ring) Call Coverage Key.
Page 155 Direct Station Selection (DSS) Console (Page 3 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 14 + nnn (bin 001- • Press key to dial System Speed 999) Dial...
Page 156 Direct Station Selection (DSS) Console (Page 4 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a While on a call: Save Number Save Number Dialed key. •...
Page 157 Direct Station Selection (DSS) Console Other Related Features Features Account Codes (page 14) A DSS Console can have an Account Code key to simplify Account Code entry. Call Coverage Keys (page 40) A DSS Console can have Call Coverage keys. Call Forwarding (page 44) A DSS Console Call Forwarding key can streamline Call Forwarding operation.
Page 158: User Programmable Feature
Direct Station Selection (DSS) Console Operation See DSS Console Feature Key Assignments (page 123). In these instructions: Using the Speed Processing Keys on the DSS Console [Super Display Soft Key] [Keyset Soft Key] To use the ANSWER key: Press ANSWER to answer any call ringing your extension. To use the RELEASE key: Pr