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Overview
How to Return Your Instrument for Service
How to Return Your Instrument for Service
Service Order Number
If an instrument is being returned to Agilent for servicing, the phone numbers are
mentioned in
Table 1-1, "Contacting Agilent," on page
27. In order for Agilent to
expedite the repair please be as specific as possible about the nature of the failure.
Helpful failure descriptions:
• Signal Level Measures 10 dB too low at 1 GHz
• Preselector can not switch to the bypass path
• N9039A will not complete boot up sequence
Failure descriptions that will most likely increase repair time:
• N9039A Broken
• EMI Receiver will not make accurate Measurements
• Signal Drifts
If you have recorded any error messages that appeared on the instrument display,
or have completed a Performance Test Record, or have any other specific data on
the performance of the instrument, please send a copy of this information with the
instrument.
Original Packaging
Before shipping, pack the unit in the original factory packaging materials if they
are available. If the original materials were not retained, see
"Other Packaging" on
page
30.
Chapter 1
29
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Table of Contents
Troubleshooting
