Call Routing Mailbox - NEC DSX Software Manual

Call Routing Mailbox

Call Routing Mailbox
Description
The mailbox associated with an Answer Table that specifies the dialing options and
announcements for Automated Attendant callers.
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers. By default, IntraMail provides 8
Call Routing Mailboxes (1-8). However, you can assign any of the 16 Routing Mailboxes as a Call Routing
Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The Automated Atten-
dant can automatically answer the telephone system's incoming calls, play an Instruction Menu message,
and provide dialing options to callers. The block diagram below shows the default IntraMail Automated
Attendant configuration. There are 3 major Automated Attendant components:
Answer Tables (page 420)
❥
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
Call Routing Mailbox
❥
A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
Dial Action Table (page 465)
❥
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
- By default, Call Routing Mailbox 1 uses Dial Action Table 1.
DIL to Voice Mail
Master (700)
Lines Route to
Answer Table 1
Answer Table 1
All Lines
Use Answer
Table 1
450 ◆ IntraMail Features
through Friday from 8:30AM to 5:00PM.
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
3112-01: Direct Termination (Day)
●
3112-04: Direct Termination (Night)
●
Automated Attendant Answering (Default)
3131-02: Answer Table
●
421x-Answer Table
●
Schedule 1 or
4212: Schedule
●
4211-01: Default Mailbox
Default Mailbox ●
Call Routing
422x: Routing Mailboxes (001)
●
Mailbox 001
Dial Action
Table 1
Which Chooses Call
Routing Mailbox 001.
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
To record a new Instruction Menu
Message (from Extension 300):
Automated Attendant
V-MAIL + SA + I + 001
Built-In Automated Attendant
#AG + 001
423x: Dial Action Tables
●
And Dial Action
Table 1
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
With these
dialing options
DSX Software Manual