Call Forwarding Off Premises; Call Forwarding Off Premises Example - NEC DSX Software Manual

Call Forwarding Off Premises

Description
When a user is out of the office, they can send their calls to their home office or cell phone.
Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell
phone or remote office) if allowed by their Class of Service. Keyset users can stay in touch by having Off
Premises Call Forwarding automatically forward their calls while they are away from the office. To set up
Off Premises Call Forwarding, the user selects the line or Line Group over which the call should route, as
well as the number the system should dial. The number dialed can be from an extension's Personal Speed
Dial bin containing an outside number, or the user can enter an outside number directly into their Personal
Speed Dial bin 720. When a call rings the forwarded extension, the system selects the specified line or group
and then outdials the stored number.
Off Premises Call Forwarding reroutes:
Intercom calls
❥
Transferred calls
❥
Direct Inward Lines
❥
UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant
❥
Circular and Terminal Extension Hunting calls
❥
Off Premises Call Forwarding does not reroute:
Key Ring calls
❥
Calls to a UCD Group master number.
❥
Group Ring calls (i.e., calls to a Ring Group master number)
❥
UCD Group Calls (i.e., calls to a UCD Group master number)
❥
Ringing Call Coverage key calls
❥
You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with
forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts
at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forwarding Off Premises Example

Call Routes to Emergency Service Number After Hours
A service department dispatcher has Key Ring for lines 1-4 during the day. The dispatcher answers calls on
those lines and assigns dispatchers accordingly. At night, the calls on lines 1-4 must automatically route to
the technician on call for emergency service. To do this:
In 3112-01: Direct Termination in the Day (page 819), make sure lines 1-4 are assigned as Key Ring
1.
lines (by pressing
2. In 3112-04: Direct Termination at Night (page 820), terminate lines 1-4 directly to the dispatcher's
extension (e.g., extension 300).
3. At the dispatcher's extension, program a Personal Speed Dial bin for each technician that is qualified to
take emergency calls.
At the end of the day, the dispatcher presses their System Night key to put the system in the night mode.
4.
5. After enabling the night mode, the dispatcher implements Off Premises Call Forwarding to whichever
Speed Dial bin represents the technician on call for that evening.
6. Calls ringing lines 1-4 at night automatically route to the technician on call.
Conditions
• Telco must provide Loop Disconnect Supervision on the originating line (i.e., the line that Off Pre-
mises Call Forwarding will reroute).
• All other Speed Dial programming also applies to Off Premises Call Forwarding.
DSX Software Manual
CLEAR ).
Call Forwarding Off Premises
Features ◆ 51