Dialing Options Available When More Than One Employee Has The Entered Name - NEC DSX Software Manual

Directory Dialing

Dialing Options Available when more than one Employee has the Entered Name

If the name the caller enters is used by more than one employee, IntraMail lets the caller select the employee
to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first three name
matches, or dial 4 to hear additional name matches.
By default, the caller can also dial * to make a new entry or dial # to return to the Automated Attendant.
❥
If a Next Call Routing Mailbox is specified, the caller can also dial * to make a new entry, dial 0 to follow the
❥
0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox.
Dialed Digit Next Call Routing Mailbox Setting
1-3
4
5-9
UND (Not assigned)
0
1-16 (valid Call Routing Mail-
*
UND (Not assigned)
#
1-16 (valid Call Routing Mail-
UND (Not assigned)
Timeout
474 ◆ IntraMail Features
Directory Dialing Mailbox Routing Options
(Options available after a name is entered)
N/A Route to the respective extension from the list of up to three
announced matches.
N/A If more than three matches for the entered name are found, provides
access to the next set of three matches.
N/A Plays "That is an invalid entry" and repeats the list of announced
matches each time the caller dials the digit.
Plays "That is an invalid entry" and repeats the list of announced
matches each time the caller dials the digit.
Caller routes according to the 0 action of the Next Call Routing Mail-
box) box's Dial Action Table.
N/A Repeats the Directory Dialing Message (to make a new name entry)
each time the caller dials the digit.
Routes to the Automated Attendant (i.e., back to the Call Routing
Mailbox that initially answered the call).
Routes to the Next Call Routing Mailbox and plays that mailbox's
box) Instruction Menu.
Repeats the list of announced matches (up to two times). If no
response, repeats the Directory Dialing Message (to make a new
name entry) up to three times and then hangs up.
Action
DSX Software Manual