Nec dsx multibutton telephone feature handbook (188 pages)
Summary of Contents for NEC DSX 1093099
Empowered by Innovation DSX Telephone Feature Handbook P/N 1093099 Rev 2, June 2006 Printed in U.S.A 01.00.00...
This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated.
Using the DSX Feature Handbook Using the DSX Feature Handbook How the Feature Handbook is Organized This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided into two chapters, as follows: Introduction ❥ This is the chapter you are reading now. It provides a handy quick reference chart for the system feature codes, as well as key layout illustrations for each telephone.
Charts Charts For this feature Barge In (Intrusion) Call Forwarding Call Waiting / Camp-On Central Ofﬁce Calls, Placing Dial Number Preview Directed Call Pickup Flash Forced Line Disconnect Group Call Pickup Hold Intercom Meet-Me Conference 2 ◆ Introduction DSX Dial Codes by Feature (Page 1 of 2) Dial this code INTERCOM...
Calling your mailbox from your single line telephone Transferring a call to a co-worker’s mailbox from your keyset Transferring a call to a co-worker’s mailbox from your single line telephone Setting up Personal Answering Machine Emulation Canceling Personal Answering Machine Emulation...
TRANSFER INTERCOM FLASH V-MAIL REDIAL PQRS WXYZ MUTE SPEAKER VOLUME Fixed Function keys 22-Button Display Telephone Ring/Message Lamp Alpanumeric Display CLEAR Soft keys In DSX-40: Keys 1-8 are line keys. Line 6 Keys 9-12 are undefined. Line 12 In DSX-80/160: Keys 1-12 are line keys.
FLASH V-MAIL REDIAL PQRS WXYZ MUTE CONF SPEAKER HOLD VOLUME Fixed Function keys 34-Button Display Telephone Telephone Illustrations Ring/Message Lamp Alpanumeric Display CLEAR Soft keys Line 6 In DSX-40: Keys 1-8 are line keys. Line 12 Keys 9-24 are undefined.
Line 11 TRANSFER FLASH REDIAL PQRS WXYZ MUTE SPEAKER VOLUME Fixed Function keys 34-Button Super Display Telephone Ring/Message Lamp CLEAR Alpanumeric Display Soft keys Line 6 In DSX-40: Keys 1-8 are line keys. Line 12 Keys 9-24 are undefined. In DSX-80/160: Keys 1-12 are line keys.
Introduction Introduction How To Use This Chapter This chapter provides detailed information on the system’s features. The features in this chapterare in alpha- betical order, like a dictionary, and are subdivided into headings as follows: Description ❥ Read Description to get an overview of the feature. Operation ❥...
If the keyset user is already talking on an outside call, their conversation continues uninterrupted while they enter an Account Code. Single line telephone users can only enter an Account Code while placing their outside call. Forced Account Codes Forced Account Codes require an extension user to enter an Account Code every time they place an outside call.
Account Codes and Emergency Calls Account Codes are never enforced for emergency (911 and 1+911) calls. Operation Optional (Unforced) Account Codes [Super Display Soft Key] - [Keyset Soft Key] • For keysets, Optional Account Codes apply to both incoming and outgoing calls. For outgoing calls, you can enter the Account Code before or after dialing the outside number.
IntraMail. The third line displays the Soft Key deﬁnitions. The 34-Button Super Display Telephone has a nine-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones.
Operator Call Key The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued.
This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1). The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a DSS Console helpful when processing calls.
The display shows the interval between callout attempts (e.g., 30 seconds), as well as how many times redial has occurred (e.g., 1 of 15). • winks when your telephone has Auto Redial enabled. SPEAKER to cancel Auto Redial. soft key (Super Display only).
Automatic Handsfree Automatic Handsfree Description Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature. Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — with- out lifting the handset or pressing SPEAKER ﬁrst.
Background Music Description Broadcast music through the telephone speaker for a more pleasing work environment. Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announce- ments temporarily override (turn off) Background Music.
Barge In (Intrusion) Barge In (Intrusion) Description In an emergency, use Barge In to get through to a co-worker right away. Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or outside call.
They can also go off hook and press the Call Coverage key to call the covered extension. An exten- sion can have as many Call Coverage Keys as they have available Feature Keys on their telephone. Call Coverage Keys will intercept the following types of calls: Key Ring Calls ❥...
Call Coverage Keys Operation Answering Call Coverage Keys [Super Display Soft Key] - [Keyset Soft Key] To answer a call ringing or ﬂashing a Call Coverage key: Press the ﬂashing Call Coverage key. Using Call Coverage Keys to Place Calls [Super Display Soft Key] - [Keyset Soft Key] To place a call from an idle Call Coverage key to the covered extension: Press the Call Coverage key.
The extension must have access level 4 or 5. Call Forwarding Key A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key. While the extension is idle, pressing the key puts the extension in the Call Forwarding programming ❥...
Call Forwarding mode is automatically enabled (if any). Call Forwarding Conﬁrmation Tone Keyset users will hear a single conﬁrmation beep after enabling or cancelling Call Forwarding. Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding. 22 ◆ Features DSX Feature Handbook...
Operation Activating or Canceling Call Forwarding To activate Call Forwarding: Select the Call Forwarding options. Alternately do one of the following: [Menu + Call Forward] [Menu + Cfwd] • Press • Press your Call Forwarding Feature Key. Select or cancel a Call Forwarding type. Select Call Forwarding Immediate.
Call Forwarding Off Premises Call Forwarding Off Premises Description When a user is out of the ofﬁce, they can send their calls to their home ofﬁce or cell phone. Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce) if allowed by their Class of Service.
Activating or Canceling Call Forwarding Off Premises [SPEED DIAL BIN] [Bin] To store a new Off Premises Call Forwarding number: • The system automatically stores this number in bin 720. [NUMBER] [Num] To view the currently enabled Off Premises Call Forwarding number (if any): [VIEW] [View] Select the Call Forwarding mode.
Call Timer helps users that must keep track of their time on the phone. Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There are two types of Call Timer keys: Manual Call Timer ❥...
Stopping and Restarting the Call Timer for Your Call To stop the Call Timer: Do one of the following. [Timer] Press the Call Timer soft key. [Time] Press the Manual or Automatic Call Timer key. The Call Timer disappears from the display. To restart the Call Timer: •...
Dial 2 but do not hang up. • If you hang up, the system converts your Camp-On to a Callback. When your co-worker hangs up their initial call, you hear: • Ringback as their telephone rings. • Your co-worker’s voice when they answer. 28 ◆ Features...
Callback Description With Callback, a user does not have to repeatedly call a busy extension back, hoping to ﬁnd it idle. When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The sys- tem services Callback requests as follows: Caller at extension A leaves a Callback at extension B.
Caller ID automatically displays the phone number and optional name for incoming outside calls. Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identiﬁcation (CNI) and Called Number Delivery (CND) service, when available.
[Calls XX] Select the Caller ID log. [CLXX] • Your Ring/Message Lamp will wink on (green) when you have Caller ID records [View All] [All] Review Options • On a 3-line display telephone, press [Callback] [Call] [Delete] [Del] [Store Bin] [Stor]...
Central Ofﬁce Calls, Answering Central Ofﬁce Calls, Answering Description The system allows outside calls to ring and be answered at any combination of system extensions. The system provides ﬂexible routing of incoming CO calls to meet the exact site requirements. Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the follow- ing order:...
Central Ofﬁce Calls, Placing Description Customize the call placing options to meet the site requirements and each individual’s needs. The system provides ﬂexibility in the way each extension user can place outgoing calls. A user can place a call by: Pressing a Line Key ❥...
Central Ofﬁce Calls, Placing Operation Placing Outside Calls Using Line Keys To place an outside call over a speciﬁc line using a line key: Lift handset. Press line key. • You hear dial tone on the line you select and the line key lights green. •...
• You may optionally be able to dial Press a Switched Loop key + Dial Line Group number ( Press Fixed Loop key. Dial the outside telephone number. When you have ﬁnished dialing, wait 6 seconds or dial • The stored number dials out.
Check Key Check Key Description Quickly check keyset and DSS Console Feature Key assignments. A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Per- sonal Speed Dial bin names. Operation Checking Feature Key Assignments To check a Feature Key assignment: Press CHECK .
Conference Description A user can set up a multiple-party telephone meeting without leaving the ofﬁce. Conference lets an extension user add additional inside and outside callers to their conversation. The follow- ing table shows the system’s Conference capacities: Maximum simultaneous users in Conference...
• If you were in Conference with two outside lines, this may set up a tandem call. Refer to Tandem Calls / Unsupervised Conference (page 157) for more. Using Conference at a Single Line Telephone To use Conference at a single line telephone: Establish an Intercom or outside call. Hookﬂash and dial the extension or outside line you want to add.
Provides cordless mobility and a rich feature set for employees away from their desks. The DSX Cordless Lite II Telephone (P/N 730087) is a 900 Mhz digital narrow band FM cord- less telephone that provides mobility, ﬂexibility and convenience for those who spend much of the workday away from their desk.
Dial Number Preview Dial Number Preview Description Dial Number Preview helps the user avoid dialing errors. Dial Number Preview lets a display keyset user dial and review a number before the system dials it out. Operation Using Dial Number Preview To dial using Dial Number Preview: Do not lift the handset and do not press SPEAKER or INTERCOM .
Dial Number Preview Editing Example To replace 2049265410 with 2039265400: Dial followed by 2049265410 Press Volume Up until you see: Dial . You see: 203-265410 Press Volume Down until you see: Dial . You see: 203926540- Press Volume Down until the entire number displays to the left of the cursor. You see: Press line key to dial number.
Direct Inward Line Direct Inward Line Description A DIL lets an employee know which calls are just for them. A Direct Inward Line (DIL) is a line that rings an extension directly. Since DILs only ring one extension, employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information.
Direct Line Access lets an extension user access (seize) an individual line. After seizing the line, the user can dial any outside telephone number without restriction. An extension’s Class of Service allows or denies Direct Line Access. Direct Line Access is normally only provided for attendants, priority users and mainte- nance personnel.
Direct Station Selection (DSS) Direct Station Selection (DSS) Description Quickly place and Transfer calls to co-workers, without having to look up or dial your co- worker’s extension numbers. • If you enable an extension’s DSS Keys and leave the extension’s default Prime Line programming intact, the line keys automatically change to DSS keys when the user lifts the handset.
Operation Placing a Call using a DSS Key To place a call to a co-worker using a DSS key: Lift the handset. Press INTERCOM • Your DSS keys show the status of the assigned extension: Off = Idle On = Busy or ringing Fast ﬂash = in Do Not Disturb Press DSS key for the co-worker you want to call.
Direct Station Selection (DSS) Console Direct Station Selection (DSS) Console Description DSS Consoles provide one-touch access to extensions, lines, and system features. The DSS Console (P/N 1090024 for black and P/N 090029 for white) gives a keyset user one-button access to exten- sions, lines, and selected features.
Default DSS Console Key Assignments The following illustration shows the default DSS Console key assignments. DSX Feature Handbook Direct Station Selection (DSS) Console Page 1 Page 2 Page 3 Park 60 CALL Park 62 Park 63 Park 64 Park 65 Park 66 ANSWER RELEASE...
Direct Station Selection (DSS) Console DSS Console Feature Key Assignments DSS Console Feature Key Assignments Key Type Use this option to designate a Feature Key as Undeﬁned undeﬁned (no function). Use this option to assign a Feature Key as a Line line key.
DSS Console Feature Key Assignments Key Type Use this option to assign a Feature Key as a Call Coverage No Ring lamp only (no ring) Call Coverage Key. (page 19) Busy Lamp Field (BLF) ... Covered extension is idle. .
Direct Station Selection (DSS) Console DSS Console Feature Key Assignments Key Type Use this option to assign a Feature Key as a System Speed System Speed Dial key. You assign the key to Dial (page 149) speciﬁc System Speed Dial bin. •...
DSS Console Feature Key Assignments Key Type Use this option to assign a Feature Key as a Save Number Dialed Save Number Dialed key. (page 138) • There is no BLF for this key type. Use this option to assign a Feature Key as an Account Code Account Code key.
Direct Station Selection (DSS) Console Operation See DSS Console Feature Key Assignments (page 48). Using the Speed Processing Keys on the DSS Console To use the ANSWER key: Press ANSWER to answer any call ringing your extension. To use the RELEASE key: Press RELEASE to hang up (disconnect) your active call.
Directed Call Pickup Description Directed Call Pickup allows co-workers to answer each other’s calls. Directed Call Pickup permits an extension user to intercept any type of call ringing another extension. With Directed Call Pickup, an extension user can pick up: Outside (Key Ring) calls ringing an extension ❥...
Dial the ﬁrst letter of the desired name. Look at your telephone’s display and dial the digit for the letter you want to call. Press Volume Up or Volume Down to scroll through all the names that begin with the letter you selected.
Distinctive Ringing Description Allows users to customize their telephone’s ringing so they’ll know when calls are just for them. Distinctive Ringing allows the installer or keyset extension user to customize keyset ringing. This permits the user to determine the type of call just by listening to their keyset ring. Distinctive Ringing provides: Distinctive Ring Conﬁguration at Each Keyset...
When multiple calls with different priorities are ringing an extension, the system prioritizes ringing accord- ing to the list below. All LEDs will ﬂash as appropriate for the type of call, but the telephone will ring only for the highest priority call.
Operation Distinctive Ring Conﬁguration Using Distinctive Ring Conﬁguration To customize a Ring Set for your extension: [Menu + Ring Select the Distinctive Ringing options. [Menu + MORE + Ring] [Conﬁg] Select Distinctive Ring Conﬁguration. [Cnfg] Do one of the following. Select a Ring Type to customize.
Distinctive Ringing Extension Override Using Extension Override To customize ringing for your extension’s outside calls: [Menu + Ring] Select the Distinctive Ringing options. [Menu + MORE + Ring] [Assign] Select Extension Override. [Asgn] Select the ringing mode you want to change. [Day Ring] [Day] [Night Ring]...
Key Ring Override Using Key Ring Override To assign a Ring Type to a Call Coverage, Group Call Pickup, or line key: [Menu + Ring] Select the Distinctive Ringing options. [Menu + MORE + Ring] [Key] Select Key Ring Override. [Key] Select a key type to customize.
Do Not Disturb Do Not Disturb Description DND permits an extension user to work by the phone undisturbed by incoming calls and announcements. Do Not Disturb (DND) blocks incoming calls, Off-Hook Signaling and Paging announcements. An exten- sion user can activate DND anytime while on a call or while their phone is idle. Once activated, incoming outside calls still ﬂash the line keys.
[N/A] Your telephone’s display shows the type of DND you enabled. • Your DND key is on. If you are on a call (or anytime your telephone is not idle): Pressing does one of the following. If DND is enabled, the system automatically disables DND for your extension.
Do Not Disturb Override Do Not Disturb Override Description Easily override a co-worker’s Do Not Disturb. Do Not Disturb Override lets an extension user override another extension’s Do Not Disturb. This allows a priority employee (such as a supervisor or executive) to get through to a co-worker right away while the co- worker’s phone is in Do Not Disturb.
Door Box Description Use a Door Box to remotely monitor an entrance door. The Door Box (P/N 922450) is a self-contained analog Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones or ringing to all extensions programmed to receive chimes.
[Open] [Open] [Close] [Close] At a single line telephone, hookﬂash to open or close the Door Box relay, 64 ◆ Features Select to open the Door Box relay (if closed/activated). • Alternately press FLASH . Select to close the Door Box relay (if open/deactivated).
Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones. Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerout- ing. This helps a users that cannot get to their phone quickly to pick up calls (such as a warehouse worker).
Extension Hunting Extension Hunting Description Automatically route calls to co-workers that work closely together. Extension Hunting routes calls to a predeﬁned group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls.
Operation Sending a Call to a Terminal or Circular Hunting Group To send a call to a Terminal or Circular Hunting Group: Do one of the following. Transfer an outside call to a hunt group member. Set up a DIL to a hunt group member. Place a ringing Intercom call to a hunt group member.
Extension Locking Extension Locking Description When they leave the ofﬁce, a keyset user can secure their phone to prevent unauthorized use. Extension Locking allows a keyset extension user to secure their phone when they leave the ofﬁce. The user may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be easily abused.
Entering or Changing Your PIN Number When you see NEW PIN ACCEPTED [Exit] [Exit] To change your PIN number (if you already have one assigned): Press and dial INTERCOM When you see ENTER PIN CODE: • Enter your current PIN number + When you see ENTER NEW PIN: •...
70 ◆ Features The 22-Button Standard and Display Tele- phones feature 12 Feature Keys. The 34-Button Display Telephone features 24 Feature Keys. The 34-Button Super Display Telephone also features 24 Feature Keys. • Intercom Directory Dialing •...
• Headset key • Hotline Extension Feature Key Assignments Extension Feature Key Assignments Key Type Use this option to designate a Feature Key as Undeﬁned undeﬁned (no function). Use this option to assign a Feature Key as a Loop Key (Switched) Switched Loop key.
Feature Keys Extension Feature Key Assignments Key Type Use this option to assign a Feature Key as a Hotline Hotline key. (page 90) A keyset user can use the #HL user-program- mable procedure to change the Hotline assign- ments on their console. Busy Lamp Field (BLF) .
Extension Feature Key Assignments Key Type Use this option to assign a Feature Key as a Group Pickup No Ring lamp only (no ring) Group Call Pickup key. (page 79) Busy Lamp Field (BLF) ....No call is ringing the pickup group. Slow Flash (green) Use this option to assign a Feature Key as a Group Pickup...
Feature Keys Extension Feature Key Assignments Key Type Use this option to assign a Feature Key as a Night Night key. There are two options: System (page 112) Night key and UCD Night key. The System Night key puts all Key Ring lines and lines terminated to Ring Group master numbers into the night mode.
Extension Feature Key Assignments Key Type Use this option to assign a Feature Key as an Account Code (page 10) Account Code key. Busy Lamp Field (BLF) ....Not in Account Code mode or not entering Account Codes. Fast Flash (green) .
Flashing and Outside Line To Flash the outside line you are on: Do one of the following. At a keyset, press FLASH . At a single line telephone, hookﬂash and dial #3 . 76 ◆ Features In these instructions: [Super Display Soft Key]...
Flexible Numbering Plan Description Change the digits users dial for co-workers and other features. The system’s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant, other co-worker’s, outside lines, UCD Groups, and Ring Groups. The following chart shows the areas of the system number plan you can change.
Forced Line Disconnect Forced Line Disconnect Description Disconnect a co-worker’s outside call in an emergency. Forced Line Disconnect allows an extension user to disconnect (release) another extension’s active outside call. Forced Line Disconnect lets a user access a busy line in an emergency, when no other lines are avail- able.
Group Call Pickup Description Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing. Group Call Pickup allows an extension user to answer a call ringing an extension in their assigned Pickup Group. This permits co-workers in the same Pickup Group to easily answer each other’s ringing calls. The user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key.
This lets the keyset user’s co-workers listen to the conversation. Group Listen turns off the keyset’s Handsfree microphone so the caller does not hear the co-worker’s voices during a Group Listen. When a keyset user sets up Group Listen, they hear their caller’s voice over the telephone speaker as well as their handset.
Group Ring Description Use Group Ring to call a group of co-worker’s simultaneously. Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into the Ring Group master number, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call just by lifting the handset.
Group Ring Answering Ring Group Calls Answer a Call to a Ring Group To answer a call ringing your Ring Group: Do one of the following: If the call doesn’t appear on a line or loop key: Lift handset. If the call appears on a line or loop key: Press the ﬂashing line or loop key.
- With Handsfree Answerback, answer an Intercom call by just speaking toward your phone. Handsfree Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset.
Handsfree and Handsfree Answerback Setting Up Incoming Voice Announcements Do one of the following. To turn incoming voice announcements on: [On + EXIT] [On + EXIT] To turn incoming voice announcements off: [Off + EXIT] [Off + EXIT] User Programmable Feature Feature Mnemonic Handsfree Answerback...
Headset Key A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key. The user presses the key to enable or disable the headset mode, as an alternative to using the...
Plug a compatible headset into the telephone headset jack. To turn the headset mode on and off: Do one of the following. Press the headset Feature Key on your telephone or DSS Console. Use the User Programmable Features (see below). While in the headset mode: You can do the following.
Hold Description Have a call wait on Hold, then pick it up to continue the conversation. Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
Hold Hold Recall Display The Hold recall display identiﬁes: The type of call recalling the extension. ❥ The extension which initially placed the call on Hold. ❥ The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold, and after the call diverts to Key Ring.
Lift the handset If you are not connected to the Intercom call, press Using Hold at a Single Line Telephone To place an outside or Intercom call on Exclusive Hold: • Single line telephones cannot place calls on System Hold.
Hotline Hotline Description Hotline provides partner extensions with one-button calling and Transfer. Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to another exten- sion (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing a single key.
Operation To place a call to your Hotline partner: Press your Hotline key. To transfer a call to your Hotline partner: While on a call, press your Hotline key. Do one of the following. If your partner answers, announce the call, press •...
Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature codes to access the telephone’s advanced features because the function of the soft keys change as the user process calls. For example, while on an outside call a display keyset user can press the Operation See each feature.
Intercom Description Use Intercom to call any co-worker. Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback and Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speak- ing toward the phone, without lifting the handset.
Key Ring Key Ring Description So they are not forgotten, unanswered calls automatically ring co-worker’s extensions. A Key Ring line rings an extension according to the settings in system programming. Multiple extensions can be enabled to ring immediately or after a programmed delay for each incoming line call. In addition, under certain conditions other types of outside calls divert to Key Ring if unanswered.
Set up a telephone to show displays and soft keys in English or Spanish. Language Selection provides telephone displays for soft keys and system programming in English and Span- ish. You can select the language for each extension in system programming, or the extension user can choose their language via the soft keys.
Last Number Redial Last Number Redial Description Quickly redial the last number dialed. Last Number Redial allows an extension user to quickly redial the last outside number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 20 digits a user dials.
Using Enhanced Last Number Redial To redial your last call at a 3-line display telephone: • If you select a line key before going to step 1, the system outdials your most recent call when you press Press REDIAL At a 3-line display telephone you see (for example):...
Line Group Routing Line Group Routing Description Dial a single code to place a call over the ﬁrst available line in a Line Group. With Line Group Routing enabled, an extension user can just press INTERCOM and dial 9 to place an out- side call.
Line Groups Description Dial codes to access Line Groups for outgoing calls. Extension users can optionally dial Line Group access codes 90-98 to select an available line in the group for outgoing calls. This is helpful in applications that have different services arranged into Line Groups. For example, dialing 90 could access a group of DDD lines for local calls, and dialing 91 could access a group of WATS lines for long distance calls.
Line Keys Line Keys Description Press a line key for one-touch access to an outside line. A line key provides an extension user with one-button access to outside lines. The extension user just presses a line key to place or answer a call on the line. There is no need to dial codes to access or intercept outside calls.
Operation Using your Line Keys To place a call using a line key: Lift the handset. Press the line key. Dial the outside number. To answer an incoming call using a line key. Listen for ringing and look for the ﬂashing line key. •...
Line Queuing / Line Callback Line Queuing / Line Callback Description - When all lines are busy, Line Queuing lets a user wait in line for a line to become free. - Line Callback will automatically call the user back when a line is available. Line Queuing Line Queueing permits an extension user to queue (wait in line) on hook for a busy line or Line Group to become free.
Loop Keys Description Loop keys simplify answering and placing calls. Loop keys are Feature Keys that simplify the way extension users place and answer outside calls. There are two types of loop keys: Switched Loop keys and Fixed Loop keys. Switched Loop Keys For incoming calls, Switched Loop keys provide an appearance for any line not assigned to a line key for which the extension has access and ringing.
Loop Keys Operation To answer a call on a loop key: Listen for ringing and look for the ﬂashing (red) loop key. Lift the handset. Press the loop key. • The loop key will light green after you answer. • If you have Ringing Line Preference, lifting the handset answers the call. •...
With Meet-Me Conference, an extension user can set up a telephone meeting with their co-workers. Each party joins the Conference by dialing a Meet Me Conference code. Meet Me Conference lets extension users have a telephone meeting — without leaving the ofﬁce. Users must join the meeting within the Meet-Me Conference interval.
Message Waiting Message Waiting Description For systems without voice mail, leave a Message Waiting request for a return call. An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a ﬂashing V-MAIL key and Ring/Message lamp at the called extension. Answer- ing the Message Waiting automatically calls the extension which left the indication.
The user can turn off the Handsfree or handset micro- phone while their telephone is idle, busy on a call, in DND or while an outside call is ringing. Answering a call automatically cancels Microphone Mute.
Monitor / Silent Monitor Monitor / Silent Monitor Description Monitor a co-worker’s phone conversation without them knowing you are on the phone. Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller have no indication of the intrusion.
Music on Hold Description Callers can listen to music while waiting for their call to go through. Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls.
Names for Extensions and Lines Names for Extensions and Lines Description Names help identify lines and extensions. Extensions and lines can have names instead of just circuit numbers. These names show on a keyset’s dis- play when the user places or answers calls. Extension and line names make it easier to identify callers. The user does not have to refer to a directory when processing calls.
Programming Names Do one of the following. Press HOLD to back up to step 2 and program another name. Press HOLD SPEAKER Name Programming Chart 1 Time 2 Times & space After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance. Save name.
Night Service / Night Ring Night Service / Night Ring Description Use Night Service to reroute calls after hours. Night Service redirects outside calls to their night mode destination. Typically, the attendant or supervisor activates Night Service after normal working hours, when most employees are unavailable to answer calls. Lines can ring extensions directly at Night, providing speciﬁc answering points for Night Service calls.
Operation Using Night Service / Night Ring To activate or deactivate Night Service (i.e., to control the night mode of Key Ring and Ring Group lines): Do not lift the handset. Press your System night key. • While in the night mode, the key is on (red) and you see: •...
Off-Hook Signaling Off-Hook Signaling Description Off-Hook Signaling helps important callers get through. When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free.
Paging Paging Description Use Paging to broadcast announcements or quickly locate co-workers. Paging lets extension users broadcast announcements to other keyset users and to external Paging speakers. Paging allows a user to locate a co-worker or make an announcement without calling each extension individ- ually.
Note that External Paging can broadcast either extension ringing or line ringing, not both. In addition, Exter- nal Paging requires additional customer-provided equipment. Refer to the Hardware Manual that came with your system for more. Intercom Ring Over External Page An extension’s ringing can optionally broadcast over External Paging.
Paging Operation Making a Page Announcement To make an internal Paging announcement: Lift the handset. Do one of the following. Press INTERCOM , dial *1 , then dial the page zone number ( for All Call). Press your Paging key. •...
Park Description Park a call in orbit so a co-worker can pick it up. With Park, it is not necessary to locate a person to handle their calls. Park places an outside call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal.
Park Personal Park Orbit Recall Display The Personal Park Orbit recall display shows: On all extensions that are ringing with the recall: ❥ - The type of recall (i.e., Personal Park). On the extension at which the call is parked (while it is ringing): ❥...
Operation To Park or retrieve a call in System Park Orbit: Do one of the following. Select Park. [Park] [Park] • You cannot use this procedure to retrieve a parked call. (Park only) [Sys] [Orbit x] • Press TRANSFER • Dial the System Park Orbit ( Press your Park key.
PBX / Centrex Compatibility PBX / Centrex Compatibility Description The DSX provides unique features when connected to a PBX or Centrex. PBX/Centrex Access Codes PBX Access Codes are the digits PBX extension users must dial to obtain outside lines. When the DSX is installed behind a PBX, users must dial these codes before the digits for their outside call.
Prime Line Preference Description Get dial tone for a new outside or Intercom call just by lifting the handset. Prime Line Preference allows an extension user to place or answer a call by just lifting the handset. The user does not have to press a line key, loop key, or the programming, you designate a line key, loop key, the sion’s Prime Line.
Privacy Privacy Description Use Privacy to prevent interruptions at high priority extensions. An extension with Privacy blocks incoming Barge In attempts and Call Waiting (Camp-On) signals. Privacy helps extension users that don’t want their conversations interrupted. Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled, they are still subject to Barge In attempts and Call Waiting signals to the non-private extension.
Privacy Release Groups Description Quickly join in a co-worker’s outside call. You can program extensions into Privacy Release Groups to simplify sharing outside calls. Co-workers in the same Privacy Release Group can easily join another group member’s outside call just by pressing the busy line -key.
Private Line Private Line Description You can have a line reserved exclusively for your own use. A Private Line is a line reserved for a keyset for placing and answering calls. A user with a Private Line knows when important calls are for them. Additionally, the user has their own line for placing calls that is not available to others in the system.
This allows the idle mode display to be tailored to meet the needs of each Super Display Telephone user. The ﬁrst chart below shows the default idle menu soft key assignments. The second chart shows all the available idle mode soft keys, their deﬁnitions, and the related programming codes.
Programmable Idle Menu Soft Keys (Super Display) Super Display Telephone Idle Menu Soft Key Options Entry PERS SPDL BIN 1- 11-30 128 ◆ Features Display Press to access Personal Speed Dial bins 711-720. The display shows SP Dial 2 the Speed Dial number (or name - if programmed).
Press the soft key you want to program. Press Volume Up Press HOLD Do one of the following. Enter the key option code from the Super Display Telephone Idle Menu Softy Key Options chart. • Press INTERCOM • Press Volume Up...
DTMF. For a system in a dial pulse area, this permits users to access DTMF services (such as telephone banking) from their DP area. Pulse to tone conversion also helps dial pulse callers use another company’s automated attendant dialing options. The user can, for example: Place a call to their bank over a DP line.
Removing Lines and Extensions from Service Description Temporarily remove problem extensions and lines from service until they can be repaired. Supervisors and attendants can remove problem lines and extensions from service. This helps ensure maxi- mum system performance. For example, the attendant can busy-out a noisy line or problem extension until service personnel can repair the problem.
Reverse Voice Over Reverse Voice Over Description Privately call a co-worker while you’re busy on your handset. While on a handset call, Reverse Voice Over lets a busy keyset user make a private Intercom call to an idle co-worker. The busy user just presses and holds down a programmed Reverse Voice Over key to make a pri- vate call to the assigned co-worker.
• The key goes out. To place a call to your Reverse Voice Over partner: While your telephone is idle, press your Reverse Voice Over key. • You hear two beeps, then you can talk to your co-worker. (Optionally lift handset for privacy.) •...
Ringdown Extension Ringdown Extension Description Call another extension, group or voice mail just by lifting the handset. A Ringdown Extension automatically calls a co-worker, voice mail, a Ring Group, a UCD Group, or a Speed Dial number when the user lifts the handset. The call automatically goes through — there is no need for the user to dial digits or press additional keys.
Ringing Line Preference Description Simply lift the handset to answer a ringing call. Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a user that primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. The tables below show the interaction between Ringing Line Preference and other features for both handset and headset calls.
Ringing Line Preference Feature Intercom (page 93) Ringing Intercom calls Key Ring (page 94) (Line/Loop Keys) Transfer (page 161) Direct Inward Line (page 42) Group Ring (page 81) Extension Hunting (page 66) (Call to UCD master) Call Coverage Keys (page 19) Group Call Pickup (page 79) Ringing Line Preference will not answer a call ringing the Operator Call Key.
Operation Using Ringing Line Preference To use Ringing Line Preference: Lift the handset or press SPEAKER • You automatically answer the call. To bypass Ringing Line Preference: Before lifting the handset or pressing • INTERCOM • Line or loop key •...
Save Number Dialed Save Number Dialed Description Save the number you just dialed for quick redialing. Save Number Dialed permits an extension user to save their last outside number and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retains the saved number until the user stores a new one in its place.
Selectable Display Messaging Description While you’re away from the phone, callers can receive personalized text messages you set up. An extension user can select a pre programmed Selectable Display Message for their extension. Keyset call- ers see the selected message when they call the user’s extension. Selectable Display Messaging provides per- sonalized text messaging.
Selectable Display Messaging Operation Setting Up Selectable Display Messaging To select a Selectable Display Message: Select the Call Forwarding options. [Menu + Call Forward] Alternately do one of the following: [Menu + Cfwd] Select Selectable Display Messaging. Select to cancel Call Forwarding and Selectable Display Messaging. [None] [MORE + MORE + None] [Message]...
Name Programming Chart 1 Time 2 Times & space After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance. Save name. HOLD SPEAKER Exit user name programming. Scroll the cursor to the right. Volume Up Volume Down Scroll the cursor to the left.
Connect analog devices such as single line telephones and fax machines to the system. The system is compatible with 500 type (dial pulse) and 2500 type (DTMF) analog telephone devices. This includes on-premises single line telephones (SLTs), fax machines, and modems.
• Stay on the line without hanging up if you want to Camp-On instead. When Callback rings your phone, lift handset to answer. Speak to your co-worker when call goes through. When your telephone rings, lift the handset. Lift the handset. Do one of the following.
Single Line Telephones Dial 1 plus the line number (e.g., 101 for line 1). Dial outside number. Lift the handset. Dial ** . Dial number of extension whose call you want to intercept. • To intercept a call ringing an attendant, dial the attendant’s extension number (e.g., 300); not 0 or 01-04. To place a call to the Door Box: Lift the handset.
Lift the handset. Dial To retrieve a line on System Hold at a co-worker’s extension: Lift the handset. Dial Dial the number of the line that is on Hold (e.g., 01 for line 1). To place a call on Exclusive Hold: Hookﬂash and dial Hang up.
Hang up, then lift the handset. Dial the announced Meet-Me Conference code (#11 or #12). • Your co-worker’s must join the telephone meeting within the Meet Me Conference time. To join a Meet-Me Conference: Listen for paged invitation to join the Conference.
• System Park Orbits are 60-69. • Personal Park Orbits are *300-*427. This feature must be switched manually from the telephone. The system does not provide Pulse to Tone Conversion for SLTs. Removing Lines and Extensions from Service Lift the handset.
Single Line Telephones A single line telephone can Split (alternate) between their current call and waiting calls. The waiting calls can include a call you previously placed on Exclusive Hold or camped-on calls. To Split (Alternate) between your current call and a waiting call: Hookﬂash and dial *7 .
Dial: System and Personal. Speed Dial numbers can be up to 32 digits long, using 0-9, # and *. Every Speed Dial can have a programmed name up to 18 characters long. The name shows in the telephone display as the Speed Dial number dials out.
Speed Dial Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers. Chaining Bins for Dialing Long Numbers A Speed Dial number can be up to 32 digits long. The system allows this by automatically using the next adjacent bin for entries longer than 16 digits.
To dial a stored Personal Speed Dial number: Do one of the following. Press INTERCOM, 24-Button or 34-Button Telephone Only Press bin key for bins 701-710. Press a Feature Key set up as a Personal Speed Dial key. Super Display Telephone Only •...
Speed Dial Programming and Dialing System Speed Dial Repeat from step 3 to program another bin. Press SPEAKER to exit. To dial a stored System Speed Dial number: Do one of the following. Press INTERCOM, dial # , then dial the System Speed Dial bin number (normally 201-299). Press a Feature Key set up as a System Speed Dial key.
Name Programming Chart 1 Time 2 Times & space After selecting a letter, press a key for another letter or wait 2 seconds for the cursor to automatically advance. Save name. HOLD SPEAKER Exit user name programming. Scroll the cursor to the right. Volume Up Volume Down Scroll the cursor to the left.
Split (Alternate) Split (Alternate) Description Switch between active calls without Conferencing the calls together. With Split, an extension user can split (alternate) between a current call and a new call. Split lets the exten- sion user easily alternate between the calls without joining (Conferencing) the parties together. Operation To Split between your current Intercom call and a new Intercom call: Press HOLD to place your Intercom call on Hold.
System keysets provide a host of sophisticated extension features. The system offers 22-Button, 34-Button, 34-Button Advanced, and Super Display keyset telephones. All telephone models are available in two colors: black and white. 34-Button Backlit Display Telephone with Full-Duplex Speakerphone DSX Feature Handbook...
Operation Refer to the individual features. 156 ◆ Features The Super Display Telephone is the system’s most sophis- ticated telephone instrument. It features a large 9 line-by- 24 character backlit alphanumeric display with 12 Interac- tive Soft Keys for intuitive feature access. It also provides 10 Personal Speed Dial bin keys, 24 programmable Fea- ture Keys and 12 ﬁxed function keys for streamlined oper-...
Tandem Calls / Unsupervised Conference Description Join two callers in Conference, leave the call and let their conversation continue. Tandem Calls allows an extension user to join two outside callers in a line-to-line conference. The extension user can then drop out of the call, leaving the lines in an Unsupervised Conference. The extension user that established the Conference is not part of the conversation.
To rejoin a Tandem Call you have Placed on Hold: Press CONF . Setting up a Tandem Call at a Single Line Telephone To set up a Tandem Call at a single line telephone: Establish an outside call. Hookﬂash and establish another outside call.
Using Line-to-Line Transfer to set up a Tandem Call To set up a Tandem Call via line-to-line Transfer: Place or answer an outside call. Press TRANSFER Place or answer another outside call. Hang up to set up a Tandem Call between your initial call and new call. DSX Feature Handbook Tandem Calls / Unsupervised Conference In these instructions:...
Time and Date Description The Time and Date shows on telephone displays and prints on system reports. The system Time and Date appears on display telephones and Station Message Detail Recording reports. The system administrator can change the time and date from the system programming mode. In addition, extension users can change the time and date from the User Programmable Features.
Transfer Description Send the outside call you are on to a co-worker. Transfer permits an extension user to send (i.e., extend) an active call to any other extension in the system, a Ring Group, UCD Group or voice mail. With Transfer, any extension user can quickly send a call to the desired co-worker.
Transfer Operation To Transfer your call: Do not hang up. Press TRANSFER . Do one of the following. Dial your co-worker’s extension. • To Transfer your call directly to your co-worker’s mailbox, do this instead: - Press V-MAIL . - Dial their extension number. - Hang up.
To Transfer a call to your co-worker’s speakerphone (i.e., use Handsfree Transfer): Do one of the following. While on an outside call: • Press TRANSFER • Dial you co-worker’s extension number. Press Hotline key for your co-worker. Listen for two beeps. •...
User Programmable Features allow an extension user to dial mnemonics to customize the way certain features work on their telephone. With User Programmable Features, there is no need to rely on a System Administra- tor or Communications Manager to set up each phone. These User-Programmable Features include: Call Forwarding Clear All ❥...
To program a feature, press and the feature’s code. For example, to enable incoming Paging, press to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to SPEAKER the attendant. Feature Mnemonic Hotline Off Hook Signaling...
User Programmable Features To program a feature, press # and the feature’s code. For example, to enable incoming Paging, press # and dial V P Y , then to hang up. By default, Call Forwarding Clear All, System Speed Dial, and Time and Date are only available to SPEAKER the attendant.
Some federal and state laws require some form of notiﬁcation to all parties to a telephone conversation, such as using a beep tone or other notiﬁcation methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties.
For example, if a Display Telephone user has 2 new messages in their mailbox, their voice mail soft key shows: VM02 . If a Super Display Telephone user has 2 new messages in their mailbox, their voice mail soft key shows V-Mail 02 . The new message count resets to 00 as soon as the user calls their mail- box (regardless of whether the new messages were listened to).
Operation The Voice Mail Basics To call your mailbox: (Optional) Check the status of your mailbox. • On your display, V-Mail xx [VMxx] • In addition, your Ring/Message lamp ﬂashes fast (red) when you have new messages. Press V-MAIL • V-MAIL is on (red) while you are connected to your mailbox.
Voice Mail Transferring Calls to a Mailbox To Transfer your active call to a mailbox: Method A (Ring ﬁrst, then Transfer) Press TRANSFER . Dial the number of the mailbox to receive the Transfer. • You can optionally press the DSS key for your co-worker. •...
Using Conversation Record To record your active call in a mailbox: Do one of the following. Press a Record Feature Key on your extension or DSS Console. • The record key can be assigned to yours or a co-worker’s mailbox. •...
Voice Mail Using Answering Machine Emulation To activate or cancel Personal Answering Machine Emulation: • Refer to Call Screening (page 453). You may ﬁnd that Call Screening better meets your requirements. Select the Call Forwarding options. [Menu + Call Forward] Alternately do one of the following: [Menu + Cfwd] Select or cancel a Personal Answering Machine Emulation.
User Programmable Features Feature Mnemonic Voice Mail #KP (#57) Feature Mnemonic Voice Mail #KP (#57) DSX Feature Handbook Setting up a Conversation Record Key Operation + Press key you want to program + + Enter mailbox number or 0 for your own mailbox + HOLD SPEAKER twice to exit.
Voice Over Voice Over Description Get through to a co-worker busy on a handset call — without interrupting their call. Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting party.
The volume control presets allow the keyset user to preset the default volume for Ringing, Off-Hook Ring- ing, and incoming Page announcements while their telephone is idle. Presets for the remaining volume con- trols are not required since the user can easily adjust those volumes while idle. For example, to adjust the...
To interactively adjust the volume while a feature is active: While the feature is active, press Volume Up and Volume Down . • Pressing Volume Up and Volume Down while idle adjusts the telephone’s display contrast. To adjust the display contrast: While your telephone is idle, press Volume Up and Volume Down .
Adjusting your Telephone’s Volume To set up the display brightness, contrast control, and dial pad illummination presets: [Menu + Display] [Menu + MORE (2 or 3 times) + Dsply] Do one of the following. [Contrast] [Cont] [Brightness + Active] [Brght + Actv]...
Walking Class of Service Walking Class of Service Description An extension user can temporarily use their Toll Restriction and Class of Service options at a co-worker’s phone. Walking Class of Service allows an extension user to temporarily implement their Toll Restriction and Class of Service settings at a co-worker’s keyset.
Entering or Changing Your PIN Number To enter your PIN number (if you don’t have one assigned): Press and dial INTERCOM When you see ENTER NEW PIN: • Enter your new PIN number + • When entering your PIN number: erases your entire entry.
Walking Class of Service 180 ◆ Features DSX Feature Handbook...
NEC Uniﬁed Solutions, Inc. 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 www.necuniﬁedsolutions.com (1093099) June 9, 2006, Rev 2 Printed in U.S.A.