Page 1 Empowered by Innovation Software Manual P/N 1093100 Rev 3, June 2006 Printed in U.S.A 01.00.00 For additional resources, visit our Technical Support site on the web at http://www.necdsx.com...
Page 2 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
Page 3: Table Of Contents
Table of Contents Table of Contents Table of Contents Introduction ............1 Using the DSX Software Manual .
Page 4 Table of Contents Call Coverage Keys ........... . . 40 Call Coverage Guard Timer .
Page 5 Table of Contents How Call Forwarding and Extension Hunting Interact with DID Calls... 102 DID Call Handling with Call Forwarding and Extension Hunting ....103 DID Station Intercept and Line Overflow .
Page 6 Table of Contents User Programmable Feature ..........197 Headset Compatibility .
Page 7 Table of Contents Basic Night Service Types ..........252 Off-Hook Signaling .
Page 8 Table of Contents Name Programming Chart ..........303 Silent Monitor .
Page 9 Table of Contents Voice Mail ............372 Call Forwarding to Voice Mail.
Page 10 Table of Contents IntraMail Features ........... 395 Introduction .
Page 11 Table of Contents External Transfer ............483 Fax Detection .
Page 12 Table of Contents Message Storage Limit ..........548 Message Waiting Lamp .
Page 13 Table of Contents System Options: 1001-1702 ......... . . 595 10xx-Configuration .
Page 14 Table of Contents 1212-01: Line Port Assignment ......... 615 1213-T1/E1 Card Setup .
Page 15 Table of Contents 1403-05: FSK Message Waiting Lamp for Single Line Set ....636 1403-06: Loop Disconnect for Single Line Set ......636 1404-Caller ID .
Page 16 Table of Contents 1512-Calls ............. . .657 1512-01: Automatic Handsfree.
Page 17 Table of Contents 1603-03: Exclusive Hold Recall Timer ........675 1603-04: Park Orbit Recall Timer .
Page 18 Table of Contents 1631-05: Receive Dial Pulse Maximum Make Timer ......696 1631-06: Receive Minimum Flash Timer........696 1631-07: Receive Maximum Flash Timer .
Page 19 Table of Contents 1654-04: GB Tone Complete Timer........712 1654-05: GC Response Timer .
Page 20 Table of Contents Stations: 2101-2501 ..........719 21xx-Configuration .
Page 21 Table of Contents 2113-04: Privacy Group ..........740 2113-05: Page Group (Zone) .
Page 22 Table of Contents 2143-02: Auto Erase/Save of Messages ........769 2143-03: Auto Time Stamp .
Page 23 Table of Contents 2311-01: UCD Group Mailbox Type ........793 2311-01: UCD Group Routing Mailbox Number.
Page 24 Table of Contents Lines: 3101-3715 ........... . 809 31xx-Configuration .
Page 25 Table of Contents 314x-TIE Line ........... . . 830 3141-Dialing .
Page 26 Table of Contents 3531-02: Table Type (Allow or Deny) ........846 3532-Table Entries .
Page 27 Table of Contents Voice Mail Options: 4101-4231 ......... 863 41xx-Configuration .
Page 28 Table of Contents 4212-[01-10]: Schedule End Time ........886 Type 1 (Day of Week) Schedule Example .
Page 29 Table of Contents Maintenance Options: 9001 - 9042 ........915 90xx-Utilities .
Page 30 Table of Contents xxviii ◆ Table of Contents DSX Software Manual...
Page 31: Introduction
Introduction Using the DSX Software Manual Using the DSX Software Manual How the Manual is Organized This manual describes the features and programming of the DSX telephone system. It is divided into eight chapters as follows: Introduction ❥ This is the chapter you are reading now. It provides information about the DSX system’s default feature setup and basic startup programming.
Page 32: Default Feature Setup
Default Feature Setup Default Feature Setup Default Features Default Features for Lines All lines are loop start DTMF. • Use 3101-01: Line Type (page 809) to change this assignment. In DSX-80/160, lines 1-12 ring on line keys 1-12 for extensions 300-315. •...
Page 33 Default Feature Setup Initial Startup Programming Enter the programming mode. From any display telephone: - Press INTERCOM + Dial #*#* - Enter the system password + HOLD The system passwords are: 632379 (NECDSX) for Installer (level 3) for System Administrator 2 (level 2) 9999 for System Administrator 1 (level 1) 0000...
Page 34 Default Feature Setup Checking your System’s Software Level How to Check your System’s Software Level To check your system’s software level: Press INTERCOM . Dial #*#* . • The system software level shows on the ﬁrst line of your display. •...
Page 35: Charts
Charts Charts DSX Dial Codes by Feature (Page 1 of 2) For this feature Dial this code When you are Barging-In on a co-worker’s call Barge In (Intrusion) Canceling Call Forwarding at an INTERCOM Call Forwarding extension + Extension or 0 Enabling Call Forwarding Busy/No INTERCOM (for the operator)
Page 36 Charts (Page 2 of 2) DSX Dial Codes by Feature For this feature Dial this code When you are Setting up Monitor after calling a busy Monitor / Silent Monitor co-worker + UNA code (01-04) Answering a call ringing UNA at Night Service / Night Ring night INTERCOM...
Page 37 Charts System Number Plan/Capacities (Page 1 of 2) DSX40 DSX80/160 System Options Classes of Service 1-15 (COS 1 normally reserved for attendants) Conference 32 simultaneous users in Conference (total of all Conferences system-wide) 8 simultaneous Conferences maximum 8 parties maximum in any one Conference Extension Hunting (UCD) Master Numbers Extension Hunting Groups...
Page 38 Charts System Number Plan/Capacities (Page 2 of 2) DSX40 DSX80/160 Analog Door Boxes, Built-In Analog Door Boxes, Total The maximum number of DSX Analog Door Boxes you can install is determined by the number of 2PGDAD Modules, which in turn is limited only by the availability of 16ESIU station ports.
Page 39: Telephone Illustrations
Telephone Illustrations Telephone Illustrations Ring/Message Lamp Thu June 8 11:52 AM Pat Smith x301 Menu Dir VM:00 CL:00 Alpanumeric Display CHECK CLEAR Speed Dial Bin keys Soft keys Feature keys In DSX-40: Keys 1-8 are line keys. Line 1 Line 2 Line 3 Line 4 Line 5...
Page 40 Telephone Illustrations Ring/Message Lamp Thu June 8 11:52 AM Pat Smith x301 Menu Dir VM:00 CL:00 Alpanumeric Display CHECK CLEAR Speed Dial Bin keys Soft keys Feature keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 In DSX-40: Keys 1-8 are line keys.
Page 41 Telephone Illustrations Ring/Message Lamp CHECK CLEAR Thu June 8 11:52 AM Pat Smith x301 Alpanumeric Display Menu Director Soft keys V-Mail 00 Soft keys Calls 00 SP Dial 1 Pa e SP Dial 2 Feature keys Line 1 Line 2 Line 3 Line 4 Line 5...
Page 42 Telephone Illustrations Page 1 Page 2 Page 3 Park 60 Park 61 CALL Park 62 Park 63 Park 64 Park 65 Park 66 Night ANSWER RELEASE TRANSFER 60-Button DSS Console 12 ◆ Introduction DSX Software Manual...
Page 43: Features
Features Introduction Introduction How To Use This Chapter This chapter provides detailed information on the system’s features. The features in this chapter are in alpha- betical order, like a dictionary, and are subdivided into headings as follows: Description ❥ Read Description to get an overview of the feature. Along with the feature’s description is the Default Setting, which outlines how the feature works with the default (factory installed) programming.
Page 44: Account Codes
Account Codes Account Codes Description Use Account codes to categorize and/or restrict outside calls. Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes: Optional (Unforced Account Codes) ❥...
Page 45: Account Codes And Emergency Calls
Account Codes An extension user can preselect a line for a Last Number Redial or Save call. Account Codes and Emergency Calls Account Codes are never enforced for emergency (911 and 1+911) calls. DSS Console Account Code Key A keyset user can have an Account Code key on their DSS Console. It works the same as a keyset Account Code key.
Page 46 Account Codes Setting Up Forced Account Codes Should an extension have Forced Account Codes (i.e., be required to enter an Account Code while placing an outside call)? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level. If yes (enable Forced Account Codes), in 1412-04: Forced Account Codes (page 651) for the extension’s Class of Service level, enter Yes .
Page 47: Programming Examples
Account Codes Programming Examples Forced Account Codes Require an Account Code only for 900 and 1 + 900 Long Distance Calls. In 1412-04: Forced Account Codes (page 651), enter In 1412-06: Account Codes for Toll Calls Only (page 651), enter In 1551-04: Account Code Toll Restriction Level (page 668), enter (for example).
Page 48 Account Codes Forced Account Codes Allow 800 and 1 + 800 Long Distance Dialing without an Account Code. In 1412-04: Forced Account Codes (page 651), enter Yes . In 1412-06: Account Codes for Toll Calls Only (page 651), enter Yes . In 1551-04: Account Code Toll Restriction Level (page 668), enter 2 (for example).
Page 49 Account Codes Other Related Features Features Central Ofﬁce Calls, Placing (page 78) • You can use Store and Forward with Forced Account Codes. Last Number Redial (page 219) and Save Number Dialed (page 298) • Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call redialed using Last Number Redial and Save.
Page 50 Account Codes In these instructions: Forced Account Codes [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] • Forced Account Codes may prevent Speed Dial from dialing 911 emergency services. • Forced Account Codes do not apply to incoming calls. To enter a Forced Account Code: Access a line for an outgoing call.
Page 51: Alphanumeric Display
Alphanumeric Display Alphanumeric Display Description The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features. The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages. The second line is used extensively by IntraMail.
Page 52: Attendant Call Queuing
Attendant Call Queuing Attendant Call Queuing Description Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls. An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer —...
Page 53 Attendant Call Queuing Operation In these instructions: Attendant Call Queuing [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To answer a call ﬂashing the Operator Call Key: Press the ﬂashing Operator Call key. Features ◆...
Page 54: Attendant Position
Attendant Position Attendant Position Description The attendant is the system’s call processing focal point. The attendant is the focal point for call processing within the system. The system can have up to four atten- dants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details): Attendant Call Queuing (page 22) ❥...
Page 55 Attendant Position Programming For best performance, install a 34-Button Display or 34-Button Super Display telephone for the attendant. A DSS Console will also help the attendant process calls more quickly. Set up the system attendants (operators). For a single operator: - In 1501-01: Number of Operators (page 652), enter - In 1502-01: Operator Number 1 (page 653), enter the extension number for operator 1.
Page 56 Attendant Position Other Related Features Features Barge In (Intrusion) (page 36) Since the attendant is never busy, Intercom callers cannot Barge In on an attendant. Call Coverage Keys (page 40) A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key. Call Waiting / Camp-On (page 58) Since the attendant is never busy, Intercom callers cannot Camp-On to an attendant.
Page 57 Attendant Position Operation In these instructions: Attendant Position [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To call the attendant: Press INTERCOM • You hear dial tone. Dial • You hear two beeps. •...
Page 58: Auto Redial
Auto Redial Auto Redial Description Instead of redialing, have Auto Redial periodically retry a busy outside number. Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through.
Page 59 Auto Redial Programming Is the interval between Auto Redial callout attempts correctly set? If yes, leave 1602-06: Repeat Redial Timer (page 673) at its current setting. If no, change 1602-06: Repeat Redial Timer (page 673) to meet the site requirements. Is the system waiting an adequate time for busy tone when handling an Auto Redial? If yes, leave 1602-07: Repeat Redial Busy Timer (page 673) at its current setting.
Page 60: Automatic Handsfree
Automatic Handsfree Automatic Handsfree Description Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature. Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — with- out lifting the handset or pressing SPEAKER ﬁrst.
Page 61 Automatic Handsfree Other Related Features Features Central Ofﬁce Calls, Placing (page 78) With Automatic Handsfree, an extension user can press a line key to place an outside call without ﬁrst lifting the handset or pressing . Users without Automatic Handsfree can preselect a line SPEAKER key before lifting the handset or pressing SPEAKER...
Page 62: Automatic Ring Down
Automatic Ring Down Automatic Ring Down Description Turn to Ringdown Extension (page 293). 32 ◆ Features DSX Software Manual...
Page 63: Automatic Slot Configuration
Automatic Slot Conﬁguration Automatic Slot Conﬁguration Description The system automatically installs PCBs when you power up the system. Automatic Slot Conﬁguration automatically sets up station and line PCBs when you initially power up the system. This simpliﬁes installation because you don’t have to use system programming to activate station and line PCBs after you plug them in.
Page 64: Background Music
Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecom- munications systems. NEC Uniﬁed Solutions, Inc. hereby disclaims any liability arising out of the failure to obtain such a license.
Page 65 Background Music Other Related Features Features Do Not Disturb (page 143) DND does not affect the operation of Background Music. Headset Compatibility (page 198) Background Music plays in the headset when the extension is in the headset mode. Music on Hold (page 246) Background Music and Music on Hold share the same music source.
Page 66: Barge In (Intrusion)
Barge In (Intrusion) Barge In (Intrusion) Description In an emergency, use Barge In to get through to a co-worker right away. Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or outside call.
Page 67 Barge In (Intrusion) Operation In these instructions: Barge In (Intrusion) [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To Barge In on a call: Place one of the following types of call: • Call busy extension.
Page 68: Battery Backup
Battery Backup Battery Backup Description The system provides permanent backup of system memory. In the event of commercial AC power failure, the NAND Flash memory on the CPU PCB permanently main- tains the site database. Additionally, an internal battery on the CPU provides short-term backup of the sys- tem date and time (Real Time Clock) and certain station parameters (such as the Caller ID log).
Page 69: Brightness Control
Brightness Control Brightness Control Description Turn to Volume, Brightness, and Contrast Controls (page 388). Features ◆ 39 DSX Software Manual...
Page 70: Call Coverage Keys
Call Coverage Keys Call Coverage Keys Description Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone. A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers.
Page 71 Call Coverage Keys Programming Setting up Call Coverage keys on a keyset. In 2121-[01 to 24]: Feature Key Codes (page 758): - For an Immediate Ring Call Coverage key, assign key code 06. - For a No Ring (Lamp Only) Call Coverage key, assign key code 07. - For a Delay Ring Call Coverage key, assign key code 08.
Page 72 Call Coverage Keys Other Related Features Features Direct Station Selection (DSS) Console (page 120) DSS Consoles can have Call Coverage keys. Distinctive Ringing (page 135) By using Key Ring Override, Distinctive Ringing allows an extension user to set up unique ringing for their Call Coverage keys.
Page 73: User Programmable Feature
Call Coverage Keys Operation In these instructions: Answering Call Coverage Keys [Super Display Soft Key] [Super Display Soft Key] - [Keyset Soft Key] [Keyset Soft Key] To answer a call ringing or ﬂashing a Call Coverage key: Press the ﬂashing Call Coverage key. In these instructions: Using Call Coverage Keys to Place Calls [Super Display Soft Key]...
Page 74: Call Forwarding
Call Forwarding Call Forwarding Description Call Forwarding ensures that the user’s calls are covered when they are away from their work area. Call Forwarding permits an extension user to redirect their call to another extension. The types of Call For- warding are: Call Forwarding when Not Answered ❥...
Page 75: Call Forwarding Toggle In A Personal Speed Dial Bin
Call Forwarding Call Forwarding Toggle in a Personal Speed Dial Bin If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Per- sonal Speed Dial bin for similar operation (without the BLF). To do this: While on hook, dial ❥...
Page 76: Call Forwarding Timers
Call Forwarding Call Forwarding Timers The following diagrams show how the system implements various timers when handling forwarded calls. Refer to the programming for each individual timer for more information. Transferred Outside Call to Forwarded Extension Extension A transfers line to extension B, which is forwarded Busy/No Answer (type 2) to exten- sion C.
Page 77 Call Forwarding DIL (with overﬂow) to Forwarded Extension DIL (with overﬂow) rings programmed destina- tion, which is forwarded Busy/No Answer (type 2) to a co-worker. DIL rings programmed DIL destination for the 1601-02: DIL No Answer Timer DIL No Answer time. (page 669) 1601-02: DIL No Answer Timer If unanswered, the call rings the extension to which...
Page 78 Call Forwarding Programming Should an extension be able to use Call Forwarding? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level. If yes, in 1406-02: Internal Call Forwarding (page 643) enter Yes . If no, in 1406-02: Internal Call Forwarding (page 643) enter No . If an extension has Ring No Answer forwarding enabled, do calls route to the forwarding destination after the correct interval? In yes, leave 1601-03: Call Forward No Answer Timer (page 670) at its current setting.
Page 79 Call Forwarding Group Ring (page 189) Call Forwarding will not reroute Group Ring calls. Intercom (page 211) Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute voice- announced Intercom calls. It will reroute only ringing Intercom calls. Key Ring (page 214) Call Forwarding will not reroute Key Ring calls.
Page 80: User Programmable Feature
Call Forwarding Operation In these instructions: Activating or Canceling Call Forwarding [Super Display Soft Key] [Keyset Soft Key] To activate Call Forwarding: Select the Call Forwarding options. [Menu + Call Forward] Alternately do one of the following: [Menu + Cfwd] •...
Page 81: Call Forwarding Off Premises
Call Forwarding Off Premises Call Forwarding Off Premises Description When a user is out of the ofﬁce, they can send their calls to their home ofﬁce or cell phone. Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce) if allowed by their Class of Service.
Page 82 Call Forwarding Off Premises • An extension Speed Dial number stored in bin 719 should not be longer than 16 digits. If it is, the sys- tem automatically clears bin 719 when it stores an Off Premises Call Forwarding number in bin 720. •...
Page 83 Call Forwarding Off Premises Other Related Features Features Call Forwarding (page 44) Call Forwarding permits an extension user to redirect their call to another extension. Single Line Telephones (page 305) Call Forwarding Off Premises is not available at single line telephones. IntraMail Features None Operation...
Page 84 Call Forwarding Off Premises In these instructions: Activating or Canceling Call Forwarding Off Premises [Super Display Soft Key] [Keyset Soft Key] To view the currently enabled Off Premises Call Forwarding number (if any): [VIEW] Select to view the currently stored number. [View] •...
Page 85: Call Timer
Call Timer Call Timer Description Call Timer helps users that must keep track of their time on the phone. Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There are two types of Call Timer keys: Manual Call Timer ❥...
Page 86 Call Timer Other Related Features Features Caller ID (page 63) The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display. Central Ofﬁce Calls, Placing (page 78) Call Timer shows the time a user has been on an outside call. Flash (page 177) Flash restarts the Call Timer.
Page 87 Call Timer In these instructions: Stopping and Restarting the Call Timer for Your Call [Super Display Soft Key] [Keyset Soft Key] To stop the Call Timer: Do one of the following. [Timer] Press the Call Timer soft key. [Time] Press the Manual or Automatic Call Timer key. The Call Timer disappears from the display.
Page 88: Call Waiting / Camp-On
Call Waiting / Camp-On Call Waiting / Camp-On Description Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten. With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up.
Page 89 Call Waiting / Camp-On Programming Should an extension be able to send Camp-On tones to a busy co-worker? In 2102-01: Class of Service (page 724), check the sending extension’s Class of Service level. If yes, in 1402-03: Camp-On to Busy Extension (page 633), enter for the initiating extension.
Page 90 Call Waiting / Camp-On Other Related Features Features Attendant Position (page 24) An extension user cannot Camp-On to the attendant because the attendant’s extension is never busy. Callback (page 61) If an extension user Camps-On and then hangs up, the system converts the Camp-On to a Callback. Caller ID (page 63) An extension programmed to receive Camp-On tones or Off-Hook Ringing from a waiting call will also receive Second Call Caller ID.
Page 91: Callback
Callback Callback Description With Callback, a user does not have to repeatedly call a busy extension back, hoping to ﬁnd it idle. When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The sys- tem services Callback requests as follows: Caller at extension A leaves a Callback at extension B.
Page 92 Callback Other Related Features Features Attendant Position (page 24) An extension user cannot leave a Callback for the attendant because the attendant’s extension is never busy. Call Waiting / Camp-On (page 58) If an extension user starts to leave a Callback request but doesn’t hang up, the system Camps-On instead.
Page 93: Caller Id
Caller ID Caller ID Description Caller ID automatically displays the phone number and optional name for incoming outside calls. Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identiﬁcation (CNI) and Called Number Delivery (CND) service, when available.
Page 94: Third Party Caller Id Check
Caller ID Third Party Caller ID Check Third Party Caller ID Check allows an idle or busy keyset user to display the Caller ID data for another line. The line that the user checks can be ringing or busy. Caller ID Display Separator An extension’s display can optionally show a calling party number separator.
Page 95 Caller ID Programming Should the outside line provide Caller ID (if Caller ID service is also provided by the telco)? If yes: - In 3121-01: Caller ID Type (page 825) enter the type of Caller ID required (DSP = , ATRU-DB = T1/E1 ANI = - For ANI Caller ID, in 3121-02: ANI/DNIS Format (page 825) and 3121-04: Number of ANI Digits (page 826), set for compatibility with the connected service.
Page 96 Caller ID Other Related Features Features Call Timer (page 55) The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display. If an exten- sion has Call Timer enabled, the ﬁrst line (i.e., caller’s name) of the Second Call Caller ID display won’t show.
Page 97 Caller ID Operation In these instructions: Clearing the Display [Super Display Soft Key] [Keyset Soft Key] To cancel (clear) the Caller ID display and return your phone to its normal display: • You can only do this while you are on a call, not while your phone is ringing. Press CLEAR To turn the Caller ID display back on (after you press CLEAR to cancel it):...
Page 98: Caller Id Logging
Caller ID Logging Caller ID Logging Description An extension can store the caller’s name and phone number for easy review and redialing. When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension.
Page 99: Types Of Calls That Are Logged
Caller ID Logging Types of Calls that are Logged Call ID Logging will make a record of any outside call to an extension that can normally be answered using Ringing Line Preference. These include: Line key (Key Ring) and Loop Key calls ❥...
Page 100 Caller ID Logging Programming Setting Up Caller ID Callbacks Make sure Caller ID is installed. If Caller ID is not installed, turn to Caller ID (page 63) and set up your system’s Caller ID. Assign the outgoing route the system will use for Caller ID callbacks. In 3711-01: Caller ID Callback Route Type (page 856), select the type of route used for Caller ID call- backs ( 1 = line, 2 = Line Group).
Page 101 Caller ID Logging - In 3712-03: Home Area Code Exception List Type (page 859), specify the Home Area Code Excep- tion List Table as a Toll Table ( ) or a Local Table ( - If it is a Toll Table, the codes you enter in the table are toll calls. All other codes are local calls. - If it is a Local Table, the codes you enter in the table are local calls.
Page 102 Caller ID Logging Programming Examples Enable Caller ID callbacks (return calls) for a system in area code 203. • There is no 10-digit local calling or other special requirement. In 3121-01: Caller ID Type (page 825) for each line enter the type of Caller ID required: - (DSP = 1 , ATRU-DB = 2, T1/E1 ANI = 3 ).
Page 103 Caller ID Logging Operation In these instructions: Reviewing the Caller ID Log [Super Display Soft Key] [Keyset Soft Key] To review your Caller ID log: [Calls XX] Select the Caller ID log. [CLXX] • Your Ring/Message Lamp will wink on (green) when you have Caller ID records that you have not yet reviewed.
Page 104: Central Office Calls, Answering
Central Ofﬁce Calls, Answering Central Ofﬁce Calls, Answering Description The system allows outside calls to ring and be answered at any combination of system extensions. The system provides ﬂexible routing of incoming CO calls to meet the exact site requirements. Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow- ing order:...
Page 105 Central Ofﬁce Calls, Answering Programming Basic Programming Make sure each line’s circuit type and loop length setting match the requirements of the connected service. In 3101-01: Line Type (page 809), set the circuit type to match the connected service. In 3101-03: DTMF Dialing (page 811), indicate whether the line is DTMF ( ) or Dial Pulse ( In 3103-03: Loop Length (page 815) for analog lines only, set this option to compensate for the telco cir- cuits loop length.
Page 106 Central Ofﬁce Calls, Answering Setting Up Line and Loop Keys Set up line and loop keys for an extension. For line keys: - In 2121-[01 to 24]: Feature Key Codes (page 758), enter 03 . - In 2121-[01 to 24]: Feature Key Data (page 758), enter the line number ( 1-64 ). - If an extension doesn’t have any line keys, you should assign Fixed or Switched Loop keys to make handling outside calls easier.
Page 107: User Programmable Feature
Central Ofﬁce Calls, Answering Other Related Features Features Call Timer (page 55) The Call Timer helps a user keep track of the time they spend on the phone. Direct Inward Line (page 109) A DIL rings an extension directly. Line Keys (page 227) Line keys simplify answering outside calls.
Page 108: Central Office Calls, Placing
Central Ofﬁce Calls, Placing Central Ofﬁce Calls, Placing Description Customize the call placing options to meet the site requirements and each individual’s needs. The system provides ﬂexibility in the way each extension user can place outgoing calls. A user can place a call by: Pressing a Line Key ❥...
Page 109 Central Ofﬁce Calls, Placing Default Setting • Lines 1-12 ring on line keys 1-12 for extensions 300-315. All other extensions are lamp only for lines 1-12. Lines 13-64 do not appear on line keys. • All extensions have full access on all lines. •...
Page 110 Central Ofﬁce Calls, Placing Programming Basic Programming Make sure each line’s circuit type and loop length setting match the requirements of the connected service. In 3101-01: Line Type (page 809), set the circuit type to match the connected service. In 3101-03: DTMF Dialing (page 811), indicate whether the line is DTMF ( 1 ) or Dial Pulse ( 0 ). In 3103-03: Loop Length (page 815) for analog lines only, set this option to compensate for the telco cir- cuits loop length.
Page 111: Access Code Options
Central Ofﬁce Calls, Placing Access Code Options Should extension have single digit (dial 9) or 2-digit (90-98) access to outside Line Groups? For single digit access: - In 1301-[01-10]: Function Type (page 620), check to be sure the digit 9 is type (Line Group).
Page 112: Setting Up Store And Forward
Central Ofﬁce Calls, Placing Setting Up Transmit and Receive Gain While on an outside call, is a user’s conversation transmitted to the caller at a comfortable level? If yes, leave 3103-01: Transmit Gain (page 814) for the line at it’s current value. If no, in 3103-01: Transmit Gain (page 814) adjust the line’s transmit gain as required.
Page 113 Central Ofﬁce Calls, Placing Other Related Features Features Account Codes (page 14) You can use Store and Forward with Forced Account Codes. Automatic Handsfree (page 30) With Automatic Handsfree, an extension user can press a line key to place an outside call without ﬁrst lifting the handset or pressing SPEAKER .
Page 114 Central Ofﬁce Calls, Placing Operation In these instructions: Placing Outside Calls Using Line Keys [Super Display Soft Key] [Keyset Soft Key] To place an outside call over a speciﬁc line using a line key: Lift handset. Press line key. • You hear dial tone on the line you select and the line key lights green. •...
Page 115 Central Ofﬁce Calls, Placing Using Store and Forward In these instructions: Feature Name [Super Display Soft Key] [Keyset Soft Key] To place an outside call using Store and Forward: Do one of the following. Press INTERCOM and dial • You may optionally be able to dial Press a Switched Loop key + Dial Line Group number ( 90-98 Press Fixed Loop key.
Page 116: Check Key
Check Key Check Key Description Quickly check keyset and DSS Console Feature Key assignments. A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Per- sonal Speed Dial bin names. Conditions • None Default Setting •...
Page 117 Check Key In these instructions: Checking Personal Speed Dial Bin Name and Number [Super Display Soft Key] (22-Button and 34-Button 3-Line Keysets Only) [Keyset Soft Key] Press the Personal Speed Dial bin key once to display the name for the lower numbered bin. •...
Page 118: Class Of Service
Class of Service Class of Service Description Customize features and options for extensions and outside lines. Class of Service (COS) sets various features and options for extensions and outside lines. The system allows any number of extensions and lines to share the same Class of Service. The Class of Service options are pro- vided by the following programs: 140x-Station Options ❥...
Page 119: Conference
Conference Conference Description A user can set up a multiple-party telephone meeting without leaving the ofﬁce. Conference lets an extension user add additional inside and outside callers to their conversation. The follow- ing table shows the system’s Conference capacities: Description Capacity Conference circuits Maximum simultaneous users in Conference...
Page 120 Conference Operation In these instructions: Setting up a Conference [Super Display Soft Key] [Keyset Soft Key] To set up a Conference: Establish an Intercom or outside call. Press CONF . • Your hear Intercom dial tone. • Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference. Do one of the following: Dial extension you want to add.
Page 121: Conference, Meet-Me
Conference, Meet-Me Conference, Meet-Me Description Turn to Meet-Me Conference (page 236). Features ◆ 91 DSX Software Manual...
Page 122: Conference, Unsupervised
Conference, Unsupervised Conference, Unsupervised Description Turn to Tandem Calls / Unsupervised Conference (page 341). 92 ◆ Features DSX Software Manual...
Page 123: Contrast Controls
Contrast Controls Contrast Controls Description Turn to Volume, Brightness, and Contrast Controls (page 388). Features ◆ 93 DSX Software Manual...
Page 124: Cordless Telephone
Cordless Telephone Cordless Telephone Description Provides cordless mobility and a rich feature set for employees away from their desks. The DSX Cordless Lite II Telephone (P/N 730087) is a 900 Mhz digital narrow band FM cord- less telephone that provides mobility, ﬂexibility and convenience for those who spend much of the workday away from their desk.
Page 125: Delayed Ringing
Delayed Ringing Delayed Ringing Description Delayed Ringing helps co-workers cover each other’s unanswered calls. Delayed Ringing allows a line to start ringing a preset interval after the call starts ﬂashing a line key. This is helpful for co-workers that cover each other’s calls. For example, a secretary can have Delayed Ringing for the lines that ring the boss’s telephone.
Page 126: Dial Number Preview
Dial Number Preview Dial Number Preview Description Dial Number Preview helps the user avoid dialing errors. Dial Number Preview lets a display keyset user dial and review a number before the system dials it out. Conditions • None. Default Setting •...
Page 127 Dial Number Preview In these instructions: Editing the Displayed Number [Super Display Soft Key] [Keyset Soft Key] Press a line key to have the system automatically dial the displayed number. In these instructions: Dial Number Preview Editing Example [Super Display Soft Key] [Keyset Soft Key] To replace 2049265410 with 2039265400: Dial...
Page 128: Dial Tone Detection
Dial Tone Detection Dial Tone Detection Description You can set up the system to detect CO dial tone. The system can optionally detect precise CO dial tone for automatically dialed outside calls (such as Speed Dial and Auto Redial calls). With Dial Tone Detection enabled for a line, the system will monitor the line when initially seized for valid dial tone or stutter dial tone.
Page 129: Direct Inward Dialing
Direct Inward Dialing Direct Inward Dialing Description Directly dial system extensions from outside the system. Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange (NXX) and additional digits to ring the telephone system extension.
Page 130: Ani/Dnis Support
Direct Inward Dialing - If the telco doesn’t send any digits into the system, or If the digits sent by the telco don’t correspond to a DID Translation Table entry, or If the destination extension is out of service: The call follows the 3112-Termination routing for the line. This includes the settings for Day Ter- mination, Day Overﬂow, Night Termination, and Night Overﬂow.
Page 131: Basic Did Call Handling
Direct Inward Dialing DID Call Handling The following steps illustrate how the system handles DID calls when the call is not intercepted by an exten- sion’s Call Forwarding or Extension Hunting. Basic DID Call Handling Is telco sending incorrect digits, or is there a DID Translation Table programming error? If yes: Vacant Intercept The call normally follows the following Line Overﬂow programming.
Page 132: How Call Forwarding And Extension Hunting Interact With Did Calls
Direct Inward Dialing How Call Forwarding and Extension Hunting Interact with DID Calls The following chart summarizes how the system handles unanswered DID calls when Call Forwarding and/ or Extension Hunting are enabled at an extension. For the speciﬁc routing details, see: DID Call Handling with Call Forwarding and Extension Hunting (page 103).
Page 133: Did Call Handling With Call Forwarding And Extension Hunting
Direct Inward Dialing DID Call Handling with Call Forwarding and Extension Hunting The following two tables show the detailed interaction between Call Forwarding and Extension Hunting for unanswered DID Calls. These interactions occur when an extension user enables Call Forwarding and their extension is already part of an Extension Hunting group.
Page 134 Direct Inward Dialing Call Forwarding and Type 1 (Ring No Answer Line) Extension Hunting Destination Extension Forwarding Type Ring No Answer Busy In DND No Answer • DID call rings destination. • DID call rings the hunt destination. • If unanswered, it rings the •...
Page 135: Did Station Intercept And Line Overflow
Direct Inward Dialing DID Station Intercept and Line Overﬂow The following table shows the detailed interaction between DID Station Intercept and Line Overﬂow for unan- swered DID Calls. These interactions occur when an extension has DID Station Intercept enabled, the DID line has Line Overﬂow enabled, and the call is not intercepted by either Call Forwarding or Extension Hunting.
Page 136 Direct Inward Dialing Programming Basic Programming Set the circuit type for each DID line. Be sure your T1 PCB is installed and connected and that your telco is providing T1 DID service. In 3101-01: Line Type (page 809), enter the correct circuit type for each DID line: - 03 for DID Wink Start - 04 for DID Immediate Start In 3101-03: DTMF Dialing (page 811), indicate whether the line is DTMF ( 1 ) or Dial Pulse ( 0 ).
Page 137: Did Overflow, Camp-On, And Intercept Options
Direct Inward Dialing - In 3121-04: Number of ANI Digits (page 826), specify the number of digits the telco provides in the ANI number (for option 1 above only). This program does not apply to options 2-4 above. If no, in 3121-01: Caller ID Type (page 825) do not enter to enable ANI-based Caller ID for the line.
Page 138 Direct Inward Dialing Does an unanswered extension ring the correct amount of time before DID Station Intercept or Line Overﬂow occurs? If yes, leave 1601-02: DIL No Answer Timer (page 669) at its current value. If no, adjust 1601-02: DIL No Answer Timer (page 669) as required. Should DID calls be allowed to Camp-On to an extension? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.
Page 139: Direct Inward Line
Direct Inward Line Direct Inward Line Description A DIL lets an employee know which calls are just for them. A Direct Inward Line (DIL) is a line that rings an extension directly. Since DILs only ring one extension, employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information.
Page 140 Direct Inward Line Programming Basic Programming Check the DIL’s circuit type. In 3101-01: Line Type (page 809), check to be sure the line’s circuit type matches the connected service. In 3101-03: DTMF Dialing (page 811), indicate whether the line is DTMF ( 1 ) or Dial Pulse ( 0 ). Assign the DIL day and night mode terminations (answering points).
Page 141 Direct Inward Line DIL Overﬂow Should an unanswered DIL overﬂow during the day? If yes: - In 3112-02: Enable Day Overﬂow (page 819) enter - In 3112-03: Day Overﬂow Destination (page 820) enter the day overﬂow destination. The destina- tion can be: - An extension - A UCD Group master number - The voice mail master number...
Page 142 Direct Inward Line Setting Up Line and Loop Keys Set up line or loop key for the DIL. For line keys: - In 2121-[01 to 24]: Feature Key Codes (page 758), enter 03 . - In 2121-[01 to 24]: Feature Key Data (page 758), enter the DIL line number ( 1-64 ). - If an extension doesn’t have any line keys, you should assign Fixed or Switched Loop keys to make handling outside calls easier.
Page 143 Direct Inward Line Other Related Features Features Call Forwarding (page 44) Call Forwarding will reroute an extension’s DILs. Call Waiting / Camp-On (page 58) A DIL to a busy extension will send Camp-On tones (if the extension is programmed to normally receive Camp-On tones).
Page 144 Direct Inward Line Operation In these instructions: Handling Your Direct Inward Lines [Super Display Soft Key] [Keyset Soft Key] To answer a call on your Direct Inward Line: The line or loop key for your DIL ﬂashes green. Lift handset. •...
Page 145: Direct Line Access
Direct Line Access Direct Line Access Description Priority users can access lines directly. Direct Line Access also lets maintenance personnel access and test individual lines. Direct Line Access lets an extension user access (seize) an individual line. After seizing the line, the user can dial any outside telephone number without restriction.
Page 146 Direct Line Access Operation In these instructions: Using Direct Line Access [Super Display Soft Key] [Keyset Soft Key] To place a call over a speciﬁc line using Direct Line Access: Lift the handset. Press INTERCOM . Dial 1 plus the line number (e.g., 01 for line 1). •...
Page 147: Direct Station Selection (Dss)
Direct Station Selection (DSS) Direct Station Selection (DSS) Description Quickly place and Transfer calls to co-workers, without having to look up or dial your co- worker’s extension numbers. Important • If you enable an extension’s DSS Keys and leave the extension’s default Prime Line programming intact, the line keys automatically change to DSS keys when the user lifts the handset.
Page 148 Direct Station Selection (DSS) Programming Should extension have DSS capability on their Feature Keys? If yes: - In 2111-03: Enable DSS/BLF Keys (page 731), enter Yes . - In 2114-01: Prime Line Key (page 741), do not enable Intercom Prime Line. This prevents the extension’s line keys from switching to DSS mode when the user lifts the handset while idle.
Page 149: User Programmable Feature
Direct Station Selection (DSS) Operation In these instructions: Placing a Call using a DSS Key [Super Display Soft Key] [Keyset Soft Key] To place a call to a co-worker using a DSS key: Lift the handset. Press INTERCOM • Your DSS keys show the status of the assigned extension: Off = Idle On = Busy or ringing Fast ﬂash = in Do Not Disturb...
Page 150: Direct Station Selection (Dss) Console
Direct Station Selection (DSS) Console Direct Station Selection (DSS) Console Description DSS Consoles provide one-touch access to extensions, lines, and system features. The DSS Console (P/N 1090024 for black and P/N 090029 for white) gives a keyset user one-button access to exten- sions, lines, and selected features.
Page 151: Default Dss Console Key Assignments
Direct Station Selection (DSS) Console Default DSS Console Key Assignments The following illustration shows the default DSS Console key assignments. Page 1 Page 2 Page 3 Park 60 Park 61 CALL Park 62 Park 63 Park 64 Park 65 Park 66 Night ANSWER RELEASE...
Page 152 Direct Station Selection (DSS) Console Programming Set up the DSS Console. In 1202-01: Primary Station Port Assignment (page 612), assign each DSS Console hardware (physical) port to a software port. - 301 for DSS Console 1 - 302 for DSS Console 2 - 303 for DSS Console 3 - 304 for DSS Console 4 - Note that the ﬁrst DSS Console installed auto-IDs as software port 301.
Page 153: Dss Console Feature Key Assignments
Direct Station Selection (DSS) Console DSS Console Feature Key Assignments (Page 1 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to designate a Feature Key as Undeﬁned undeﬁned (no function). Use this option to assign a Feature Key as a 3 + nn (line •...
Page 154 Direct Station Selection (DSS) Console (Page 2 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 7 + nnn (extension • Press key to call cov- Call Coverage No number) lamp only (no ring) Call Coverage Key.
Page 155 Direct Station Selection (DSS) Console (Page 3 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 14 + nnn (bin 001- • Press key to dial System Speed 999) Dial...
Page 156 Direct Station Selection (DSS) Console (Page 4 of 4) DSS Console Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a While on a call: Save Number Save Number Dialed key. •...
Page 157 Direct Station Selection (DSS) Console Other Related Features Features Account Codes (page 14) A DSS Console can have an Account Code key to simplify Account Code entry. Call Coverage Keys (page 40) A DSS Console can have Call Coverage keys. Call Forwarding (page 44) A DSS Console Call Forwarding key can streamline Call Forwarding operation.
Page 158: User Programmable Feature
Direct Station Selection (DSS) Console Operation See DSS Console Feature Key Assignments (page 123). In these instructions: Using the Speed Processing Keys on the DSS Console [Super Display Soft Key] [Keyset Soft Key] To use the ANSWER key: Press ANSWER to answer any call ringing your extension. To use the RELEASE key: Press RELEASE to hang up (disconnect) your active call.
Page 159: Directed Call Pickup
Directed Call Pickup Directed Call Pickup Description Directed Call Pickup allows co-workers to answer each other’s calls. Directed Call Pickup permits an extension user to intercept any type of call ringing another extension. With Directed Call Pickup, an extension user can pick up: Outside (Key Ring) calls ringing an extension ❥...
Page 160 Directed Call Pickup Operation In these instructions: Using Directed Call Pickup [Super Display Soft Key] [Keyset Soft Key] To intercept a call ringing a co-worker’s extension: Lift the handset. Dial * * . Dial the number of the extension whose call you want to intercept. •...
Page 161: Directory Dialing
Directory Dialing Directory Dialing Description Allows users to place Intercom or Speed Dial calls from a displayed list of names. Directory Dialing allows a display keyset user to select a co-worker or outside call from a list of names, rather than dialing the phone number. There are three types of directory Dialing: System ( ompany-Wide) Speed Dial names.
Page 162 Directory Dialing Do extension users have adequate time to enter their Directory Dialing options? If yes, leave 1602-01: Interdigit Timer (page 671) at its current value. If no, adjust 1602-01: Interdigit Timer (page 671) as required. Other Related Features Features Direct Station Selection (DSS) Console (page 120) Assign a Directory Dialing key on a DSS Console.
Page 163 Directory Dialing In these instructions: Using Directory Dialing [Super Display Soft Key] [Keyset Soft Key] Look at your telephone’s display and dial the digit for the letter you want to call. • In the example in step i: - Dial if the name begins with G.
Page 164: Display, Alphanumeric
Display, Alphanumeric Display, Alphanumeric Description Turn to Alphanumeric Display (page 21). 134 ◆ Features DSX Software Manual...
Page 165: Distinctive Ringing
Distinctive Ringing Distinctive Ringing Description Allows users to customize their telephone’s ringing so they’ll know when calls are just for them. Important Use 9014-01: Initialize Ring Tones (page 920) to initialize Distinctive Ringing with a single command. Following initialization, you must reset the system or unplug and then re-plug each telephone. Distinctive Ringing allows the installer or keyset extension user to customize keyset ringing.
Page 166: Understanding Ring Types
Distinctive Ringing Understanding Ring Types The Ring Types determine how different types of calls rings extensions. Each Ring Type sounds unique because it uses one of the 10 available ring tones. The ﬁrst four Ring Types are assigned by default (see the table below).
Page 167 Distinctive Ringing Conditions • None Default Setting • Outside lines, Ring Groups, and UCD Groups use Type A ringing. • The soft keys are disabled. ASSIGN (ASGN) • The soft keys is enabled. CONFIG (CNFG) Programming Setting up Distinctive Ring Conﬁguration. Enable the ) soft keys.
Page 168 Distinctive Ringing Setting Up Extension Ring Override. Enable the soft keys. RING - In 2102-01: Class of Service (page 724), check the extension’s Class of Service level. - In 1405-02: Station Ring Override (page 641), enter Yes . System Programming To set up Extension Ring Override: - In 2103-01: Day Ring Type (page 726), enter the day ring type ( 1 =Type A, 2 =Type B, 3 =Type C).
Page 169 Distinctive Ringing Initialize Distinctive Ringing (i.e., return to default). System Programming To initialize Distinctive Ringing system-wide (i.e., return to factory default): - Use 9014-01: Initialize Ring Tones (page 920) from system programming. - This option is not available using an extension’s soft keys. Other Related Features Features Call Coverage Keys (page 40)
Page 170 Distinctive Ringing Operation Distinctive Ring Conﬁguration In these instructions: Using Distinctive Ring Conﬁguration [Super Display Soft Key] [Keyset Soft Key] To customize a Ring Set for your extension: [Menu + Ring Select the Distinctive Ringing options. [Menu + MORE + Ring] [Conﬁg] Select Distinctive Ring Conﬁguration.
Page 171 Distinctive Ringing Extension Override In these instructions: Using Extension Override [Super Display Soft Key] [Keyset Soft Key] To customize ringing for your extension’s outside calls: [Menu + Ring] Select the Distinctive Ringing options. [Menu + MORE + Ring] [Assign] Select Extension Override. [Asgn] Select the ringing mode you want to change.
Page 172 Distinctive Ringing Key Ring Override In these instructions: Using Key Ring Override [Super Display Soft Key] [Keyset Soft Key] To assign a Ring Type to a Call Coverage, Group Call Pickup, or line key: [Menu + Ring] Select the Distinctive Ringing options. [Menu + MORE + Ring] [Key] Select Key Ring Override.
Page 173: Do Not Disturb
Do Not Disturb Do Not Disturb Description DND permits an extension user to work by the phone undisturbed by incoming calls and announcements. Do Not Disturb (DND) blocks incoming calls, Off-Hook Signaling and Paging announcements. An exten- sion user can activate DND anytime while on a call or while their phone is idle. Once activated, incoming outside calls still ﬂash the line keys.
Page 174 Do Not Disturb Call Coverage Key Busy Lamp Indications When the key is: The covered extension is: Idle or not installed Busy Slow ﬂash Ringing Medium ﬂash In DND for outside calls (option 1) Fast Flash In DND for Intercom calls (option 2) or All Calls (option 3) Note: When transferring an outside call to an extension in DND, the Transfer will be blocked if the extension has enabled DND for all calls (type 3) or DND for outside calls (type 1).
Page 175 Do Not Disturb Message Waiting (page 238) An extension user can leave a Message Waiting at an extension in Do Not Disturb. Night Service / Night Ring (page 252) A DIL destination activates the night mode for the DIL when they press DND. Paging (page 259) DND blocks Paging announcements.
Page 176: Do Not Disturb Override
Do Not Disturb Override Do Not Disturb Override Description Easily override a co-worker’s Do Not Disturb. Do Not Disturb Override lets an extension user override another extension’s Do Not Disturb. This allows a priority employee (such as a supervisor or executive) to get through to a co-worker right away while the co- worker’s phone is in Do Not Disturb.
Page 177: Door Box
Door Box Door Box Description Use a Door Box to remotely monitor an entrance door. The Door Box (P/N 922450) is a self-contained analog Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones or ringing to all extensions programmed to receive chimes.
Page 178 Door Box Conditions • Door Box P/N 922450 is a weather-tight unit, and can be mounted outside. It has an operating temper- ature range of -20 to 60 degrees C (-4 to 140 degrees F) and a relative humidity of 10-95%, non-con- densing.
Page 179 Door Box 2PGDAD Module Door Box Setup Set up the 2PGDAD Module Door Box ports. Locate an available 16ESIU PCB digital station port (e.g., station port 10/extension 309). - If you wait to plug in the 2PGDAD Module until after your programming is complete, the second- ary station port set up in the next step will auto-ID as a Door Box.
Page 180 Door Box DSX-40 “Built-In” Door Box Setup Connect an Analog Door Box (P/N 922450) to a “built-in” Door Box port. Refer to the DSX-40 Hardware Manual for additional details. - DOOR 1 is extension 326. - DOOR 2 is extension 327. Optionally have a “built-in”...
Page 181 Door Box Transfer (page 358) An extension user cannot Transfer a call to a Door Box. IntraMail Features None Operation In these instructions: Calling from the Door Box [Super Display Soft Key] [Keyset Soft Key] To place a call from the Door Box: Press the Door Box call button.
Page 182: Equal Access Compatibility
Equal Access Compatibility Equal Access Compatibility Description See Toll Restriction (page 351) for more. 152 ◆ Features DSX Software Manual...
Page 183: Extended Ringing
Extended Ringing Extended Ringing Description Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones. Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerout- ing. This helps a users that cannot get to their phone quickly to pick up calls (such as a warehouse worker). Extended Ringing is available with the following features: Direct Inward Line ❥...
Page 184: Extension Hunting
Extension Hunting Extension Hunting Description Automatically route calls to co-workers that work closely together. Extension Hunting routes calls to a predeﬁned group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls.
Page 185: Terminal Hunting
Extension Hunting Circular Hunting Notes: For type 3 hunting, an Intercom call will stop hunting when it voice-announces. Extension Hunting fol- ❥ lows the Handsfree Answerback/Forced Intercom Ringing setup at each extension. Placing an extension in DND temporarily removes it from the Circular Hunting group. ❥...
Page 186 Extension Hunting Calls to the “dummy” extension activate the Call Coverage keys on the covering extensions. ❥ Co-workers can transfer calls into the group. They will ring all Call Coverage keys for the group. If unan- ❥ swered, a call transferred into the group follows the programmed UCD Group overﬂow destination (as do unanswered calls).
Page 187 Extension Hunting Programming Setting Up Circular Hunting Assign the hunt type to each extension in a Circular Hunting Group? In 2115-01: Hunt Type (page 746), assign the hunt type for each extension in the group. = Ring No Answer Outside Calls = Busy/Ring No Answer Outside Calls = Busy/Ring No Answer All Calls = Busy Outside Calls...
Page 188 Extension Hunting Do calls ring a hunt group member for the correct interval before routing to the next extension? If yes: - Leave 1601-03: Call Forward No Answer Timer (page 670) and 1603-01: Transfer Recall Timer (page 675) at their current settings. If no: - To change how long the ﬁrst member of the group rings, adjust 1603-01: Transfer Recall Timer (page 675) as required.
Page 189 Extension Hunting Setting Up UCD Hunting Assign hunt type 05 to each member of the UCD Group. In 2115-01: Hunt Type (page 746), make sure each extension in the UCD Group has hunt type 05. Make sure all group members have the same master extension number. In 2115-01: UCD Group Master Number (page 746), make sure each extension in the same UCD Group has the same master number.
Page 190 Extension Hunting Extension Hunting Timers The following diagrams show how the system implements various timers when handling Extension Hunt- ing calls. Transfer to Hunt Group Busy/Ring No Answer All Calls (Type 3) Circular and Terminal Hunting Call transferred into hunt group. 1603-01: Transfer Recall Timer Call rings ﬁrst member for Transfer Recall time.
Page 191 Extension Hunting Transfer to Hunt Group Busy/Ring No Answer All Calls (Type 3) Circular and Terminal Hunting Routing to Busy UCD Group with Overﬂow Call transferred to extension A, which is the sin- gle member of a type 3 hunt group that is set up to hunt to extension B.
Page 192 Extension Hunting DIL (no overﬂow) to Hunt Group Busy/Ring No Answer All Calls (Type 3) Circular and Terminal Hunting DIL (with no overﬂow) directly rings hunt group member. 1601-02: DIL No Answer Timer DIL rings programmed DIL destination for the (page 669) DIL No Answer time.
Page 193 Extension Hunting Outside Call on Hold at Hunt Group Member Busy/Ring No Answer All Calls (Type 3) Circular and Terminal Hunting Hunt group member puts outside call on Hold. 1603-02: Hold Recall Timer If not picked up, outside call recalls the extension (page 675) that put it on Hold after the Hold Recall time.
Page 194 Extension Hunting Night Service / Night Ring (page 252) To put DILs to a UCD Group master number into the night mode, press a uniquely programmed UCD Master Night key. Transfer (page 358) • Outside calls transferred to a Terminal or Circular Hunting group member activate hunting. In addi- tion, outside calls transferred to a UCD Group master number activate hunting.
Page 195 Extension Hunting Operation In these instructions: Sending a Call to a Terminal or Circular Hunting Group [Super Display Soft Key] [Keyset Soft Key] To send a call to a Terminal or Circular Hunting Group: Do one of the following. Transfer an outside call to a hunt group member. Set up a DIL to a hunt group member.
Page 196: Extension Locking
Extension Locking Extension Locking Description When they leave the ofﬁce, a keyset user can secure their phone to prevent unauthorized use. Extension Locking allows a keyset extension user to secure their phone when they leave the ofﬁce. The user may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be easily abused.
Page 197 Extension Locking Operation In these instructions: Locking and Unlocking Your Extension [Super Display Soft Key] [Keyset Soft Key] To lock your extension: Press INTERCOM and dial • While your extension is locked, winks on and you hear pulsating dial tone when you press INTERCOM To unlock your extension: Press...
Page 198 Extension Locking In these instructions: Unlocking an Extension from the Attendant’s Phone [Super Display Soft Key] [Keyset Soft Key] To unlock an extension (and clear the extension’s PIN number) from the attendant’s phone: Press INTERCOM and dial ##3 . • You must have a PIN number entered for your phone to use this feature. When you see ENTER PIN CODE •...
Page 199: Feature Keys
Feature Keys Feature Keys Description Feature Keys simplify feature operation. Each keyset has Feature Keys. These Feature Keys simplify placing calls, answering calls and using certain features. You can customize the function of any keyset’s Feature Keys from the system program and the User Programmable Features.
Page 200: Extension Feature Key Assignments
Feature Keys • Headset key • Night key • Split • Hotline • Page Zones • Voice Mail Conversation Record Conditions • If you unplug a 34-button telephone and replace it with a 22-button telephone, Feature Keys 13-24 are inaccessible. However, the system still retains the programming for those keys. Default Setting •...
Page 201 Feature Keys (Page 2 of 6) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 02 + nn (Line Group Loop Key (Fixed) 90-98) (page 233) Fixed Loop key. Busy Lamp Field (BLF) .
Page 202 Feature Keys (Page 3 of 6) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 07 + nnn (extension • Press key to call cov- Call Coverage No number) lamp only (no ring) Call Coverage Key.
Page 203 Feature Keys (Page 4 of 6) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 14 + nnn (bin 001- • Press key to dial System Speed 999) Dial System Speed Dial key.
Page 204 Feature Keys (Page 5 of 6) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a 23 + nnn (extension • While on a handset Reverse Voice number) Reverse Voice Over key.
Page 205 Feature Keys (Page 6 of 6) Extension Feature Key Assignments Key Type Description Key Code and Data Operation Use this option to assign a Feature Key as a • Press key to enable Headset (page 198) Headset key. or disable headset mode.
Page 206: User Programmable Feature
Feature Keys Speed Dial (page 315) An extension can have keys for Personal and System Speed Dial bins. Voice Mail (page 372) An extension can have voice mail Record and Message Center keys. IntraMail Features None Operation See Extension Feature Key Assignments (page 170). User Programmable Feature Programming Feature Keys Feature...
Page 207: Flash
Flash Flash Description Extension users can access certain CO and PBX features by interrupting line loop current. Flash allows an extension user to access certain CO and PBX features by interrupting line loop current. Flash lets an extension user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for compatibility with the connected telco.
Page 208 Flash Other Related Features Features Call Timer (page 55) Flash restarts the Call Timer. PBX / Centrex Compatibility (page 270) Flash allows an extension user to access certain telco or PBX features. Toll Restriction (page 351) When an extension user with Toll Restriction enabled ﬂashes a line, the system enforces toll Restric- tion on any digits the user dials from the new dial tone.
Page 209: Flexible Numbering Plan
Flexible Numbering Plan Flexible Numbering Plan Description Change the digits users dial for co-workers and other features. The system’s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant, other co-worker’s, outside lines, UCD Groups, and Ring Groups. The following chart shows the areas of the system number plan you can change.
Page 210 Flexible Numbering Plan Programming Do you want to change the digit(s) users dial to reach system operator(s)? In yes: - In 1301-[01-10]: Function Type (page 620), assign another digit (except 3) to type 1 (operator access). - In 1301-[01-10]: Expected Number of Digits (page 620), change the expected digits option for the new digit to 2 .
Page 211 Flexible Numbering Plan Do you want to change the Intercom extension number range? If yes: - In 1301-[01-10]: Function Type (page 620), assign another digit (except 3) to type (extension access). - In 1301-[01-10]: Expected Number of Digits (page 620), change the expected digits option for the new digit to - In 1311-01: Station Extension Number (page 623), change the extension numbers to use the leading digit selected above.
Page 212: Forced Line Disconnect
Forced Line Disconnect Forced Line Disconnect Description Disconnect a co-worker’s outside call in an emergency. Forced Line Disconnect allows an extension user to disconnect (release) another extension’s active outside call. Forced Line Disconnect lets a user access a busy line in an emergency, when no other lines are avail- able.
Page 213 Forced Line Disconnect Operation In these instructions: Using Forced Line Disconnect [Super Display Soft Key] [Keyset Soft Key] To disconnect a busy line: Do one of the following. Press the line key for the busy line. Press INTERCOM and dial the line’s extension number (e.g., 101 for line 1). When you hear busy tone, dial to disconnect the line.
Page 214: Group Call Pickup
Group Call Pickup Group Call Pickup Description Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing. Group Call Pickup allows an extension user to answer a call ringing an extension in their assigned Pickup Group.
Page 215 Group Call Pickup Setting up Group Call Pickup keys on a keyset. In 2121-[01 to 24]: Feature Key Codes (page 758): - For an Immediate Ring Group Call Pickup key, assign key code 09. - For a No Ring (Lamp Only) Group Call Pickup key, assign key code 10. - For a Delay Ring Group Call Pickup key, assign key code 11.
Page 216: User Programmable Feature
Group Call Pickup Operation In these instructions: Answering a Pickup Group Call [Super Display Soft Key] [Keyset Soft Key] To answer a call ringing a phone in your Pickup Group: Lift the handset. Do one of the following. Press the ﬂashing Group Call Pickup key. Press INTERCOM and dial *# .
Page 217: Group Listen
Group Listen Group Listen Description Use Group Listen to talk to an important client or customer and have your co-workers listen in on the meeting. Group Listen permits a keyset user to talk on the handset and have their caller’s voice broadcast over the telephone speaker.
Page 218 Group Listen Operation In these instructions: Using Group Listen [Super Display Soft Key] [Keyset Soft Key] To set up Group Listen: Place or answer a call using the handset. Press SPEAKER twice (but do not hang up). • SPEAKER ﬂashes slowly red. Talk to the caller through your handset.
Page 219: Group Ring
Group Ring Group Ring Description Use Group Ring to call a group of co-worker’s simultaneously. Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into the Ring Group master number, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call just by lifting the handset.
Page 220 Group Ring Programming Basic Programming Should an extension be in a Ring Group? If yes, in 2113-02: Ring Group (page 738) enter the Ring Group ( 1 - 8 ) to which the extension belongs. If no, in 2113-02: Ring Group (page 738) enter 0 . Do you want to enter a name for a Ring Group? If yes, in 2201-01: Ring Group Name (page 779) enter the Ring Group name.
Page 221 Group Ring Setting Up Ring Group DILs Should a DIL route to a Ring Group during the day? If yes, in 3112-01: Direct Termination in the Day (page 819) enter the Ring Group master number. - Use a System Night key to switch a DIL to a Ring Group from day to night mode. If no, in 3112-01: Direct Termination in the Day (page 819) enter a day destination other than a Ring Group master number.
Page 222 Group Ring Adjusting Ring Group Timers If a Ring Group DIL is unanswered, does the call divert to its overﬂow destination after the proper interval? If yes, leave 1601-01: Line No Answer Timer (page 669) at its current setting. If no, change 1601-01: Line No Answer Timer (page 669) as required. If a DIL is unanswered at the overﬂow destination, does the call divert to Key Ring after the proper interval? If yes, leave 1601-02: DIL No Answer Timer (page 669) at it’s current setting.
Page 223 Group Ring Operation Placing and Transferring Ring Group Calls In these instructions: Placing an Intercom Call to a Ring Group [Super Display Soft Key] [Keyset Soft Key] To make an Intercom call to a Ring Group: Lift handset and press INTERCOM Dial the Ring Group number (e.g., 600).
Page 224 Group Ring Answering Ring Group Calls In these instructions: Answer a Call to a Ring Group [Super Display Soft Key] [Keyset Soft Key] To answer a call ringing your Ring Group: Do one of the following: If the call doesn’t appear on a line or loop key: Lift handset.
Page 225: Handsfree And Handsfree Answerback
Handsfree and Handsfree Answerback Handsfree and Handsfree Answerback Description - Talk over the phone Handsfree, using the built-in speaker and microphone. - With Handsfree Answerback, answer an Intercom call by just speaking toward your phone. Handsfree Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset).
Page 226 Handsfree and Handsfree Answerback Other Related Features Features Automatic Handsfree (page 30) Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without pressing SPEAKER ﬁrst. Headset Compatibility (page 198) Handsfree is not available to extensions in the headset mode. Handsfree Answerback is still available —...
Page 227: User Programmable Feature
Handsfree and Handsfree Answerback In these instructions: Setting Up Incoming Voice Announcements [Super Display Soft Key] [Keyset Soft Key] To turn incoming voice announcements on: [On + EXIT] [On + EXIT] To turn incoming voice announcements off: [Off + EXIT] [Off + EXIT] User Programmable Feature Setting Up Incoming Voice Announcements...
Page 228: Headset Compatibility
Headset Compatibility Headset Compatibility Description Have the privacy of a handset call without having to hold the handset. A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. However, the headset provides privacy not available from Handsfree.
Page 229: Headset Key
Headset Compatibility Headset Key A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The user presses the key to enable or disable the headset mode, as an alternative to using the User Pro- grammable Feature.
Page 230 Headset Compatibility Programming Optionally assign a Headset key to an extension or DSS Console Feature Key. To assign a Headset key to an extension Feature Key: - In 2121-[01 to 24]: Feature Key Codes (page 758), to assign the key as a Headset key enter 28 . (There is no associated Data entry.) To assign a Headset key to a DSS Console Feature Key: - In 2402-[01-60]: DSS Console Key Codes (page 801), to assign the key as a Headset key enter 28 .
Page 231: User Programmable Feature
Headset Compatibility Operation In these instructions: Using the Headset [Super Display Soft Key] [Keyset Soft Key] To connect the headset: Plug a compatible headset into the telephone headset jack. To turn the headset mode on and off: Do one of the following. Press the headset Feature Key on your telephone or DSS Console.
Page 232: Hold
Hold Hold Description Have a call wait on Hold, then pick it up to continue the conversation. Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Page 233: Hold Recall Display
Hold Hold Recall Display The Hold recall display identiﬁes: The type of call recalling the extension. ❥ The extension which initially placed the call on Hold. ❥ The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after the call diverts to Key Ring.
Page 234 Hold Other Related Features Features Call Timer (page 55) A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold and another user picks it up, the timer restarts for the new user. Conference (page 89) If an extension user places a Conference on Hold, no other participants can place the Conference on Hold, split it, or terminate it.
Page 235 Hold In these instructions: Using System Hold [Super Display Soft Key] [Keyset Soft Key] Lift the handset and press INTERCOM Dial Dial the number of the line that is on Hold. • For example, dial for line 1. In these instructions: Using Exclusive Hold [Super Display Soft Key] [Keyset Soft Key]...
Page 236 Hold In these instructions: Using Hold at a Single Line Telephone [Super Display Soft Key] [Keyset Soft Key] To retrieve your call from Exclusive Hold: Lift the handset and dial *7 . To pick up an outside call on system Hold at a co-worker’s extension: •...
Page 237: Hotline
Hotline Hotline Description Hotline provides partner extensions with one-button calling and Transfer. Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another exten- sion (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
Page 238 Hotline Specify the type of Off-Hook Signaling available when a user presses the Hotline key for their busy Hotline partner. For Voice Over, in 2116-02: Off Hook Signaling for Calls from Hotline Partner (page 749) enter 2 . For Camp-On, in 2116-02: Off Hook Signaling for Calls from Hotline Partner (page 749) enter 1 . For no signaling, in 2116-02: Off Hook Signaling for Calls from Hotline Partner (page 749) enter 0 .
Page 239: User Programmable Feature
Hotline Operation In these instructions: Using Hotline [Super Display Soft Key] [Keyset Soft Key] To place a call to your Hotline partner: Press your Hotline key. To transfer a call to your Hotline partner: While on a call, press your Hotline key. Do one of the following.
Page 240: Interactive Soft Keys
Interactive Soft Keys Interactive Soft Keys Description Use advanced features just by pressing a soft key, without remembering feature codes. Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature codes to access the telephone’s advanced features because the function of the soft keys change as the user process calls. For example, while on an outside call a display keyset user can press the soft key to Park their call in orbit.
Page 241: Intercom
Intercom Intercom Description Use Intercom to call any co-worker. Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback and Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speak- ing toward the phone, without lifting the handset.
Page 242 Intercom Other Related Features Features Attendant Position (page 24) Designate each extension’s operator. Call Coverage Keys (page 40) A user can press a Call Coverage Key as an alternative to dialing Intercom numbers. Call Waiting / Camp-On (page 58) A user can Camp-On after placing an Intercom call to a busy co-worker. Callback (page 61) A user can leave a Callback request after placing an Intercom call to a busy co-worker.
Page 243: User Programmable Feature
Intercom Operation In these instructions: Placing and Answering Intercom Calls [Super Display Soft Key] [Keyset Soft Key] To place an Intercom call: Lift handset and press INTERCOM Dial your co-worker’s extension number (300-427). • To call the operator, dial the operator’s extension number or dial (depending on your system setup).
Page 244: Key Ring
Key Ring Key Ring Description So they are not forgotten, unanswered calls automatically ring co-worker’s extensions. A Key Ring line rings an extension according to the settings in 2132-[01-64]: Line Ringing (page 764). Mul- tiple extensions can be enabled to ring immediately or after a programmed delay for each incoming line call. In addition, under certain conditions other types of outside calls divert to Key Ring if unanswered.
Page 245 Key Ring Programming Should extension have Key Ring for the outside line? If yes: - In 2132-[01-64]: Line Ringing (page 764) enter one of the following:- for day and night ringing for night only ringing for delayed day and night ringing - For day mode Key Ring, in 3112-01: Direct Termination in the Day (page 819) press CLEAR - For night mode Key Ring, in 3112-04: Direct Termination at Night (page 820) press...
Page 246 Key Ring Other Related Features Features Call Coverage Keys (page 40) Call Coverage will pick up Key Ring calls. Call Forwarding (page 44) A Key Ring call will not follow an extension’s Call Forwarding. Call Waiting / Camp-On (page 58) A Key Ring call will not send Camp-On beeps to a busy extension that normally rings for that call.
Page 247: Language Selection
Language Selection Language Selection Description Set up a telephone to show displays and soft keys in English or Spanish. Language Selection provides telephone displays for soft keys and system programming in English and Span- ish. You can select the language for each extension in system programming, or the extension user can choose their language via the soft keys.
Page 248 Language Selection Programming Should extension be able to set their display language? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level. If yes, in 1401-11: Language Programming (page 631) enter Yes . If no, in 1401-11: Language Programming (page 631) enter No . From system programming, do you want to set an extensions display language as English or Spanish? For English, in 2101-03: Station Display Language (page 722) enter 1 .
Page 249: Last Number Redial
Last Number Redial Last Number Redial Description Quickly redial the last number dialed. Last Number Redial allows an extension user to quickly redial the last outside number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 20 digits a user dials.
Page 250 Last Number Redial Programming Enable outgoing access on each line the user should use for Last Number Redial. In 2131-[01-64]: Line Access (page 763), enter one of the following: - 2 for outgoing access only - 3 for full access Should extension be able to use Enhanced Last Number Redial? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.
Page 251 Last Number Redial Operation In these instructions: Using Last Number Redial [Super Display Soft Key] [Keyset Soft Key] To redial your last call: Lift the handset. (Optional) Press an idle line key to preselect a line. • If you skip this step, the system automatically selects a line from the same group as your initial call. Press REDIAL •...
Page 252 Last Number Redial In these instructions: Using Enhanced Last Number Redial [Super Display Soft Key] [Keyset Soft Key] The system tries to use the same line as that used for your initial call. • If that line is busy, the system automatically selects a line from the same group as your initial call. •...
Page 253: Line Group Routing
Line Group Routing Line Group Routing Description Dial a single code to place a call over the ﬁrst available line in a Line Group. With Line Group Routing enabled, an extension user can just press INTERCOM and dial to place an out- side call.
Page 254 Line Group Routing Programming Check the extension’s dial 9 Line Group assignment. In 2113-01: Dial 9 Group (page 738), check the extension’s dial 9 group assignment. - By default, all extensions use group 90. In 3201-[01-64]: Line Group (page 833), be sure there are lines assigned to the extension’s dial 9 group. - A line can be in more than one group.
Page 255: Line Groups
Line Groups Line Groups Description Dial codes to access Line Groups for outgoing calls. Extension users can optionally dial Line Group access codes 90-98 to select an available line in the group for outgoing calls. This is helpful in applications that have different services arranged into Line Groups. For example, dialing 90 could access a group of DDD lines for local calls, and dialing 91 could access a group of WATS lines for long distance calls.
Page 256 Line Groups Programming Verify the Line Group conﬁgurations. In 3201-[01-64]: Line Group (page 833), be sure lines are properly assigned to their respective groups. - A line can be in more than one group. Make sure the extension has access to the Line Groups. In 2131-[01-64]: Line Access (page 763), enter 2 (outgoing) or 3 (full) for each line the extension should be able to access.
Page 257: Line Keys
Line Keys Line Keys Description Press a line key for one-touch access to an outside line. A line key provides an extension user with one-button access to outside lines. The extension user just presses a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside calls.
Page 258 Line Keys Programming Set up line keys for the extension or DSS Console. To set up a line key on an extension: - In 2121-[01 to 24]: Feature Key Codes (page 758), enter 03 . - In 2121-[01 to 24]: Feature Key Data (page 758), enter the line number ( 1-64 ). To set up a line key on a DSS Console: - In 2402-[01-60]: DSS Console Key Codes (page 801), enter 03 .
Page 259: User Programmable Feature
Line Keys Operation In these instructions: Using your Line Keys [Super Display Soft Key] [Keyset Soft Key] To place a call using a line key: Lift the handset. Press the line key. Dial the outside number. To answer an incoming call using a line key. Listen for ringing and look for the ﬂashing line key.
Page 260: Line Queuing / Line Callback
Line Queuing / Line Callback Line Queuing / Line Callback Description - When all lines are busy, Line Queuing lets a user wait in line for a line to become free. - Line Callback will automatically call the user back when a line is available. Line Queuing Line Queueing permits an extension user to queue (wait in line) on hook for a busy line or Line Group to become free.
Page 261 Line Queuing / Line Callback Programming Should extension be able to queue for a busy line? In 2102-01: Class of Service (page 724), check the extension’s Class of Service level. If yes, in 1411-01: Camp-On to Busy Lines (page 647) enter - This option does not restrict Line Callback.
Page 262 Line Queuing / Line Callback Operation In these instructions: Using Line Queuing and Line Callback [Super Display Soft Key] [Keyset Soft Key] To queue or leave a callback for a busy line: Do one of the following. Press the line key for the busy line. Press INTERCOM and dial the Direct Line Access code (e.g., 101 for line 1).
Page 263: Loop Keys
Loop Keys Loop Keys Description Loop keys simplify answering and placing calls. Loop keys are Feature Keys that simplify the way extension users place and answer outside calls. There are two types of loop keys: Switched Loop keys and Fixed Loop keys. Switched Loop Keys For incoming calls, Switched Loop keys provide an appearance for any line not assigned to a line key for which the extension has access and ringing.
Page 264 Loop Keys Programming To set up a Switched Loop key: In 2121-[01 to 24]: Feature Key Codes (page 758), enter 01 . - There is no Data entry. To set up a Fixed Loop key: In 2121-[01 to 24]: Feature Key Codes (page 758), enter 02 . In 2121-[01 to 24]: Feature Key Data (page 758), enter the Line Group number for the key (90-98).
Page 265 Loop Keys Ringing Line Preference (page 295) Ringing Line Preference allows an extension user to answer a call ringing a loop key just by lifting the handset. IntraMail Features None Operation In these instructions: Using Loop Keys [Super Display Soft Key] [Keyset Soft Key] To answer a call on a loop key: Listen for ringing and look for the ﬂashing (red) loop key.
Page 266: Meet-Me Conference
Meet-Me Conference Meet-Me Conference Description Set up a multiple-party telephone conversation with your co-workers. With Meet-Me Conference, an extension user can set up a telephone meeting with their co-workers. Each party joins the Conference by dialing a Meet Me Conference code. Meet Me Conference lets extension users have a telephone meeting —...
Page 267 Meet-Me Conference IntraMail Features None Operation In these instructions: Using Meet-Me Conference [Super Display Soft Key] [Keyset Soft Key] To set up a Meet-Me Conference: Page parties and announce the Meet-Me Conference code (#11 or #12). Do one of the following. •...
Page 268: Message Waiting
Message Waiting Message Waiting Description For systems without voice mail, leave a Message Waiting request for a return call. An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a ﬂashing V-MAIL key and Ring/Message lamp at the called extension. Answer- ing the Message Waiting automatically calls the extension which left the indication.
Page 269 Message Waiting Programming Should the system have Message Waiting capability? If yes, in 4101-01: Voice Mail Type (page 863) enter - The system can have either Message Waiting or voice mail, not both. If no, in 4101-01: Voice Mail Type (page 863) enter on of the following: for Built-In Automated Attendant for IntraMail for UltraMail (DSX-80/160 only)
Page 270 Message Waiting Operation In these instructions: Using Message Waiting [Super Display Soft Key] [Keyset Soft Key] To leave a Message Waiting: Place Intercom call to a co-worker. • The extension you call can be unanswered, busy, or in Do Not Disturb. Press V-MAIL .
Page 271: Microphone Mute
Microphone Mute Microphone Mute Description Talk to a co-worker in your ofﬁce without your caller hearing the conversation. Microphone Mute lets a keyset user turn off their phone’s handset or Handsfree microphone at any time. While the extension is on-hook, Microphone Mute mutes the Handsfree microphone. While off-hook, Microphone Mute mutes the handset microphone.
Page 272 Microphone Mute Operation In these instructions: Using Microphone Mute [Super Display Soft Key] [Keyset Soft Key] To activate or deactivate Microphone Mute: Press MUTE . • You can do this any time while on the phone or idle (except when an Intercom call is ringing). •...
Page 273: Monitor / Silent Monitor
Monitor / Silent Monitor Monitor / Silent Monitor Description Monitor a co-worker’s phone conversation without them knowing you are on the phone. Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller have no indication of the intrusion.
Page 274 Monitor / Silent Monitor Operation In these instructions: Using Monitor / Silent Monitor [Super Display Soft Key] [Keyset Soft Key] To Monitor a call: Place an Intercom call to the busy extension. • Listen for busy or busy/ring tone. Dial 6 . Listen to the conversation in progress.
Page 275: Multiple Directory Numbers
Multiple Directory Numbers Multiple Directory Numbers Description See Call Coverage Keys (page 40) for more. Features ◆ 245 DSX Software Manual...
Page 276: Music On Hold
Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecom- munications systems. NEC Uniﬁed Solutions, Inc. hereby disclaims any liability arising out of the failure to obtain such a license.
Page 277 Music on Hold Programming Should the system have Music on Hold? If yes, 1521-01: Enable Music on Hold (page 659) enter If no, in 1521-01: Enable Music on Hold (page 659) enter Assign the Music on Hold Source to each line. In 3103-05: Music On Hold Source (page 816), assign the MOH source: for none for audio input minijack 1...
Page 278 Music on Hold Operation Music on Hold is automatic once enabled. 248 ◆ Features DSX Software Manual...
Page 279: Names For Extensions And Lines
Names for Extensions and Lines Names for Extensions and Lines Description Names help identify lines and extensions. Extensions and lines can have names instead of just circuit numbers. These names show on a keyset’s dis- play when the user places or answers calls. Extension and line names make it easier to identify callers. The user does not have to refer to a directory when processing calls.
Page 280 Names for Extensions and Lines 2201-01: Ring Group Name (page 779) ❥ 2301-01: UCD Group Name (page 790) ❥ 2501-[01-16]: Selectable Display Messages (page 806) ❥ 3101-02: Line Name (page 810) ❥ 4111-01: Voice Mail Port Name (page 865) ❥ 904x-Backup/Restore (page 927) ❥...
Page 281: Name Programming Chart
Names for Extensions and Lines Name Programming Chart Name Programming Chart Press a key the indicated number of times for desired character 1 Time 2 Times 3 Times 4 Times 5 Times 6 Times 7 Times 8 Times 9 Times &...
Page 282: Night Service / Night Ring
Night Service / Night Ring Night Service / Night Ring Description Use Night Service to reroute calls after hours. Night Service redirects outside calls to their night mode destination. Typically, the attendant or supervisor activates Night Service after normal working hours, when most employees are unavailable to answer calls. Lines can ring extensions directly at Night, providing speciﬁc answering points for Night Service calls.
Page 283 Night Service / Night Ring Option 4: DIL Day and Night The line is a DIL during the day and at night. The DIL destination’s key controls the night mode of the line. Turn to Direct Inward Line (page 109) for more on setting up Direct Inward Lines. Conditions •...
Page 284 Night Service / Night Ring Other Related Features Features Direct Inward Line (page 109) • The extension to which the DIL is terminated controls the night mode of the DIL. • If a DIL is terminated to the voice mail master number, a UCD night key (code 18 + the voice mail master number) controls the night mode status of the DIL.
Page 285: Off-Hook Signaling
Off-Hook Signaling Off-Hook Signaling Description Off-Hook Signaling helps important callers get through. When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free.
Page 286 Off-Hook Signaling Default Setting • Off-Hook Signaling for outside calls is set for Off-Hook Ringing (option 2) by default. While busy on a call, the extension will receive Off-Hook Ringing for outside calls that normally ring the phone. This includes: - Key Ring calls - Transferred outside calls - Direct Inward Lines...
Page 287: User Programmable Feature
Off-Hook Signaling Hold (page 202) An extension user can place their current call on Hold and answer the waiting call. Hotline (page 207) Hotline activates Off-Hook Signaling. Key Ring (page 214) Off-Hook Signaling can occur for Key Ring calls. Park (page 266) An extension user can Park their current call and answer the waiting call.
Page 288: One-Touch Keys
One-Touch Keys One-Touch Keys Description Available for Personal Speed Dial. See Speed Dial (page 315) for more. 258 ◆ Features DSX Software Manual...
Page 289: Paging
Paging Paging Description Use Paging to broadcast announcements or quickly locate co-workers. Paging lets extension users broadcast announcements to other keyset users and to external Paging speakers. Paging allows a user to locate a co-worker or make an announcement without calling each extension individ- ually.
Page 290: Outside Call Ringing Over External Page
Paging The equipment you connect to a system relay must be compatible with the following speciﬁcations. Refer to your system’s Hardware Manual for more on connecting to the system relay contacts. Relay Contact Speciﬁcations DSX-40 Contact Conﬁguration: Normally open Maximum Load: 0.5A @ 120 VAC 1A @ 24 VDC Maximum Initial Contact Resistance...
Page 291 Paging Conditions • None Default Setting • All Call and Zone Paging allowed. • Ringing, Door Box chimes, and Background Music do not broadcast over External Paging. Programming Basic Programming Should extension be able to receive Paging announcements? If yes: - In 2113-05: Page Group (Zone) (page 740), assign the zone to which the extension belongs (1-7 or 0 for All Call only).
Page 292 Paging - For relay 2, in 2101-06: Door Relay Assignment (page 723) for the Door Box extension enter 2 . If no, in 2101-06: Door Relay Assignment (page 723) for the Door Box extension, enter 0 . External Paging Options Optionally enable outside line ringing over External Paging.
Page 293 Paging Use 1531-05: External Page Gain (page 664) to additionally control the volume of the system’s External Page port audio output. Optionally enable Background Music over External Paging. In 1521-04: Background Music over External Page (page 660), enter Check Background Music (page 34) to be sure Background Music is programmed and installed. In 1531-03: External Page Ring Volume (page 663), adjust the system’s External Page port audio output volume as required.
Page 294: User Programmable Feature
Paging Operation In these instructions: Making a Page Announcement [Super Display Soft Key] [Keyset Soft Key] To make an internal Paging announcement: Lift the handset. Do one of the following. Press INTERCOM , dial *1 , then dial the page zone number ( 1 - 7 or 0 for All Call). Press your Paging key.
Page 295: Paging, Meet-Me Conference
Paging, Meet-Me Conference Paging, Meet-Me Conference Description Available. Refer to Meet-Me Conference (page 236) for more. Features ◆ 265 DSX Software Manual...
Page 296: Park
Park Park Description Park a call in orbit so a co-worker can pick it up. With Park, it is not necessary to locate a person to handle their calls. Park places an outside call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal.
Page 297: Personal Park Orbit Recall Display
Park Personal Park Orbit Recall Display The Personal Park Orbit recall display shows: On all extensions that are ringing with the recall: ❥ - The type of recall (i.e., Personal Park). On the extension at which the call is parked (while it is ringing): ❥...
Page 298 Park Key Ring (page 214) Unanswered Park recalls divert to Key Ring. Music on Hold (page 246) If installed, Music on Hold plays to parked callers. Off-Hook Signaling (page 255) An extension user can Park their current call and answer the waiting call. Voice Mail (page 372) When an extension user with Ring No Answer/Busy Terminal Hunting to voice mail parks a call at a co-worker’s extension, the call recalls to them if not picked up.
Page 299 Park In these instructions: Park [Super Display Soft Key] [Keyset Soft Key] If a call in Personal Park recalls, you see one of the following. If the extension that parked the call doesn’t have a name: Personal Park Recall STA 301 If the extension that parked the call has a programmed name: Personal Park Recall 300: Attendant...
Page 300: Pbx / Centrex Compatibility
PBX / Centrex Compatibility PBX / Centrex Compatibility Description The DSX provides unique features when connected to a PBX or Centrex. PBX/Centrex Access Codes PBX Access Codes are the digits PBX extension users must dial to obtain outside lines. When the DSX is installed behind a PBX, users must dial these codes before the digits for their outside call.
Page 301: Pbx/Centrex Access Codes And Smdr
PBX / Centrex Compatibility If 1551-04: Account Code Toll Restriction Level = 0 If an extension user: ❥ - Seizes the line, - Dials a valid PBX Access Code, - Dials a number that begins with 0 or 1, DSX requires the user to enter an Account Code for the call. PBX/Centrex Access Codes and SMDR The following occurs if a DSX line is programmed as a PBX line and access codes are properly entered in the PBX Access Codes Table:...
Page 302: Pc Program (System Administrator)
PC Program (System Administrator) PC Program (System Administrator) Description Use your PC or laptop to program the system remotely or while on-site. The PC Program is a Windows -based application you can use for programming the telephone system and maintaining site databases, instead of using the conventional telephone programming. The PC Program provides: On-Line Programming (Direct Connection) ●...
Page 303 PC Program (System Administrator) Conditions • N/A Default Setting • N/A Programming Other Related Features Operation Refer to the PC Program User’s Guide. Features ◆ 273 DSX Software Manual...
Page 304: Prime Line Preference
Prime Line Preference Prime Line Preference Description Get dial tone for a new outside or Intercom call just by lifting the handset. Prime Line Preference allows an extension user to place or answer a call by just lifting the handset. The user does not have to press a line key, loop key, or the INTERCOM key ﬁrst.
Page 305 Prime Line Preference Programming Set an extension’s Prime Line type. For key: - In 2114-01: Prime Line Type (page 741), enter - In 2114-01: Prime Line Key (page 741), enter the number of a line or loop key: for Feature Keys 1-24. 1-14 INTERCOM - This option is not available to single line telephones.
Page 306: User Programmable Feature
Prime Line Preference Operation In these instructions: Using Prime Line Preference [Super Display Soft Key] [Keyset Soft Key] To place a call on your Prime Line: Lift the handset. • To bypass your prime line, press another key (such as a line or loop key) before lifting the handset. Dial call normally.
Page 307: Privacy
Privacy Privacy Description Use Privacy to prevent interruptions at high priority extensions. An extension with Privacy blocks incoming Barge In attempts and Call Waiting (Camp-On) signals. Privacy helps extension users that don’t want their conversations interrupted. Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled, they are still subject to Barge In attempts and Call Waiting signals to the non-private extension.
Page 308: Privacy Release Groups
Privacy Release Groups Privacy Release Groups Description Quickly join in a co-worker’s outside call. You can program extensions into Privacy Release Groups to simplify sharing outside calls. Co-workers in the same Privacy Release Group can easily join another group member’s outside call just by pressing the busy line -key.
Page 309 Privacy Release Groups Programming Should an extension be in a Privacy Release Group? If yes: - In 2113-04: Privacy Group (page 740), enter the Privacy Release Group number ( - Make sure the group members have line keys for the lines they want to share. - In 2131-[01-64]: Line Access (page 763), assign access to the lines group members should share: for no access for incoming access only...
Page 310: Private Line
Private Line Private Line Description You can have a line reserved exclusively for your own use. A Private Line is a line reserved for a keyset for placing and answering calls. A user with a Private Line knows when important calls are for them. Additionally, the user has their own line for placing calls that is not available to others in the system.
Page 311 Private Line Should Private Line ring for incoming calls? If yes: - In 2132-[01-64]: Line Ringing (page 764) enter the type of ringing as required: for day and night ringing for night ringing only for delay ringing day and night - For delay ringing (option 4 only), in 1604-01: Delay Ring Timer (page 678) adjust the Delay Ring timer as required.
Page 312: Programmable Idle Menu Soft Keys (Super Display)
Programmable Idle Menu Soft Keys (Super Display) Programmable Idle Menu Soft Keys (Super Display) Description Customize the Super Display Telephone idle menu soft keys to exactly meet the user’s needs. The Super Display Telephone idle menu soft keys are customizable in system programming and by the extension user.
Page 313 Programmable Idle Menu Soft Keys (Super Display) (Page 2 of 2) Super Display Telephone Idle Menu Soft Key Options Entry Display Description Press to access Personal Speed Dial bins 711-720. The display shows SP Dial 2 the Speed Dial number (or name - if programmed). Press to access the associated Personal Speed Dial bin (701-720).
Page 314: User Programmable Feature
Programmable Idle Menu Soft Keys (Super Display) Operation In these instructions: Customizing your Idle Menu Soft keys (Super Display Only) [Super Display Soft Key] To customize your idle menu soft keys: Do not press any keys and do not lift the handset. Dial #SM (#76).
Page 315: Pulse To Tone Conversion
Pulse to Tone Conversion Pulse to Tone Conversion Description Use special services (such as telephone banking) over dial pulse lines. An extension can use Pulse to Tone Conversion while placing an outside call to change the dialing mode from dial pulse to DTMF. For a system in a dial pulse area, this permits users to access DTMF services (such as telephone banking) from their DP area.
Page 316: Regional Defaults
Regional Defaults Regional Defaults Description The system is compatible with both North American and Latin American applications. Use the Regional Defaults capability to switch your system from the North American mode to the Latin American mode. Switching your system to the Latin American mode makes the following changes: The default language in programming, SMDR, and all telephone displays is Spanish.
Page 317: Removing Lines And Extensions From Service
Removing Lines and Extensions from Service Removing Lines and Extensions from Service Description Temporarily remove problem extensions and lines from service until they can be repaired. Supervisors and attendants can remove problem lines and extensions from service. This helps ensure maxi- mum system performance.
Page 318 Removing Lines and Extensions from Service Operation In these instructions: Removing Lines and Extensions from Service [Super Display Soft Key] [Keyset Soft Key] To remove or return an extension or line to service: Press INTERCOM . Dial #40 . Do one of the following. Dial the number of the extension you want to remove or return to service (e.g., 302).
Page 319: Reverse Voice Over
Reverse Voice Over Reverse Voice Over Description Privately call a co-worker while you’re busy on your handset. While on a handset call, Reverse Voice Over lets a busy keyset user make a private Intercom call to an idle co-worker. The busy user just presses and holds down a programmed Reverse Voice Over key to make a pri- vate call to the assigned co-worker.
Page 320 Reverse Voice Over Programming To set up Reverse Voice Over keys on an extension: In 2121-[01 to 24]: Feature Key Codes (page 758), enter 23 . In 2121-[01 to 24]: Feature Key Data (page 758), enter the Reverse Voice Over partner’s extension number. Other Related Features Features Conference (page 89)
Page 321 Reverse Voice Over Operation In these instructions: Using Reverse Voice Over [Super Display Soft Key] [Keyset Soft Key] To place a call using Reverse Voice Over: While on a handset call, press and hold your Reverse Voice Over key. • You hear two beeps, then you can talk to your co-worker. •...
Page 322: Ring Groups
Ring Groups Ring Groups Description Available. See Group Ring (page 189). 292 ◆ Features DSX Software Manual...